Issue Xenta 555/731 resets when an alarm is blocked or unblocked. Environment Xenta 555, 731 XBuilder Cause If you set an alarm object to email you when the alarm is blocked or unblocked, the Xenta will send the email, and change the alarm state to blocked or unblocked, but then performs a reset. Resolution Work around for now is to not check the blocked and unblocked condition to send emails in XBuilder

Issue Vista to I/NET Integration Tips Product Line TAC INET, TAC Vista Environment I2V Integration I/NET XBuilder Xenta 913 Xenta 527 Cause An input in I/NET can only be controlled from an outside source if it is in "Test" or "Manual," so outputs must be used. Resolution When integrating with an I/NET system using a Xenta 5/7/9xx, all I/NET points must be defined as either AO or DO, regardless of the direction of information flow. To get data from an I/NET system (into Lon, BACnet, or Modbus) use the AO attribute "value" or DO attribute "value." To get data into an I/NET system (from Lon, BACnet or Modbus) use the AO attribute "value" or DO attribute "control."

Issue No Values being displayed on an MR Environment I/NET MR Micro Regulator Controllers Cause Quick Poll not enabled. Resolution Connect to the controller. Select Edit/Controller/MCU Configuration. Select Station and check the QP (Quick Poll) boxes for the addresses with this issue. Close out the Editors and restart I/Net again.

Issue Exporting/Importing Configuration Profiles and need to copy CCTV configuration from one machine to another. Product Line TAC INET Environment I/NET Seven Cause When Configuration Profiles are created on one PC and the user wants to copy it onto another PC, there is no easy way to do this even through the SQL database. To accomplish this the user would have to first, Export and then Import the configuration files from the registry. Likewise when setting up a second standalone machine to use the same CCTV interface or similar Host masking settings can take some time. This process will allow you to transfer everything configured under the profile setting to a new machine. Resolution The following step describes how to do this: Caution • Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on your computer. • To open Registry Editor, click Start, click Run, type regedit, and then click OK. • You can use a text editor like Notepad to work with the registry files you create by exporting. • You can save registry files in the Windows format, or as text files. Registry files are saved with .reg extensions, and text files are saved with .txt extensions. • In Windows Explorer, double-clicking a file with the .reg extension imports the file into the computer's registry. To import a registry hive just double click it from Windows Explorer. Open the Registry Editor On the File menu, click Export. In File name, enter a name for the registry file. Under Export range, do one of the following: To back up the entire registry, click All. To back up only a particular branch of the registry tree, click Selected branch and enter the name of the branch you want to export. Click Save. HOST MASK information To share host mask configurations between PCs, browse to C:\I/NET SEVEN DATA and copy the .dat files relevant to the configuration profile

Issue ATS button Grayed out after upgrade to 2.21, 2.30, 2.31 or beyond from a revision prior to 2.21 Environment I/NET software upgraded to 2.21, 2.30, 2.31 or beyond from a revision prior to 2.21. 2.40,2.40a,2.41,2.41a Cause Change in password rights forces revisit of password permissions. After the upgrade the ATS button in the door editor is grayed out or unavailable. It is also grayed out if you modify the parameters of the door and try to click ATS at the bottom of the window. Resolution Edit Host Computer and select Passwords. From here you will need to edit the TAC account as well as the accounts who will need access to the ATS button. Scroll down to the two Door Schedules, first under Host Access and the second under DCU Access. Put a check in the box for enabling the Door Schedule. Log off and log back in for the settings to take effect.

Issue Host Computer running Windows Virtual Machine (VM) and not able to see the Xenta 527-NPR Environment Windows XP running Virtual Machine with I/NET running on the Virtual Machine.   Cause When running Virtual Machine mode, your network via TCP/IP is not able to see the Xenta 527 NPR because of the Default NAT setting needing to be changed to Bridged.   Resolution When setting up Windows Virtual Machine the default setup is "NAT" but needs to be changed to "Bridged" Bridged mode lets the virtual machine share the host's Ethernet connection, while appearing as a separate machine with its own MAC and TCP/IP address. NAT mode nats through the hosts NIC, much like the 192.168.1.x machines nat through your router to the internet. The VMware server assigns DHCP addresses to the virtual network cards, and the NAT system takes it from there through the real NIC.

