Building Automation Knowledge Base

Issue Global Point Settings for DLA systems Global / Indirect Points connected over Ethernet continue to report "old data" Environment I/NET Cause When converting to DLA, a router is now between Global and indirect points that may be on the same link. The router will block any message that does not have a global level of "System" The NetPlus Routers (NPR) must have their reference hosts set correctly so that all IP devices know each other exists.  Resolution Connect to each global point on each link or DLA site. Modify each point so that its global point level is "System" If the global points are still not functional, follow this procedure: Modify the Reference host table on each device to point to one master (NPR or Workstation) Reset power on each device to request the routing table Restart the I/O server on the host machine

Issue Deny Entry Tenant when entering new badges after restoring from a system crash on a New Host workstation Environment I/NET Cause Devices in the field may still be looking for the former workstation due to a system setting such as automatic DPU restore. Resolution Connect to the controller Select Edit>Controller>Station Save Select Edit>Controller>Station Restore Select The DPU option Select the affected DPU and click okay Try a badge to verify results This error should only occur when badges are added immediately after a system recovery.  If the issue continues, contact product support.

Issue User limitations in a Xenta Server Environment Xenta Server Cause Setting up User rights on a Xenta Server Resolution Web Users: Web Users are created only from the Web Interface, not XBuilder The limitation on web users is based only on available controller memory A normal user should use less than 100 bytes Excess numbers of users will limit your potential use of controller memory Simultaneous Users: In XBuilder, click on the Xenta Server object Scroll down to TCP/IP Settings and select "Max. number of HTTP sessions" the default if 15, but this number can be modified to between 10 and 20 users. FTP Users: In XBuilder, click on the Xenta Server object Scroll down to FTP settings and select "Max Users" The default number is 4, and the maximum is 5 users.

Issue The A and B Channels used to communicate to Sublan devices need to interface with FOI (Fiber Optic Interface) devices, but not sure what speed it communicates on or what setting it should be. Environment I/NET Seven Controller Lan on a 7793 MCI. Cause Setting up a 7793 Controller to communicate to a FOI. Resolution On a 7793 MCI, there are several ports that are used for communication to various devices. These ports are: A standard synchronous RS485 controller LAN Port. Two standard asynchronous RS485 sub-LAN Ports. Two asynchronous RS232 ports, one used for the HHC Console and the other for Direct Connect to a PC. An optional plug on-board with an RS232 synchronous connection used for an external modem.

Issue Forced Door and Door Open Too Long Alarms not Showing up in Controller Summary Environment I/NET Cause Request to exit device is being activate triggering  valid entry rather than a forced door. Incorrect Message Type Settings Incorrect Masking Settings Resolution Request to exit device is being activate triggering  valid entry rather than a forced door. Connect to the controller Select Edit>Controller>Doors Modify the door Change the Door Release Switch to "None" Test The door Re-set the Door Release Switch to correct setting and troubleshoot hardware Incorrect Message Type Settings Connect to the controller Select Edit>Controller>Doors Modify the door Verify that the Message type for Forced Door and DOTL are set to "Alarm" Verify the Masking for the Door Test The Alarm Incorrect Masking Settings Connect to the controller Select Edit>Controller>Resident I/O Modify the Reader Point for the door Ensure that making is selected and that there is a message priority and an Alarm Priority. (This should match the previously noted settings from the Door editor) Test The Alarm

Issue Temporary day cards set between 9:00am and 6:00pm, are not disabling until the next day or until the controller has been reloaded Environment All windows versions I/NET Seven version 2.15 or below Cause This was an issue with the I/NET software not synchronizing with the controllers in real time after updates where made to the controllers and personnel. Resolution Upgrade to version 2.16 or above as this was fixed in hot fix 2.15b

Issue Customer gets the error "Denied Entry SEL" when they swipe any of their cards Environment All windows Versions All I/NET Seven Versions Cause This is due to Time Schedules not present in I/NET Resolution Create Time Schedules for the doors. In the 7920 (Mipped) 48 K boards and SCU door controllers, put in a door schedule from 00:00 to 23:59 so it is 24 hours. If a Secondary Schedule is set up for an individual on doors that are controlled by a 7920 DPU that use the standard EPROM chip, a “Deny Entry Select Message” will be generated in the Transactions. If 7910s are present then the same above rule applies.

