Issue IOU modules connected to an NC2 and powered by Continuum PS are randomly dropping off-line and returning on-line. Environment NC2, AC-1, DO4 Cause IOU modules randomly dropping off-line and on-line Resolution In this case the maximum power output of the Continuum PS was exceeded once the card readers powered by the AC-1's were taken into consideration. The problem is exacerbated when cards are presented as the reader power spikes at this time. The 28 AC1-Plus's were grouped together in several panels. The voltage at the end of the line was measured to be under 21VDC. When a second PS was inserted to power the last 18 AC1Plus's, the voltages at the ends of both runs came up to above 22.5VDC and the offline issues stopped. Note: There are other conditions that could cause this behavior like grounding, comm bus that does not meet specs, poor terminations, induced voltages, etc)

Issue Alarm Viewer at one WS displays only the name of the object in alarm instead of the full path. Environment CyberStation Windows Cause Windows issue Resolution Windows service pack was found to be incorrectly installed or corrupt, re-installing the Windows OS service pack solved the problem.

Issue Pinpoints crashes when selecting object properties of an Active Animation. Environment Continuum Pinpoint v1.93 Cause Image files used in the Active Animation do not exist or mapped through to the wrong path. Resolution Check that the Image Files used in your Active Animation are actually located at the path indicated. If the image files have been moved from the initial location used when creating the graphics then this could be the cause of the error. Copy the files back to the original location, now you should be able to edit the Active Animations and change the Image Files paths to the correct graphic location. This problem was found in Continuum v1.93 Pinpoint after an upgrade from an undetermined version and the cause able to be identified after importing those graphics into a v1.94 system. Presumably v1.94 does not have the same problem when attempting to view the Active Animation Image Files.

Issue Must add XDriver to a CX9200 where all other ports are being used.  Environment xdriver Comm Port CX9200 CX9300 Cause As soon as the port mode switches from xdriver to some other mode the xdriver file is detached and must be reattached to the comm port for the xdriver to work. Resolution The default mode of a comm port that is being used with an xdriver must be hard set to xdriver.

Issue When logging in Web Client, are the User Name and Password encrypted when sent to the server? Environment Web Client CyberStation Cause Documentation Resolution Both the User Name and the Password are encrypted by default when sent on the wire, this is true even when the system has not been configured to use Secure Sockets Layer (SSL). To have ALL communications encrypted configure SSL per the instructions in chapter 3 of the Web Client Installation and Configuration document. (Establishing SSL Support for Confidential Information)

Issue Can an alarm be created to notify an operator when the HOA switch on a controller is no longer in the Auto position? Is it possible to show on a graphic when a controller output is not in the Auto position? Environment Output Override Alarm Cause Controller HOA switch security. Resolution Each output has an Override attribute which is set to True when controllers corresponding HOA switch is not in the Auto position. The Override attribute can be used for alarming and for a visual indication on a Pinpoint graphic.

Issue Following a workstation crash and subsequent replacement of the workstation PC, cannot bring the existing CX9200 online with the new Continuum Installation. Environment Cyberstation 1.6 CX9200 Windows XP SP3 Cause Continuum 1.62 does not support Windows XP with Service Pack 3. Resolution Install Continuum 1.62 on a Windows XP SP2 platform.

Issue Can an Infinity Controller with a Modbus xdriver operate as a slave node to a third party Modbus device that is set up as the master node? Environment Modbus RTU Modbus TCP/IP xdriver Cause Third party modbus Master has to poll data from a CX or BCX controller that is set up as a slave node. Resolution The Modbus TCP/IP xdriver can be configured to operate as a slave node. The Modbus RTU xdriver must be the Master node whatever MODbus network it is attached to.

Issue The bacnet loop no longer works correctly after upgrading to 4.500064 firmware Environment BCX B3 Continuum Cause The action property of the loop object was reversed in prior versions. This has now been corrected in firmware version 4.500064. Direct is now Reverse and Reverse is now Direct.   Resolution If the loop was being used in prior versions you will need to correct your configuration to use this version. An accumulating error will now get cleared when the loop object is put "out of service"

Issue Getting error FiringOrder error when sending data to a controller "Unable to reload object Network\Controller\FiringOrder.           You do not have sufficient access to do the requested operation" Environment Continuum Cause Firing Order is a Group Object, so if Group Objects are not open to the user then they can not be sent to a controller. Resolution Firing Order is a Group Object thus when reloading a controller (send to controller) the user requires security rights for Groups.

