Building Automation Knowledge Base

Issue Setting up a Lockdown Sequence in Access Expert Product Line Access Expert Environment Windows 7, Windows 8, Windows 10 SQL2012, R2 SQL2014 Cause Creating a Lockdown Schedule and it is not working because the Option in the Sys Settings need to be created first. Resolution The following steps need to be followed to get this to work properly:   1. In Access Expert, create a Door Group called lockdown for the necessary Doors in Access Configuration   2. Open up the General Configuration, System Settings, User Interface tab and select the Door Group Dropdown Option 3. Select the Door Group from Step 1 and save it   4. Reboot the system for it to take effect and test the Lockdown procedure

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Remove Server information shown in WorkStation drop down list Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Cause Building Operation WorkStation 'caches' user customization's including the server names / IP addresses that it has previously successfully logged on to. Resolution Two tools are available on the Community that can assist in this process. Refer to the details and instructions for both on the Community. SBO Reset WorkStation Login SBO WorkStation Favorites To manually delete the file containing the servers list (among other information), navigate to and delete the file. The location and file name depends on the installed version of WorkStation. Version 1.3 C:\Users\%username%\AppData\Roaming\Schneider Electric\Workstation\TAC.ClientUserProfile.bin Version 1.4 and 1.5 C:\Users\%username%\AppData\Roaming\Schneider Electric StruxureWare\Building Operation\WorkStation\TAC.ClientUserProfile.bin   Versions between 1.6 and 1.9 C:\Users\%username%\AppData\Roaming\Schneider Electric StruxureWare\Building Operation\WorkStation\SBO.ClientUserProfile.bin Version 2.0 and above When hovering over a server in the drop down list, a trash can appears at the right side that allows the server to be deleted from the list: WorkStation 2.0 and above Alternatively the path to the file is: C:\Users\%username%\AppData\Roaming\Schneider Electric EcoStruxureWare\Building Operation\WorkStation\SBO.ClientUserProfile.bin Next time you run WorkStation again, a new user profile file will be created. Note: All IP addresses will be cleared and you will lose settings such as column widths and similar user customization's.

Issue When launching a Access Expert on a Premise install, an error "Unable to retrieve license. Please notify your Keep service provider" when trying to log on to the instance. Product Line Access Expert Environment Access Expert Wondows 7, SQL 2012 SQl 2014 Cause Keep does not have access to the database for license information. Resolution Install SQL Studio and give NT AUTHORITY\SYSTEM sysadmin rights. The following captures shows where to go to enable this in SQL. Connect to SQL, go to the Security Folder and expand it, select the Logins Folder and expand that then select the NT Authority When the tab opens select the Server Roles, then check the box for sysadmin.

Issue Connecting to a Morpho Sigma Reader and getting an error using V-Sation from Schneider Electric Environment Continuum V 1.94 and above Morpho Sigma Reader BioBridge Cause V-Sation is not compatible with the Morpho Sigma Series Readers at this time. The Continuum Integration was done by  SafranMorpho and not by Schneider Electric using their Software called BioBridge and Secure Admin for configuration when in Legacy Mode. Resolution This application is not supported by Schneder Electric and all questions should be directed to SafranMorpho Tech Support.

Issue Sub Device unable to come online when added to an SSC Controller on a system. When the controller that is offline is selected the save option is not available. Product Line Access Expert Environment Access Expert in Cloud or Premise Installations Microsoft Windows 7, Windows 8, Server 2012, Server 2014 Cause The controller is not  configured correctly (MR50) The controllers IP address is incorrectly configured,  or is not saved or made active on the system. (MR 51E) Resolution To resolve this, the following steps need to be followed: Add the interface type to the SSC Configure the interface for DHCP, Static or MAC address (MR51e) Once complete, select Save or Save & Close to save to the controller If multiple devices are being added, follow previous steps 1-3 above then:  Open up the Live Monitoring Window to check the status of the controller If the devices show offline, Right Click on the controller and select Reboot The Live Monitoring Window will show what is actually being sent to the controller Once completed the status will change to reflect what state the controller is in If correct it will be Online (Green), if not check the configuration again

Issue Require directions on how to create an Access Level. Product Line Access Expert Environment Windows Server 2012 and Above Cause The steps are needed on how to create a new Access Level. Resolution To create a new Access Level in Access Expert, the following steps needs to be followed: 1. Select Access Configuration from the main headers, Add New Access Level 2. Name accordingly (7 X 7, Cleaners etc) 3. Assign Access Control Entry (drag and drop users from user list) 4. Use existing schedule or create a new one if needed 5. Use door group that has access to requested area or create accordingly 6. Click on Save