Issue Graphics points appear OK, but are not dynamically updating. Alarms and messages appear in the AMT. Double clicking on a point on the graphics, the displayed value is significantly different to what is displayed on the graphics page. Graphics have question marks for the data. Rebooting the PC makes data viewable again on the graphics. This happens regularly over time. Product Line TAC INET Environment I/NET Seven 2.15B through to 2.30 Cause Changes in Microsoft Windows video/graphic files have meant changes were required to the I/NET Seven Software.   Resolution Upgrade your I/NET Seven system to 2.31 or above.

Issue Continuum 1.9x and above will not install correctly on a PC / Laptop that is on a domain, One example: When trying to run the Continuum Database Initialization program the following error message may pop up: You must have local NT administrative privileges to run this application. Environment Windows OS 7 8 10 Continuum 1.9x 2.x Inet SQL 2005 SQL 2008 SQL 2012 Cause Microsoft has introduced the use of a higher level of security in the install of their SQL database software SQL 2005 / SQL 2008 / SQL 2012. When you install Continuum you need to make sure you are logged onto the PC / Laptop as a local administrator, in the case of a lot of a corporate networks, you are most likely logged on as ether a restricted user or a domain administrator, these logons do not have the privileges you need to install an SQL database. Resolution Step by step guide to creating a local administrator user on your PC / Laptop Go to "Start" then "Control Panel" in Windows (Windows 7 and above, top right corner change "view by" to "small icons" this will show all icons) Go to "Administrative Tools" Go to "Computer Management" / "Local Users and Groups" In users, right click on the right panel and add new user Fill in the user name and password, un-tick user must change password Tick password never expires then ok it Now go back into control panel and click on "User Accounts" Click on the name you just created, this will open the properties screen (Windows 7 and above click on "Manage user accounts") Click on "Group Membership" then select others, and highlight administrators (Windows 7 and above double click on name you created, click "group membership" click "other" then in the drop down select "Administrator") Apply this and then ok it. Log off your normal account and log back on as the new user you have just created

Issue Site Using AC or Enrollment Reader getting Denied Entry Tenant message on all new badges Environment I/NET Cause Improper AC Reader Configuration.  This was noticed after restoring from a backup to a new machine. Resolution Using the Start Menu, Open I/NET Configuration Modify the Active Profile Change the AC Reader Type and AC Reader Port to the correct settings for the site Click Okay Restart the I/O Server.

Issue In newer versions of XBuilder, when importing I/NET sav files into the project, an attribute called "flags" is included.  In an I2V integration, this signal can be used to decode the binary flags associated with an I/NET point. Product Line TAC INET, TAC Vista Environment XBuilder 5.1.5 and later Cause In earlier versions of XBuilder, each binary flag was separated out into an individual signal.  These signals include: test manual alarm old unack alarm_ack Binding each of these values (along with value, state, and/or control) for every point displayed on a graphic could quickly cause the number of bindings to expand to a number that caused performance issues with TGML graphics.  To combat this, all of the binary flags were combined into one signal called "flags." Resolution The masking for the flags signal comes from the communications format of I/NET: 7 6 5 4 3 2 1 0 Test Alarm Alm Inh Unack Old Manual Not Used To use these in a TGML graphic, read in the flags signal to a component attribute.  Then read the value and mask off the necessary bits: test = ((flags & 128) == 128); alarm = ((flags & 64) == 64); unack = ((flags &16) == 16); old = ((flags & 😎 == 8); manual = ((flags & 4) == 4); Test, Old, and Manual can be used to append the point value with a T, O, or M, respectively to emulate an I/NET environment.  Logic will need to be written to read in the alarm and unack signals: alarm unack inhibit result false false   No alarm condition true false false Alarm is still active, but has been acknowledged true false true Input active, but no alarm condition false true   Alarm has cleared, was never acknowledged true true   Unacknowledged alarm present

Issue Minimum CFM not maintained when MR-VAV-AX goes into un-occupied mode. Environment I/NET MR-VAV-AX Cause As shown on Page 51 of TCON 147, this is part of the design of the VAV.  Resolution If you must maintain a minimum CFM. Remove any schedules or calculation point extensions that may cause the box to go to unoccupied state. Set the Loc Occ (Local Occupancy) to Occupied and disconnect local occupancy sensor Set the MCI Occ to on As stated in TCON 147 page 51.  When in any un-occupied Mode, Minimum CFM is not used. The system will toggle between 0 CFM and Cooling High Flow depending on box load.  Also note that if Central Plant Heat is not enabled. Then there will be no call for heating when Un-occupied.