Issue AMT not showing First Name and Last Name information in the Transactions Window   Environment I/NET running in a Windows Environment Xenta Server 527 / 731 Cause The Host PC is not listed as the SQL Host Number in the Xenta 527 / 731. Resolution In the configuration of the Xenta Router the Host PC has the default value of Zero. To fix this you must: Connect the Xenta 731/ 527 Server 24 VAC power. Refer to the TAC Xenta 527 Installation Instructions (0FL-3956). Connect a PC to the Xenta Serves. Attach a serial cable from the computer’s COM port to the RS-232 B port on the front of the Xenta Servers. Refer to TAC Xenta 511/527/911/913 Handbook (0-004-7870) for complete instructions. Set the Xenta Server communication parameters. Start a Hyper Terminal Session on your PC, once the cable is connected it will display the default information on the Xenta. Note: The factory default login/password is root/root, Hyperterminal into the Xenta and login with appropriate credentials. From the dsh/> prompt type inethost Hit the ENTER key sixteen times to get to the SQL Host Number. It’s default is 0 and should be changed to the HOST NUMBER for the Host PC. The host PC number can be found in the I/O Server at the top right hand side in the TCP/IP setting box. Log out and be sure to restart the Xenta Server for settings to change.

Issue SevenReports times out OR only collects data based on two criteria - 1.first five seconds 2. cannot display over five hundred values and fails to create a full report. Environment I/NET Seven using SevenReports on Windows based PC. Cause Seven Reports times out when collecting data from the database. Resolution Editing the OS Registry is like having brain surgery. Be careful and clear in your actions. Administrative rights are required. Go to Start\Run and type Regedit drill down on left side folders and follow these steps: HKEY_CURRENT_USER\Software\Business Objectives\Suite11.0\Crystal Reports Designer Component\DatabaseServer BrowseTimeout which should currently have the numerical value: 5 Double click, select Decimal, and change value data to the numerical value: 0 MaxNBrowseValues which should currently have the numerical value: 500 Double click, select Decimal, and change value data to the numerical value: 0 Exit Registry editor and reboot the operating system. This changes the SevenReports to not time out and allowance of over five hundred values.

Issue How to upgrade the bin files and SAV files in controllers Product Line TAC INET Environment I/NET Seven 2.xx running in a Windows Environment. Cause The bin files for the controllers are not all current with the version of I/NET being used. The SAV files backup process and what gets overwritten. Resolution To upgrade the bin files in the controllers: Attach to the controller by selecting from the pull down menu in I/NET, Connect and drill down past your link NPR to the controller Select Edit/Controller/Station Save – this backs up the current programming on the controller and overwrites your .sav file Select Edit/Host Computer/Software Restore and put a check in the box for Software and select the button for Download –this pushes the latest bin file to the controller. If you select the Database box in the previous step, it will push the database to the controller as well. If you have SCU or DCU controllers, select the SCU/DCU button at the bottom of the window from step 3 and follow the same procedure. Note: BIN files are stored in the C:\INET Seven Data\Data folder   To upgrade the SAV files in the controllers: Attach to the controller by selecting from the pull down menu in I/NET, Connect and drill down past your link NPR to the controller Select Edit/Controller/Station Save – this backs up the current programming on the controller sav files are located on the C:\Inet Seven Data\SAV folder. To make a backup, simply copy this folder to another location Step 2(two) overwrites the current SAV file in the c:\INet Seven Data\SAV location To restore the current SAV file to the controller, select Edit/Controller/Station Restore and overwrite the database in the controller   KEY POINT: bin files are the software for the controller/device .sav files are the database

Issue An upgrade site that has gone from a 7798b with dialup capability attached via modem to see the I/NET Seven C-Lan network has gone to VoIP phone communication. This changes the dialup communication. How to make this communication work? Environment I/NET Seven communicating with remote dial-up to a 7798b control board using USRobotics modem and analog phone line Cause Changing company structure to Voice over Internet Protocol (VoIP) rather than analog dial-up communications Resolution The Xenta 527 web based router will need to be in place to replace the dialup connection. Add a CLX card to the 7798b so it will work communicating to the 527 web based router (Note: the 7798C has this capability soldered onto the board and is not necessary). XBuilder will be required to set up graphic pages and email alerting if outbound communication from the network is needed.

