Issue Many customers still have a requirement to run Lonmaker 3.13, but have project specific issues related to software fixes in newer version of LNS Server, and an LNS Server upgrade is required. Product Line TAC Vista Environment Echelon Lonmaker LNS Cause Older versions of Lonmaker 3.1 and LNS server had multiple defects that were addressed in later version of Lonmaker Turbo and LNS Server Turbo. However, it is possibly to run Lonmaker 3.1 and only upgrade the LNS server engine to take advantage of software fixes over time. Resolution NOTE: Any LNS Server version older than 3.10 needs to first be upgraded to 3.2x before 3.2x service packs can be installed. Also, please take into consideration that after upgrading the LNS Server on a system that any other system that needs to open that same database will have to be at the same version or higher. For example: a database upgraded to 3.27 can not be opened on the machine running 3.08.   Please follow these steps for upgrading LNS server to 3.22 and finally up to 3.27: Identify what version of Lonmaker and LNS server are currently running on the system. Please see How to determine what version of LonMaker and LNS Server on a computer for instructions on how to find the current version of Lonmaker and LNS Server currently running. As seen in the screen shot below the system is running Lonmaker 3.13.10 with LNS Server version 3.08. Download LNS Server 3.22. Once this file is downloaded please unzip all of the contents to the desktop of the local machine. Run setup.exe from the extracted files in the LNS Server 3.22.zip, and step through the installation process. Once the installation of 3.22 is complete please reboot the machine. After the machine has rebooted please verify that the system is now running LNS Server 3.22. Using How to determine what version of LonMaker and LNS Server on a computer for instructions on how to find the current version of Lonmaker and LNS server the system should now show LNS Server version 3.22 like below: Now that the system is upgraded from LNS Server 3.08 to 3.22, service pack 7 should be installed to upgrade the system to LNS Server 3.27. Please download LNS Server/Turbo edition Service Pack 7 file to your local machine. Unzip the contents of the LNSServerTurboSp7.zip to the desktop of the local machine, and run the LNSturboServerSp7.exe file. Step through the installation process. When the installation is completed please reboot the machine. After the machine has rebooted please verify that the system is now running LNS Server 3.27. Using How to determine what version of LonMaker and LNS Server on a computer for instructions on how to find the current version of Lonmaker and LNS server the system should now show LNS Server version 3.27 like below:

Issue 5.1.5 is now packaged into two different spanned archives because of how large the installer files have become. At this point there is a 300 MB file limit on exchange online and the 5.1.5 installer package is now 336 MB, hence the reason the installation package had to be split into two archives. Because the installation package is a spanned archive it will need to be opened with WinZip or a compatible archive program. In these instructions we will be downloading and installing WinRar to open the installation archives. Note 1: WinRar is technically not free software, but it does allow its demo license to extend on past the demo period. It is at the customer’s discretion on what legal and compatible archiving software they chose to use. Note 2: The built in zip archive program in Windows 7 will open this spanned archives without fail. Product Line TAC Vista Environment Vista 5.1.5 software download on any operating system older than Windows 7 Cause File limit set on exchange online and the built in .Zip extractors in older operating systems do not have the capabilities to open these spanned archives. Resolution Create a folder on your local C: drive and name it 5.1.5 To download and install WinRar please visit http://www.rarlabs.com/download.htm and find the appropriate version. If you would like to use Winzip instead, please visit http://www.winzip.com/win/en/downwz.htm to download and install the appropriate version Navigate to exchange online at Download Center login, and click the links Product > TAC Vista > Vista Software > TAC Vista 5.1.5 > Downloads Click the file named TAC Vista Server 5.1.5 with Workstation (File 1 of 2) and save. Save the file to the 5.1.5 folder created in step 1. Click the file named TAC Vista Server 5.1.5 with Workstation (File 2 of 2) and save. Save the file to the 5.1.5 folder created in step 1. Allow the downloads to finish and navigate to the location of the 5.1.5 folder. Right click on the file named TACVistaServer515.zip and select Open With > WinRar archiver WinRar should open the archive file and you can now double click and run the TACVistaServer515.exe file within it. This exe file will access the other file (TACVistaServer515.z01) within the 5.1.5 folder automatically during the install process.

