Issue HID iClass SmartCards can be ordered with 2K, 16K and 32K memory. Which memory amount is required when using BioScrypt iClass readers with the Continuum - BioScrypt integration software?   Environment CyberStation, BioScript IClass Smart Cards. Cause A project requires HID iClass SmartCards, BioScrypt iClass readers and the Continuum - BioScrypt integration software. HID 2K iClass SmartCards do not have enough on-board memory to store fingerprint templates.   Resolution If you are configuring the BioScrypt iClass readers for the standard 1:1 TEM fingerprint format, you need 16K memory HID iClass SmartCards. If you are configuring the BioScrypt iClass readers for high resolution 1:1 BUR fingerprint format, you need 32K memory HID iClass SmartCards.  

Issue When integrate with Pelco Endura system, after configure video serer in continuum correctly, there is only one camera can be found, the other cameras not come in. Environment Continuum 1.92~1.94 Endura 2.0 Cause The cameras in Endura not be assigned a sequence number. Resolution Ask Endura engineer to set a unique number to each camera Click "learn Camera" in Continuum video server editor After the above steps done, all the cameras will come in Continuum if the connection in Endura side is correct.

Issue When Continuum integrates with a Pelco Endura system, although the connection is correct, no camera comes in to Continuum. Environment Continuum 1.92~1.94 Endura 2.0   Cause The camera default name assigned by Endura is too long in length. HP software installed on the machine (such as HP protect tools) Resolution Ask the Endura engineer to modify the camera's name and assign a unique number for each one Uninstall the HP software from the machine Click "Learn Camera" in Continuum Video Server editor. If the problem still exists, rebuild the machine and do a fresh installation. Then try again

Issue How to read, and set, a Personnel objects current area. Environment Continuum Cause Want to change the Area a Personnel is currently located in. Resolution You can read the current Area of a Personnel object and use this in a Workstation Program (not a Controller InfinityProgram). The Value attribute of the Personnel object is the Area that Personnel is currently in. In the sample below, Steele_Adam is the name of the Personnel object and AdamsOffice is the name of an Area object. The below will wait on the current line until Steele_Adam returns to his office. Line WAIT1 If Root\CardHolders\Steele_Adam = Root\Areas\AdamsOffice then Goto MONITORING To change the Area of a Personnel object based on their current Area, you need to set the value of the Personnel object to the Area you now want them to be in. The relevant line is the one below where the Area is set. Set Root\CardHolders\Steele_Adam value to Root\Areas\CommonArea

Issue When a Bacnet alarm from BACnet controller (BCX and b3 controller) is acknowledged,  alarm recipient Continuum WS sends out Change-Of-Bitstring packet to the 3rd party BACnet Operator Workstation (BOWS) when the 3rd party BOWS is registered as one of the recipients in the EventNotification of the alarm. Environment Continuum WS. BCX. B4920. B3 controllers.. Cause This packet shows some proprietary behavior of Cyberstation we refer to as the "workstation to workstation ack", that happens in addition to the normal workstation to controller acknowledgement. Cyberstation uses the information in the Recipient List of the NotificationClass object of the original alarm to determine which other devices receive the original alarm, and therefore, should receive the proprietary alarm ack. Resolution As a workaround is as below: From the existing EventNotification, remove all the 3rd party devices from its recipient list. Create a new EventEnrollment & EventNofitication for the same alarming point, and add only the 3rd party devices to its recipient list.

Issue Upgraded to 1.94 SU on new Workstation PC.  Alarm events are no longer displayed in Active Alarm Viewer.  Environment Continuum Cyberstation Continuum Network Cause Continuum Network and an InfinityController shared the same name. Resolution Changed the name of the Continuum Network to a unique object name.

Issue Valid access events not showing up in Event Viewer, List Views or Door AccessEvents tab. No issues with other events such as Invalid Attempts, Momentary Unlock etc Environment CyberStation CX9900 CX9702 CX9680 ACX5720 ACX5740 Cause Department point associated with door has been deleted. As of CyberStation 1.94 the point must be removed from the department point field of all doors before it can be safely deleted.      2.   A department point has been configured at a door using a point that resides in a controller that is in a different Continuum network. Resolution 1. Assign a department point to the door, note that it does not have to be the original point that was deleted, any point will do. 2. Remove the department point from the door.