Issue "Incorrect or missing I/Net Host Tool license." error occurs when I/NET Host Tool is launched via Vista > Tools > I/NET Host Tool. Product Line TAC INET, TAC Vista Environment I/NET Host Tool Cause "Incorrect or missing I/NET Host Tool license" error will occur if there is a full version of I/NET installed with its own license key. Running the full version of I/NET and launching I/NET Host Tool via Vista, will attempt to open a new instance of I/NET. The system will throw the error message because there is already an open instance with a license that is not the I/NET integrated license. I/Net (2.4X) runs as a service and will also create this condition if a second instance is launched. Stopping the service will allow I/Net to open without error. When using XBuilder to refresh the I/NET network. In XBuilder, upon a refresh, an instance of I/NET Host Tool is launched. If there is a current open I/Net instance, the error is thrown. Resolution This will not affect the network in any way since I/NET Host Tool and the full version use the same I/O Server. To avoid this message, shut down I/NET and I/O Server and start it again via Vista > Tools > I/NET Host Tool.

Issue Xenta error log - NoLink 29 Environment Xenta Servers Xenta 511, 527, 701, 711, 721, 731, 913 Cause When checking the error log of an Xenta there is a error "NoLink 29". The error means that the network cable has been unplugged or that the Xenta has lost contact with the host in another way. Resolution 1. Check so that there is no loose ends on the TCP/IP cable connected to the Xenta and the router/switch. 2. Check with IT department to see if there has been any planned or unplanned disruption on the network.

Issue Remote Client Configuration Issues I.Net 2.31 and prior Product Line TAC INET Environment I/Net Seven version 2.xx with need for Remote Client configuration. Equalization, FileMaster, File Master, Equalized Client, Remote Client, Equalize, FM, EQ, RC, MSDE, Express, Full SQL, SQL, TCP/IP, Connection Cause Remote Client changes with I/Net Seven version 2.21 to 2.31 release. Resolution There are two different configurations for the Remote Client setup in I/Net Seven. Clicking the links below will open a PDF document which will show how the communication should be setup. This configuration is in the I/O Server under the current profile and can be found in the Workstation Options.   *IP Addresses are for demonstration purposes only.

Issue Error importing I/NET sav file to XBuilder Environment XBuilder I/NET sav file import Cause There's a problem in how the DcuXml.exe and XBuilder handles the import of sav files. If the "home" folder of the Windows user you are logged in with has a ".", XBuilder will import the sav file to the I/NET folder alright, but will actually look for the sav file in the Files folder, so one folder back. Eg. Domain user: br Location of the copied sav file: C:\Documents and Settings\br\Local Settings\Temp\XBuilderPrj\PROJECTNAME\Files\INET (For Win7 & Win Server 2008, it should be C:\Users\br\AppData\Local\Temp\XBuilderPrj\PROJECTNAME\Files\INET. You need to turn on the Show hidden File option in Folder and search options under the Organize menu ) Where XBuilder looks for the sav file: C:\Documents and Settings\br\Local Settings\Temp\XBuilderPrj\PROJECTNAME\Files\INET (For Win7 & Win Server 2008, it should be C:\Users\br\AppData\Local\Temp\XBuilderPrj\PROJECTNAME\Files\INET) Local user: br Location of the copied sav file: C:\Documents and Settings\br.WSDKHER9562\Local Settings\Temp\XBuilderPrj\PROJECTNAME\Files\INET (For Win7 & Win Server 2008, it should be C:\Users\br.WSDKHER9562\AppData\Local\Temp\XBuilderPrj\PROJECTNAME\Files\INET) Where XBuilder looks for the sav file: C:\Documents and Settings\br.WSDKHER9562\Local Settings\Temp\XBuilderPrj\PROJECTNAME\Files (For Win7 & Win Server 2008, it should be C:\Users\br.WSDKHER9562\AppData\Local\Temp\XBuilderPrj\PROJECTNAME\Files) Resolution XBuilder will generate an error, and the import.xml will be locked by the DcuXml.exe process, so you manually have to stop that. What you have to do is manually copy the sav file to the PROJECTNAME\Files directory before you import the I/NET network.