Issue Only one Xenta Server can be installed in Vista on a single Lonworks network. Product Line TAC Vista Environment TAC Vista Lonworks Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause When a Xenta 500/700/913 is installed in Vista as a Xenta Server, it is intended to act as the Lonworks network interface for Vista. By default, the Xenta 500/700 also handles the alarms generated in devices on the Lonworks network.  Only one Xenta Server can, therefore, exist on a single Lonworks network.  To enforce this, Vista does not allow you to add a Xenta Server to an existing Lonworks network. Resolution Install the first Xenta 500/700/913 device as a Xenta Server. Install any additional Xenta 500/700/913 as Lonworks Devices on the network. As the Xenta Server handles the alarms generated in devices on the Lonworks network, the additional Xenta 500/700s must be prevented from handling alarms. This is done by changing the Alarm Server setting in XBuilder to 'Disabled'. The XBuilder projects for the Xenta 500/700/913 configured as Lonworks Devices cannot be accessed from Vista.  In A LNS environment, SNVTS will be able to be seen through Vista workstation but no XBuilder parameters. These XBuilder projects must be treated as standalone and an XBuilder project backup is managed from outside the Vista database.   For details on configuring multiple Xenta 500/700/913s in Classic and LNS networks see these manuals: TAC Vista - Classic Networks - Technical Manual TAC Vista - LNS Networks - Technical Manual TAC Xenta Server - TAC Networks - Technical Manual TAC Xenta Server - Gateway - Technical Manual

Issue Necessary steps to successfully install a "Stand Alone" versions of the Vista suite where a full Vista installation is not required. Product Line TAC Vista Environment Menta XBuilder Graphic Editor TGML MTA XBP Cause Sometimes a site may not require a full Vista package but will require the ability to edit associated Vista programs. This is the proper way to install only a portion of the Vista Software Suite. Resolution Create a account to the Download Center. Download the needed "stand alone" programs of the desired version, download here: Menta XBuilder Graphic Editor Download a matching version of the "stand alone" License Server, download here. Execute the downloaded programs on the host PC Order appropriate licenses using following program part numbers to validate the software (links to iPortal) Menta 000882401 XBuilder 000882411 Graphic Editor 000882221 (For an existing site requiring an upgrade from older Vista IV or Vista 5.0) Menta Upgrade Pricing 000883401 XBuilder Upgrade Pricing 000883411 Graphic Editor Upgrade Pricing 000883221 An Entitlement will be mailed which must first be Hosted to the PC. This is performed on the schneider-electric.flexnetoperations.com website by following How to Host a Vista Site License. License the Software on the License Server (Stand-alone Licensing for Vista 5 Applications)

Issue When attempting to install the Signal-XP software on a Windows XPsp2 computer, the installation aborts without displaying any error messages. Environment Windows XP-sp2 computer Cause The installation of the Signal-XP software requires that the HASP security plug be connected to the computer and be recognized before the Signal-XP software can be installed.  Due to changes made by Microsoft in the Windows-XP service pack 2 upgrade, the HASP software included with the Signal-XP installation cannot read the HASP security plug. Resolution Download and install the updated HASP4 driver per the instructions include in Technical Alert TA06-03.  Please note that the referenced (Aladdin) web site may have changed its visual layout since the bulletin was published.  The noted version of the driver software may not be available.  Use the latest Win32 driver that is available on the Aladdin website.

