Notifications

Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

Invite a Co-worker

Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.

Send Invite Cancel

Related Forums

Intelligent Devices Forum

Previous Next

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague

Label: "ecostruxure building operation"

View in: "Building Automation Knowledge Base" | Community

1851 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue Clarity is needed on the new ES License Inheritance feature available in EBO 3.x Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central Building Operation SmartX Server (AS-P, AS-B) Cause The evolving Licensing Model of EBO has offered the option of Embedded Licenses in SmartX Servers, such as SNMP Licenses, since EBO 2.x. The concept of Inheriting Licenses from an ES into a SmartX Server is a new option which can be used from EBO 3.1 onward, although the original Embedded License option still remains, but what does this actually mean? Resolution In EBO 3.1, SNMP Licenses may be inherited from an ES into any number of child SmartX Servers (up to limits defined in relevant Architectural Guideline documentation). In EBO 3.2 SNMP and TimescaleDB. Licenses may be inherited from an ES into any number of child SmartX Servers (up to limits defined in relevant Architectural Guideline documentation). 'Inheritance' means that an ES License will be shared down to its child SmartX Servers while also being retained for use by the ES. Note: SmartX Servers must be running the minimum supported 3.x version for Inheritance to function There is no such thing as a 'Site License' that can accommodate multiple ES There is no Licenses Inheritance from an EC

Issue The Optimum Stop feature of the OPT function block in Menta / Building Operation Function Block Editor does not auto-adjust, even when the auto-adjust parameter is enabled. Product Line EcoStruxure Building Operation, TAC Vista Environment Xenta 281 Xenta 301 Xenta 401 Menta FBD Cause This behavior is by design, although it is not made clear in the Menta documentation. The auto-adjust feature only works with Optimum Start, not Optimum Stop. The optimum stop time is calculated from a fixed Outside Air Temperature vs time curve. As some compensation, both end points of the curve are manually adjustable for both time and temperature. For the optimum start, only the time parameters of the curve end points are manually adjustable. Resolution The optimum stop curve must be manually adjusted over succeeding days until an acceptable stop time is achieved.

Issue Samsung’s Knox security protection on your phone or tablet data is out of date. Product Line EcoStruxure Building Operation Environment Building Operation SmartX Advanced Display v2 Cause One of the security features contained within the Android operating system is Samsung Knox which the Advanced Display uses. Samsung Knox needs to get security updates periodically and needs to be online to the Internet to receive these updates. As a security feature if Samsung Knox is out of date it can stop the operation of some of the apps. For further information, see the Samsung’s Knox website. If Samsung Knox security needs an update when the AD-Link is launched then one or both the following messages may appear on your display. Resolution Firstly, if the Advanced Display v2 is not running SmartXKiosk v8.2 and SmartX AD-Link v8.0.apk, then the latest versions are not installed and a request can be made by raising a case with your local product support team for the latest releases. To resolve the Samsung Knox issue, carry out the following procedure: Connect the Advanced Display to a WiFi network that has Internet access. Re-start the device. Confirm the phone or tablet still has an internet connection. Launch AD-Link. (several license windows will appear on your display). The SmartX AD-Link app should now run.

Issue The 0–10 measured output voltage from the RP-C’s Ub terminals may not provide the expected voltage. Product Line EcoStruxure Building Operation Environment SmartX Controller RP-C Cause On the RP-C controller's the Ub return terminals although internally connected to each other are isolated from ground (-). Resolution Add a ground reference connection between ground and one of the return terminals of the controller. Example if the controller is stand-a-lone using terminal 3, which is an isolated terminal and can be used for the connection.

Issue How to create a proper XLSX/Excel template under Alarm Triggered Notification of EcoStruxure Building Workstation, in order to receive the Multi trend logs report in the XLSX/Excel format. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Workstation Cause Additional information is needed to create a template for presenting multi-trend log information in Excel XLSX format. Resolution Below screenshot shows where users can select the Report format and XLSX template. The multi trend log containing four Interval Trend Logs 1 to 4 with their time stamp is shown as below as an example In order to get the XLSX multi trend log report in XLSX/Excel format upon receiving a trigger, the following XLSX template needs to be used containing two rows: The first header row contains the column headers from the trend log. The second row include the <Multi Log List> command Here is final report in Excel/XLSX format:

Issue Notification Report Template creates blank data if External Log Storage is enabled Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Notification Report Template External Log Storage PostgreSLQ TimeScale Cause The default timeout for a Notification Report Template is 5s. If External Log Storage is enabled and logs are being added to the report, the timeout may need to be increased. Resolution The screenshot below shows a Notification Report Template where the default timeout of 5s caused an empty Report to be created (both an email and csv file were seen to be empty). Increasing the timeout to 20s resolves the issue.

