Building Automation Knowledge Base

Issue Can the gaskets included in the connection kits be ordered / purchased separately? Environment V241 V241 Venta Connection kit gasket Cause Gasket replacement requested if lost or worn out. Resolution Unfortunately the gasket part of the connection kit is not available separately and this can only be ordered as a complete kit.  

Issue When activating a Vista trend I get the error message "May only be changed in online-mode" Environment Vista Cause You have Vista offline. This is indicated by a red cross in the Vista server icon. Resolution To place Vista into Operating mode follow these steps: Navigate to the object $System in the root directory of the project. Right mouse click on the object and select properties Under the general tab check the "Operating" check box Select the ok button. The red cross should now disappear and you should be able to activate your trend.

Issue The BDelay object from the LonWorks jar conversion library intermittently shows very large "remaining time" causing logic issues. Environment R2, UNC's Cause The BDelay object does not initialize the time remaining properly under some conditions. Resolution In the Lib jar - programObjects - hvac folder there is a program called DelayedOutput.sns.  This program can do the delayed on and off function but will need to be enhanced if the time remaining output is required.

Issue NPR loses the program when AC power is Removed Environment I/NET NPR Cause On Board Battery Resolution You can either: Remove the cover and look at the green colored on board battery. It is located on the right side of the lower board, next to the upper board. Replace this battery Use a UPS power supply to prevent AC power loss Replace the device.

Issue Can not get graphics to work through firewalls when using webClient prior to Version 1.73. Environment webClient prior to Version 1.73 Cause Prior to 1.73 when dealing with WebPinpoint and firewalls you would need one of the below IIS server configurations. Resolution Scenario 1 -- All Client browsers inside the firewall. IIS server needs to be located inside firewall. Web Pinpoint will function correctly.   Scenario 2 -- All Client browsers are Outside the firewall. IIS server needs to be located in a DMZ ( 2 firewalls required to have a DMZ). Web Pinpoint will function correctly.   Scenario 3 -- Clients are located inside and outside the firewall Two IIS servers required, one inside the Firewall and one located in the DMZ. Web Pinpoint functions correctly. Or One IIS server required, client machines outside the firewall access the IIS through a VPN. Web Pinpoint functions correctly.   Scenario 4 -- All client machines are located outside the firewall. IIS server and ALL controllers located outside the firewall **Not recommended**   At revision 1.73 firewalls will no longer be an issue and there is no special configuration needed, just set it up as if there were no firewalls.

Issue The computer hardware for a SIGNAL installation has changed and there are no parallel ports for the security plug. Is there a USB key for SIGNAL? Environment Computer without parallel ports SIGNAL Cause Computer hardware limitation prevent the use of security plug. Resolution As noted in Product Announcement PA-00280, Signal support ended on June 30, 2014.  Replacement parallel port and USB keys are no longer available. Yes. Here are the part numbers: SIG-USB-CHG -> (OBSOLETE) Replaces the parallel security plug with a USB version for an existing SIGNAL installation. Contact Customer Service to order this part.  It is not available via iPortal. SIG-USB-KEY -> (OBSOLETE) Replaces the parallel security plug with a USB version for a new SIGNAL order

Issue Using the 0 - 20 mA output on the new surface mount Analogue Output boards. Environment Sigma X96 Outstations New style surface mount Analogue Output boards Cause Configuration of the Analogue Output board for use where a device requires a 0 - 20 mA control signal.  Resolution The new style surface mount board provides channels 15 and 16 for use with devices that require a  0 - 20 mA instead of the traditional 0 -10volts. Channels 15 and 16 can be configured for 0 - 10 volts or 0 - 20 mA by selecting the appropriate setting for link LK1, which is located on the board.

Issue Error received when compiling a large program. Environment Windows XP Cyber Station 1.8X and  1.9x Master Controllers Infinity Controllers Cause The following limitations apply to programs: For Workstation or Infinity programs, the maximum text length is 32000 characters For Infinet programs, the maximum text length is 16000 characters Resolution Create smaller programs. Span across multiple programs. Remove comments as needed.

Issue Original database incorrectly built using an improper collation sequence. Environment Continuum SQL DTS Cause Source database is damaged. Resolution Create new database using Continuum Database Initializer. Use SQL Data Transformation Services (DTS) to transfer the data from the defective database into the new database.

Issue When replacing a EM5C BB actuator with a TAC Forta, the EM5C BB may have had  220V running through the switches to control pumps or similar.  Environment TAC Forta with S2 option Cause Using the S2 option to control 220V power supply. Resolution The S2 option is in no way designed to handle 220V, and we do NOT recommend this.