Issue One of many methods that can automatically backup SQL Express 2005 databases Product Line Andover Continuum Environment SQL Express Continuum Cyberstation Standalone Cause Some customers are looking for a way to automatically have a database backed up on a schedule. Since the free limited version of SQL express that comes built into Continuum for smaller site setups does not come with a front end, backups of the database must be performed via windows command line utility. There are commands available to run at the windows command line but this article will help with performing this operation automatically and on a schedule of your choice whether is be daily, weekly, monthly. This is accomplished by creating a  batch file and using the windows task scheduler. Help on using the task scheduler and also creation of batch files can be found on a simple Google search. In the resolution section below we give one example of how to set this up. Resolution Open up notepad and paste in the sample query below. Please note that you may need to change the query a bit to adjust to your sites needs. Here is the query. Please note the bold and underlined text. You will need to put your machine name and also your SA password in the bold and underlined sections. Also notice where the words backup database continuumdb is in the query. Your database might be named something else, but you can find that out by viewing the database tab of the Continuum database initializations workstation editor. Lastly notice that the location of the backup and the name. In this example there is a directory named DBbackup that you'll need to create for this example or create your own directory and change the path in the query. The name of the backup file is called MyBackup.bak. You will need to change this name to something that is meaningful to your site. The switches below are -S for the servername and in the case of type of command line query -S is your machine since it is the server locally. The switch -U is username and we are using the System Admin account for SQL that was created when the instance was created. The switch -P is password and in this example we are using the sa account so please put in the sa password that you created when first installing SQL express 2005. The switch -Q means command line query and notice that everything in double quotes will be the query. Also notice the single quotes for the path that the database backup will be created at.   sqlcmd -Sputyourmachinename\sqlexpress -Usa -PputyourSApassword  -Q "backup database continuumdb to disk='C:\DBbackup\MyBackup.bak' with init"   Once the query and been corrected and pasted into notepad, save the file as something meaningful like DBbackup.bat notice that the notepad file is not saved as text but as a *.bat file which is a batch file that can be double clicked on to execute. It is advised to test this batch file now to make sure it works. Go to your backup directory and check to make sure you have a backup file. Now the only thing left to do is create a windows scheduled task.  In order to accomplish this you will need to Select Start/All Programs/Accessories/system tools Click on Task Scheduler (this path may vary depending on which windows OS you are running). Under the Actions menu item select Create basic task. Follow the prompts giving your newly created task a name, date to run, time to run Select program and browse to the location you have saved your DBbackup.bat file to. Once created it will run on the time and dates you have selected. You can also select your task in the Task scheduler and right click to run now for a test. IMPORTANT NOTE: Please keep in mind that automatically backing up the database using this method will continue to replace the old backup and create a new backup. it is highly suggested to always verify the backups and maintain enough disk space to complete these tasks.

Issue Issues communicating with a Continuum controller after controller hardware replaced. The replacement controller has been assigned identical IP address and ACCNet ID as the controller it replaced. Environment CyberStation CX controller Cause Cached ARP table at gateway device (Router, Switch) contains old MAC address for the controller. Each controller has a unique MAC id that can not be changed. Network gateway devices use special tables to map IP addresses to physical MAC addresses and use the ARP (Address Resolution Protocol) to keep such tables up to date. When a device is replaced, the cache ARP table in a router may for a while contain the physical (MAC) address of the old controller associated with the IP address, this will cause communication problems until the table is updated via ARP (Routers periodically update their ARP tables) or is manually flushed to force an update. Resolution Wait for the gateway's ARP table to update or manually flush the table.

Issue Displaying live or recorded video associated with a door. Environment Video Integration Cyberstation Cause Advice on linking video to access control. Resolution Create your Video Server for your Pelco DVR and find all the cameras. If you have created an Active Event view and added the doors you wish to monitor in that view, you should start to see the events appear as required.   Now to link this to Video Layouts, create a Video Layout by right clicking on the root and select New Video Layout. Select the layout view required, probably a single camera view would be best for 1 door. Right click on the black camera screen, select the Video Server you have previously created with the camera you require for that door. Select the live button and this should show up the image from that camera. Now Edit the Door object, go to the Alarms tab. Click on the ... button next to the Video: field. Select the new Video Layout you have created for that door. Open the Active Event viewer; swipe some cards to get some events in the window. Select one of the events from the door you have setup and then click on the Video icon above, the Video layout for that door will show. You can link each door to a different Video Layout to show the correct camera view. Note: The Active Event View is a view of live information as it happens, once the window is closed the view will be lost. Historical/ logged access data can be viewed from the Event logs and video via the Pelco video system.

Issue Site has many Infinity schedule objects that must be individually edited every year to enter the company's holiday schedule. Environment CyberStation Cause System design Resolution Unfortunately there is no way to share a master holiday schedule, each Infinity schedule object must be configured with the holidays.

Issue Second Continuum SU workstation that had been online now cannot connect to the Continuum database.  Environment Firewall Cyberstation ODBC Cause Firewall was turned enabled on the ContinuumDB workstation. Resolution Turn off firewall on Continuum Server workstation.