Issue Most readers do not support 24 VDC so there is risk of damaging the reader Product Line Access Expert Environment Mercury MR50 single reader board powered with 24 VDC and a card reader Cause Continuum hardware (ACXs and AC1s) typically have a jumper to configure 5 or 12 VDC for reader power. Mercury board MR52 can select 12 VDC for reader power with jumper J2 when it's powered with 24 VDC. The MR50 CANNOT be configured for 12 VDC reader power. If the MR50 is powered by 24VDC, it will automatically pass 24 VDC to the reader terminal board. CONNECTING A NON 24VDC READER IN THIS CONFIGURATION WILL DAMAGE THE READER. Resolution Readers that require different voltage or have high current requirements should be powered separately.

Issue Door using AC1/AC1Plus does not change value (Open or Closed), the value of the Door Switch attribute is stuck in Open or Closed regardless of the physical position of the door switch contact. The door switch contact itself is working fine when verified using a multi meter. The supervision resistor(s) are also connected property. Environment Cyberstation CX9900 CX9680 AC1 AC1-A AC1Plus Cause 1. There is an input configured to use the same channel as the door switch. 2. The door's exit IOU has been set the same as the entry IOU. Resolution 1. Delete the input that is using the same channel as the door switch, (or use a different channel number) it maybe necessary to reload the controller after removing the illegal configuration to recover. 2. Set the exit IOU appropriately,  ZERO if the door is entry only or correct IOU number of the second AC1 on the exit side for an entry/egress door.  it maybe necessary to reload the controller after removing the illegal configuration to recover.

Issue When modifying the schedule to include extra days when the schedule is on all day, the extra days are not added, or may be added as the wrong day. Environment Webstation Time Schedules All day 1.8.1 Cause This issue is caused by entering the data in the wrong order. Resolution To add multiple "All Day" events to the schedule via the Webstation. Click on the first weekday required. Select the "All day" check box. Select the "On" check box. Select the weekdays required and complete the process by selecting "Ok".

Issue How to find out the Continuum serial number if it cannot be seen on the key or software licensing is used? Environment Cyberstation Security Key, Dongle Software licensing Cause When upgrading features or version on a Continuum system the Serial Number is required by Order Entry / the factory to process the upgrade and generate the upgrade file. If using software licensing or the number is not on the workstation key, it can still be found using a separate application. Resolution Run the application "CyberKeyWriter2.exe" that can be found in the Program files \ Continuum directory on the workstation (or WebClient Server). The following screen will appear showing the serial number:

Issue Start up of Continuum Workstation sees the below error. The Continuum Workstation may continue to start up if the OK button is pressed or may crash.   ContinuumServer.exe error An error occurred during initialization of Continuum Shared Memory by "ContinuumServer.exe". Please restart your system. If this problem persists, please contact technical support. Product Line Andover Continuum Environment Continuum v2.0 SP1 A Windows 32-bit Operating System Cause Beginning with the Andover Continuum 2.0 SP1 Release, Continuum applications now take advantage of the upper memory address space that is available natively on 64-bit Operating Systems (OSs). In order to access these memory addresses on 32-bit OSs, you must reconfigure your 32-bit OS to support applications that are Large Address Aware (LAA).  Resolution Enabled Large Address Aware (LAA). A Windows batch file is included as part of the Continuum 2.0 SP1 release that allows you to reconfigure your 32-bit OS to support applications that are LAA. You will need to ensure that Windows Firewall and Windows Defender are turned off and then run the "laa_update.bat" batch file as an administrator from the installation CD or zip folder.  See page 19 of the Cyberstation v2.0 SP1 Installation Guide for further details.

