Issue Can a Continuum LAN Security Key be upgraded to a WEBC key? Environment Continuum Security Key Cause A customer wants to add WebClient capability to their existing LAN setup and is replacing one of the LAN Cyberstations with the WebClient Server but wants to use the existing Security Key.   Resolution A Continuum Security Key cannot be upgraded from LAN to WEBC, you'll need to purchase a new WEBC key to enable WebClient on a LAN system.

Issue Modbus TCP/IP Server is not an option when programming a Modbus Gateway in an Xenta Server. Environment Xenta 913 Xenta 7xx XBuilder Cause There are only 3 Modbus Interface configurations for Modbus in an Xenta Server. Modbus RTU Client ("Master"), Modbus serial line master on a network Server ("Slave"), Modbus serial line slave on a network Modbus TCP Client ("Master"), Modbus TCP client to a server or router on a network Modbus TCP Server is not possible. Resolution Modbus TCP/IP can only be configured to be a Client (Master) in an Xenta Server. A solution if TCP Server is absolutely necessary would be to use an IP to 485 converter, such as an EGX100, and use the RTU interface.

Issue Received Elevator Control Software but no activation code for Continuum Security Key. Unable to use the software without the key. Environment Elevator Control Add-on Software Cause Instructions on how to obtain the activation key have been missed or did not arrive with order. Resolution The packing slip that comes with delivery of the Elevator Control Software CD has instructions on how to obtain the activation code. At the bottom of the packing slip you will see something similar to below. ***************************************************************************** ** Please email Continuum Key S/N to                                       ** ** COE@buildings.schneider-electric.com requesting                         ** ** Software Activation Code for CUSTOMER PO# xxxxxxxx                      ** ***************************************************************************** You will need to send an email to the Center of Excellence Support team with the serial number of the Continuum Security Key you want to activate and the Purchase Order number that the software was purchase on. You will then be sent a serialized code that is used with the "KeyCode_KeyWriter.exe" to activate the key. Detailed steps are described in the Elevator Control Installation and Operation Guide that comes on the CD.

Issue Online Help states that a String can be 255 characters in size but an error is seen when trying to set the size to this number. Changing the String Size of a String object results in an error "Cannot set the StringSize. Attribute value is invalid". Environment Continuum Controllers Cause The size of String objects depends on the controller that the object is being created in. bCX1 and Netcontrollers support String objects with a size of 132 characters, i2 and b3 controllers only support String objects with a maximum size of 32 characters. Resolution The documented value of 255 as the maximum String Size, as stated in the online Continuum Help, is not correct. Network controllers can support String objects with a maximum size of 132 characters whereas subnet controllers can support a maximum of 32 characters.

Issue Unable to find an object in the Database error when Alarm Page is selected in the object editor. Environment Alarm Functions Alarms Cause Alarm Function keys still present in the registry after Alarm Functions have been removed from Continuum. Resolution In order for Alarm Functions to work, special registry keys are created under the Andover Controls HKEY_LOCAL_MACHINE\Software\Andover Controls\Continuum\Settings folder. To resolve this issue on systems where alarm functions are no longer used... Make a backup of HKEY_LOCAL_MACHINE\Software\Andover Controls\Continuum\Settings Delete the unused registry keys per Continuum online help article User-Defined Alarm Functions.

Issue When an alarm comes into Active Alarm View the wav file keeps playing after the alarm has been silenced. Environment Alarm Enrollment Event Notification Wave File Cause The wave file location has been moved. Alarm Enrollment or Event Notification wave file association has been lost. Resolution Re-point the Alarm Enrollment or Event Notification to the wave file and retest.

Issue Unable to create a new i2/b3 Device object. Getting an error "Cannot set the handle. Duplicate Infinet Id and comm port" when trying to create a new Device object. Environment Continuum i2xxx and b3xxx controllers. Cause The error is seen when trying to create a Device object with an Id that already exists on the network or in the Database. Resolution 1. Create the Device object with a different / unused node Id. 2. Check the Database to see if there any ghost entries for this Device object that may not have been deleted properly. Running the Continuum Analyzer tests may show, and clean, these ghost entries. 

Issue Trying to change the Priority level that the Schedule uses from the default 16 to a higher priority. Environment Continuum BACnet Schedule object Cause The Schedule object has not been discovered on the BACnet side. The BACnet attributes can't be viewed or modified. Resolution Find the Schedule on the BACnet side. Right-click Root and select Find New BACnet Devices. Right-click the Device in the BACnet Devices folder and select Send To > Database. Open the Schedule and change Priority from the default 16 to the required priority level.

Issue How to create i2xxx and b3xxx controllers from a CSV dump file. Environment Continuum i2xxx Controllers b3xxx Controllers Cause In this scenario they wanted to create the beginning of a site database from CSV dump files before deploying on site.  Resolution It seems that when creating an i2 or b3 object, the path is also required when defining the comm port. Make sure to add the path to the Port field and this should allow the controller object to be created. See the original CSV I exported below, how it was modified, and then imported back in successfully. Original Export to CSV InfinityInfinetCtlr Name,InfinetId,Port,DeviceId,SerialNum,Alias,CntrlType i2_850,32,Comm1,Network1\ACX11_10th,11111,i2_850,i2920 Modified Import CSV InfinityInfinetCtlr Name,InfinetId,Port,DeviceId,SerialNum,Alias,CntrlType i2_920,32,Network1\ACX11_10th\Comm1,Network1\ACX11_10th,11111,i2_920,i2920 Now, this import does complain about the CntrlType in the distribution Properties window but does create the controller and sets the type correctly. If you don't want any errors you can remove the CntrType attribute and the controller object will still be created but will default to a 240 controller. See below. Import CSV without CntrlType InfinityInfinetCtlr Name,InfinetId,Port,DeviceId,SerialNum,Alias i2_920,32,Network1\ACX11_10th\Comm1,Network1\ACX11_10th,11111,i2_920   This can then be changed to whatever controller you require through the controller Device object dialog.  

