Building Automation Knowledge Base

Issue Some Continuum add on reports are free and others require the security key to be enabled for them to launch Environment Continuum Windows XP Windows Server 2003 Windows Server 2008 Cause The security key has not been enabled for the add-on report to launch in normal mode Resolution Continuum add on reports are different reports than the standard report object that is a part of Continuum. More information can be found related to Continuum add-on reports on the Exchange Online web site. Here is a list of most of the free and pay for reports available: Free reports - Access Events, Alarms, Areas/Cardholders, Departments/Areas/Cardholders, Doors, User Activity Pay for reports - Photo Album & Badge Printing, Personnel Data Importer, Alarm Archiver/Reporter, Activity Log Archiver/Reporter, Access Events Plus, Access Events Selected by Department, Access Event Archiver/Reporter, Alarms Plus, Alarms - Categories, Area Purge, Extended Log Archiver/Reporter, On site - Muster Report, Personnel Data Exporter, Time Tracker Contact your RSM for Continuum Add-on Software part numbers, pricing and availability. Please Note : Not all Continuum Add-on Software is available for sale in countries outside of the U.S. For additional information email COE.Support@Buildings.Schneider-Electric.com  

Issue One of the following: - People that have no access to a specific area are being allowed in based on site code when the CyberStation is offline. (NoComm validation set for site code only) - No access at all and no access event reported (No validation configured for NoComm status in the door validation matrix) Environment CyberStation CX99xx CX9702 CX9680 ACX5740 ACX5720 ACX781 ACX700 Cause When the controller detects its primary/secondary access server is offline, it switches its system status to NoComm and performs access validation based on the rules specified by the Comm Fail column in the door's "Access Validation" options in the entry/exit reader tab. Resolution To have the controller validate site + card when in NoComm, make sure to check the appropriate check boxes (Validate site, Validate card) in the door editor.

Issue The active text configuration in Pinpoint allows you to control the color of the active text based on the object state or the objects alarm status.  Can both be used at the same time?  What happens if the point state color is shown and the alarm state of the point changes?   Does one color control have priority? Environment Continuum 1.9 or greater CyberStation Pinpoint WebClient WebPinpoint Cause Both the active text alarm color and object state color controls are configured. Resolution The color that active text is presented in represents the last "status" the point has assumed regardless of whether this was a point change of the objects state or a change of the objects alarm status. Regardless of which color is in effect, the next change of state or alarm status will overrule that color until a subsequent change has occurred.

Issue Can Program (non-InfinityPrograms) objects be used to program control sequences in Infinity controllers? Programs (non-InfinityPrograms) in our Infinity Controller are not working reliably.  Environment CyberStation ACX BCX i2 B3 Cause When we edit a Program object (non-Infinity Program) in our controller. when the program is saved it continues to work as if there was no change made to the programming. Programs in our Infinity or Infinet controller are not working reliably. Resolution Program objects are intended for use in the Workstation only, not in Infinity Controllers, Infinet Controllers or MSTP controllers. When programming Infinity controllers or Infinet controllers you must use InfinityPrograms only. When programming the Workstation, Programs (non-Infinity) must be used. While program objects may or may not work marginally, they should not be used when programming Infinity Controllers.

Issue Andover Continuum first generation controllers do not support backing up their object database to flash memory, under certain conditions these controllers can reset and lose the object database that is kept in RAM memory. Environment CyberStation CX9200 CX9900 CX9940 CX9400 CX9702 Cause Controller memory loss due to reset. Power failure that lasts beyond the capacity of the battery to retain memory. Resolution The following sample program running in the CyberStation monitors a controller for memory loss and automatically performs a reload (Send to controller), optionally the program can trigger an alarm to announce the memory loss and reload event. Note that the cause of a controller reset should never be ignored and must always be investigated thus the automatic reload program is not intended as a fix for a reset issue. SAMPLE PROGRAM 'This program monitors a CX99xx controller and reloads it if a memory loss is detected. 'The program is triggered by the Minute system variable 'CONFIGURATION 'Flow type:      Looping 'Auto start:      False 'CX9900.11.Reload is an analog value point in CyberStation attached to an alarm so that 'a memory loss/reload event can be announced. CheckCommStatus: 'Make sure controller is online before attempting to communicate with it   If LocalNetwork\CX9900.11 CommStatus = OffLine then Stop  Else Goto CheckController CheckController: 'If controller memory loss detected, reload the controller   If LocalNetwork\CX9900.11\Freemem > 5600000 then 'replace 5600000 with appropriate value for your particular controller     CX9900.11.Reload = 1 'Send alarm to announce memory loss/reload event     Reload LocalNetwork\CX9900.11     Goto WaitForReload   Else     Stop   Endif WaitForReload: 'Wait here to avoid getting into a reload loop   If LocalNetwork\CX9900.11 Reloading = False or TM > 15 then     CX9900.11.Reload = 0     Stop   Endif E: 'If an error is detected stop the program, we'll try again next time the program is triggered 'NOTE we will end up here if the controller is actually offline but CyberStation has it as 'Online due to probe time latency   Stop