Issue Installation cable requirements Product Line Andover Continuum Environment Continuum Cause Need to specify a cable type for a site Resolution Installation cables have to be chosen taking in to account the local regulations and legislation, the installation environment and the electrical requirements. The Continuum specifications give the electrical requirements. For this reason actual cable types, makes or Belden numbers can not be stated, only as helpful guidance as a cable that may meet the electrical requirements only. BACNET MSTP - See What cable type should be used for BACnet MS/TP communications?. INFINET - See What cable type should be used for Continuum Infinet bus communications. CARD READER - See the manufacturers requirements for the cables, also Maximum Cable Length Between ACX and Card reader. ANALOGUE and DIGITAL INPUTS - See the relevant Continuum specification eg. I/O Modules. See Andover Continuum IO System Reference (especially note screening and grounding requirements) I/O MODULE (RS-485 & LON) - See the relevant Continuum specification eg. I/O Modules See Andover Continuum IO System Reference For ETHERNET, LON, MODBUS RTU, OTHER THIRD PARTY BUS/NETWORK - See the relevant external documents

Issue Files required to install EcoStruxure Building Operation Web Reports Server Product Line EcoStruxure Building Operation Environment Building Operation WebReports up to version 3.2.  Note: WebReports is no longer included in Building Operation 2022 and above. Cause Tutorial for configuring Web Reports Resolution EcoStruxure Building Operation WEB Reports Server Release To start installation, download WebReports Operating Guide and WebReports Reference Guide Installation Outline: The WebReports Reference Guide provides detail information about hardware, software requirements, and steps required to configure the applications. The following steps are an overview of the complete installation. Points 1-4 are easily and/or automatically done using "SBO Reports Preparation" available from the Buildings Community. This tool is not officially supported, but has proven to be helpful in many cases. Install and Configured required Windows applications, roles, and features. Outlined in Sections 3.4 of the WebReports Reference Guide Download and install SQL Server 2008 R2 Standard with Advanced Services it requires version 10.5 or later. Follow configuration steps found in Section 3.5-3.6 of the WebReports Reference Guide SQL 2008 R2 Standard with Advanced Services file name SQLEXPRADV_x64_ENU.exe Install .NET framework 4 per WebReports Reference Guide section 3.7 Ensure that the Enterprise server is running on another machine, or at this point install and configure it on the local machine Install WebReports Server using the processes defined in WebReports Reference Guide section 3.9 and 3.10 The online help guide for EcoStruxure has a tutorial which will walk you through configuring the report Server, and running reports: WebReports Overview  If you wish to create custom reports. Please follow the instructions as outlined in How to create custom reports in Building Operation WebReports APPENDIX A: Verifying system is ready for reports installation Before installing WebReports, but after configuring Windows Roles and Features, SQL and install .NET 4.0,(SBO 1.5 uses .NET 4.5) the user should always: Check to see that SQL Server is up and running Check that the user you are planning on installing WebReports with can connect to SQL and Microsoft Reporting Services. Log into SQL using SQL Server Management Studio User should be able to connect and view databases. Connect to the MS Reporting Services URL You can obtain the URL by: Start->All Programs-> Microsoft SQL Server 2008 R2->Configuration Tools->Reporting Services Configuration Manager. Once logged into Reporting Services Configuration Manager click on “Report Manager URL” and click the URL Verify that Reporting Services Manager page loads without error. If you run into issues with the above, a possible solution is to turn of User Account Control Settings. This can be disabled by going to the Windows Control Panel, selecting User Accounts, selecting "Change User Account Control Settings" and moving the slider all the way down. You must restart the PC for this change to take affect. Repeat the above steps and contact PSS if you are still unable to validate the system. APPENDIX B: Upgrading a report server installation As described in appendix A, the logged in Windows user is used to install the report server, and this user must have access to the SQL database. That is also true when upgrading the report server installation, so make sure you are logged into Windows with the correct user. Another option is to SHIFT + right click the installer, and select "Run as other user".