Issue Schlage SERIII Weigand Keypad functionality in Continuum for 26 Bit. Environment Continuum version 1.94 and above. Cause The functionality of the Schlage SERIII Weigand Keypad is limited to only sending whatever 4 or 5 Digits are entered on the keypad. It can only do a Site Code or Site Code + Card for 26 Bits in Continuum. This is set on the rotary switches that are on the back of the device. PIN Only and Infinity 37 Bit are not supported by this reader. Resolution To set this up the following procedure can be used: Without powering up the keypad, remove the rear rubber rotary cover for the switches Rotate dials to match Site Code on the top two dials Change the Mode on the lower dial to Mode 2, 3 or 5 for 26 Bit depending on the amount of digits desired Verify that the door that it is being used on is setup correctly for that format Once completed, power up the unit Verify the keys displayed are scrambled after turning on Enter desired digits depending on the mode set up in step 3 to test functionality

Issue When trying to launch the Energy Expert Integration Utility (formerly the Power Manger Integration Utility) the following error is given. Product Line EcoStruxure Building Operation Environment Energy Expert Power Manager for SmartStruxure Integration Utility Cause This error message can be the result of different causes. Check the IntegrationUtility.log file found in the same location as the Integration Utility for more information.  Example of Integration Utility Log error: ERROR: Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "IntegrationUtility.Shell", name = "(none)". Exception occurred while: Calling constructor IntegrationUtility.Pme.Services.PmeUserDataStore(). Exception is: ConfigurationProviderException - Could not locate a connection string provider. Resolution NOTE: If you have already downloaded the software, you must first delete the folder you unzipped before doing the process below.  Unblock the Zip file The first thing that MUST be done after downloading the Power Manager software from the Exchange is to unblock the zip file. Right click on the zip file and select Properties. Under the General tab, towards the bottom click Unblock. Click Apply and close the properties window.  You can now unzip the software and use it as normal.  Compatible .Net Framework Versions Different versions of the Power Manager / Energy Expert Integration Utility require certain versions of Microsoft .Net Framework. Note: Having multiple versions of .Net Framework installed may cause issues.    Pease refer to the Energy Expert Compatibility Matrix for further detail.

Issue When attempting to access the dashboard URL via the web browser or in SBO Workstation, the following message is displayed. Product Line EcoStruxure Building Operation, EcoStruxure Energy Expert Environment Power Manager 1.2 and newer Power Manager Expert 8.1 and newer Building Operation Workstation Cause A Power Manager 1.2 or newer system running a permanent license allows the user to a log into the Management Console, manual authentication URL, and through the EWS interface in SmartStruxure Workstation. After upgrading to the latest version of Power Manager this access no longer works. The Ports match in License Manager and FlexNet and this site has previously worked. The cause to this issue is that the URL being used has changed starting in PME 8.1. Resolution This issue is due to a change made in the dashboards URL starting in Power Manager 1.2 / Power Manager Expert 8.1. The URL needs to be changed by replacing "Web" with "Dashboards" in the URL found in the EWS link settings or when logging in directly with a web browser.    Example: http://XXXX/SystemDataService/Auth/LogOnWithMultiuseAuthToken?RedirectUrl=http%3a%2f%2fFS2%2fWeb%2f%3fDisplayEmbedded%3dTrue&multiuseAuthToken=11324... http://XXXX/SystemDataService/Auth/LogOnWithMultiuseAuthToken?RedirectUrl=http%3a%2f%2fFS2%2fDashboards%2f%3fDisplayEmbedded%3dTrue&multiuseAuthToken=11324...   Also in the newer versions of Power Manager, there is a limit regarding what can be accessed in PME when using a Power Manager license. In Power Manager 1.2 and on you can access: /Reporter /Dashboards /Trends /HierarchyManager /RateEditor and use the integration toolkit to get into SBO if necessary. Power Manager is now known as EcoStruxure Energy Expert.

Issue The error below occurs as soon as the Management Console is launched.  Environment Power Manager Power Monitoring Expert (PME) Management Console Cause In order for the Management Console to work properly it needs to see the correct dll files in three separate locations. If the install process of PME was not completed successfully or did not have full administrative rights while installing then some of these files may be missing.  Resolution The issue was that the Licensing.LicenseManager.resources.dll and Licensing.LicenseManager.dll was not present in all of the three following folders:     C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\Web\bin   C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\system\bin   C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\system\ReportDataService\bin Verify that the Licensing.LicenseManager.resources.dll and Licensing.LicenseManager.dll files are present in all three of the locations below. If they are missing in any location, copy and paste the files accordingly.      C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\Web\bin   C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\system\bin   C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\system\ReportDataService\bin     Note: Replace "Program Files (x86)" with "Program Files" if you are working on a 32 bit computer.   

