Building Automation Knowledge Base

Issue I/NET Host Tool Initialization Error saying this version of I/NET is unregistered Product Line TAC INET, TAC Vista Environment I/NET Vista 5.1.5 Cause Vista and licensing must be installed before I/NET host tool Resolution Ensure that you are installing I/NET Host Tool and not a full copy of I/NET.  If you wish to run a full version of I/NET you will need to purchase that as a separate license. The In House Engineering Dongle does not include a license for I/NET host tool. Download I/NET Host Tool The I/NET Host Tool is also included a separate executable on the I/NET CD Uninstall I/NET Host Tool Go to Control Panel > Add & Remove Programs Remove I/NET Seven Remove Microsoft SQL Desk Top Engine (MSDE) Go to Windows Explorer > Program Files Delete any remaining I/NET Seven files and any remaining MS SQL files Re-install I/NET Host tool Ensure that the Vista License Server is running Extract the installation files from the .zip file Run setup.exe If you are using a Dongle or a Vista License that does not include I/NET host tool you will be prompted for License Key that must be purchased. If you believe you have received this prompt in error, contact Product Support.

Issue Unable to connect a TGML link to a I/NET Time Schedule, Trend Configuration, Point Control, or Alarm Configuration page. Environment Xbuilder 5.x.x Cause The link of a TGML graphics page must be linked to a System pane object or URL. Resolution Use a Links Page object as an intermediary Create a new page -> Links page Set the Visible property to False. Drag the I/NET specific page on the Link of the Link Page. Drag the Link page object on to the Graphics page link.

Issue Changes made to Device Templates in the XBuilder Device Editor for interfaces with Modbus, BACnet, etc are not seen by the controller after download. Environment XBuilder 5.x.x Xenta Server 5xx/7xx/9xx Cause Device Template files are not recognized by the device until the unit has restarted. Resolution When downloading the project to the Xenta Server select to "Send all project files".  This will force a warm start of the device causing the changed Device Template to be recognized.

Issue Database exchange with third party databases such as CRM, Oracle's PeopleSoft, SAP, HR Data Manager, OPC Server, Automatic Number Plate Recognition ANPR, or DataCard's ID Works Images and thumbs or thumbnail .jpg pictures and ID Works folder structure Product Line TAC INET Environment Campus' with LAN network with multiple departments keeping individual user information. Cause Need to streamline the individual's information into multiple databases or changes such as removing SSN with Employee ID number, or interface with third party software/database. Resolution I/NET works with a software called ID Works which is a product from Datacard. ID Works allows the database in I/NET to be viewed and individuals to be added, updated, and deleted. As far as extracting the data from datacard to any third party software, such as Peoplesoft, HR Data Manager, or SAP, that is out of the range supported by PSS.  The need for constant interchange of the data for new card production, deletion, and update of individuals in the  I/NET database is easy to setup and link to the tables for each category. Altering the tables in the database would void any support with the I/NET product. Imports and additional information from CSV (comma separated value) or a spreadsheet for example, can be added to existing tenant groups. Keep in mind that tenants groups cannot be added from ID Works. Imports usually run in a script program designed by Expert Services on a cost basis. Scripts that run between the I/NET database and third party databases need to be constantly running in the background and replicate personnel changes on campus.  Images and ID Works Images which are brought in from ID Works via a camera are put in a folder for example C:\IDWorks\Images. Make sure you specify the thumbs directory under the Images folder for example C:\IDWorks\Images\thumbs so that when you go into ID Works Production and it creates that thumb nail, it puts it in this thumb folder and not the Images folder. If you have both going into the same folder, there will already be an image there with the same name. INET does not have an OPC Server. One of the main uses of the OPC Server was to run a TAC I/NET system in the background with a TAC Vista front end as an initial attempt to migrate to a newer system platform. The introduction of the Xenta 913 allows the communication of TAC I/NET to Modbus and BACnet which became the preferred replacement of the I/NET OPC Server.

