Issue Continuum Add-on Reports will not launch Environment Continuum Add-on Reports Cause Workstation PE Programs disable and will not run Resolution 1.  Make sure there's Plain English program code in the workstation PE Program.   2.  Make sure the workstation PE Program (such as "Reports_Suite") is enabled.  3.  Make sure "Reports.exe" exists in the "..\Continuum_Reports" directory   4.  If the workstation OS is Windows 7 64-bit, make sure the "ReportPath" statement in the PE Program reads ReportPath = "C:\Progra~2\Continuum_Reports” and NOT ReportPath = "C:\Progra~1\Continuum_Reports”    If the PE program keeps disabling:   a.   Launch a DOS command prompt b.   CD \ c.   CD progra~2   If there's a DOS error stating that the directory cannot be found, 8-DOT-3 file names are not enabled and "Program Files (x86)" cannot be referenced as "progra~2".  If this is the case:   A.   Uninstall Continuum Reports B.   Install in C:\Continuum_Reports C.   Change the "Reports_Suite" PE program (and all other workstation PE programs)   ReportPath = "C:\Continuum_Reports" In General, make sure the C:\Continuum_Reports" Directory -> Properties -> Security tab has "Full Control" permission granted to all workstation “Users”. Make sure C:\Program Files (x86)\Continuum_Reports" Directory -> Properties -> Security tab has "Full Control" permission granted to all workstation “Users”. Questions / Problems can be send to COE.Support@Buildings.Schneider-Electric

Issue WorkPlace Tech will not recognize the Echelon U10 USB Lon Network Interface adapter. The “Loading Device Driver” is displayed but nothing happens after that. Environment WorkPlace Tech 5.8.x Cause LON1 port may have been previously assigned to another LON interface. Resolution 1. Make sure the Echelon Open LVD 4.0 is installed on PC. 2. Close WorkPlace Tech if open 3. Disconnect the Echelon Lon USB adapter from the PC. 4. Open Control Panel and open LonWorks Interfaces 5. Select View from the Menu and check “Show Detached Interfaces” 6. Highlight LON1 in the tree and click the “Remove” from the menu        - Click Yes in the “Confirm Removal” window to remove the detach device 7. While in same widow, reconnect the Echelon USB Lon Adapter to the PC        - The messages: “Installing device driver” will display in the system tray followed by “Echelon USB Network Interface Installed.        - The LON1 interface should now be displayed You can test the communication if you like Now open WorkPlace Tech and you should be able to discover the LON devices.  

Issue Getting an "Invalid status code: 401 Access Denied" error when doing a "Save Runtime DB" of the localhost or a "Get" to save a remote UNC station to the localhost. The errors read: Error when doing a “Save Runtime DB” of localhost station:  tridium.nre.net.HttpException: Invalid status code: 401 (Access denied)            at tridium.ui.admintool.DbAdminConfigPanel.doRemoteBackup(DbAdminConfigPanel.java:1100)            at tridium.ui.admintool.DbAdminConfigPanel$Worker.run(DbAdminConfigPanel.java:1224) Error when doing a “Get” of a remote UNC station:            java.io.FileNotFoundException: c:\niagara\r2.301.535\stations\anystation\config.sns (Access is denied)            at java.io.FileOutputStream.open(Native Method)            at java.io.FileOutputStream.(Unknown Source)            at java.io.FileOutputStream.(Unknown Source)            at tridium.ui.admintool.DbAdminConfigPanel.doOnlineGet(DbAdminConfigPanel.java:848)            at tridium.ui.admintool.DbAdminConfigPanel.doGet(DbAdminConfigPanel.java:764)            at tridium.ui.admintool.DbAdminConfigPanel$Worker.run(DbAdminConfigPanel.java:1216) Product Line TAC IA Series Environment WorkPlace Pro ES UNC Cause Either the username or password, or both, being used are invalid. A valid username and password must be entered to perform a "Save Runtime DB" of the localhost, or a "Get" to save a remote station to the localhost. Resolution Use a valid station username and password to perform these functions on the localhost.  