Issue When reloading a Net Controller II you receive an OMS error. A send to database doesn't complete Environment Continuum 1.92 Windows XP NetController 1/II Cause Programming Busy Controller Resolution First Method: Go to off line editing. Export the programs and save them to the desktop. Delete the programs. Go onLine. Reload the controller. Go to off line editing. Import the programs for the saved export file. Go onLine. Reload the controller. Second Method: Go to off line editing. Web over to the NCII  http://ip-address Select  "Clear Database Backup" Commit Changes. Go Online. Reload the Controller. Note: At times if the reload is still not working and is failing on certain objects, reloading class by class allows the reload to go through. Delete programming half of the code at a time to find out what code is causing the issue by process of elimination. Use a laptop with wireshark installed and a hub and connect to the NC directly and try the reload or send to db and examine the capture. Replace the controller and see if it works, if so, the controller may need to be permanently replaced.

Issue The display on the smart sensor module (LCD1/LED1) is blank. Product Line Andover Continuum Environment CyberStation B3 devices/i2 devices with Smart Sensor port. Cause LCDDisplay/LEDDisplay element #2 has a value of 0 which turns off the display The host controller is not sending power to the SPWR port It could be a newer version of the smart sensor, see i28xx-V & i28xx-V-WL Controller v3.501037 - Release Notes Resolution Set LCDDisplay/LEDDisplay[2] to a valid display format value. (see Smart Sensor Installation and User Guide) Measure the voltage between return and SPWR and make sure it is 8.4 volts DC, if the voltage is not correct disconnect the Smart Sensor and measure again, if the second measurement is correct then the Smart Sensor may need to be replaced, otherwise the host controller may have to be replaced.

Issue The CPU light condition allows for limited troubleshooting of Expansion Modules Environment Continuum i2 controllers b3 controllers BCX B4920 ACX 57xx Cause Expansion modules require troubleshooting and the CPU light offers some information Resolution The expansion module closest to the controller will blink once at a 2Hz rate. A second module connected to the first expansion module will display 2 short blinks every 2 seconds Incompatible or malfunctioning expansion modules may display the CPU light as a steady ON or ON and then completely OFF When main power supply does not provide enough power for the controller and connected expansion modules, the CPU light of expansion module display a steady ON.

Issue After launching WebClient logon screen appears but attempt to logon results in "Webclient is unavailable"  Product Line Andover Continuum Environment Windows Vista Windows 7 WebClient Cause Incorrect Internet Information Services (IIS) configuration. Resolution 1. Open Internet Information Services Manager 2. Expand the Computer Name in left pane and click on Application Pools in treeview 3.  Select DefaultAppPool and click Set Application Pool Defaults 4. In Application Pool Defaults dialogbox select Identity under Process Model. A selection control should appear in the second column. Click this button 5. Under Built-in account select Network Service in the dropdown listbox. Click OK 6. Click OK button in Application Pool Defaults dialogbox

Issue Running a DBCC CheckDB on a Continuum database reports errors Environment CyberStation SQL Server Windows Cause Database corruption Resolution Restore from last know good database backup

Issue What version of CyberStation is compatible with Endura Express Environment CyberStation Endura Express Video Cause CyberStation compatibility with Endura Express Resolution Starting in CyberStation version 1.92 there will be compatibility with Endura Express. See Andover Continuum Software and Pelco Video Compatibility Matrix for more information on video products that can be integrated using Andover Continuum’s video features.

Issue How to find out or set the LCD password on old Infinet controllers with LCD displays Environment Infinet LCX810 and SCX920 controllers with LCD Displays Cause Current documentation on the Extranet does not define what the password is or how to set it. Resolution The system variable "LCDPassword" determines what the password will be, this can be changed as required. The default is 123 then press Enter.