Issue Cannot find part number for 7797 or 7793 Environment I/NET iPortal Cause The 7790, 7793 and 7797 all use the same hardware.  The are configured to be the specific controller type using the Hand Held Consol. Resolution Log into iPortal Go to product Search Select to search for a Part Number Enter %7790% into the search field. The part number for the board is 7790A

Issue Procedure for Splitting Existing Links to DLA architecture Environment I/NET Xenta 527 NPR Cause As cable degrade over time it is more economical to split a controller LAN into multiple DLA sites that to re-run the wire. This is especially true when dealing with broken underground wire. Resolution This is a basic order of operations for how to split a single link.  Please select Start > All Programs > I/NET > Manual-Technical Reference Guide and review section 1-11 before proceeding.  Determine a logical location for the split in the controller LAN Install the Xenta 527 or NPR and ensure that Ethernet communication if available. (DO NOT plug in the Ethernet cable yet) Back up the I/NET database Reconfigure the existing router to be a DLA device.  DO NOT use site 0 Configure the new Router to be a DLA device using a different site address than the first router.  You can use the same station address if needed. Plug in the Ethernet cable At the I/NET workstation verify that each of the devices is online. You may need to restart the I/O server and verify Reference Hosts.  At the Workstation you should now have to connect to the Link, then to the controller. In I/NET configuration, click on Host Masks.  Modify the host mask settings for the existing router and note the settings.  Copy theses settings to the new DLA device(s). Back up the I/NET database Physically break the Controller LAN and connect one leg to the new Router. You may need to remove or disconnect any segment of wire that now leads to no where. At the I/NET workstation you should now be able to connect to each site and see controllers populated under it. If you cannot, a common reason is that you have 2 routers connected to the same controller LAN section and no router connected to the other section. Select Edit>Host Computer>Network Configuration Notice that the Split Link has been renamed to DLA Link #.  You can change this name in newer revisions of I/NET Select the link you have split and click Penetrate. You will see the sites displayed with " * " next to each. Each site will take the Host Name you gave it during configuration. Click Save All Penetrate into the highest numbered site. Click Save all and close.  Then work your through each site from highest to lowest number saving all of the controllers under it. Open a graphics page and test points that are under each of the sites. In an access system. You can test by adding or removing an individual from a door under each site. Backup the I/NET Database. NOTES: You can not have duplicate station addresses under the same link even if they are on different sites. The controllers are addressed LLSS (Link##Station##) no duplicate LLSS address can exist within an I/NET system. The exception to the above is that all Xenta 527 can use the same station address as that address is not visible from the Host workstation. Each 527 must have a unique link and site address.

Issue What is the replacement hardware for the 7900 Series security devices, DPU 7910, DPU 7920, DIO 7940 and DIU 7930. Environment Series 7900 DPUs. DPU 7910, DPU7920, DIU 7930 and DIO 7940.   I/NET Seven. Cause Series 7900 door controller units are no longer available.  Replacement Hardware is the SCU 1200 Series. Resolution  Below is a table showing the comparison and replacement hardware for the 7900 Series controllers.   Series 7900 Replacement I/NET Seven Host Software Network Designation MCU Type Device Type DPU 7910 SCU 1284 DPU SCU 1284 DPU 7920 SCU 1284 DPU SCU 1284 DIO 7940 SCU 1280 DIO SCU 1280 DIU 7930 SCU 1200 DIU SCU 1200   Notes:  To use the full input capacity of the SCU series, (12 DI), you must use the device in a double-address mode. When typically using them as a replacement for 7900 series the existing addressing usually restricts the use to single address mode. Refer to TCON312 for further information. Also be aware of I/NET system Compatibility, download TCON312 (Overview section) for further detail.  Regardless of which version of TAC I/NET software you use, you must load SLIs with updated software in order to properly communicate with the SCU.  