Issue Want to add the RP-C devices to the PCT project by using Device Discovery Product Line EcoStruxure Building Operation Environment Building Operation Project Configuration Tool (PCT) Building Operation Workstation Cause All communication from the SmartX Servers is blocked when using the PCT. Resolution The Device Discovery command does not work in the PCT. This can be done after the project has been deployed.

Issue Could we have 128 characters passwords in Struxureware? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Workstation Cause In earlier versions of SBO (version 1.7), the password was limited to 100 characters. Resolution In EBO version 2.0 and 3.0, 128 character passwords are allowed. Passwords have been tested with 500 characters.

Issue AS-P that has infinet devices connected to it, crashes during the Spring time-change of daylight savings. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Andover Continuum, infinet devices Cause Infinet schedules are sent down to the controller on a weekly basis. Having changed from default to be on Sunday between the time of 2:00 AM and 2:59 AM causes issues during daylight savings time "spring forward" due to that hour time span not existing. This causes the AS-P to crash. Resolution If you have schedules being download differently from the default time interval, ensure that they are not being done on Sundays, between the time of 2:00 AM and 2:59 AM. If they are, update them forward or back an hour to avoid further issues.

Issue When upgrading a MP-V from v1.xx to a later release the Box Flow reading is zero when there is a velocity pressure. Product Line EcoStruxure Building Operation Environment SmarX IP controller MP-V Cause When a MP-V-7A or MP-V-9A is upgraded from v1.xx to v3.xx firmware. The MP-V does not control and the Box Flow reading is zero. The damper will rotate to 100% with a Velocity Pressure reading. The Balanced k-factor and the Balance flow correction are found to be at zero: Resolution During the upgrade process the flow data is not retained. Before the upgrade at v1.xx, backup the flow balance data under the Flow Balance Data object, Continue and complete the upgrade process, re-hosting the controller and downloading the objects. Finally, restore the flow data.

Issue All Custom Types in an AS-P suddenly disappeared and it is not possible to create any new Custom Types. When trying to create a Custom Type it results in an invalid Custom Type object: Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause For an unknown reason, the Configuration database has become corrupt. Resolution Workaround 1: Do an upgrade of the AS-P to the same version which should fix this issue. Workaround 2: Restore a backup taken before this issue appeared.

Issue How can specific users be restricted to logging into EcoStruxure Building Operation through Webstation and not through Workstation? Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Webstation Cause There is a requirement that specific users be restricted from logging in to EcoStruxure Building Operation through Workstation but be allowed to log in through EBO WebStation. Resolution It is not possible today to restrict users' access to Workstation or WebStation individually. There is no more information available on user permissions than what is available today in WebHelp and technical guides.

Issue A script program uses a calculation of the difference between event marker DateTime and the current time to trigger an alarm flag. The alarm flag is initially set correctly but switches off again after 2147 seconds. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Version 3.2.2 Cause The result of the calculation Current Time - FailureTime returns a correct value until the difference exceeds 2147 seconds. At that point the calculation returns a negative value and begins counting upward toward zero. Resolution The Script program was broken. Once the program was deleted and reimported the same script code consistently calculated an increased time differential. This behaviour is identical to a defect which was fixed in the EBO 3.0.4 release. In that case it was the controller rather than the program that was at fault.

Issue Integration issues between EcoStruxure Building Operation and Power Monitoring Expert/Energy Expert are often complex and may require more the one PSS Team to resolve. Investigations may begin on the BMS side but then may move quickly to the EMS team so it would be helpful at that point to gather helpful Diagnostic Data on the PME/EE system Product Line EcoStruxure Building Operation, Power Monitoring Expert, Energy Expert Environment Building Operation Enterprise Server Integration Cause Existing KB articles on EBO and PME/EE integration generally focus on troubleshooting or investigating the EBO side and little data is available in KBs for direct PME/EE investigation. Resolution EMS Support have their own structure of useful FAQs rather than KBs and in this situation there is an FAQ article which details how to extract very useful Diagnostic Date from the PME/EE Server which can be obtained before the support case is escalated to the EMS Expert Team: https://www.se.com/ww/en/faqs/FA275753/ There is also a search function where you can browse through other potentially helpful FAQ articles.