Issue The I/NET Seven CD includes a readme file that lists each database build used for each version. Product Line TAC INET Environment I/NET documentation Cause Coordinating builds and versions avoids issues. Resolution Build File Date Host PC Revision 2259 Feb-18-2011 I/NET Seven Host Software - Rev 2.40A 2242 Jul-15-2010 I/NET Seven Host Software - Rev 2.40 2227 Jan-26-2010 I/NET Seven Host Software - Rev 2.31 2193 Dec-11-2008 I/NET Seven Host Software - Rev 2.21 2157 Jun-19-2008 I/NET Seven Host Software - Rev 2.16 2147 Aug-21-2007 I/NET Seven Host Software - Rev 2.15 2124 Dec-18-2006 I/NET Seven Host Software - Rev 2.13 2089 Jun-06-2006 I/NET Seven Host Software - Rev 2.12 2020 May-05-2005 I/NET Seven Host Software - Rev 2.01 977 Oct-15-2003 I/NET Seven Host Software - Rev 1.1

Issue Need the Part Number for a Xenta 527 or 527-NPR Environment I/NET Vista Cause There are 2 Varieties of the Xenta 527 available: The Xenta 527 and the Xenta 527 NPR. While these devices share some similarities, there are some key differences. Resolution There are 2 Varieties of the Xenta 527 available. The Xenta 527 and the Xenta 527 NPR. The Xenta 527 is sometimes referred to as the Xenta 527 - Web Server.  This part can be used on I/NET systems, or I/NET systems that integrate with Vista.  The Xenta 527-NPR is use on I/NET systems.  It is a scaled down version of the standard Xenta 527 that will only provide the functions needed for I/NET.  This serves as a direct replacement for existing NPR devices. The Part numbers for these devices are as follows: Xenta 527 (Web Server) - 007308200 Xenta 527 (Web Server) Package of 3 - 007390130 Xenta 527-NPR - 007308210

Issue What hardware is necessary to integrate an I/NET security system with a Vista front end? Environment Vista 4.5.0 Vista 5.x.x Xenta Server 527 Cause To properly integrate an I/NET security system to Vista a Xbuilder project must be used to expose the I/NET controllers in the Vista tree structure. In addition the unit must not block AMT (Alarms, Messages, and Transactions) traffic from the I/NET controller LAN. Due to these requirements the Xenta Server 913 and the Xenta Server 527-NPR do not meet the requirements to integrate an I/NET security system into Vista. Resolution Use a TAC Xenta 527 (part number 007308200) for integration of an I/NET security system to Vista.

Issue The TenantIndividual Report only returns the Hexadecimal format card number. Environment SevenReports Cause I/NET does not store the Decimal format of a Card number, on the Hexadecimal format. To view this information you will need to create a custom Report Field. Resolution In the SevenReports Design View, Right click on "SQL Expression Fields" and select "new" Name the Field Enter the following text: CONVERT(INT,CARDNUMBER) Save and Close Expand "SQL Expression Fields" Add the newly created Expression Field to your report Resize the Field to allow all of the data to be displayed Right Click on the Field select Format Field In the Number Tab Select "-1123" Click Ok Preview your report

Issue 7756 Input Equipment Counts Cross Reference Environment 7756 Upper Board and Lower Board Cause Need to calculate conversion coefficients for a 7756 Resolution 7756 Lower Board Inputs Point Type Resistor Type Resistor Location Range In Counts 0-5 Volts None None 0-32767 0-10 Volts None None 0-65535 2-10 Volts None None 13107-65535 0-20 mA 249 ohm, 1/8 W, 0.1% A 0-32767 4-20 mA 249 ohm, 1/8 W, 0.1% A 6553-32767 0-40 mA 249 ohm, 1/8 W, 0.1% A and remove B 0-65535 Thermistor 10K ohm, 1/8 W. 0.1% B 0-32767 Discrete 1K ohm, 1/8 W, 0.1% B N/A Pulse 1K ohm, 1/8 W, 0.1% B 0-65535 High-speed Pulse 1K ohm, 1/8 W, 0.1% B&D 0-65535   7756 Upper Board Inputs Point Type Resistor Type Resistor Location Range In Counts 0-5 Volts None None 0-4095 0-10 Volts None C 0-4095 0-20 mA 249 ohm, 1/8 W, 0.1% A 0-4095 4-20 mA 249 ohm, 1/8 W, 0.1% A 819-4095 Discrete 1K ohm, 1/8 W, 0.1% B N/A Pulse 1K ohm, 1/8 W, 0.1% B 0-4095

Issue I/NET freezes, everything works properly after rebooting the PC. Running Windows XP SP3 and I/NET version 2.31 build 2227. Possible problem is with igrph.dll. Environment I/NET 2.31 build 2227 on a computer running XP SP3  Cause Experiencing that I/NET often freezes but can get the software to work properly after rebooting the PC. Possible problem with igrph.dll shown in event log. Resolution A stand alone computer or a computer which is primarily used for administering the I/NET network will have this issue.  1.Check the video drivers being used. In I/NET, what is happening with the graphics pages? 2. It the computer on a particular graphics page when it continually locks up or the main page perhaps? 3. If it is a particular page, check that page for corruption. 4. Consider removing the graphics pages, see if computer continues to freeze. Perhaps the video card or video drivers are conflicting. What anti virus is running. 5. Look for an Adobe or other popup causing a freeze. 6. 2.31 with build 2227 is widely used, very stable and rarely cause graphic problems or graphic freeze. 