Issue What are the input and output options for the Multical 602 heat meter? Product Line Field Devices Environment Standalone LonWorks M-Bus Cause The current datasheet, F-27718-2, for the Multical 602 & Ultraflow 54 Heat Meter is not clear about what input and output options are available and how they can be combined. Resolution The Multical 602 can be supplied with two internal modules - a top module with clock backup, pulse outputs or M-Bus and a base module with M-Bus or Lonworks.  Either or both modules may be omitted. There are several options for both the top and base modules. Use the Order Specifications chart in section 8 of the datasheet to place the initial order.  Section 9 of the datasheet lists the individual parts, if you want to modify the meter later. The current datasheet, F-27718-2, lists four top modules with pulse outputs.  Of these, only one is now available -  MAPULSEOPTOPC  c/w RTC + Hourly Data Logger + 2 Pulse O/Ps + Scheduler. MAPULSEOPTOPA, MAPULSEOPTOPB and MAPULSEOPTOPD are all obsolete. It is possible to combine any of the available top modules with any of the available base modules.  However there are restrictions on the power supply with some combinations.  See the following table: Top-> Base     ˅ without top module MAPULSEOPTOPC MAMBUSTOP without base module Battery or Mains Battery or Mains Battery or Mains MAMBUSBASE Battery or Mains Mains only Mains only MALONBASE Mains only Mains only Mains only MA4-20BASE Mains only Mains only Mains only Mains supply options: MA230VSUPPLY or MA24VSUPPLY Battery supply option: MABATTDCELL

Issue In what positions can Continuum controllers be mounted? Environment Continuum Product Line Cause Not sure if the controllers can be mounted on both the vertical and horizontal plane. Resolution There may be some specific mounting instructions for some of the controllers, but for the most part they can be mounted in any direction in the vertical plane. Controllers with relays should not be mounted with the edge the outputs are on facing down. Consult the installation instructions (found here) for each controller for any specific mounting requirements.

Issue An Infinity Program object appears In the Occupancy Point field of the schedule editor. When an attempt is made to browse, select apply the proper occupancy numeric, the same Infinity Program object reference reappears. Environment Continuum 1.74 Schedules Occupancy Point Database Cause This behavior was related to the behavior described in TPA-BOST-08-0005.00.  Resolution Apply the Cyber 1.74 SP2 HotFix For TPA-BOST-08-0005.00.

Issue Importance of correct selection / installation of Satchwell 3-port Valve Body to provide Mixing function or Diverting function. Environment Satchwell 3-port Valve Body to provide Mixing function or Diverting function in heating or cooling circuit.   Satchwell MB, MBF, MJF, MZ, MZF, MZX Cause Incorrect selection / installation  of Satchwell 3-port Valve Body to provide Mixing function or Diverting function may result in poor control, damage to the Valve Body, damage to the Valve Actuator or damage to the hydraulic installation. Resolution Determine which of the following types of hydraulic circuit the Satchwell 3-port Valve Body is to be installed in. Constant Temperature Variable Volume (CT) circuit e.g. AHU Heating / Cooling Coil or Calorifier Coil  Variable Temperature Constant Volume (VT) circuit e.g. Radiator System For Constant Temperature circuit application install Satchwell 3-port Valve Body as follows :- MJF, MZ, MZF, MZX install in RETURN pipework. Port 3 - Connect to Bypass (IN) Port 2 - Connect to Coil Return (IN) Port 1 - Connect to System Return (OUT) MB, MBF install in RETURN pipework. Port 3 - Connect to Bypass (IN) Port 2 - Connect to Coil Return (IN) Port 1 - Connect to System Return (OUT) OR MB, MBF may alternatively be installed in FLOW pipework Port 3 - Connect to Bypass (OUT) Port 2 - Connect to Coil Flow (OUT) Port 1 - Connect to System Flow (IN) For Variable Temperature circuit application install Satchwell 3-port Valve Body as follows :- MJF, MZ, MZF, MZX install in FLOW pipework. Port 3 - Connect to Bypass (IN) Port 2 - Connect to Boiler Flow (IN) Port 1 - Connect to System Flow (OUT) MB, MBF install in FLOW pipework. Port 3 - Connect to Bypass (IN) Port 2 - Connect to Boiler Flow (IN) Port 1 - Connect to System Flow (OUT) OR MB, MBF may alternatively be installed in RETURN pipework Port 3 - Connect to Bypass (IN) Port 2 - Connect to System Return (IN) Port 1 - Connect to Boiler Return (OUT) N.B. It should be noted that the alternative installation methods are valid for the MB and MBF Valve Bodies due to the ROTARY SHOE construction of the MB and MBF Similarly it should be noted that the alternative installation methods are not valid for the MJF, MZ, MZF and MZX Valve Bodies due to the PLUG AND SEAT construction of the MJF, MZ, MZF and MZX . Failure to install MJF, MZ, MZF and MZX Valve Bodies correctly in the pipework may result in VALVE VIBRATION in the pipework caused by WATER HAMMER    INSTALLATION OPTIONS - MJF, MZ, MZF and MZX 3-PORT PLUG AND SEAT VALVES MAY BE INSTALLED TO MIX IN THE FLOW VALVE BODIES USE TWO “IN” PORTS (Ports 2 & 3) AND ONE “OUT” PORT(Port 1)   3-PORT PLUG AND SEAT VALVES MAY BE INSTALLED TO DIVERT (BY MIXING) IN THE RETURN VALVE BODIES USE TWO “IN” PORTS (Ports 2 & 3) AND ONE “OUT” PORT(Port 1)   INSTALLATION OPTIONS - MB, MBF  3-PORT ROTARY SHOE VALVES MAY BE INSTALLED TO MIX IN THE FLOW USING TWO “IN” PORTS (Ports 2 & 3) AND ONE “OUT” PORT (Port 1) 3-PORT ROTARY SHOE VALVES MAY BE INSTALLED TO MIX IN THE RETURN.USING ONE “IN” PORT (Port 1) AND TWO “OUT” PORTS (Ports 2 & 3)) 3-PORT ROTARY SHOE VALVES MAY BE INSTALLED TO DIVERT IN THE RETURN USING TWO “IN” PORTS (Port 2 & 3) AND ONE “OUT” PORT (Port 1) 3-PORT ROTARY SHOE VALVES MAY BE INSTALLED TO DIVERT IN THE FLOW USING ONE “IN” PORT (Port 1) AND TWO “OUT” PORTS (Port 2 & 3)   RELATED INFORMATION - DIVERTING IN THE FLOW It should be noted that some manufacturers produce 3-Port Plug and Seat Valve Bodies specifically designed to DIVERT in the FLOW.  Such Valve Bodies have 1 IN Port and 2 OUT Ports   Please check the latest catalog for current equipment.  

