Building Automation Knowledge Base

Issue The customer wants to connect a third party Zigbee device to the MPM-UN, is this possible? Environment SmartStruxure Lite MPM MPM-UN Cause As today, the MPM does not yet support any third party Zigbee devices. Resolution As today, the MPM does not support third party Zigbee devices.

Issue As a user, i would like to pre-program my JACE with my devices and i cannot make sense of the MAC address. Environment SmartStruxure Lite Multi-Purpose Manager and any device that can communicate with it. Cause Cannot make sense of the MAC address. Resolution The MAC address of each device has the following format: [ yy xx bb aa 00 00 ] [ yy xx ] denoted the "Network Number" in HEX [ bb aa ] denotes the "Device ID" in HEX   Example Device MAC address is 7B 00 67 00 00 00 Network Number = 123 (Decimal) = 0x7B00 (HEX) Device ID = 103 (Decimal) = 0x6700 (HEX)

Issue When the database (default.db) reaches 2.5MB in size, the MPM is not able to save the data to flash any longer. Environment SmartStruxure Lite Multi-Purpose Manager Cause MPM is not able to save very large databases Resolution Reduce the size of the database by removing the least important trends or by decreasing the buffer size to 50.

Issue Unable to determine whether the time on the MPM is synchronized with the server after enabling the SNTP functionality Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause Time synchronization confirmation not available on MPM. Resolution To enable the SNTP functionality on the MPM, follow the below steps: Make sure the MPM has outbound activity; meaning that the MPM should be connected to the internet via a "hub or a "switch" (versus being connected directly to the computer) From the SNTP1 object, tick the Enable box Note: In object SNTP1, Server 2 will be used when Server 1 is unavailable only if Server 1 is a domain name. Server 2 will not be used if Server 1 is an IP address. In the ETH1 object, make sure that sure that the settings on the MPM matches those of the network, especially the DNS, Gateway and the Netmask (Subnet Mask) fields. These parameters can be found by typing "ipconfig /all" in command prompt or by contacting your IT personnel. Navigate to the CFG1 object, then using the "Date Configuration" box, set the date to today and the time to within 15 minutes before or after the actual current time. click save. Wait a few seconds and watch how the "current time" gets synced with the server's clock. Note: If SNTP was already active before changing the time manually, the clock will not be synced to the server unless you perform the following steps: Navigate to SNTP object. Uncheck the "Enable Box", then click save. Check the "Enable box", then click save again. Navigate to CFG object to verify that the time has been synced.

Issue Integrating a SE7200F5045E to Niagara G3 / AX. The tenant can change the occupied heating or cooling setpoint locally.  Which snvt can be used to display the current setpoint? Environment Niagara G3 Niagara R2 SE7200 series Cause Application question - wants to plot the proper setpoint on the graphic Resolution The nciSetpts snvt displays the current setpoints used by the SE7200 for heating and cooling in both occupied and unoccupied modes. Note:  The tenant can only change the occupied heating and cooling setpoints from the local keypad / display.

Issue Datasheets indicate that the SE7200F5545P is compatible with the SED-WIN-P-5045 but changes in the switch are not being recognized by the SE7200.  Environment SE7200 wireless version Cause The SED-WIN wireless window switch was confirmed, as of the date of this article, as NOT compatible with the SE7200 controller model. Compatibility will be available at a later date. Resolution If necessary, use the VT7200F5014P-2624 controller with the SED-WIN-P-5045.  This controller has a Honeywell cover but it's functionally equivalent to the SE7200F5545P.  Just swap covers.

Issue Do any of the SmartStruxure Lite room controllers come with a morning warm-up cycle? Environment SmartStruxure Lite SE8x000 SE7x00 Cause Spec requirement Resolution None of the room controllers come with morning warm-up.  It would have to be provided at the network level (i.e. Automation Server).

Issue Cannot download the log file through Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause Feature not implemented Resolution To download a copy of the log file, you can type the following in the address bar of your browser, given that the MPM is powered up and accessible. 10.50.80.3/root/log.dat     (assuming the MPM's IP address is set to default 10.50.80.3)

Issue Cannot establish CANbus communication between MPM controllers.   Environment MPM controllers, any version Cause The CANbus trunk is missing the end of line resistors on the two end MPM controllers.  Each of the MPM controllers which are at the end of the CANbus trunk must have an 120 ohm resistor installed. Resolution Install a 120 ohm resistor at both ends of the CANbus trunk.

