Error using webClient webpinpoint, "You have been assigned a web object but do not have the appropriate permission to view it"

[Product_Support]

Issue

Error using webClient webpinpoint, "You have been assigned a web object but do not have the appropriate permission to view it"

Graphic option isn't available in the web browser client, other options are there.

Environment

• webClient
• Windows XP
• Windows Vista
• Windows 7
• Windows Server 2003
• Windows Server 2008

Cause

There are 2 different types of webClient. PM for security and PRO for security and HVAC

Resolution

WebClient Pro and webClient Personnel are two different products. The Personnel version doesn’t allow for graphics.
Verify the serial number of the security key with the Repair Department to determine if the Personnel product is enabled on the key. If so, request a cookie upgrade for the key.