Issue How can a deleted Pinpoint graphic be restored that was mistakenly deleted. Environment Pinpoint Graphic Cause A Pinpoint graphic was mistakenly deleted. Resolution In order to restore a deleted graphic and hope to have it restored with all the points from the database attached, in addition to the PIN file and background being in the correct drive and folder, you will need either a text export (.dmp) of the graphic file (which you would import) or you would need to restore the database from before the deletion. The PIN file has all the control objects but no link to the points that were attached on a certain graphic file. The database has the links to the points in the ObjectList of the Panel table. This is how you could have just one VAV.pin file and use it for hundreds of VAV boxes in a building. If you cannot restore a backup of the database and you do not have a text export of the graphic you will need to use the PIN file and background (if applicable) and manually attach the points to the control objects in the graphic.  To do this create a New >> Graphics in the location of your choice in ContinuumExplorer. Then using the menus go to File >> Import Panel File... and navigate to the PIN file and import it. This will bring in all the control objects in the locations they were before the deletion. Then add the background to the graphic by going to File >> Configuration and the Canvas tab. You then have to attach the points to the controls.

Issue On the webClient interface, it is not easy to find a way to create personnel. Environment Continuum webClient Cause No manuals describe how to create personnel via webClient user PC Resolution Log onto webClient Click "Search" on the top of the interface. From the left side of the interface click "All Objects" From the drop down list, select "Personnel" On the top of the new window, click "New Personnel", A personnel editor appears Following the same steps required for creating personnel objects in CyberStation, completing the necessary items. Click "Save " at the bottom of the editor Note: webClient does not support adding or editing photos for personnel objects. Go to CyberStation to do this.

Issue While rebuilding a database by bringing controllers online then initiating a Send to Database we find that the B4920 controllers do not offer a send to database option. Environment B4920 Send to Database Cause Send to database option was never added to the B4920. Resolution The controller will have to be rebuilt manually.

Issue Controller resets sporadically, when it comes back online there is no database found in the controller (all points have been deleted) and it needs to be reloaded. After reloading, the Controller responds very slowly and time SystemVariables such as Date, Minute, Hour, are not updating. Environment Netcontroller II (CX9680) Cause The problem ended up being traced down to some XDriver points that were configured with an annex point that was also configured as an XDriver point. They were fighting each other. Resolution Removed the XDriver point configured as an annex point in another XDriver point and the Controller started to respond normally.

Issue Receive "This Login does not match Windows login" error when trying to login to a client session of WebClient. Environment WebClient User Permissions Cause User account had not been granted Local Admin rights. Resolution Grant Local Admin rights to the account user.

Issue Server does not exist or access denied error when using Continuum DB Initialization. All settings appear to have correct values but the DB initialization fails with the error mentioned above. Environment CyberStation SQL Server Cause Multiple instances of SQL server installed in the server machine. Resolution When multiple instances of SQL are installed in the server the instance MUST be specified along with the server name. Example: In the Server Name field of Database Initialization Server window type: SERVER_MACHINE_NAME\SQL2008 not just SERVER_MACHINE_NAME

Issue Pinpoint crashes when jumping between Graphic panels. This then causes the other modules to eventually crash and Continuum needs to be exited un-graciously then restarted. Product Line Andover Continuum Environment Continuum Cyberstation Pinpoint Cause Too many active data links on the Graphics panels for the Pinpoint engine to deal with. Resolution Reduce the number of active data links to 100 or less per Graphic panel. For stability, this is the recommended maximum number of active data links that one Graphic panel can support.

Issue What is included when the PIR option is ordered? Environment SE7300 series controllers Cause The SE7300 series controllers can be ordered both with and without the PIR option Resolution If the PIR sensor functionality is ordered as included from factory, code 55 (example: SE7600A5545E) should be used. If PIR functionality is not required, code 50 (example: SE7600A5045E) should be used. PIR functionality can be retrofit at any time. For details and part numbers, please see related documentation.

Issue Can an i2920 and an i2857 be used together without a CX controller? Environment Infinet Stand Alone i2 Cause Want to install a control system without a Netcontroller. Resolution Infinet controllers that reside on the same infinet bus are able to share data when the parent Infinity controller is offline or removed from the bus. 

Issue What is the maximum value that the BITAND function able to process. Environment Continuum BCX NCII CX Plain English Function Cause BITAND function is not working as expected. Resolution The largest value that the BITAND function is able to process is 65535 or 1111111111111110.