Issue Some sites may want to have continuous recording at 1 fps (frame per second), motion at 10 fps and alarm conditions (live) at 30 fpx Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause An attempt is made to find a place in Continuum where the frame rate can be edited, but the location of the feature cannot be found. Resolution There is no place in Continuum to adjust the frame rate per second for different features for Digital Sentry or Endura. The only adjustment that can be made in Continuum is that on record video playback, the fast forward button can clicked several times in order to move faster. To go back to normal speed click the play button again. All other frame rate adjustments have to be made in DS admin for Digital Sentry or in Endura.

Issue S-Flex VFD with BACnet card will not come online with bCX Environment S-Flex, bCX, MSTP Cause BACnet communication card that comes with S-Flex VFD is not set up by default to communicate via BACnet  Resolution S-Flex VFD has Altivar 21 BACnet Card VW3A21315. The default communication protocol setting for this card is Modbus RTU/Lonworks. Change setting of the communication protocol parameter F829 to a value of 4 (BACnet). Note: Must power cycle the drive for any settings to take effect. Set F800 (comm speed) to value of 1 - this is the default ,19200 and make sure the MSTP is set the same. Set F891 to a value of 2 (bit rate of 19200 bit/s)  Also set F893, F894, F895, F896 - other BACnet settings. See Altivar 21 BACnet Card manual for more information.

Issue CyberStation changed from 1.8x XP machine to 1.94 Windows 7 machine After change OMS controllers do not show online yet BACnet controllers do Environment CyberStation Windows 7 CX99xx bCX9640 Cause Windows firewall blocking communication Resolution Turn OFF windows fire wall.

Issue Continuum crashes with ACCDataServices errors when alarms are dispatched for email delivery. Environment Windows 7 64-bit Outlook 2010 64-bit Cause Problem with Outlook 64-bit installation. Resolution Uninstall Outlook Reinstall Outlook Once Outlook is reinstalled the ACCDataServices crash stops occurring.

Issue Live Eventview not showing name after upgrade. Environment CyberStation Cause Unsure. Resolution The problem went away when the database was updated with enhanced alarm delivery turned on.  

Issue Customer with 1.81 system needs encryption.   Environment CyberStation, ACX57xx Cause Can ACX57xx network security be turned on in a version compatible with CyberStation v1.81. Resolution CyberStation v1.80 added the encryption feature. This is from the CyberStation v1.80 release notes: -------------- 192-bit IPSec/IKE Encryption Support. Encryption and authentication can be enabled for communication between Continuum workstations and controllers. The CyberStation uses IPSec (Internet Security Protocol) and IKE (Internet Exchange Protocol) for encryption. This feature is for use with Netcontroller II (CX968X) and ACX II (ACX57XX) --------------- When running CyberStation v1.80 or 1.81 the ACX2 must be at a v1.0x. When running CyberStation v1.82 or higher you must be at ACX2 v1.1x.  

Issue Need a way to automatically acknowledge alarms. Environment CyberStation Cause All alarms need to be logged in the Continuum database but there are certain alarms routed to another system for processing. It is preferred that these are automatically acknowledged in Continuum so as not to tie up the Continuum logged on user. Resolution Continuum can do this using the Plain English AckAlarm function. Scripts within a Pinpoint graphic can also be set up to do this. Refer to the Continuum online help system and search for 'Alarm' in the index. Select 'Alarm functions, Plain English' and review the four subtopics: AckAlarm, Overview, Pop Alarm and User-defined alarm functions.

Issue What is the difference between the TTS-SD-LCD and the TTS-SD-LCD-4 smart sensors? Environment Field device sensors Cause Documentation Resolution The difference is in the number of buttons, the TTS-SD-LCD has six buttons while the TTS-SD-LCD-4 has only four.

Issue UI-8-10 module is reporting no change of state on inputs when shorted. Environment UI-8-10 Cause Setting the voltage range switch to 10V when the Reference Resistor is in the on position is an invalid configuration. Resolution Change the voltage range settings to 5v on the input.

Issue Continuum controller with the lowest ACC Net Id is the time master of the network and has correct time but it is not updating the other controllers as expected. Environment CyberStation All CX and bCX master controllers. Cause Time master controller does not know about one or more controllers on its Network. Resolution Perform a global teach to ensure the time master knows about ALL the controllers on the network, then do a backup to flash (if applicable ) to make sure if the controller re-starts it still has accurate information about its peers on the network.

Issue How different are these controllers and can they be swapped out in the field? Environment CX9400 CX9410 Cause There are differences between the 2 controllers and there are considerations when swapping them out Resolution The CX9400 has 4 MG of memory The CX9410 has 8 MG of memory.  The co-processors of the controllers are also different, so it was never possible to just add memory in the field, they had to be shipped to repair to add the memory and change the co-processor. The units can be swapped out, but considerations are related to memory. If the functions that are being used are more memory intensive then swapping from the 9400 to the 9410 could cause latency issues or other performance problems.