Issue It is not possible to access graphics in a Xenta 5/7xx from a smart phone mobile app. Environment Xenta 511, 527, 711, 731 Smart Phones: Apple iPhone, iPad, Android Cause Graphics in a Xenta 5/7xx webserver render in the web environment using Java.  There is not currently a smart phone in the market that is works with Java applets. Resolution There is currently no supported mobile solution for viewing graphics in a Xenta web server. 

Issue Problem with downloading bin file with more than one door defined causes second set of doors to deny reads. Bin files connected to this issue are 3.24, 3.25, 3.26 Environment TAC I/Net Seven using Access Control. SCU 1284 configured with two doors. (Dip Switch 6 ON gives double address)  Cause Bin file failure to download with double address setting. Resolution On an SCU, an SCU is configured for 4 doors. 2 of those doors are working. 2 of the doors on the SCU are not working. Only thing that has changed is the SCU was downloaded with a new bin file. Nothing in door configuration was changed, no dip switches were altered. Solution: Find out which doors were not working, (probably the second two doors like 0104) Go to Edit/controller/MCU Configuration and Set those doors to Internal, and then download the SCU with the bin file again. Go to Edit/controller/MCU Configuration and Set the doors back to DPU. 

Issue Error message from I/Net Seven controller such as a 7790 in AMT which is "Memory Queue Overflow" or "Memory Overflow." Environment TAC I/NET Seven either direct connect to controller (such as a 7790) or Ethernet connection to a NPR (such as a Xenta 527) Cause Memory overload or bottle neck caused by excessive number of messages through the network. Resolution Memory Queue Overflow or Memory Overflow messages seen in the AMT (Alarms Messages Transactions) window is often caused by an excessive number of messages being requested to transfer through the network device. When you look in AMT you should check to see if the message comes from the Controller (such as a 7790) or from the NPR (such as a Xenta 527).    Throttling back the number of messages by reducing trending data, alarms, transactions, samples, or other information flow will reduce they data and free up some bandwidth.  How many controllers are connected to the NPR? Perhaps you can break this number into smaller allotments and reduce the traffic on the C-LAN which reduces the bandwidth required through the NPR. 

Issue Get message "Could not open or create file.: AC_Xenta_721.cfg" in the Xenta Server error log and in TAC vista event log. The message appears about every 10 seconds. Environment Xenta Server Xenta 511, 527, 701, 711, 721, 731 Cause This is a defect in the software. Resolution This happens if you use the internal online signal e.g. as the input for an alarm. Take out the references to the internal online signal

Issue Why do you need to mask the events in both door editor and the point itself (08, 09)? Environment I/NET Seven Cause Door masking is required in both the door editor and the point itself. Resolution Think about door masking as layers. When you create a door, you need to create a point/relay for the door. This relay changes state (0,1), this is the hardware layer, Layer one. In order for AMT to get a event that the point have changed state it needs to ask the controller of the status. This is done by a quick poll command issued by the SLI. In order to make this point to behave like a door we need to add some feature to it, a second layer. This layer is not hardware dependent but it speaks to the hardware. Here you can add some additional event or in this case alarm as "forced door". This alarm will be distributed to the event handler of the point so next quick pull will catch this information and it will be sent to AMT. So in order to get alarms and transaction from the door specific attributes both the point/relay (So the quick pull can get its information) and the second layer door needs to be masked. So the information will become correct its also important that the points and door masking priority are the same.  

Issue Under user admin in a Xenta server you can change the content of the 3 frames that the user sees when logging in. If the user have changed the default frames for the root user in a Xenta server so that the tree navigation is not available you can't navigate back to user admin to reset the frames. Environment TAC Xenta Server Xenta 511, 527, 555, 701, 711, 721, 731, 913 Cause User have changed the frames so that the menu tree is no longer available Resolution Log on to the Xenta server with the root account. Type in https://xx.xx.xx.xx/wm/useradmin/ in the IE address field. This takes you directly to the useradmin page. Click on the root user. Under Frame Settings click on Use Default for the Menu frame.