Issue How to select between the RS232 and RS485 port on a bCX1 controller when sending / receiving ASCII data. Environment Serial port Plain English Driver RAW Mode Bcx1 9640, 4040 Cause Unable to select RS485, the controller only transmits/ receives through RS232. Resolution There is no switch exposed to Plain English that allows you to use the RS485 port on Comm2 of a bCX.  A Netcontroller II would be able to do it as on Comm1 & 2, it has both RS232 & RS485 full circuits that work in parallel. So when you print from Plain English, the data goes out of both ports. You just need to control the RTS line of the port to switch between transmitting or receiving on the RS485 as it is half duplex. The way the bCX Comm2 is wired internally it defaults to RS232 but there is no exposed parameter to switch to RS485. In the Modbus RTU X Driver there is the special parameter (Function 99) that has to be set to switch between the ports, but this switch is at a level that only an X Driver can access. The options are: Use a Netcontroller II , or use a RS232/ RS485 converter (ensure it is not line powered), with the PE program sending / receiving on the RS232 port of the bCX. Possibly move to Comm1 of the bCX freeing up Comm2 for use with Infinet or BACnet controllers (assuming the node count is not 0).

Issue VTRA valve is leaking and requires a stuffing box Product Line Field Devices Environment VTRA Stuffing Box 080488305 0804883005 Cause The data sheet indicates that the replacement part number is 080488305, but that part number is not found. Resolution The VTRA data sheet indicate that the Stuffing Box part number is 080488305, but this incorrect. The correct part number is 080-4883-005, for ordering purposes the part number 0804883005 without the hyphens (-) may have been used.

Issue G3 station will not email alarms to intended recipients. Getting “java.security.cert.CertificateException: failed certificate validation” error in the station Application Director window. The error reads: mail.MessagingException: Could not connect to SMTP host: outbound.att.net, port: 465; nested exception is: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: failed certificate validation, at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1972) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:642) at javax.mail.Service.connect(Service.java:317) at javax.mail.Service.connect(Service.java:176) at javax.mail.Service.connect(Service.java:125) at javax.baja.email.BOutgoingAccount.pollQueue(BOutgoingAccount.java:769) at javax.baja.email.BOutgoingAccount.poll(BOutgoingAccount.java:715) at javax.baja.email.BEmailAccount.doPoll(BEmailAccount.java:567) at javax.baja.email.BEmailAccount.access$0(BEmailAccount.java:36) at javax.baja.email.BEmailAccount$Poller.run(BEmailAccount.java:617) Caused by: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: failed certificate validation, at sun.security.ssl.Alerts.getSSLException(Alerts.java:192) at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1884) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:276) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:270) at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1341) at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:153) at sun.security.ssl.Handshaker.processLoop(Handshaker.java:868) at sun.security.ssl.Handshaker.process_record(Handshaker.java:804) at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1016) at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1312) at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1339) at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1323) at com.tridium.crypto.core.io.CryptoCoreClientSocketFactory$NSSLSocket.startHandshake(CryptoCoreClientSocketFactory.java:334) at com.sun.mail.util.SocketFetcher.configureSSLSocket(SocketFetcher.java:548) at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:352) at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:207) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1938)   Environment Niagara G3 3.8.37, ENS, ENC Cause The security certificate for the SMTP server has not been accepted/approved. This error was seen when attempting to connect to the outbound.att.net SMTP server. It may apply to other SMTP server as well. Resolution Check to see if there’s a certificate for the mail server and if it has been approved. - Open the station’s Platform and select ‘Certificate Management’. - Select the Allowed Hosts tab. - Look for host named ‘outbound.att.net’ (it’s probably has not been approved) - Right-click on it and select ‘Approve’ - Select ‘Yes’ for the messages ‘Are you sure you want to approve the selected exemption(s)?’ To send or clear queued emails: - Double-click on the station’s ‘EmailService’ - Right-click on the OutgoingAccount and select ‘Actions’ and then ‘Send’ or ‘Clear Alarms’ If it was a certificate issue, you should now be able to send emails to the SMTP server.  