Issue Import/ Export functions of Tree Tech 3.2 on Windows XP SP3 were disabled by recent Microsoft update. No .GDF file exported, no error message displayed. Environment Tree Tech revision 3.2 installed on Windows XP SP3 computer Cause Believed to have been caused by a recent Microsoft update.  Resolution There are two work-around options: Run Tree Tech 3.2 on Windows 7 , 32-bit machine If the project database is backed up from the Windows XP computer, it can be reloaded on the Windows 7 computer. The project database path on the Windows XP computer is: c:\Documents and Settings\All Users\Schneider Electric\TreeTech\Jobs\Projects\  On a Windows 7 computer, the file path for the TreeTech database is c:\Program Data\Schneider Electric\TreeTech\Jobs\Projects\    Un-install Tree Tech 3.2, install Tree Tech 3.1 on Win XP SP3 machine if no Win 7 machine available. Tree Tech 3.1.exe is available on The Exchange Download Center Run the WIBs purchase, generate license request for IV-DEMO-CDE, send file to us to create a license. OK to export GCM database already uploaded in 3.2 

Issue If the HOA switch on my 7716 is NOT in the automatic position, can the software alert the host that this point is in manual override? Environment I/NET site with 7716 controllers, or other controller which have the HOA switch. HOA is short for Hand-Off-Auto Cause If the HOA switch on my 7716 is NOT in the automatic position, can the software alert the host that this point is in manual override? Resolution Yes, but the point(s) must be set up.  Example for 0000 DO HOA: Address: 0008 Type: DI/DA Class: Ext Point Name: HOA for 0000 DO Set Number of Bits = 2 Set State Description = AUTO, where State Descriptions are 1 Auto, 2 ON, 3 OFF For DA point, set Normal = Auto For more information, please refer to TCON096

Issue If the Filemaster workstation is "ON" but the Equalsrv is not available, will File Equalization still occur? Environment I/NET Site Cause If the Filemaster workstation is "ON" but the Equalsrv is not available, will File Equalization still occur? Resolution No, file equalization will not occur without Equalsrv. For more information, see TCON300.

