Issue Is the ICI editor and associated BIN files still available. Environment I/Net Seven all revisions. 7797 ICI all firmware revisions connecting to a third party device.  Cause It is not clearly defined in the documentation the location of the ICI Editor and associate BIN files. Resolution The ICI Editor is part of the I/NET install CD, the application is found under the folder name ICI-CD.  The associated BIN files for these devices are also located on the I/NET CD under the folder name SUPPORT\BINS.

Issue Change of font color isn't kept when viewing graphics page. Environment TAC I/Net Seven by Schneider Electric Cause Font colors not remembered when selected, for example on an AI point, simple temperature value, the font at the bottom of the screen is changed to any of the colors available. I/NET reverts back to black. Resolution Located on the I/Net Seven 2.31 cd, there is a folder named: Patch-B Graphics Paste Inside this folder is a file named: INET Rev 231Graphic Patch with size.zip  Take this file, unzip, and with INET closed, and the I/O Server shut down, copy into your I/Net Seven folder on the C:\Program Files\INET Seven This overwrites a variety of files, dll etc. 

Issue How to allocate a range for individuals on an I/NET system. Environment I/NET Seven  Cause Individual Needs to be added to I/NET Seven Resolution Select the Individuals tab from Access/Individuals and choose the Tenant that the individuals are being added to. On the bottom of the editor is a button called Allocate Range, select this and when the editor comes up and put the number that you want to start from as well as the number of individuals that is being added and click on the Okay button. The Individuals will be added immediately to the system and they you can make necessary changes to each as deemed fit.

Issue In I/NET version 2.16 and above, after installation, the first thing that needs to be set up is a profile. It can be a new one or use the existing one profile. Environment In I/NET version 2.16 and above, after installation, the firs thing that needs to be set up is a profile. It can be a new one or use the existing one profile. Cause In I/NET version 2.16 and above, after installation, the first thing that needs to be set up is a profile. It can be a new one or use the existing one profile. Resolution Start the I/O Configuration, log in using the default username and password. Select the default settings and once the editor opens up, choose the link set up that will be used for this configuration, like Direct Connect, Com number, Baud Rate.  For Direct Connect the Hardware address must be 0. In the Workstation Options, click on the connect button and verify that the correct Database is being connected to. For a Server/Client Option, verify that the local host is set to Remote Client if using a different database that resides elsewhere (this is only for versions 2.40 and higher). Enable Access Control and CCTV if this is being used or leave unchecked if not. Leave the default save directories, unless you plan on saving elsewhere. Enable TCP/IP if needed and Host number. Put in reference Hosts if applicable, set I/O Server to Shut down if no clients or Maintain, depending on what you want it to do. Click on the okay button, to close the editor and click on Make Active to enable the new editor to be the active profile. Close I/NET and I/O Server and then restart it again. The new profile should be active and running now after the correct user name and password has been entered.

Issue Unable to add points or trends to a 7793 Controller, even after changing the address and redownloading the bin files to it. Applies to 7793, 7716, 7728, 7756 Environment Working on I/Net Seven system. Cause Unable to add points to controller. Resolution Using a HHC (Hand Held Console) plug it into the Com port on the board Select CTRL MEM 0 ENTR, 0 ENTR Hit the Red Reset button and clear the memory of the board. Go to Edit Host Computer, Network Configuration Penetrate the Link Summary, the device will show in the boot state Save it and then close out of this editor. Go to Edit Software Restore Select the device and download the bin file and sav file back to the controller again.

Issue Do you have an issue with an MR-VAV where it is resetting itself every so often and in the Messages Window of AMT, an MCU Lost, and MCU Restore message is displayed for this address? Environment I/NET Seven Cause The main cause for this is power or grounding to the device, indicative of the messages in AMT. Resolution Verify that the power supply (XFMR) is correct and outputting the correct voltage to the device Verify that the device is grounded properly, with no strands of stray wire touching anywhere. Verify that the communication wires are terminated properly and free of interference. Clear all stats on the MCU Configuration/Station and verify that no bad CDRs are coming up again after all the above steps have been completed.