Issue Plain English reports programs generate "Object cannot be located in database" when referencing objects in controllers that other workstation can reference. Version number in Controller editor Details page shows 0. The Supported Services field on the Controller editor Details page is empty. Environment Device Node ID Cause In this case the a problem occurred during creation of the workstation.  This may have been due to the fact that a device node ID of 7001 was used in the Workstation configuration.  Resolution From another workstation in offline mode, delete the problem workstation from the Continuum Explorer network view.  Create a new workstation using Continuum DB Initializations Workstation initialization.  Make the Device Node ID equal to the ACCID. If there are any BACnet systems that read or write points to this workstation, the points will have to be remapped once the new node has been created.

Issue Can't find my controller firmware version on the Exchange Online. Controller firmware version has a very high number (1.2009921 instead of 1.2000021) Environment All CX controllers All b3 devices All i2 Infinet controllers Cause Beta version R&D produces special beta versions of the firmware to address specific issues found in the field, these beta versions are identified by the insertion of a high digit in the drop part of the version number (typically a 5, 7 or 9). Typical beta version of NC2 might look like 2.009044 or 2.107033 Resolution Beta versions are sent out on a per case basis and are not posted to the Extranet. Any fix or fixes addressed in a beta version is then included in the next release of the firmware following rigorous regression testing by the SQA department.

Issue Site has many IP level BACnet devices from different vendors and want to separate them into different folders. Environment CyberStation Cause Documentation Resolution Unfortunately there is no way to segregate the IP level BACnet devices in CyberStation. The 'BACnet Devices' container is managed by the system and the user is not allowed to create or move  folders under it.

Issue Alarm generated before the specified alarm delay time. Product Line Andover Continuum Environment CyberStation All master CXs All field devices. Cause If at the end of the alarm delay time the point is still in alarm, Continuum will generate the alarm notification regardless of how many times the point has been in the "return to normal" (RTN) state during the delay period. Resolution Example: Alarm configured with a 60 second delay, point goes in to alarm and the delay timer starts. 45 seconds later the point goes to RTN and then 5 seconds later goes back into alarm. 10 seconds later when the alarm delay ends, the firmware checks the alarm status of the point and finds that it is in alarm. It then sends out an alarm notification to the CyberStation. On the contrary, if the point is not in alarm at the end of the delay period, then a new 60 second delay will be started next time the point goes in to alarm.

Issue What XML tags can be used with the Email and Paging format files to customize the Alarm Email messages? Environment Continuum Cause Not sure what attributes of the alarm can be used and displayed in the Alarm Email message being sent out. Resolution This can also be found in the Online Help file under the help Index topic "Preferences for Device Attributes". This shows the preference options to select the email format files and the XML tags that can be used in those files. The list of tags is below. XML Tag Description <\date> The date of the alarm. For example: Friday, October 9, 2009. <\time> The time of the alarm. For example: 4:37:59 pm. <\name> The name of the object that generated the alarm. <\value> The current value of the alarm. For example: 190.00 <\state> The state of the alarm. Values can be : Alarm, Return to Normal, Acknowledged, or Fault. <\priority> The current priority of the alarm. <\type> The type of alarm that was triggered. <\message> The text message of the alarm. This is the message that is entered in the Text Message field on the Feedback tab of the AlarmEnrollment Editor. <\eventnotification> The name of the event notification for this alarm. <\operatortext> The operator text for this alarm (set by those who acknowledged this event). <\useractions> The user actions for this event. <\acknowledgedby> The user name of the person who acknowledged this event. <\acknowledgeddatetime> The date and time of this acknowledgement. <\silencedby> The user name of the person who silenced this event. <\silenceddatetime> The date and time of this silence event.

Issue Two Carel BACnet gateways, when connected to the MSTP one at a time then doing 'Find BACnet devices' they show up under the BACnet folder but if connected together they do not. Environment CyberStation bCX4040 Cause Continuum enhanced MSTP mode is interfering. Resolution Disable Continuum enhanced MSTP mode.

Issue A CyberStation is getting Infinity alarms but not BACnet alarms. Environment CyberStation bCX4040 b3s Cause BACnet routing information not available due to missing or incorrect BBMD configuration Resolution Configure a BBMD in the sub-net where the workstation is located.

Issue When importing custom format card records, Continuum fails to create personnel objects for records where the card number has seven or more digits. Environment CSV Import Personnel records Custom Format Cause Continuum defaults to Infinity_37 When the card format is not specified in the import file.  While custom formats can accommodate larger card numbers, Infinity 37 cards only support card numbers up to 524287. Resolution Add a attribute column for cardtype. Under the card format column for each card, add Customwiegand.