Issue If a wink is attached to a circuit that is attached to more than one zone on which zone will it work? Environment I/NET site Cause Wink cycle attached to a circuit that is attached to more than one zone on which zone will it work? Resolution If you have a circuit attached to more than one zone with a wink cycle on it, the circuit will wink on the zone that turns off last. If you have a circuit attached to two zones and both zones turn off the lights at five, then the wink cycle will start at five.   If you have a circuit attached to two zones and one zone shuts off at five while the other zone shuts off at six, then the wink cycle will begin at six. One more example, is if the zone is set to two different zones and the zones are at different times. One is from seven to five and the other zone is on from eight to eleven, then the wink cycle will work at five then at eleven.

Issue What enclosure is supported for I2-866-S Environment Infinet I2-866-S UL 864 Cause Enclosure support for UL 864 I2-866-S Resolution The VAV-ENCL-S enclosure is supported for the I2-866-S

Issue During the uprev of Continuum, the database initialization utility takes a while to update the database. Environment CyberStation SQL Cause Many factors will determine how long it will take for the database update process to complete. These include but are not limited to: - Size of the database - Server performance - Network performance Resolution The main factor determining the time it will take to update the database if its size. as a guideline a 6 GIG database will take about 30 minutes to update.

Issue XBuilder will allow you to insert the Xenta group or LonWorks group found under the Xenta 901 port object, but when you add the second group it will add it as a totally separate tree object instead of integrating into the same tree. For example XBuilder will show you this: LON   -XG1 LON   -XG2 When it should look like this: LON   -XG1   -XG2 Environment Xenta 901 XBuilder 5.0.2 and 5.0.3 Cause If you have an older site that is still using a dial connection via a Xenta 901 from your Vista front end and you need to add a Xenta Server to the site to perform connection objects from Inovonics or a 3rd party interface and do not have the option of adding an IP connection to the site then engineering this can be problematic in Vista 5.0.2 or 5.0.3 due to Xbuilder limitations. Resolution To correct this problem, use XBuilder version 5.0.1 stand alone. This will allow you to make the proper tree structure when you insert the groups from Vista and create connection objects for your communication.  

Issue A UNC-6x0 has stopped functioning.  Since it is obsolete and cannot be repaired, will a Niagara R2 Soft Jace replace the UNC-6x0 and integrate directly to a Microsmart trunk? Environment Niagara R2 DMS / Microsmart Cause The UNC-6x0 was installed stand-alone.  There is no Enterprise Server nor other UNC available. Resolution The Soft Jace cannot be licensed for I/A legacy drivers including the Microsmart driver.

Issue How do you convert MicroNet 2000 controller filenames generated by the MicroNet Controller Interface "Get Multiple" function to integrator and controller addresses? Environment MN-2000, MN-CI, MicroNet Controller Interface Cause The "Get Multiple" function is used to upload application programs from multiple MicroNet controllers under one MicroNet Integrator or a series of MicroNet Integrators.  The application programs are stored as files with the integrator and controller addresses appended to the name. Resolution When uploading files from multiple MicroNet VAV Controllers, the CI creates unique filenames for each uploaded application file by appending the integrator number and device number to the prefix entered in the Enter File Prefix window. The integrator number and device number are appended in hex format. The file shown in the illustration above was uploaded from MicroNet controller 11 under MicroNet integrator 6.

Issue The Discrete Input readings are incorrect on a 7780, what causes that? Environment 7780 Cause Input resistors are incorrectly configured. Resolution Configure Resistors according to TCON100

Issue Can not open LonMaker database Error window pops up saying "Invalid parameters - LNS error #44" When you click on OK it pops up another window asking you to either attach or detach the network. Once this is done, it comes up with an NSS assigned error. Environment Windows 2003 server, with SP1 installed. Cause If you have Windows Terminal Server installed (used for remote desktop connections to the server) then LonMaker does not work. Resolution Fully uninstall Windows Terminal Server (you don't need the CD for this operation) and reboot. You can not just turn the service off in Windows, this has no effect at all.

Issue When configuring reports there is no option to select the report to be exported once a month. Product Line EcoStruxure Security Expert Environment Security Expert Cause There isn't an option to have a  report run only once a month. Resolution A workaround for this would be to select a single day of the week for it to run. This would reduce the frequency of the reports to once a week, then to have the operator check the export folder once a month for that months report.   Browse to the Event Report you want to export. Under File Export tab select the Enable File Export checkbox. Set the Time field to the time of day you want to run your report. Set the Export Directory to the folder you want to save your report export files to. Under Days to Export select one day of the week. Under Period select Last Month. Each time this report is run the same file will be overwritten, so when setting the report period to "Last Month" it will export the last months events from when it is run. Once a month the Operator would then select the file in the report folder which will have the last months events in it. The filename of the report is "EventReport" followed by that Event Reports Database ID number.

Issue HTML5 Java Environment Java HTML5 Webstation Vista Cause Java is not installed on PC and customer does not want to install it. Resolution There are no plans for Vista to stop using Java and move to HTML5