Issue Cannot discover wireless devices in MPM controller. Environment MPM controllers, any version Cause The Pan ID was set correct under the ZigBee Configuration property.  However when viewing the Pan ID setting under ZigBee Configuration, the Pan ID entered in the Settings box does not match the one displayed in the Current Configuration box.  The Zigbee Configuration Pan ID has somehow become corrupted. Resolution Reboot the MPM controller.  If a reboot does not clear the issue then the controller will have to be restored to factory default settings.  - Backup the MPM controller and then restore the MPM back to its original factory setting.

Issue Having trouble getting the stand-alone system to start-up Environment SmartStruxure Lite Multi-Purpose Manager Cause Communication between the SEZ7656 (Master) and one or multiple SEZ7260 (Slave) cannot be established Resolution 1 - SEZ7000 BACnet network commissioning (quick start-up) :   SEZ7656(E,F,H,R)1000B                       Rooftop controller: 1.  Press & hold (MENU) key until you see "Pswrd Set" 2.  Press (NO) to go to next parameter 3.  Leave "RTC MAC" to (4) 4.  Change "RTC Baud" to (38400) then press (YES) 5.  Press (NO), press (MENU), "Exit Menu" press (YES) 6. Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the rooftop controller   Reference manuals:            II-SE7000-SEZ7656E-A4.EN.4.2013.v1               II-SE7000-SEZ7656F1045B-A4.EN.4.2013.v1               II-SE7000-BNETRTU-A4.EN.4.2013.v1     SEZ72(60)x5000B                                 Zone thermostats: 1.  Press & hold (Override) key until you see "Pswrd Set" 2.  Press (Override) to go to next parameter 3.  Set “Zone MAC” to 11 on the 1 st thermostat, then 12, 13, … 4.  Change "Zone Baud" to (38400) on all thermostats 5.  Leave Get From at (255) 6.  Leave "RTC MAC" to (4) on all thermostats 7.  Let the thermostat reset 8.  Within a minute the thermostat will display the outside air temperature, this confirms communication with RTU controller (OAT sensor must be connected to the RTU controller) 9.  Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the zone controller   Reference manual:              II-SE7000-SEZ7260X-A4.EN.4.2013.vi   ----------------------------------------------------------------------------------------------------------------------------------------------   SEZ7000 ZigBee network commissioning (quick start-up) :   SEZ7656(E,F,H,R)1000W                      Rooftop controller: 1.    Press & hold (MENU) key until you see "Pswrd Set" 2.    Press (NO) to go to next parameter 3.    Leave "RTC MAC" to (4) 4.    Set “PAN ID” to (1) 5.    Change "Channel" to (15) 6.    Press (NO), press (MENU), "Exit Menu" press (YES) 7.    Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the rooftop controller   Reference manuals:            II-SE7000-SEZ7656E1045W-A4.EN.1.2013.v1                II-SE7000-SEZ7656F1045W-A4.EN.4.2013.v1                II-SE7000-WRTU-A4.EN.4.2013.v1     SEZ72(60)x5000W                    Zone thermostats: 1.    Press & hold (Override) key until you see "Pswrd Set" 2.    Press (Override) to go to next parameter 3.    Set “Zone MAC” to 11 on the 1 st thermostat, then 12, 13, … 4.    Set “PAN ID” to (1) on all thermostats 5.    Change "Channel" to (15) on all thermostats 6.    Leave “Get From” at (255) 7.    Leave "RTC MAC" to (4) on all thermostats 8.    Let the thermostat reset 9.    Within a minute the thermostat will display the outside air temperature, this confirms communication with RTU controller (OAT sensor must be connected to the RTU controller) 10.   Get the installation manual, go through all the configuration parameters, take note of the required parameters per your application then repeat steps 1. and 2. enter your configuration parameters in the zone controller   Reference manual:              II-SE7000-SEZ7260X5x45W-US.EN.4.2013.v1   ----------------------------------------------------------------------------------------------------------------------------------------------   2 - SEZ7000 Troubleshooting :   Com Lost:       BACnet/ZigBee:                        Ensure RTU and Zone thermostats are compatible:             - Old models:                            SEZ7656(B)1000x only work with SEZ72(00)x5000x             - Current models:                      SEZ7656(E,F,H,R)1000x only work with SEZ72(60)x5000x   Ensure all thermostats have a unique MAC address.  If "RTC MAC" = 4, none of the Zone thermostats can use Zone MAC = 4     BACnet network wiring: -Daisy-chain only, no "T" connections -Use (+) and (-) terminals only, never use (REF) terminal -Use 2-22 low-capacitance shielded communication cable, attach shield at every junctions, tape and push back in the wall, only ground one side of the network -Install End-Of-Line, 1/4 watt, 120 Ohm resistor on both ends of network, install across (+) & (-) terminals)     3 - SEZ7260         FAQ's Q.   I only have access to the first few configuration parameters in the SEZ7260 zone thermostats. A.    Set "Get From" parameter to 255.   Q.   Some SEZ7200 don’t display outside air temperature. A.    If the thermostat display doesn’t scroll then set “Menu Scro” parameter to (On). The thermostat should scroll “Room Temp”, “Occupied”, “Out Temp” if Out Temp is missing then this thermostat doesn’t communicate with the RTU controller.  Verify the wiring and the network parameters.   Q.   Some SEZ7200 display outside air temperature at 0°F and this is not the right temperature. A.    This thermostat is randomly loosing communication with the RTU controller. Verify the wiring and the network parameters.   Q.   Floating damper does not open or close A.    This is probably cause the Common of the damper actuator is wired to Zone thermostat “24 Com” terminal, it should be wired to “24 Hot” since BO1 & BO2 terminals are switching Common.   Q.   BO5 reheat baseboard output doesn’t work. A.    Look at parameter “BO5 OALK” if outside air temperature is warmer than 32°F (default) then the output is disabled.  Look at “RehtConf” parameter.  Using a short wire, jump the BO5 – BO5 terminals, if the baseboard still don’t work then it’s something else, not thermostat related (wiring, relay …)   Q.    Can I use 24 Vac from another transformer (duct heater, baseboard relay …) on BO5 output? A.    Yes BO5-BO5 is an isolated triac contact, it can switch 24 Vac from another transformer.