Issue When attempting to register a system, an error page is shown indicating a server error in the /ebo application Error Text: Runtime Error An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security settings). It could, however, be viewed by browsers running on the local server machine. Product Line EcoStruxure Building Operation Environment WorkStation Registration Windows Server 2012 R2 and above Cause While the error message points to an error in the back end server, it is actually due to a setting on the client PC. Enhanced security configurations in Internet Explorer on Windows Server systems, is blocking required content from being run. EcoStruxure Building Operation WorkStation uses Internet Explorer as the built-in browser and is therefore affected by this. Resolution While the enhanced security measures can be disabled altogether, the resolution with the smallest impact is to add the URL of the registration portal to trusted sites in Internet Explorer. Open Internet Explorer Open Internet Options Select the Security tab Click Trusted Sites Click Sites Enter the registration portal URL: https://registration.smartstruxure.schneider-electric.com Click Add Click Close Click OK After doing so, restart WorkStation, and attempt the registration again. For more information, refer to the WebHelp topic EcoStruxure Building Operation Registration Page is not Displayed.

Issue When using a calculation method on a trend log list or trend chart with the period "Month" the timestamp is always on the 16th of each month. See the example below: Why is the time stamp always the 16th and is it possible to change the collection date Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause When doing a calculation in a trend log list or trend chart the timestamp will always be in the middle of the chosen period. Resolution This is currently not possible to change in EBO. Alternative ways of presenting the data are to use Dashboards or Notification reports

Issue Bindings made under the Infinet interface using Import/Export system (IE) stop updating. Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Continuum i2920 Controller Cause Objects under the Infinet interface sometimes lose their Object IDs for reasons that are not yet fully understood. The issue has been seen during up revision of the AS-P from 1.9x to 3.x Resolution Under the Infinet interface, right-click on the Application folder of the AS-P or Infinet device and select "Resolve object ids" The system automatically re-assigns the missing ids Download applicable i2 devices

Issue Importing Infinet devices into AS-P fails with the following error "Invalid Data Error: Invalid_Data (0x10000) in module Coml(11). "Invalid cast from null": CreateObjectRequest". Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium Cause Infinet devices have a space character within their names Resolution Remove the space character and use an underscore in its place.

Issue After starting the Enterprise Server(ES), the memory usage increase constantly until it finally hangs, which happens in a couple of days. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server version 3.2.x Building Operation Automation Server 3.2.x Cause Running a Notification report including many trend logs can take a long time to finish; for example, a report including 91 trend logs can take up to 10 minutes. If the Notification report is triggered more often than 10 minutes, reports will start to queue up, making the memory usage for the ES increase over time, and it will finally hang. Resolution When having a Notification report which includes many trend logs, make sure that it is not running too often as it is a rather slow process to create a report including many logs. Example: A Notification report which includes 91 trend logs with 168 log records takes 10 minutes to finish.

Issue After a successful commission of MP-x SmartX controller, the device is online and operating properly but fails to come back online after a warm start. The issue is seen more often when MP-x device is configured for DHCP but can also happen when configured for static IP address. (See the attached video which demonstrates the issue) Product Line EcoStruxure Building Operation Environment Building Operation SmartX IP Multi-purpose Controller (MP-X) Building Operation SmartX IP Room Controller (RP-C) Building Operation SmartX Controller IP-IO Series Cause Communication settings out of sync between the physical device and configuration database Resolution To synchronize the IP settings between the device and the configuration database follow these instructions from the online help Discarding MP Series Controller IP Network Settings Changes

To The Top!

Building Automation Knowledge Base

Related Forums

Intelligent Devices Forum

SmartX Server License Inheritance in EBO 3.x

OPT Optimum Stop function in Menta/Function Block Editor does not auto-adjust

AD-Link 8.0 displays a Network error version = 8.0 – Code = 29 error

RP-C Floating 0–10Vdc Outputs

EBO Multi Trend Log Capture in XLSX/Excel format

Notification Report Template creates blank data if External Log Storage is enabled

Device Discovery in PCT

Maximum password length

AS-P with infinet devices crashes during Spring time-change

MP-V upgrade from v1 firmware causes Box Flow to read zero

All Custom Types disappear in an SmartX Server

Restricting Workstation or WebStation login in EBO User Group Permissions

Script program incorrectly calculates time differential

Gathering PME Diagnostic Logs to troubleshoot PME/EBO Integration

"Server Error in '/ebo' Application" while registering a system

Timestamp is in the middle of the month when viewing a Trend log

Continuum integration bindings made via Script IE (Import/Export) stop working

Unable to import Infinet devices into AS-P

Memory usage for ES increase until it finally hangs

MP-x controller does not come back online following warm start

Building Automation Knowledge Base

Related Forums

Welcome!