Issue If the Filemaster workstation is powered off, will file equalization still occur? Environment I/NET file equalization Cause The filemaster is required for equalization. Resolution If the filemaster workstation is powered off, or if EqualSrv is not  available, file equalization cannot occur. Furthermore, other host  workstations will not be able to modify any of the equalized files. It is recommended that the filemaster workstation be powered by a uninterruptable power supply (UPS). See TCON 209, 1-13 for more information.

Issue Identify the correct linkage to use with a valve and actuator Environment Valve linkage Cause Identify the correct valve linkage for a valve and actuator part. Resolution The Valves and Actuators Catalog has linkage selection information.

Issue IP routing information specific to each profile is stored where? Environment I/NET Site Cause IP routing information specific to each profile is stored where? Resolution It is stored in a *.DAT file. (TCON 209, Configuration Profiles,1-9)

Issue Need for a custom report for the customer, client, user. How to create custom reports. Product Line TAC I/NET Environment I/NET Seven system with the need for Reporting Cause Reports which come with I/NET Seven software preloaded reports may not give the desired report needed or wanted Resolution Clients or Customers often come up with specific reports needed for their site. PSS does not support custom reports, make custom reports for clients, or assist in the development or production of custom reports. You can understand, the report's clients are endless and we simply would be covered up with requests and changes at every site worldwide. It is recommended to take a look at TCON301 (TAC INET Seven Database Connectivity and Reporting) beginning on page 4-1 which explains SevenReports. It is also suggested to look at and compare the different tables and what information they contain. Here you can get a better understanding of reports and take a canned report.  the reports which are available on the install CD and change to fit the needs of your client. This is the fastest and best approach to the manufacturing of custom reports.

Issue What are the limitations of using ID Works with I/NET Seven? Can a "begin time" or an "end time" be assigned to a temporary card from ID Works (Card Access Control Data Entry)? Can an individual’s record be made a "DPU Resident" from ID Works? (I/NET Seven 1.0x) What is the format of the CardID entry in the ID Works system? Can assign PIN numbers be used with an ID Works system? Product Line TAC INET Environment I/NET Seven ID Works  -  For details of what version of Datacard ID Works Software integrates correctly with I/NET Seven refer to Datacard ID Works Software versions for integrating with I/NET Seven.  Cause I/NET Seven provides support for Datacard ID Works identification software. I/NET Seven provides a database view specifically designed for use with ID Works. This view contains tenant and individual data used by the ID Works Video Badging application. It allows you to add individuals, assign key/cards, edit individual parameters, or even delete individuals.  The limitations described below are imposed anytime that you use ID Works to modify your I/NET Seven access control system. Resolution The limitations described below are imposed anytime that you use ID Works to modify your I/NET Seven access control system. ID Works does not allow you to add or modify multiple cards for a single individual. ID Works does not allow you to remove a card from an individual without deleting the individual record in I/NET Seven. You cannot disable an individual’s card without disabling the individual in the I/NET Seven. You cannot create a new group or a new tenant from within ID Works. You cannot assign a begin time or an end time to a temporary card from ID Works – only dates can be entered. I/NET Seven will use a default time of 00:00 (Midnight) on the dates specified. If you need to change this default time, it requires you to go into I/NET Seven > Access > Individuals editor. You cannot make an individual’s record be DPU resident from ID Works. You cannot assign a decimal card number to an individual from within ID Works. The format for this entry has to be a hexadecimal number. You cannot set and individual’s APB scheme (i.e., hard, soft, or graced antipassback) from within ID Works. You cannot assign a PIN to an individual from within ID Works. These can be access via the I/NET individual editor. For further information refer to TCON301 Chapter 5.

Issue Command Error in AMT MCU lost in AMT Environment I/Net AMT Cause If the I/Site loses contact with its SCU and there are a Global / Indirect point associated with this unit a Command error will appear in AMT. Resolution There can be various reasons for a SCU to go offline, it can be either power loss or grounding problem. Check the unit and the cables, it can also be that the unit is broken and needs to be changed. Check TCON312 and TCON313 for installation help.