Issue When installing SE7000/SE8000 Room Controllers to connect them to a BACnet MS/TP network, multiple issues can arise: Leaving the Room Controller's COM address at 254 (default value out of the box) will make the room controller undiscoverable by the front end. Choosing a Com address value between 128 to 253 will cause the front end system to convert the com address to 127, causing duplicates when working with multiple Room Controllers. Room controllers with COM address set to 0 will prevent the front end from discovering any devices Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Other Environment SE8xxx Room controller SE8000 Series SER8300, SE8300, SE8350, SE8600 Viconics branding VT8000 Series SE7000 Series Controllers, VT7000 Series Controllers, 7600, 7300, 7200 Cause Master devices, those who participate in the token-passing protocol, must be addressed from 1 to 127. Addresses from 128 to 253 are reserved for slaves who do not participate in the token passing; however, they can occupy lower addresses as well. Resolution COM address must be changed to a value in the range of 1-127.

Issue Having difficulties determining which firmware/hardware version supports which feature. Some of main questions are: Is an SE8000 compatible with an MPM's firmware Can zigbee NYCE sensors be paired with MPMs Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager SE8xxx Room controller SE8000 Series SER8300, SE8300, SE8350, SE8600 Ex. Viconics branding VT8000 Series Cause Firmware versions are frequently updated to introduce new features Resolution   Room Controller Firmware Zigbee-Module Application MPM's Firmware Comments Lua4RC 1.0.7 N/A 2.13.4 and up A script must be uploaded via BACnet or USB cable in order to view the "LUA" Menu. ZigBee NYCE Sensors 1.0.6/1.0.7 051 - 0131R05 and up 2.13.4 and up   SE8650   1.2.0 051 - 0131R06 and up 2.17 and up   SE8600   1.0.7 051 - 0131R05 and up 2.13.4 and up   SE8300/ SER8300 1.0.7 051 - 0131R02 and up 2.12.4 and up No label on ZigBee Module 1.0.6 051 - 0131R02 and up 2.7.2 and up No label on ZigBee Module

Issue SmartStruxure Lite Demo Case SSSB-SK1 and SSSB-SK2 Environment SmartStruxure Lite Demo Case Cause The part numbers SSSB-SK1 and SSSB-SK2 are no longer available for sale.  Resolution There are currently no demo cases available for sale for the SmartStruxure Lite product range. You can purchase the products and build a demo case/kit. Contact you local Schneider Electric sales offices for assistance. 