Issue Unable to set up a TTS100 Sensor on an MR88. Environment I/NET Controller with MR88 Sublan devices. Cause Hooking up a sensor on an MR88 and it is not reading the correct temperature on the Summary page. Resolution Verify that there is a 10K Ohm Resistor in the B Slot of the MR for the required point. Using an m=0.018 and b=-148, with counts of 0-255, since it is an 8 bit converter and Lookup Table #2 if it is on one of the Universal Inputs, or Lookup Table #1 if wired to the I/Stat port. It is connected to Red=Signal and Green=Ground.

Issue During the boot sequence of a Xenta Server the message "Unmap block xxx at remount" occurs. Environment Xenta 511 Xenta 527 Xenta 555 Xenta 701 Xenta 711 Xenta 721 Xenta 731 Xenta 913 Cause Sections of the flash drive are being declared bad and are being removed from the accessible drive map. This can be a natural pruning process of bad sections due to drive damage or that section exceeding the maximum number of writes. The amount of lost space is: # of pages * 2 bytes All hardware 2 Xenta Servers have 16mb flash drives, so it takes a large number of pages to be lost before significant space is lost and will impact performance of the unit. Resolution If the number of pages is low and is not increasing then the unit should function normally without any additional action. If the number of pages is exceeding 50000 or increasing rapidly, then have the Xenta Server repaired or replaced depending on its age.

Issue Which CD Keys can be used with which version of I/NET Seven Software? Product Line TAC INET Environment I/NET Seven - all revisions. Cause Need to know which CD Key can be used with which version of I/NET CD Resolution The I/NET CD Key is comprised of User Name Site Name Key; provided in the format XXXX-XXXX-XXXX-XXXX-XXXX. The key provided above is a 20 character key, segregated into five 4 character sets.  The second set of four characters (shown in bold and underlined above) and using the table below, will help identify which version of I/NET Seven Software works with which CD-Key:   I/NET Seven Version CD Key I/NET Seven 1.xx XXXX-D71R-XXXX-XXXX-XXXX I/NET Seven 2.00 to 2.31 (Excluding 2.30) XXXX-E71R-XXXX-XXXX-XXXX I/NET Seven 2.30 (Only) XXXX-F71R-XXXX-XXXX-XXXX I/NET Seven 2.4x XXXX-F71R-XXXX-XXXX-XXXX

Issue How to Link to a Web Page using I/NET graphics Environment I/NET 2.xx Cause How to Link to a Web Page using I/NET graphics Resolution The following example describes how to create a tool that will open http://www.msn.com in your system's default web browser. Using Notepad, create a new text file and type the following line of text: start http://www.msn.com Save the file to your PC as OpenMSN.bat. Open the I/NET graphic you are editing Select, I/NET>Tool Marker In the Tool Details section, click SELECT In the User Tool Configuration Window click on Add, then name your tool and select shortcut.  Click OK When the file selection dialog appears, select the OpenMSN.bat batch file that you just created. Define the label and icon of your tool and press okay.

Issue Promoting a stand alone client from a host to an equalized client and it does not work. The snapshot is done on the Filemaster but the client would not connect. When we attempt to connect we receive a message stating that "the Filemaster snapshot is not ready and to try again in a few minutes" Environment Equalization Promotion from Stand Alone Host to Equalized Client in 2.40. Cause I/NET 2.40 has a problem promoting an equalize client. An indication of this problem is a perpetual “Pending” message seen at the Filemaster configuration editor. This state is caused when promoting an equalize client using the Filemaster’s IP address and not the host name. Resolution Once an attempt is made using the IP address and not the host name. The client’s snapshot is in some corrupt state and must be deleted. To correct this problem perform the following on the client From the Filemaster make sure the 'Pending' client is dropped from the Equalization list  Demote the client if not already demoted. Delete snapshot located on the Client’s “unc” folder. The "UNC" is located in C:\ INET Seven Data\ MSTR\unc Promote the client using the host name for the Filemaster and not the IP address. This should correct the problem

Issue After a card swipe it takes to long/short before another card can be used? How to change intercard interval. Environment I/NET Card readers ( any type ) Cause In I/NET door editor there is a option called "InterCard Interval" This option can be changed to a desired number (second). This option will determine how long it will take for the reader to accept a another card read after the first swipe. To get to door editor navigate to Access - door - modify (The door that has the reader where the problem exist) Resolution This can be read in the "Door editor help" Set the Inter-card interval (sec). This specifies the minimum acceptable interval between key/card reads. The interval can be from 0 to 255 seconds.  