Issue How to interpret a M-Bus point details in a VX communication log such as External Temp [C] {1:0:0}. Environment Xenta Server 913 Cause The  External Temp [C] {1:0:0} message is providing important information about the point. External Temp = Field Type [C] = Unit {1 = Storage # :0: = Sub-Unit 0} = Tariff # Resolution Use the details of the communication log message to correct configuration problems in the device editor. MVAL External Temp [C] {1:0:0} value not required This message provides device details that a point exists, but the Device Editor is not looking for it. !MVAL External Temp [C] {2:0:0} =not received A point is expected but was not found.

Issue Stat Replacements for I/NET controllers Environment I/NET Cause S/STAT and I/STAT are unavailable for purchase. Resolution The S/STAT has been replaced with the STR202 (User Manual for STR202) The I/STAT has been replaced with the STR250 (User Manual for STR250)

Issue SQL Host not passing data to Xenta 527 Web Server Product Line TAC INET, TAC Vista Environment I/NET 527 Web Server Cause When defining the Host for the primary SQL server, you have options of 1-250. When using a Web Server to send this information to a Vista System you must define the primary SQL server with a Host number less than 63. Resolution In I/NET configuration, define the primary SQL server's Host number between 1 and 63 Restart the I/O server Connect to each Xenta 527 Web Server on site and modify change the SQL Host # to the host number assigned in step 1 Restart each 527

Issue SQL Equalization Failure on Non-English Systems Environment I/NET File Equalization Client Computer Cause There is a collation mismatch that was caused during the SQL installation. Resolution Go to the Client PC Demote the client PC to Standalone Create a Temporary Folder on the C Drive, for example C:\Equalization Run the SQL Express install file Wait for the installation shell to start, but do not hit NEXT Browse to your C: Drive and look for a temporary folder with a current time stamp. This will likely have a name made of random numbers and letters Open this folder and copy the contents to your temporary folder. You may need to copy each file manual as a file beginning in $ will not copy.  You do not need this file. Cancel out of the SQL Express installation program Open the Command Prompt Browse to the temporary folder you copied files to Type in the following exactly, but replace *** with the sa password for your system This doesn't make any sense to me, any time the text on a link passes the end of the line the line is supposed to wrap to the next line setup.exe /QUIET /ACTION=REBUILDDATABASE /INSTANCENAME=MSSQLSERVER /SAPWD=*** /SQLSYSADMINACCOUNTS=Administrator /SQLCOLLATION=SQL_Latin1_General_CP1_CI_AS   This will run a limited version of the SQL installation.  Follow the instructions as prompted Re-promote the PC to Equalized client. Manually delete the temporary folder you created in step 3

Issue Using an End-User Dongle to license XBuilder or Menta when Vista Server is not installed Environment Vista 5.1.7 and older XBuilder Windows XP Menta Cause License may not be able to install due to previous license file conflicts. Resolution Install or re-install the TAC License Program found on Exchange Select Start>All Programs>Schneider Electric>TAC Tools>LMTools (or Start>All Programs>TAC>TAC Tools>LMTools Click on the Start/Stop/Reread Tab Click on "Start Server" Click on "ReRead License File" Close LMTools and Start XBuilder If the option is available, it is preferred to host the license to a MAC address instead of a dongle ID.