Issue Unable to create/edit Reports or Schedules with Windows Authentication enabled on the Workstation.   1. All fields greyed out when attempting to edit a Report object   2. See a "Security error: Security logon rejected" error when attempting to create a new Schedule object. Environment Continuum v1.94 Continuum v2.0 Cause With Windows Authentication enabled, Continuum user credentials were being used for certain internal processes to effectively login to Windows. Since the credentials may not match the authentication would fail. This has been corrected with Continuum v2.0 SP1 Resolution The issue has been resolved in Continuum v2.0 SP1. Download Continuum v2.0 SP1 installation files from here.

Issue Data not showing in a single row on the Trend Log Comparison Report Creating Custom Reports Environment Report Builder 3.0 Struxureware Building Operation WebReports Cause Trend sample data is stored in the Reports Server at a resolution of less than 1 second. In some cases the user wants to compare data in showing less resolution than what is in stored in the database.  Resolution Open Microsoft Report Builder and Edit the existing Trend Log Comparison Report.  You can get detailed instructions on how to perform this task on the online help guide. Scroll to the bottom and select the DateTimeStamp Field in the Second Tablix object. Click on the drop down menu in the Row Groups pane and select Group Properties On the General Tab, click on the Fx button Change the Expression to say: =FORMAT(Fields!DateTimeStamp.Value, "dd MM yyyy hh:mm") Repeat this for the Sorting Tab. Enter the same Expresssion. =FORMAT(Fields!DateTimeStamp.Value, "dd MM yyyy hh:mm") Click OK to save changes. Right click on the DateTimeStamp TextBox and select Text Box Properties. In the Number tab, change the default format to the desired display format Perform a Save AS to ensure you do not overwrite the factory supplied report.  Follow the instructions on web help to allow the modified report to be used in WebReports.

Issue How can I rename a Personnel Profile? Environment Cyberstation V2.0 Cause There is no option to directly rename a Profile. Resolution  When a profile is used to create a personnel object it does not retain any links to the created objects, the profile allows a new person to be created with all of the defined areas and settings, future changes to a profile will have no affect on the existing personnel objects. To rename a profile you have to do a "Save as" enter the new name, then you can delete the old profile. From the Screenshots below: 1) Press the "Configure" button in the Personnel Manager, this will open the "Configuration" window. 2) From the Dropdown box select the Profile you want to change 3) Press the "Save As" button and the "New Profile" box will appear, see second screenshot. Enter the new name required for the profile and press OK. 4) Back on the Configuration screen, select the old profile from the dropdown box and press "Delete" to remove the old profile. This will not change existing Personnel objects already created or the logged data.    

Issue 3rd party Modbus RTU devices go offline or have unstable value transfer after upgrading to version 1.7.1 or above Product Line EcoStruxure Building Operation Environment Detected in version 1.7.1 or above. Automation Server Modbus RTU (RS485) interface Cause The performance of the Modbus RTU interface was improved in version 1.6 and further in version 1.7. This improved performance can make the Modbus Master in SmartStruxure too fast for some third party Modbus RTU devices, and they may be unable to handle the faster polling rates the newer software can provide. Resolution In the Modbus Master Network there are various settings that can be changed to allow it to compensate for slower devices. The settings in this screen shot shows example settings that may be suitable for slower devices or problem networks.   Increasing the Transmit Guard bits from the default of 2 allows more time after one packet before the next packet will start transmitting on the bus. This is useful both for slow responding devices, devices that take longer to turn off their Transmit driver as well as networks that have a high capacitance due to poor cable selection. The Receive timeout (ms) is the length of time the master will wait to receive a response. Decreasing this from the default of 2000 mS (2 Seconds) can often improve network communications, by not waiting too long for a device that may not be responding or offline will improve the overall network operation. By default there is 0 delay between polling the points, by introducing a delay in the Point Poll Delay (ms)  it allows slower devices to handle the data polls from the interface. This is a key setting for slower devices that cannot keep up with the faster polling from the latest Automation Servers and most 3rd party devices will require a value greater than 0. The Silence Characters do not usually need changing in an upgrade, but they can be used to help with poor installations where there is high capacitance in the cabling or poor grounding, this can often be used with lower baud rates on problem sites. The default Poll Duty Cycle is usually appropriate for most installations and is not affected by the upgrades, but can be adjusted if required to match 3rd party devices. In V3.x the same settings apply and the screenshot now looks like this:

Issue User unable to find means to add I/O points for an AS-B in workstation Environment Automation Server Basic Cause User not selecing the AS-B-XX onboard IO object Resolution In the system tree browse to the IO Bus/AS-B-XX onboard IO Right click on the object and select New/Input or Output Point Select the type of IO and continue creating the IO point.