Issue Pairing SED-WIN and SED-Dor (wireless window/door contacts) with a SE8000, SE7000, and a MPM. Environment MPM SE7000 series SE8000 series Cause Quick reference / clarification Resolution The SE8000 can be paired to the wireless contacts with or without being networked to a MPM. The SE7000 must be networked to a MPM prior to being paired to wireless contacts. Always ensure the latest firmware is installed in the MPM.

Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue 'Com Addr' does not appear in list of SE7000 or SER7000 parameters, even when a BACnet or wireless network card is fitted. Product Line EcoStruxure Building Expert Environment SmartStruxure SmartStruxure Lite Cause 'Com Addr' only appears in the list of parameters when the controller recognises that a BACnet or wireless adapter card is fitted.  If the parameter does not appear even when a card is fitted, there is a problem with the card, the connector or the controller motherboard.  Resolution Remove the front cover of the controller and check that a BACnet or wireless adapter card of the correct type is fitted (there are several variants - see the table below for details).  The BACnet/wireless card is piggybacked onto the controller motherboard via a plug and socket and two supporting pillars. If a card is fitted, remove it and check for bent pins on the plug, signs of damage to the motherboard or daughter board (e.g. scorching), or dry solder joints on the plug or connector. It may be possible to carefully straighten out any bent pins on the plug, but any other form damage is not repairable by the user and the whole comms card/ controller assembly should be returned for repair under warranty   Communication Boards Part Number Description Compatibility VCM7000V5045W Wireless communication card SE7000 Series room controllers VCM72000V5045P Wireless ZigBee Pro communication card SE7200 Series room controllers VCM7300R5045P Wireless ZigBee Pro communication card SE7300 Series room controllers with RH VCM7300T5045B BACnet communication card SER7300 Series room controllers VCM7300V5045B BACnet communication card SE7200/SE7300 Series room controllers VCM7300V5045P Wireless ZigBee Pro communication card SE7300 Series room controllers without RH VCM7600V5045B BACnet communication card SE7600 Series room controllers VCM7600V5045P Wireless ZigBee Pro communication card SE7600 Series room controllers without RH VCM7607V5045B BACnet communication card SE76x7 room controllers (with RH options)  VCM7607V5045P Wireless ZigBee Pro communication card SE7600 Series room controllers with RH

Issue When a Room Controller device is created under an MPM using one of the predefined devices in Building Expert, a number of its BACnet objects are mapped to AVs in the MPM. It is not possible to tell from the AV properties if the BACnet objects are read-only or read/write. Product Line EcoStruxure Building Expert Environment MPM SmartStruxure Lite Cause When a Room Controller device is added under an MPM using one of the predefined devices in Building Expert, a number of its BACnet objects are mapped to AVs in the MPM.  The BACnet objects made visible to the MPM are a small subset of the total number of BACnet objects in the device and consist of several different BACnet types, some of which are read-only and others are read/write.  Regardless of the BACnet type, they are all mapped to AVs whose properties do not distinguish between read-only and read/write objects. Resolution There is little documentation available on the predefined devices found in Building Expert. The best source of information is in PIC Statements and BACnet - Integration Guides. As an example I will use the SE8600UxB room controller. The "SE8600 Series BACnet - Integration Guide" is available on Exchange Download Center. In the MPM we have created a Lua script which monitors the occupancy status of the SE8600 and under certain conditions sets it to UnOccupied then turns it off after a delay. For this to work we need to know which AVs we can monitor and write to. Among the AVs mapped to the MPM for this device are "Occupancy Command", "Effective Occupancy" and "System Mode", which would seem to be suitable. The "SE8600 Series BACnet - Integration Guide" lists hundreds of BACnet properties of various object types, only 12 of which are mapped to the MPM. These 12 properties all appear as AVs in the MPM, regardless of their original BACnet object type. Also, although the object tables in the document list the read/write status of most of the objects, they do not list it for the objects mapped to the MPM. The only way to find out is to scan through the various tables of objects until you find one whose name matches one of the AVs in our example. Make a note of which table it is in. In our example: "Occupancy Command" and "System Mode" are in the MV table "Effective Occupancy" is in the MI table On page 35, under "Summary for Integrators", there is this line: "AI’s, BI’s & MI’s are not writable and are typically only used for status". "Effective Occupancy" appears in the MI object table, so it is read-only. As "Occupancy Command" and "System Mode" are in the MV table they are read/write. This procedure is applicable to all the Room Controllers available via the "Add Devices" command in Building Expert.