Issue Unable to connect to a Xenta 527 or Xenta 527-NPR  with a newly installed computer on a Remote-Client Configuration Environment I/NET Xenta 527 Xenta 527-NPR Remote Client Site Cause Routing Table is not updated. Open I/NET Configuration Modify the Active configuration profile Click on the NPR button and the bottom of the screen Verify that the Xenta 527 or Xenta 527-NPR is not showing up in the listed NPR devices At the top of the screen click the checkbox for online devices and look for the NPR in the offline list If the device is not in either place then the Routing Table does not contain the address of the offline device Resolution Open I/NET Configuration Modify the Active configuration profile Add the IP address of the Router to the Reference Host list restart the I/O server Connect to the NPR using a web browser Modify the I/NET Configuration Add the IP address of the Workstation to the Reference Host list. Save and Restart the Xenta device Wait 2-3 minutes for the Xenta device to boot up Connect to the router in I/NET

Issue Further explanation on the Mifare Reader and cards as it relates to I/NET Seven Environment I/NET Seven Mifare readers and cards Cause At the present time, I/NET Seven can ONLY read the Proximity side of the card. I/NET does not support any of the read/write functions the Card Chip or the Reader Chip in the MIFARE mode can do. If you want to utilize both the Proximity side of the card and the Smartcard chip, the only Schneider Electric Product that does this is the Andover Continuum product line. Please note the Continuum product only has the read capability for the Smartcard chip and the Proximity chip. The Continuum product does not have the ability to write to the Smartcard chip. Resolution What is MIFARE? MIFARE technology is a 13.56 MHz contactless technology that is owned by Philips Electronics. They do not make cards or readers, but they make and sell the card and reader chips on the open market. Card and reader manufacturers such as HID use this technology to create unique products for use by end-users. MIFARE is often considered to be a "smart card" technology. This is based on the ability to read and write to the card. In reality, MIFARE is simply a memory card (as opposed to a processor card). The MIFARE contactless smart card and MIFARE card reader/writer were originally developed to handle payment transactions for public transportation systems. With a short read-range, MIFARE was uniquely suited to perform increment/decrement functions. Although contact smart cards could also do the job, contactless readers are faster and easier to use, and there is virtually no maintenance on the readers, or wear and tear on the cards. To date, the use of MIFARE for contactless access control applications has been limited. This is due to the short read-range when compared to the options available with proximity (125 kHz technology). Why is HID offering a card with both HID proximity and MIFARE technology in one card? Many HID customers are currently using HID proximity for access control. The customer now wishes to use MIFARE technology for cashless vending or transit. Since the customer only wants to carry one card, it makes good sense to have one card with both technologies. Likewise, many customers are currently carrying a MIFARE card for cashless vending or transmit applications. This is highly likely outside of North America. The customer is now interested in implementing an access control system using proximity. Again, the multi-technology card allows for use of a single card with multiple applications.

Issue STR-250 Wall Stat displaying °C instead of °F Environment Xenta 102-AX M/STAT MR-VAV-AX I/NET Vista Cause Device is set to incorrect Engineering Units Resolution Plug the M/STAT into the jack on the thermostat.  The initial display shows the set temperature. Press the Service button.  This prompts you to enter the service mode password.  Default password is 183.  Use the +/- keys to set each digit and the enter key to submit.  If the password is incorrect, the display will blink. If the password is correct, the first menu option – Unit Parameters (UP) – is displayed.  Press enter. Hit the select button until Engineering Units (EU) is displayed.  Press enter to view the current value. Use the +/- keys to change the value between Systeme International (Si) and Imperial Units (iu), press enter. Press the service key to escape out of the menu.  If you are finished configuring the box, escape all the way back out of the service menu before disconnecting the M/STAT.  Disconnecting in configuration mode can leave the stat displaying “00” or other incorrect numbers.

Issue Trying to add AMT filters and after configuring all the details for the filter, the windows closes but the new filter is not added to the list.  No errors are given. Environment I/NET Seven 2.40 Cause At this stage the actual cause is not known, it has been found on some site installations particular to this version. Resolution Upgrade to I/NET Seven 2.40a or above.

Issue What version of Datacard ID Works Software integrates correctly with I/NET Seven? Environment I/NET Seven Datacard ID Works Cause Usually the customer wants to integrate the Access Control of I/NET Seven with Video Badging software. He is faced with what version is the correct one for this purpose. Resolution The ID Works Standard Version is the product you should choose for this integration. However, there are two different options in this Standard version: The “Full” Version - ID Works 6.5 with the designer option included With this version, badge templates can be modified and badges can be printed. This version will integrate into an I/NET Seven system. (Please Note that you cannot order Datacard thru Iportal anymore) You have to order thru Datacard.   The “Production” Version - ID Works without the designer option This version will not allow you to change any of the badge templates. It only allows for printing of badges. This version will integrate into an I/NET Seven system. (Please Note that you cannot order Datacard thru Iportal anymore) You have to order thru Datacard.