Issue Do you have to update the DB from multiple workstations in a CyberStation LAN environment Environment CyberStation Database Update Upgrade SQL Server LAN Cause Update of the Continuum database on a LAN environment Resolution You only need to update the database from one workstation when upgrading a LAN system

Issue Support for Finger Print readers. Environment Windows X Continuum 1.9X Cause Bioscript readers are offered and supported by: Security Center of Excellence Resolution Continuum Integration software for specific Bioscript and Cogent biometric readers are offered and supported by the Security Center of Excellence:   COE@Buildings.Schneider-Electric.com

Issue Receiving Large Incorrect numbers in the log viewer. Environment Continuum 1.9X Windows XP Netcontroller II 9680 Cause NetController II needs updates. Resolution Go to: The Exchange Download the latest  NetController II  Flash. Edit the controller. Update OS Reload the controller.

Issue When working with numbers that are 7 digits or longer the number is displayed in exponential format and there is a loss resolution in the lower digits that can cause an issue with metering applications. This can be an issue when using pulse counter inputs. Product Line Andover Continuum Environment All Continuum controllers and modules that support Pulse counting with Counter inputs Cause The number formatting throughout the Continuum product is 32 bit IEEE Floating point notation, for numbers up to 7 digits long they will be displayed as a regular decimal number, for larger numbers they will be displayed in exponential format: Significant digits × base exponent This allows Continuum to work with huge numbers like 123.45 x 10 67 but has the disadvantage that as the numbers get larger there will be a loss of resolution in the lower digits starting with the units. Resolution When working with pulsed inputs from meters try to keep the size of the numbers down, putting scaling factors of x10 and x100 only makes the numbers bigger, so where possible scale the numbers down and upscale the units. For example when scaling an input where you would enter a conversion of: Value+(ElecValue * 10) Instead use: Value+(ElecValue*0.1) and change the units to Kilo Units, Mega Units etc. If you have to measure large pulsed numbers another option is to split the large numbers across 2 Numerics, so in Plain English when a value gets to 999,999 then add 1 more pulse, you get 1 in the upper number and 0 the lower number. This can then be displayed on a graphic with 2 adjacent text boxes. Where very accurate metering is required the best solution is to use meters with an intelligent data interface that supports one of the common open protocols supported by Continuum (i.e. BACnet MS/TP, Modbus or M-Bus via X Drivers). This solution means there is no chance of missing a pulse or Continuum getting out of sync' with the meter. Note: If you need to set the lower number back to zero, then the object first needs to be disabled. If this is a BACnet bCX then the BACnet name (eg BACnetDevices\bCX25\Counter2) needs to be used within the PE Program

Issue A Controller with X Driver support has been loaded up with the M-Bus (or M Bus) X Driver and connected to a M-Bus to RS-232 converter (i.e. Westermo AD-01) but is not getting data from the M-Bus meter. Note: This is M-Bus (Meter Bus) and not Modbus which is a different protocol Environment bCX1 and Netcontroller II 2nd Generation controllers with X Driver port enabled MBus, M Bus, XDriver, X-Driver Cause Incorrect comm port settings for the M-Bus interface will stop correct communications to the M-Bus meters. Resolution DefaultMode = Xdriver Baud = Baud300 Parity = Even Stopbits   = StopBit1 Datalength = Databits8 Connect up and configure the system as detailed in the M-Bus manual as supplied (downloaded) with the M-Bus X Driver software. Unless specified otherwise in the manual for the specific 3rd party meter being used, set up the Comm port on the Controller with the above parameters: These settings should be entered and verified through the Command line, then printed back to verify they have been accepted.

Issue Network Security and transport types. Environment CyberStation CX9680 ACX5740 ACX5720 Cause Can not set up network security when the transport type is configured for TCP. Resolution Network security is only supported with UDP transport type.

Issue How many additional workstations can connect to a Continuum standalone system? Environment SA CyberStation MSDE Cause Using Continuum stand alone installation as a database server for additional workstations. Resolution Stand Alone key is for 1 Cyber. MSDE supports up to 3 users, but a LAN key is needed with more than 1 Cyberstation. To upgrade SA to LAN, the Stand Alone key must be upgraded with a cookie. The Stand Alone machine with the database should have the SA key, up to two additional machines can use the Stand Alone machine as their database server. The additional machines need LAN keys.

Issue Unable to reload entire database using "Send to Controller" option. The error "Not enough memory" is seen in Distribution View when trying to reload some objects. Product Line Andover Continuum Environment Continuum b3 Series Controllers i2 Series Controllers Cause Data is corrupt in controller Database or individual points such as Infinity Programs have become corrupt and are unable to be reloaded to the controller. Resolution Clear the database in the controller and retry a "Send to Controller" as follows: Open the Device object of the i2 or b3 controller. Go to the "Runtime" tab. Press the "Reset" button to reset the controller and clear its memory. Retry "Send to Controller".