Issue Tips to speed up saved searches in StruxureWare Building Operation Product Line EcoStruxure Building Operation Environment StruxureWare Workstation Cause Searches take a large set of objects and check them against text matching and then against conditions. The more you can eliminate before checking text or conditions the better. Resolution Whenever possible use the following methods to speed up searches Use the 'In folder' field to avoid searching too large a section of the system Do not include properties or sub-servers when they are not needed Specify the smallest subset of type you are able to. For example, if you only want Extended Trend Logs, do not use the Base Trend Log object.

Issue When installing SE7000/SE8000 Room Controllers to connect them to a BACnet MS/TP network, multiple issues can arise: Leaving the Room Controller's COM address at 254 (default value out of the box) will make the room controller undiscoverable by the front end. Choosing a Com address value between 128 to 253 will cause the front end system to convert the com address to 127, causing duplicates when working with multiple Room Controllers. Room controllers with COM address set to 0 will prevent the front end from discovering any devices Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Other Environment SE8xxx Room controller SE8000 Series SER8300, SE8300, SE8350, SE8600 Viconics branding VT8000 Series SE7000 Series Controllers, VT7000 Series Controllers, 7600, 7300, 7200 Cause Master devices, those who participate in the token-passing protocol, must be addressed from 1 to 127. Addresses from 128 to 253 are reserved for slaves who do not participate in the token passing; however, they can occupy lower addresses as well. Resolution COM address must be changed to a value in the range of 1-127.

Issue Unable to control an I/NET DO object from a TGML graphic in HTML5, works in Workstation and Java based webstation Environment WebStation Cause The data type may not be correct.  The value should be written to PvControl as either a 0 or a 1.  If this is set as a string data type, Workstation can correct for this error, but HTML5 is less forgiving. Resolution locate the line of javascript where you write the value to the bind. this is typically a setValue(bind, value) function. bind = the full bind name of the pvControl binding. value = the value that is intended to be written to the pvControl bind. One line before the setValue command, enter the line " parseFloat(value)"  - This will convert that value to float. If the value is a 0 or a 1, the setValue command will now correctly set the I/NET value.

Issue Having difficulties determining which firmware/hardware version supports which feature. Some of main questions are: Is an SE8000 compatible with an MPM's firmware Can zigbee NYCE sensors be paired with MPMs Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager SE8xxx Room controller SE8000 Series SER8300, SE8300, SE8350, SE8600 Ex. Viconics branding VT8000 Series Cause Firmware versions are frequently updated to introduce new features Resolution   Room Controller Firmware Zigbee-Module Application MPM's Firmware Comments Lua4RC 1.0.7 N/A 2.13.4 and up A script must be uploaded via BACnet or USB cable in order to view the "LUA" Menu. ZigBee NYCE Sensors 1.0.6/1.0.7 051 - 0131R05 and up 2.13.4 and up   SE8650   1.2.0 051 - 0131R06 and up 2.17 and up   SE8600   1.0.7 051 - 0131R05 and up 2.13.4 and up   SE8300/ SER8300 1.0.7 051 - 0131R02 and up 2.12.4 and up No label on ZigBee Module 1.0.6 051 - 0131R02 and up 2.7.2 and up No label on ZigBee Module

Issue One graphic is not the same on the InVue client computer as it is on the InVue server.  InVue Viewer has been re-started on the client computer which initiates an automatic file transfer from the server.  But the graphic is still different.  How can the graphic be updated on the client? Environment InVue Cause The graphic is not considered a 'modified' graphic so it doesn't automatically transfer to the client computer. Resolution Open InVue Developer and modify the graphic slightly and then save it.  Use 'Notify Clients' under the 'Special' dropdown to propagate the modified graphic to the client computer.

Issue SmartStruxure Lite Demo Case SSSB-SK1 and SSSB-SK2 Environment SmartStruxure Lite Demo Case Cause The part numbers SSSB-SK1 and SSSB-SK2 are no longer available for sale.  Resolution There are currently no demo cases available for sale for the SmartStruxure Lite product range. You can purchase the products and build a demo case/kit. Contact you local Schneider Electric sales offices for assistance. 