Issue When copying a graphic point, symbol, bitmap, table or anything from one page to another, everything is placed to the upper left of the new page and is all jumbled up. The user has to move each one separately and the attributes do not remain the same. In I/NET 2.40 and above Windows will still cause text object to be placed in the upper left hand corner. This also occurs in the Windows Paint program. Environment I/NET Seven revision 2.16 and higher, but below 2.40 I/NET 2.40 and above Cause Copying a graphic point, symbol, bitmap, table or anything from one page to another. Resolution This issue is resolved in I/NET 2.40.  If upgrading is not an option: Contact PSS and request the patch that is available to fix this issue. Copy the files into the root directory of I/NET Run the graphic again Workaround for I/NET 2.40 and above Group the objects you wish to copy by pressing CTRL+G Copy the group Paste the group and move it as desired Ungroup the objects.

Issue User Search can be used to do a quick search for individuals, while still limiting what the user has access to change.  Record types, door attributes, and schedules will be protected. Environment I/NET Seven versions 2.31 and above. Cause Allow a user to do a quick search for individuals, but limit what the user has access to as far as changing record types or door attributes and schedules. Resolution Select Edit/Host Passwords Either modify or create a new user as the case may be. If the user only needs to have Search capabilities, then click on the All No button Click on the Individuals Button on the bottom of the editor Click on the All No button again. This would take away all rights to make any modifications to any records that the search is used on. Click OK then log on and log back on as the new user, on the Task Bar, when Access is selected the only option available would be User Search.

Issue Error when starting I/NET: "System page does not exist" Environment I/NET Host PC, all versions of I/NET Windows XP, Windows Vista, etc Cause Graphic page link is not set correctly in the Host Configuration. Resolution Start I/NET Go to Edit > Host Computer > Configuration Click on the "..." button on Default system page Browse to the required page and then click on the okay button Restart I/NET and the message should not come up again.

Issue Where to send broken/mal-function I/net hardware RMA Environment I/NET  Hardware Cause Can't find where to return a broken I/Net product Resolution Västerhaninge handles repairs, advance replacement and repurchase. Repair and advance replacements shall be added into their warranty claim system. http://warranty.tac.com   NOTE: The warranty starts from the day of purchase

Issue Unable to login in to the I/NET SQL database using the default password for login name  INetThirdParty. Seven ODBC Settings can not be changed using the INetThirdParty login, receive 'SQL Login Error: 18456' What is the I/NET third party password? Environment Windows XP, Windows Server 2003, Windows 7 I/NET Seven 2.40 and above Cause The I/NET Seven INetThirdParty password needed to comply with security requirements for Windows 7 and SQL 2008. Resolution The INetThirdParty password is now PassInetDb3p_SE (case sensitive). for  I/NET Seven 2.40 and above For Inet 2.31 and below its PassInetDb3p

