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Issue When only the MSDE version of I/NET Seven is installed there is no way to automatically backup the entire SQL Database at scheduled intervals. Product Line TAC INET Environment TAC I/NET Seven running on Windows XP using Microsoft MSDE SQL Server. Cause When only the MSDE version of I/NET Seven is installed there is no way to automatically backup the entire SQL Database at scheduled intervals. Resolution A batch file BackupInetDb.bat has been developed to allow users to create a Scheduled Task within Windows which launches the batch file with the appropriate command line switches. Click here to download the zip file which contains the BackupInetDb.bat and instructions on how to configure an automated backup.

Issue Error message generated when saving a graphic page as a Vista Object. Save Failed. Link contains invalid Vista characters. " ! # % & \ ' ( ) * + , - ; < = > ? and leading/trailing period is not accepted. There is also a limit of 40 chars between each period. Product Line TAC Vista Environment TAC TGML Graphics Editor Vista Workstation Cause A graphic page link or binding has invalid characters or contains more than 40 characters between each period. This error may occur when converting graphic pages from OGC to TGML. Resolution Open graphic page in TAC Graphics Editor. Click on the Links tab at the bottom of the page. In the Links pane there is a list of all links associated with the graphic page. Double click on a link that contains an invalid character (seen above in the error message) or more than 40 characters between periods. (All invalid links must be corrected before the graphic page can be saved) On the right side of the screen in the Properties pane, the name and address of the link can be found here. Remove the invalid characters from both fields. Perform a Save as Vista Object.

Issue In an I/A Series G3 station, is there a way to relocate a history from one parent history container to another without losing history data? In addition, can the associated history ID be modified to allow new data to log and append into the relocated history? Product Line TAC IA Series Environment I/A Series G3 (Niagara) station Cause Sometimes a user will want to move a history to a different folder. Resolution See the procedure illustrated with screen captures.

Issue Not generally available Product Line Field Devices Environment I/A series Field device Cause Information not provided with the documentation supplied. Resolution The STR800 Series User manual can be downloaded by selecting this link. The STR800 Temperature Sensor RoHS Certificate can be downloaded by selecting this link. The STR800 Wall Module Specification Sheet can be downloaded by selecting this link. Other STR800 documentation is available on the Schneider Download Center.

Issue Lua script to convert a thermistor input on a SEC-TE to a temperature reading Product Line EcoStruxure Building Expert Environment SEC-TE MPM Cause When a temperature sensor is wired to a SEC-TE Smart Terminal controller, it can only be displayed as ohms. There is no option to use an AIC (Analogue Input Configuration) object to convert the reading. Resolution A Lua script is required to convert the input to a temperature value. 1. Import the Lua script At the top of the script in Section 1: 2. Edit the ME.AV17 input to the input used. 3. Edit the ME.AV48 to the Analogue Variable used to display the value. At the bottom of the script in Section 3: 3. Edit the AIC number to the AIC used to convert the value. Download here the Import File Download here the Txt File

Issue Integration to the Powerlogic PM800 power meter with the Xenta 500 \ Xenta 700 \ Xenta 900 and Modbus RTU Product Line TAC Vista Environment Xenta 511, 527, 701, 711, 721 (5.1.5 up) Xenta 731, 913 (all versions) XBuilder Powerlogic PM800 Power Meter Cause Disclaimer: This device template is intended to provide a starting point for an integrator, and is in no way written to be the mandatory points list for your integration effort. Product Support Services-Dallas has written this device template in an effort to give our customers a starting point and solid example of how to develop a device template for the above product. The integrator will be responsible for any additions or modifications to this device template. Please report any problems to PSS Dallas at product.support@buildings.schneider-electric.com Resolution Please us the following .dev file as a starting point and a guide to the integration. This .dev file contains a set list of registers that PSS assumed would be seen as critical and important to the integration process. If any other data is needed please see this supported document to make the necessary changes. To use these files in Xbuilder please follow these steps: Extract the .dev file from the .zip file in the link above, and place it on your harddrive. In Xbuilder, right click on the Modbus Master device and chose Add Device Browse to the needed .dev file and choose Open. Rename the newly added device to a unique name within the Modbus Master network.