Issue TCONs are listed and available on The Exchange Download Center. This index is meant to provide a quick reference to find the desired TCON even if the number is not known. Product Line TAC INET Environment TCON documents Cause The Exchange Download Center allows for searching by either TCON number, title, or document content. This is a list of those documents with links to the Download Center. Click here to view the complete list in The Exchange Download Center. Resolution TCON069 Unitary Controller (Model 7200 Series Unitary Controllers) Installation Guide TCON073 Model HC7410 Hand-Held Console Installation Guide TCON074 Building Manager Access Instructions Card TCON077 Model 1000 Door Processing Unit (DPU 1000) Installation Guide TCON078 Elevator Control Unit (EVC) Installation Guide TCON079 Remote Dial Tap (RDTAP) Installation Guide TCON082 Discrete Input Unit (DIU 1600) Installation Guide TCON083 The ABC’s of DDC (CSI-1991) TCON084 Docutrend ... the Quick and Easy Way! Reference Guide TCON086 Door Processing Unit 3000 (DPU-3000) Installation Guide TCON087 Fiber Optic Interface (FOI) Installation Guide TCON092 LAN Monitor 1 (LANMON 1) Reference Guide TCON093 Model 7460 Universal Controller Interface (7460 UCI) Installation Guide TCON094 I/NET System 7700 Operator Guide TCON095 7700 DCU Installation Guide TCON096 7716 PCU Installation Guide TCON097 7740 DCU (includes 7741 DCU) Installation Guide TCON098 7750 DCU Building Manager Installation Guide TCON099 7760 Unitary Controller Interface Installation Guide TCON100 7780 Distributed Lighting Control Unit Installation Guide TCON101 Model 7800 Series Taps & Repeater Installation Guide TCON102 7771 Industrial Communication Interface Installation Guide TCON103 I/NET 7700 Icon Editor Reference Guide TCON104 I/NET 7700 Text File Compiler User Guide TCON105 Discrete Input Monitoring and Output Control Unit (DIO-8000) Installation Guide TCON106 7718 PCU Installation Guide TCON109 7790 LAN Interface Unit Installation Guide (7791 DPI, 7792 MRI, 7793 MCI) TCON110 I/DISC Sorting Procedure Reference Guide TCON111 Door Processing Unit (DPU 3100) Installation Guide TCON112 CSI Access Control Readers Installation Guide TCON113 I/STAT & Micro Regulators MR123 Installation Guide TCON114 Model 7728 Series I/SITE I/O Controllers Installation Guide TCON115 Door Processor Unit 7900 (DPU 7900) Installation Guide TCON116 DPU 7910A Installation Guide TCON117 DPU 7920 Installation Guide TCON120 Guidelines for Smoke Control Reference Guide TCON122 Series 7797 Industrial Communication Interface Installation Guide TCON123  I/NET Memory Interface Processor (MIP01) Installation Guide TCON124 DIU 7930 Installation Guide TCON125 DPU 7940 Installation Guide TCON126 I/STAT & Micro Regulator Controller Installation Guide TCON127 7756 PCU Installation Guide TCON130 MR55X and I/STAT Installation Guide TCON135 I/NET Communications Interface for Cerberus Pyrotronics (779703 ICI Cerberus) Installation/Reference Guide TCON136 I/NET Communications Interface for McQuay MicroTech Open Protocol Communications (779704 ICI McQuay) Installation/Reference Guide TCON137 I/NET Communications Interface in Support of YorkTalk XL/LINC Chiller ISN (779705 ICI YorkTalk) Installation/Reference Guide TCON138 7798 I/SITE LAN Installation Guide TCON139 I/NET Communications Interface for Trane (779706) Reference Guide TCON140 I/NET Communications Interface in Support of Notifier AM2020 Fire Detection System (779707 ICI Notifier) Installation/Reference Guide TCON142 I/NET v4.30 System Operator Guide Operator Guide TCON143 I/DISC Fob Installation Guide TCON144 7798 I/SITE LAN Installation Sheet TCON145 I/NET System Technical Reference Guide TCON146 I/NET Communications Interface in Support of Square D PowerLogic Network Interface Module (779708 ICI Square D) Installation/Reference Guide TCON147 ASC-VAV-AX Installation Guide TCON148 ASC-VAV-AX Installation Sheet TCON149 ASC-MR-VAV-Series (AX and X1) Pocket Reference TCON150 I/DISC Reader (IDISCRDRB) Installation Sheet TCON151 I/NET Docutrend Technical Reference Guide TCON152 Video Badging Subsystem (S/90 Integrated Video Badging) Installation Guide TCON153 ASC MR-AHU Installation Guide TCON154 ASC MR-AHU Installation Sheet TCON155 ASC MR-VAV-X1 Installation Guide TCON156 MR-VAV-X1 Installation Sheet TCON157 I/NET System Forms and Worksheets Reference Guide TCON158 ASC MR-AHU Pocket Reference TCON159 I/NET Communications Interface for Edwards Systems Technology Fire System (Model 779711) Installation/Reference Guide TCON160 I/NET v4.x Utilities Software Operator Guide TCON161 ASC MR-HP Installation Guide TCON162 ASC MR-HP Installation Sheet TCON163 ASC MR-HP Pocket Reference TCON164 ASC MR-VAV-X2 Installation Guide TCON165 ASC MR-VAV-X2 Installation Sheet TCON166 ASC MR-VAV-X2 Pocket Reference TCON168 I/NET Video Badging (I/NET VB) Operator Guide TCON169 I/NET ODBC Driver (INETODBC) Technical Reference Guide TCON170 Intellution Driver CSI I/O Driver for the Intellution FIX DMACS Installation Guide TCON171 Door Processor Unit 7920 with Essex PIN Installation Guide TCON172 PWM-C Pulse Width Modulation to Current Transducers Installation Sheet TCON173 PWM-P Pulse Width Modulation to Pressure Transducers Installation Sheet TCON174 PWM-R Pulse Width Modulation to Resistance Installation Sheet TCON175 PWM-V Pulse Width Modulation to Voltage Transducers Installation Sheet TCON176 Model IP Current to Pneumatic Transducer Installation Sheet TCON177 