Issue
- When opening an exported .doc file from Web Reports, Word gives the following error:
Word experienced an error tying to open the file.
Try these suggestions:
*Check the file permission for the document or drive
*Make sure there is sufficient free memory and disk space.
*Open the file with the Text Recovery converter.
- Is Microsoft Office 365 supported with Web Reports?
Environment
StruxureWare Building Operation Report Server (Web Reports)
Microsoft Office 365
Cause
Web Reports has not had any extensive testing with the Microsoft Office 365 components, but the export documents are produce for compatibility with Office 2003.
Resolution
In some cases the issue may be resolved by performing the following steps outlined in- Microsoft Knowledgebase article http://support.microsoft.com/kb/2749199