Issue Satchwell CZU Mk2 Zonemaster Controller requires replacement. Product Line Field Devices Environment Stand alone Fan Coil Unit Temperature Controller. Satchwell CZU Mk 2 Zonemaster Controller. CZU 2201 CZU 2202 CZU 2203 Cause Obsolescence of Satchwell CZU Mk 2 Zonemaster Controller. Resolution Replacement of Satchwell CZU Mk 2 Zonemaster Controller with S-E Satchwell CZU Mk 4 Zonemaster Controller. The CZU 4201 may be used to replace the following CZU Mk 2 Controllers :- CZU 2201, CZU 2202, CZU 2203 N. B. CZU 2201 Controllers provided an additional -9 to +9 V d.c. output enabling connection to peripherals such as the Satchwell NSU 1401 Night Set-back Override Unit, TSU 1402 Two Step Auxiliary Unit and SSU 1403 Signal Selector Unit. CZU 2202 and CZU 2203 Controllers provided an additional -0.5 to +9 or -9 to +0.5 V d.c. output enabling connection to the Satchwell NSU 1401 Night Set-back Override Unit. Additional outputs are not provided on the CZU 4201 Controller and in those applications where these are required then it will be necessary to consider an alternative Controller to the CZU 4201. Details of the CZU 4201 may be viewed here. A remote Satchwell Adjustable Room Temperature Sensor such as the DRT 3451, or a remote Satchwell Duct Temperature Sensor from the DDU range of Sensors may have been installed and connected to the Controller. Any existing remote Satchwell Temperature Sensors may be retained for connection to the CZU 4201. Should the remote Satchwell Adjustable Room Temperature Sensor require replacement then this may be replaced by an S E STR 612 Adjustable Room Temperature Sensor. Details of the STR 612 may be viewed here. Should the remote Satchwell Duct Temperature Sensor require replacement then this may be replaced by an S E STD 670 Duct Temperature Sensor. Details of the STD 670 may be viewed here

Issue Satchwell CD2401 Proportional Controller-Actuator requires replacement. Product Line Field Devices Environment Stand alone discreet Satchwell CD2401 Proportional Controller-Actuator Cause Obsolescence of Satchwell CD2401 Proportional Controller-Actuator Resolution Replace Satchwell CD2401 Proportional Controller-Actuator with Schneider Electric Satchwell CZT5305 Proportional Controller, compatible Temperature Sensor and MD Series Actuator and Linkage Kit. Replace Satchwell CD2401 Proportional Controller-Actuator with Schneider Electric Satchwell CZT5305 Proportional Controller. Details of the Schneider Electric Satchwell CZT 5305 Proportional Controller may be viewed here. Replacement of Temperature Sensor It should be noted that although the existing Satchwell Temperature Sensor associated with the CD2401 Proportional Controller–Actuator is obsolete, it is compatible with the CZT Proportional Controller and may be retained. Should it be decide to install a replacement Temperature Sensor however, then the following may be considered. Room Temperature Sensor STR600 series details of which appear here. Duct Temperature Sensor STD660 details of which appear here. Immersion Temperature Sensor STP660 details of which appear here. NB In order to utilize the existing Pocket a Pocket Adaptor DWA0001 will also be required. Pocket Adaptor DWA0001 details of which appear here. OR Surface mounting Temperature Sensor STC600 details of which appearhere. Replacement of Actuator. Whilst the existing Satchwell MB Valve Body may also be retained, a new Schneider Electric Actuator and Linkage Kit will need to be installed on the MB Valve Body in order to permit control from the CZT Proportional Controller. Details of the Schneider Electric MD10A-24 Actuator may be viewed here. Details of the Schneider Electric LMD/AR-MB Linkage Kit may be viewed here.

Issue The modbus RS485 connectors on the MPM-UN are marked MOD A & B, the documentation does not state the polarity. Product Line EcoStruxure Building Expert Environment MPM-UN Modbus Cause Documentation does not state the polarity of the Modbus connectors. Resolution Connect the Modbus device to the A-B connectors on the MPM. Connect the positive lead to connector A and the negative lead to connector B.

Issue When trying to open web pinpoint on a remote client session the users receive the error below: Product Line Andover Continuum Environment MS Server 2008 and newer Windows 7 and newer Continuum 1.9x and 2.x webClient Remote Desktop Cause This issue is caused when a remote desktop connection is made on a Windows 7, Windows 2008 server or newer Operating Systems. The console becomes locked. It will stay locked until the local session is restored with a logon. Resolution Resolution: 1) Create a Bat file. **************************************************************************************** @echo off REM Restores session 0 to the "console". Thus allows local machine REM to return to the service accounts desktop without being locked. REM ------------------------------------------------------ tscon.exe 0 /dest:console @%windir%\System32\tscon.exe 0 /dest:console @%windir%\System32\tscon.exe 1 /dest:console @%windir%\System32\tscon.exe 2 /dest:console *********************************************************************************************** 2) Place this file on the desktop of the Web Server system. 3) When you disconnect from the remote session run this Bat file. Do not just disconnect. This must be ran “As an Administrator” This will disconnect the session and restore the console.