Issue Xenta Server (527/701/721/913) graphics, time schedules not working on the webpage. Xenta Server (511/555/527/913) can not create Menta object. Xenta Server (701 and 913) does not work with Xenta programmable controllers (Xenta 280/300/401). Which Xenta Server takes I/O modules and how many? Which Xenta Server works with I/NET, MicroNet, or ModBus. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Server version after 5.1.5 (5.1.5 included) TAC XBuilder version after 5.1.5 (5.1.5 included) Vista, I/NET, LON, MicroNet, ModBus Cause Different Xenta Servers have different features. Using a different Xenta Server may result in missing features. Resolution Xenta Server 5.1.5 Major Features. Product LON I/NET MicroNet BACNet ModBus Web * I/O Modules Xenta Supp. ** Menta Supp. Xenta 511 X       X C   X   Xenta 527 X X     X C   X   Xenta 527-NPR   X       S       Xenta 555 X   X   X C   X   Xenta701 X       X ST 10   X Xenta 711 X       X C 10 X X Xenta 721 X       X ST 20 X X Xenta 731 X X X   X C 20 X X Xenta 913 *** X X   X X S       * S – Service. Means that the web interface is automatically generated in XBuilder and only contains values in value pages and is aimed for commissioning and service. NOTE: For Xenta 701 and Xenta 721, it is not possible to have any end-user web content, such as graphics, trend viewers, alarm viewers or value pages.  Xbuilder allows the user adding a Value Page in the Xbuilder project. It will not be displayed on the webpage though. T – Time Object Pages. Means that Time Object Pages can be added to the XBuilder project. These will only appear for Xenta Servers 701/721 in TAC Vista Workstation and can be used to control Xenta Server time charts from Vista Workstation C – Custom. Means that the web interface is totally configurable in XBuilder; navigation and all features for creating a full end-user web are available. ** Xenta Supp. – Xenta 280/300/401 support. Means that Xenta 280/300/401 can be installed on the LonWorks network beneath a Xenta Server and are fully supported by both the Xenta Server and TAC Vista on top of Xenta Server. *** The Xenta 913 also supports BacNet, M-Bus, and C-Bus. For Xenta Server 5.1.4 major features, please read Xenta Server 5.1.4 Major Features (Xenta 5XX/7XX/913 Capabilities with Graphics, Web Applications, and Migration to other systems).

Issue Step-by-step instructions for calibrating Space Temperature sensor on a Xenta 102-AX (or I/NET MR-VAV-AX) using the M/STAT. Environment Xenta 102-AX MR-VAV-AX M/STAT Cause The preferred method for calibrating temperature in Xenta 102-AX or MR-VAV-AX is through the plug-in.  However, this is not always an option, especially when the responsibility for calibrating is given to a third party test and balance company.  Pocket references exist for navigating through the M/STAT menu, but there aren't clear step-by-step instructions to tell exactly how to perform the calibration. Resolution  Step 1: Connect M/STAT Plug the M/STAT into the jack on the thermostat.  The initial display shows the set temperature.  Step 2: Enter Password Press the Service button.  This prompts you to enter the service mode password.  Default password is 183.  Use the +/- keys to set each digit and the enter key to submit.  If the password is incorrect, the display will blink.  Step 3: Operational Parameters If the password is correct, the first menu option – Unit Parameters (UP) – is displayed.  Hit the select button down until Operational Parameters (oP) is displayed.  Press enter.  Step 4: Calibrate Space Sensor Hit the select button until Calibrate Space Sensor (CSS) is displayed.  Press enter to view the current value.    Step 5: Enter Actual Value Use the +/- keys to change the value beginning with the tenths of degrees.  Press select to change to the degree and ten degree digits.  When the display matches the Actual Value, press enter.  Step 6: Escape Service Mode Press the service key to escape out of the menu.  If you are finished configuring the box, escape all the way back out of the service menu before disconnecting the M/STAT.  Disconnecting in configuration mode can leave the stat displaying “00” or other incorrect numbers.

Issue When creating an Equalization bed with a Filemaster and several clients, a full version of SQL 2005 or 2008 needs to be installed on the Filemaster. All the clients need to have SQL 2005 Express or SQL 2008 Express installed on the remaining PCs. Environment I/Net Seven revision 2.40 and higher running on Windows 7. Cause Setting up Equalization using full SQL 2005 or 2008 and SQL 2005 Express or 2008 Express on the clients. Resolution Install full SQL 2005 or 2008 on the PC that is dedicated to the be the Filemaster. Launch the I/O Configuration and create a new profile. Connect to the instance that is full SQL. Set this as the Filemaster in Workstation Options. Load remaining PCs with SQL 2005 or 2008 Express. Launch I/O Server and create new profile. Set this as Equalized Client in Workstation Options. Once connectivity has been made, verify that Equalization is working.