Model ASC1 Analog Signal Converter Installation Sheet TCON178 XFMR Series Transformers TCON179 Model SA1 Surge Arrestor for System 7700 and System 90 Installation Sheet TCON180 UniHub Tutorial (UniHub 2.2) Reference Guide TCON181 I/NET v4.3x Getting Started TCON184 NetPlus Router 2000 Installation Guide TCON185 I/Site LAN Installation Sheet TCON186 I/View Version 1.0 Operator Guide TCON187 UniHub Version 3.1 Technical Reference Guide TCON188 UniHub 3.0 Tutorial Reference Guide TCON189 779712 ICI BACnet Installation Guide/Reference TCON190 7798B1 I/SITE LAN TCON191 NetPlus Router Installation Sheet TCON192 I/NET v4.10 Guide opérateur du système TCON193 Système I/NET Guide de Référence Technique TCON194 I/NET Docutrend Guide de Référence Technique TCON195 I/NET System v4.10 Bedienerhandbuch TCON196 I/NET System Technisches Referenzhandbuch TCON197 I/NET Docutrend Technisches Referenzhandbuch TCON198 I/NET Sistema v4.10 Manual del Operador TCON199 I/NET Sistema v4.10 Manual de Referencia TCON200 I/NET Sistema v4.10 Docutrend Manual de Referencia TCON203 NetPoint VAV (NP-VAV-AX) Installation Guide TCON204 NetPoint VAV-AX Installation Sheet TCON205 NetPoint VAV-AX Pocket Reference Card TCON206 NetPoint™ VAV-AX (NP-VAV-AX) Application Reference Guide TCON207 I/NET 2000 v1.x System Operator Guide TCON209 I/NET 2000 v1.x Technical Reference Guide TCON210 I/NET 2000 v1.x Docutrend Reference Guide TCON211 I/NET 2000 v1.x ODBC Driver (IODBC32 Driver) Technical Reference Guide TCON212 I/NET 2000 v1.x Operator Guide TCON213 I/NET 2000 v1.x Getting Started TCON215 NetPoint General Purpose Unit 506R (NP-506R) Installation Sheet TCON217 I/NET 2000 Troubleshooting Guide TCON218 NetPoint General Purpose Unit 546R (NP-546R) Installation Sheet TCON219 NetPoint General Purpose Unit 1008R (NP-1008R) Installation Sheet TCON220 NetPoint General Purpose Unit 1048R (NP-1048R) Installation Sheet TCON221 NetPoint General Purpose Unit (NP-GPU) Technical Reference Guide TCON222 NetPoint General Purpose Unit 506 (NP-506) Installation Sheet TCON223 NetPoint General Purpose Unit 546 (NP-546) Installation Sheet TCON224 NetPoint General Purpose Unit 1008 (NP-1008) Installation Sheet TCON225 NetPoint General Purpose Unit 1048 (NP-1048) Installation Sheet TCON226 I/NET 2000 Dial Setup Guide TCON227 UniHub Application I/NET Notifier Interface Reference Guide TCON228 I/NET Interface UniHub Application CASI-RUSCO Secure Perfect Reference Guide TCON229 I/NET 2000 v1.x Operator Guide (MTRC) TCON230 I/NET 2000 v1.x Technical Reference Guide (MTRC) TCON231 Smoke Control Systems Manual TCON236 I/NET 2000 v2.x Operator Guide TCON237 I/NET 2000 v2.x Technical Reference Guide TCON238 I/NET 2000 v2.x Getting Started TCON238A I/NET 2000 Revision 2.10 Addendum TCON239 I/NET 2000 v2.x Docutrend Reference Guide TCON240 I/NET 2000 v2.x ODBC Driver Technical Reference Guide (IODBC32 Driver) TCON241 I/NET 2000 v2.x Utilities Operator Guide TCON242 7716-U8 Smoke Control Data Sheet TCON243 7756-U8 Smoke Control Data Sheet TCON244 7771-U8 Smoke Control Data Sheet TCON245 B7771 U8 Smoke Control Data Sheet TCON246 7790A-U8 Smoke Control Data Sheet TCON247 7797-12-U8 Smoke Control Data Sheet TCON248 7798B-U8 Smoke Control Data Sheet TCON250 FSCS-1-xxxxx-U8 Smoke Control Data Sheet TCON251 FOI1-U8/FOI2-U8 Smoke Control Data Sheet TCON252 20010-U8 & 20020-U8 Smoke Control Data Sheet TCON254 MR88R-U8 Smoke Control Data Sheet TCON255 MR88-U8 Smoke Control Data Sheet TCON256 MR632-U8 Smoke Control Data Sheet TCON257 MR55-U8 Smoke Control Data Sheet TCON258 MR55X-U8 Smoke Control Data Sheet TCON259 MR160-U8 Smoke Control Data Sheet TCON261 MR-HP-U8 Smoke Control Data Sheet TCON262 MR-VAV-AX-U8 Smoke Control Data Sheet TCON263 MR-VAV-X1-U8 Smoke Control Data Sheet TCON264 MR-VAV-X2-U8 Smoke Control Data Sheet TCON265 78010-U8 Smoke Control Data Sheet TCON266 B78010-U8 Smoke Control Data Sheet TCON267 78035-U8 Smoke Control Data Sheet TCON268 B78035-U8 Smoke Control Data Sheet TCON269 78061-U8 Smoke Control Data Sheet TCON270 B78061-U8 Smoke Control Data Sheet TCON271 78020-U8 Smoke Control Data Sheet TCON272 B78020-U8 Smoke Control Data Sheet TCON273 78022-U8 Smoke Control Data Sheet TCON274 B78022-U8 Smoke Control Data Sheet TCON275 78032-U8 Smoke Control Data Sheet TCON276 B78032-U8 Smoke Control Data Sheet TCON277 7808-U8 Smoke Control Data Sheet TCON278 B7808-U8 Smoke Control Data Sheet TCON280 DPU7911A/7912A-U8 Smoke Control Data Sheet TCON281 DPU-7920-U8 Smoke Control Data Sheet TCON282 DPU7921/7922-U8 Smoke Control Data Sheet TCON286 I/STAT-LCD Installation Sheet TCON287 I/NET® 2000 System with ID Works Upgrade/Integration Guide TCON289 NetPoint General Purpose Unit 546-X1 (NP-546-X1) Installation Sheet TCON293 779715 ICI ModBus Installation Guide/Reference TCON294 I/NET 2000 Web Interface Reference Guide TCON295 INET to Vista (I2V) Graphics Conversion Utility Reference Guide TCON296 TAC OPC Server for I/NET Seven TCON297 Distributed Link Architecture (DLA) User Guide Version 1.0 TCON298 I/NET Seven Getting Started TCON299 I/NET Seven Operator Guide TCON300 I/NET Seven Technical Reference Guide TCON301 I/NET Seven Reference Guide – Database Connectivity and Reporting TCON305 Model 2000 NetPlus Router Notice TCON306 7920 DPU - DPU48K Installation Sheet TCON307 LAN Connector Advisory TCON311 7798C SubLAN Interface Installation Guide TCON312 SCU 1200, SCU 1280, SCU 1284 Installation Guide TCON313 SCU 1200, SCU 1280, SCU 1284 Installation Sheet