Issue When trying to connect to a Sigma system from SmartStruxure an "Unable to load SigXmlExport.dll" error message is displayed. Product Line EcoStruxure Building Operation, Satchwell Sigma Environment SmartStruxure Enterprise Server version 1.5 Sigma 4.08 Cause The Sigma to StruxureWare Support files have not been installed to the Sigma installation. Resolution Download the Sigma To StruxureWare Building Operation Support Program from the Exchange Download Center. This additional software allows a Sigma Release 4.08 installation to respond to data import requests from SBO 1.5 and takes Release 4.08 to Build 3.46.66 On the existing Sigma 4.08 Sigma server PC, run SigmaSBOSupportSetup.exe and install the software to completion. There is no need to stop Sigma clients or the server.

Issue Lua Program for measuring EnOcean Signal Strength Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Cause Requirement to measure and alarm from the EnOcean Signal strength. Resolution Download either the txt file or c2g import file. The file is set to monitor 3 EnOcean devices, either copy the relevant sections to add more devices, or remove to reduce the number of devices. An AV is required for each EnOcean Device. In the Lua program, edit the EnOcean Device ID, this can be found in the "EnOcean Device Configuration" properties. In the Lua program, edit the AVs to those that are to be used. Edit the AV and add the ID in the description and any other description required. How the Lua program works: The Lua script is set to assign each AV an abnormal value (10000) after a time period in (3600) seconds. The EnOcean device will overwrite via the program the value in the AV when a value is received from the device. For an alarm, create an Event, set the high limit (9999) and a time period set to a value beyond that a signal is received from the EnOcean device. Set the low limit to -200. Notes: EnOcean devices send packets at varying times, some at change of state. The timer needs to reflect how often a packet is sent. Several Lua programs may need to be used and the EnOcean devices grouped with similar packet broadcast times. e.g. an infrequently used switch would be different to a temperature sensor.

Issue A browser connection to an I/A Series G3 graphic indicates "There is a problem with this website's security certificate. The security certificate presented by this website was not issued by a trusted certificate authority." Product Line TAC IA Series Environment I/A Series G3 (builds 3.6 and earlier) Cause The message is related to the I/A Series G3 Crypto Service that provides Secure Socket Layer (SSL) technology between a browser and an ENC or ENS with web services. SSL encrypts the http for communications security. Security certificates are used as part of the https protocol to validate the targeted website and encrypt the data transferred between the browser and the site. Resolution The certificate included with the I/A Series G3 Crypto Service is a Tridium certificate, which is valid through 2054. The certificate is self-signed and the browser cannot validate it's authenticity with a trusted root certificate. Depending upon the browser and administration of rights, some browsers will let you add the certificate so that the message is not seen again. Other browsers will not, causing the message to be seen upon each connection to the website. One option available to network administrators is to generate a site specific certificate that identifies the server as trusted. The following document details a step by step process utilizing the SSL resources of the standard Java Runtime Engine (JRE). The TridiumProvider.jar is also provided. Note: Do not use the JRE installed and used by Niagara G3. The JRE for the computer is typically located in the \Program Files\Java directory. The process involves adding a security provider to the local java.security file followed by the generation of a key pair with the user's information. A certificate is then generated to provide the Certificate Authority. Once signed and returned, the signed certificate is used to generate and package a custom site specific ssl.tks file for G3. SSL Installing a Signed Cert (3.6 and earlier) updated 9-5-2012 TridiumProvider.zip

Issue Is it possible thru PE or any other means to have more than 4 site codes assigned to a door in Continuum? A developer of a multi-tenant building has more than 4 clients all using HID proximity cards but each with different site codes. The main entrance is common to all tenants. How can the developer put a card reader on it with Continuum? Product Line Andover Continuum Environment CyberStation AC-1 family ACX family Cause Is it possible thru PE or any other means to have more than 4 site codes assigned to a door in Continuum? Resolution A single door object in Continuum is limited to the 4 site codes. If you do not need alarms, i.e, you just need an electronic key then there is a hardware workaround. Add a reader distribution amp like the RDA1 from ETS of Albuquerque, NM. The input of the RDA1 is wired to the card reader at the door. The outputs of the RDA1 are wired to multiple Continuum reader ports (AC-1s or ACX). Create another door object with the same arealink. Now you have 4 more site codes. You'll need to do some input and output re-wiring and every card read will give you at least one invalid attempt (invalid site code on one of the two door objects). If you can live with that, you're all set.

Issue Satchwell “MM” combined Actuator & 3-port Valve Body assembly requires replacement. Product Line Field Devices Environment Stand alone Satchwell “MM” combined Actuator & 3-port Valve Body assembly. MM Actuator 3-port Valve Body Cause Obsolescence of Satchwell “MM” combined Actuator & 3-port Valve Body assembly. Resolution Replace Satchwell “MM” combined Actuator & 3-port Valve Body assembly with Schneider Electric MD10B Actuator, LMD-MB Linkage Kit and Satchwell MB series 3-port Valve Body of appropriate size. Details of the original Satchwell “MM” combined Actuator & 3-port Valve Body assembly may be viewed here. Details of the replacement Schneider Electric MD10B Actuator may be viewed here. Details of the replacement Schneider Electric LMD-MB Linkage Kit may be viewed here. Details of the replacement Satchwell MB 3-port Valve Body may be viewed here. N.B. It is possible that the "MM" Actuator may have been fitted with an Auxiliary Switch. If so then an MD-S1 Auxiliary Switch may be fitted to the MD10B Actuator if required. Details of the MD-S1 Auxiliary Switch may be viewed here.