Issue Reading a card on a new door and getting an Invalid Attempt in the Events Window. Environment Continuum version 1.94 and above using the Aperio Assa Abloy integration. Cause Controller running an older version of firmware as well as the version of X Driver. Resolution To resolve the issue, the following steps need to be followed: Verify that the card being used is in the database and that it does have access to the necessary door. In Continuum Explorer Window, right click the controller, select open, verify that the firmware version for the NCII if older than 2.100035 and the ACX 57XX 1.101038, then upgrade to this version. The driver is now fully supported in the ACX5740/20 firmware version 1.100042 and NCII version 2.100041 available on the Exchange site. Right Click on Comm port 1 for the ACX 57XX and Comm 2 for the NCII and verify that the latest version of X Builder is running, which is Aperio2ndGen_100022. If you don't have this then please send an e-mail to the COE support group. Once all firmware have been upgraded and re-sent to the controller, retry the card again at the door. A Valid Entry should be given once the door has been opened.

Issue Replacing a card for an individual and it does not allow the user to get access to the Elevators. Environment All versions of Continuum. Cause The Elevator string has to be activated for the new card and disabled for the old one. Resolution To resolve this issue the following steps need to be followed: Open up the Personnel Manager for that user and change the card number to 0 then apply to save. Now open up the Elevator Template and give no access and save. Open up Personnel Manager again, put in the new card number and save. Open up Elevator Template again and give access, then save.

Issue Can WorkPlace Tech operate on a pc with a local Windows account not assigned administrative privileges? Environment WorkPlace Tech 5.8 Cause A customer wants to assign non-administrative Windows accounts to the maintenance staff. Resolution A local Windows account with Power User rights has worked with the basic commands in WorkPlace Tech (i.e. upload, download, save, edit, and compile).  Extensive testing has not been done.  Schneider-Electric continues to recommend local Windows accounts with administrative privileges.

Issue Getting a Bad Card Parity error in the Live Event Viewer when using a valid finger. Environment All versions of Continuum. Cause The bit parity settings on the device was was inverted and needed to be changed. (SecureAdmin Software) Resolution To resolve this issue, the following steps needs to be followed: In Device Settings select the reader causing the errors. In the Weigand settings tab press the Custom Weigand Settings button. Then press the edit button on the custom format (Weigand 26 in this case). The Weigand Format window opens. For Weigand26 the parity mask is supposed to be Even for the first half and Odd for the second half. Somehow that was inverted. Change the Bit Position 0 mask to Even, apply and make sure the parity mask field updates. Change the Bit position 25 mask to Odd, again making sure the Parity Mask field updates. Apply the changes.

Issue Pairing SED-WIN and SED-Dor (wireless window/door contacts) with a SE8000, SE7000, and a MPM. Environment MPM SE7000 series SE8000 series Cause Quick reference / clarification Resolution The SE8000 can be paired to the wireless contacts with or without being networked to a MPM. The SE7000 must be networked to a MPM prior to being paired to wireless contacts. Always ensure the latest firmware is installed in the MPM.

Issue Is it possible to use the TAC Xenta 110-D device with room unit STR150? Environment STR150 TAC Xenta 110-D Cause It is not possible to use STR150 together with the TAC Xenta 110-D device. Resolution TAC Xenta 110-D does not support STR150.

Issue Customer has an issue where he is getting an Invalid Attempt on a card read when he tries to read a Valid card at a door. Environment All versions of Continuum. Cause The area is corrupted for that door, once it is changed to another Area it gets distributed and the card works fine. Resolution To resolve this issue, the following steps need to be done: Assign the Reader to a different Area Delete the corrupted Area Recreate the new Area Resend to the Controller

Issue Is it supported to do an export from for example StruxureWare Building Operation version1.4 and import into version 1.6? Environment StruxureWare Building Operation Cause It is always allowed to export from an earlier version and import to a later version but not the opposite way. With one exception in StruxureWare Building Operation version 1.7 exports from version 1.0, 1.1 and 1.2 will not be supported. The workaround if having a export file this old is to import it in version 1.6 and then export from there to 1.7. Resolution It is allowed to export from an earlier version and import to a later version but not the opposite way