Issue Customer Advisories for the TAC I/NET Seven product line Product Line TAC INET Environment TAC I/NET Seven Cause Customer Advisories are not clearly stated what they pertain to on the extranet. This articel is designed to clarify the CA Advisories. Resolution Please find the links below for the Customer Advisories pertaining to the I/NET product line: November 23, 2004   CA-2004-08   I/NET Seven Windows XP Service Pack Two September 21, 2004   CA-2004-07   I/NET 2000 Support September 8, 2004   CA-2004-06   U.S. Robotics Modems and I/NET Seven August 23, 2004   CA-2004-05   DPU Restore Host June 22, 2004   CA-2004-04   Microsoft SQL Server 2000 and Client Relationship April 15, 2004   CA-2004-03   Creating I/NET Seven User Groups March 23, 2004   CA-2004-02   TAC Menta Enthalpy Calculator: Imperial Units February 18, 2004   CA-2004-01   Using the NetPlus Router with I/NET Seven December 1, 2003   CA-2003-03   Microsoft Support Policy October 16, 2003   CA-2003-02   Microsoft Windows98/NT and I/NET 2000 February 4, 2003   CA-2003-01   I/NET Seven: Microsoft SQL Server 2000 SP3 and MSDE 2000 SP3

Issue Filemaster is Full SQL 2005 and Equalized Client is SQL Express fails to equalize.  Environment Full SQL 2005 for the Filemaster SQL Express for the Equalized Client 2.31 version of TAC I/NET Seven 2.4x version of TAC I/NET Seven Cause  SQL Express doesn't start equalization services automatically. Resolution The Equalized Client refused to replicate the database with the Filemaster. Equalization is not succeeding even though the little icon may say it is equalized. Filemaster shows pending. Start I/NET and check the host passwords to see if equalization has taken place. The following steps will cause equalization to take place:  Restart the pc to ensure there isn't a program hanging in the memory. Demote Equalized Client to Stand Alone. Exit I/NET and I/O Server Go to Start/Run/CMD Maneuver to the C:\Program Files\Inet Seven folder and type the following:  ineteqzmerge /unregserver     press the Enter key ineteqzmerge /service     press the Enter key Now go to Services by selecting My Computer/Manage/Services and look for the Service running called InetEQZMerge and start the service and select Automatic. Now you should promote the I/NET workstation to Equalized Client ensuring you put the Filemaster Name rather than IP address. The snapshot will be delivered to the Equalized Client. After equalization you may need to shut down I/Net and the I/O Server one last time and then restart I/NET Seven. Now return to Services by selecting My Computer/Manage/Services and look for the Service running called InetEQZMerge where you should STOP then START the service again.  One way to test equalization from Filemaster to Equalized Client: in I/NET Seven under Edit/Host Computer/Passwords add a user/password. Check the other computer to see if the database replicated the new user/password and Vice Versa. If ineteqzmerge is already running as a service.  Try stopping and starting the service.