Issue When adding a new reader to a controller, the readers status shows "Unknown" in the hardware tree. Product Line EcoStruxure Access Expert Environment Access Xpert Version 2 Hosted & Premise Install Cause The newly added reader has not been brought into "Online Mode" Resolution From the hardware tree right-click on the reader and select "Online Mode". The reader should now show up as online, and the user should be able to control the door operation. **Note - If unable to put the readers into online mode, it is necessary to first make the controller active, as shown below. After selecting this, a reboot of the controller is necessary for the changes to take effect.

Issue On an existing InVue installation, some additions to graphic screens are being done with ActiveX Controls. The only one being used for these additions is 'SECValueDisplay Control'. Each graphic already has several of these ActiveX controls. After a copy and paste of an existing one, a right-click to go to Properties returns no pop-up box. There is no way to modify the copied (or existing) ActiveX controls. When clicking on the wizards hat in the toolbar, the ActiveX Controls are missing from the list (see below). Product Line TAC IA Series Environment Wonderware for Intelligent Buildings (WIBS) version 1.1 Cause Support for the ActiveX Controls specific to the 10 starting with "SEC..." is disabled. Resolution To restore the proper settings for ActiveX Control support, follow the steps below. Find to the Wizard/ActiveX Installation setting (see image below). Select all ActiveX controls that start with "SEC...". There are ten in total (see image below). Use the CTRL key to make multiple selections. Click the Install button and all ten ActiveX controls appear above in the "Installed ActiveX controls" area. Close the window and now a Properties screen appears allowing for modifications.

Issue Access Expert is able to communicate down to the SSC (a reboot works) but the SSC won't come online and its status shows as unknown. Product Line EcoStruxure Access Expert Environment SSC Cause In IIS the binding has been configured incorrectly. (On Premise ONLY) Mercury port (3001) blocked. Resolution This is what a properly configured binding looks like. (On Premise ONLY) Reference How to verify ports needed for AX-SSC communication with the Access Expert server are open from within the AX-SSC itself to check status of the Mercury port, if block work with IT department at the site to have it unblocked.

Issue How to create a successful LDAP Query on Version 3. Product Line EcoStruxure Access Expert Environment Win 10 and above Version 3 Premise Hosted Cause There are no instructions on how to create an LDAP Query to bring in users from Active Directory. Schneider Electric does not normally write the queries as these are duties more geared to a LDAP person or IT person who is familiar with the structure of the AD. Resolution The following steps are needed to create a successful LDAP Query: Make sure the LDAP appliance or Service is running and that the default port 389 is opened From Access Expert, select the General Configuration Tab and then the LDAP Agents Once opened, create a new LDAP Query by entering all the necessary fields and information to connect to the AD (Active Directory) Enter the mapping fields in the Set Person Mapping fields When Finished click on the Save button that will run the query Select the Access Control Tab and click on the List Icon If the query was successful, then all the users that the LDAP Query was based on will be displayed If it was unsuccessful, then it would be blank. To troubleshoot any issues, connect to the appliance if possible and browse to the SEQ Folder Open up the Browse SEQ Look at what is displayed on the window to determine what the issue could be Click on the Error on the Right Side of the Window to bring up the Error Messages View the error and correct accordingly (for the most part it is probably the query having extra spaces) Once corrected, re-run the query and verify that it updated correctly by following step 6 again

Issue Communicating with a controller via its LAN connection, is not possible when connected to another controller's service port. Product Line Satchwell Sigma Environment Sigma all releases Sigma all firmware versions. Cause The Sigma system is not complete, messages generated by the controllers cannot be sent to the Sigma server and therefore build up in the Alarm Buffers, this can prevent communications with other controllers.. Resolution If a system is to be left without access to the backup/default Sigma server, then the following actions should be taken: Do not programme any object alarms. Do not configure any system logging. Unless the network configuration allows access to all the appropriate controllers, do not configure globals. Create an "Archive" of the controller. If the time period without the Sigma server is to be less than 5 days, then it is possible to "Set Controller Mode". To set the controller mode, go to System Diagnostics, then Options for the appropriate controller number, and then chose "Set Controller Mode". The following options are displayed. Select the items you wish to inhibit, and set the time in minutes, (a maximum of 7200 can be set).

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