Issue Need a description of Zigbee error codes Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause No list of error codes available Resolution Here is a list of all possible error codes Error Code (HEX) Error Code (Decimal) Error Description   -2 Device offline (communication initialization after changing Ext. Network ID in ZVC)   -1 Device not bound 0x00 0 Success. Operation was successful. 0x01 1 Failure. Operation was not successful. 0x02 - 0x7d 2 - 125 Reserved by Ember 0x7e 126 Not authorized. The sender of the command does not have authorization to carry out this command. 0x7f 127 A reserved field/subfield/bit contains a nonzero value. 0x80 128 Malformed command. The command appears to contain the wrong fields or invalid field. 0x81 129 Unsupported cluster command. The specified cluster command is not supported on the device. Command not carried out. 0x82 130 Unsupported general command. The specified general command is not supported on the device. 0x83 131 Unsupported manufacturer cluster command. A manufacturer specific unicast, cluster specific command was received with an unknown manufacturer code, or manufacturer code was recognized but command is not supported. 0x84 132 Unsupported manufacturer general command. A manufacturer specific unicast, ZCL command was received with an unknown manufacturer code, or the manufacturer code was recognized but the command is not supported. 0x85 133 Invalid field. At least one field of the command contains an incorrect value, according to the specification. 0x86 134 Unsupported attribute. The specified attribute does not exist on the device. ( Zigbee Module not fully compatible with Room controller and FW of MPM) 0x87 135 Invalid value. Out of range error, or set to a reserved value. 0x88 136 Read only. Attempt to write a read only attribute. 0x89 137 Insufficient space. An operation failed due to an insufficient amount of free space available. 0x8a 138 Duplicate exists. An attempt to create an entry in a table failed due to a duplicate entry already being present in the table. 0x8b 139 Not found. The requested information could not be found. 0x8c 140 Unreportable attribute. Periodic reports cannot be issued for this attribute. 0x8d 141 Invalid data type. The data type given for an attribute is incorrect. Command not carried out. 0x8e 142 Invalid selector. The selector for an attribute is incorrect. 0x8f 143 Write only. A request has been made to read an attribute that the requester is not authorized to read. No action taken. 0x90 144 Inconsistent startup state. Setting the requested values would put the device in an inconsistent state on startup. No action taken. 0x91 145 Defined out of band. An attempt has been made to write an attribute that is present but is defined using an out-of-band method and not over the air. 0x92 - 0xbf 146 - 191 Reserved by Ember 0xc0 192 Hardware failure. An operation was unsuccessful due to a hardware failure. 0xc1 193 Software failure. An operation was unsuccessful due to a software failure. 0xc2 194 Calibration error. An error occurred during calibration. 0xc3 - 0xff 195 - 255 Reserved by Ember   256 Device offline   257 Device profile does not match selected device widget in Building Expert

Issue How to tell the difference between a Wireless Window Switch (SED-WIN-P-5045) and a Wireless Door Switch (SED-DOR-P-5045).  They are physically identical. Environment SSL window and door switch Cause Identical physical features Resolution Power cycle the switch (remove the battery for 60 seconds and then insert again) and verify the LED blinking pattern to confirm if it is a window switch or door switch  (2 blinks for window, 3 blinks for door). Or read the identification label on the printed circuit board. See page 3 of the installation guide.

Issue Windows installer fails to install an application Environment Microsoft Windows Server 2003 Microsoft Windows Server 2003 R2 Microsoft Windows XP Windows 7 Windows Server 2008 Windows Server 2008 R2 Windows Vista Windows 8 Windows 8.1 Windows Server 2012 editions Windows Server 2012 R2 Cause Errors with the Windows Operating system are preventing the installation from completing. Resolution Run the file at the link below on the affected PC:   https://support.microsoft.com/en-us/mats/program_install_and_uninstall