Issue When Starting I/NET you get a blank error message with a Red Hand. Environment I/NET Remote Client Configuration Cause You are getting the Red Hand error because the active configuration is a Remote Client Configuration and the primary Server cannot be reached or the Network is down. The Red Hand may also appear when I/NET cannot connect to the currently configure SQL database Resolution Option 1 - Check that you are connected to the network. Ensure that the Server you are remoted into is started and online Option 2- Open I/NET Configuration Change the Active Profile to one that is Standalone

Issue Unable to access door schedule from an I/NET Graphic.  Attempts to modify the schedule bring up the time schedule point extension for the point instead of the door ATS. Environment I/NET Graphics Cause When adding a door to a graphic page you can either add it using the Point tool or the Door Tool. If you are using the point tool you will only be able to edit point extensions from the graphics page.  If you wish to use Access features you must use the Door Tool Resolution Edit the graphics page Right click on the point object and click properties. A Discrete Point Drawing Styles Window will pop up.  Note the Point Address Click Cancel Select I/NET>Doors to activate the I/NET Door Tool Click next to the point object and select the appropriate door. Click okay Right click on the door and select Properties. Configure the Door Point Drawing Styles as desired. If desired, delete the Discrete Point  object from the graphics page. Save your work and View the Graphics page To modify the ATS, right click on the Door and select Door Schedules.