Issue I want to request a license for a new customer installation of the WorkPlace Tech Tool version 5.8 but the license request program only shows WP-TECH-50, not WP-TECH-58. Environment WorkPlace Tech Tool release 5.8 Cause Change in license part numbers. License Product Code now specifies the major version number only.  This was done to simplify the process of making the determination of when a license upgrade (WP-TECH-xxU) is required. This change was made as part of the license file change made to allow for up to fifteen consecutive 365-day expiring licenses. Resolution The license product code WP-TECH-50 will unlock any customer installation of the WorkPlace Tech Tool software, releases 5.x.x. i.e., where the first digit of the release number is 5.

Issue On a new Xenta 527 with software version 5.1.7, the LON communication light flashes indicating that it is looking for a LON connection. Environment All Xenta 527-NPR used for I/Net communications. Cause The Xenta 527-NPR is not a LON communication but since it is running on the same hardware as the Xenta 527 Webserver, Xenta 731 and Xenta 913. Resolution This application does not affect anything on the I/Net side therefore it can be disregarded. Mainly the device is looking to be commissioned and since it does not have a project in it, it will continue to flash red periodically.

Issue The Vadsbo plug in transformer series is no longer available through Schneider Electric.  Environment Vadsbo transformer Cause Replacing product that was formerly included in product portfolio. Resolution No replacement product is currently listed. Replacement purchase needs to be done locally.

Issue TAC Vista does not handle network addresses Environment TAC Vista Cause When you used LNS in older version of TAC Vista there was a checkbox in in the network object that had to be unchecked so that TAC Vista would not overwrite address table information and address information when downloading application. This setting is still there and if you have a upgraded system sometimes this is left unchecked. Resolution Hold down ctrl-shift and select properties on the network object. Check the checkbox "ADDRMGMT"

Issue Running a trend report on extended log data, only the first objects trend data is displayed. Environment Continuum CyberStation Trend Report Cause The default of the maximum number of values is 100 when a trend report is selected. . Resolution  Make the maximum number of values 10000 and it should bring in all the data when selecting trend.

Issue Need to connect xPModule away from the b3/i2 controllers. Need to know what is the maximum distance it can be installed using a ribbon cables. Environment Infinet II (i2) or BACnet (b3) families: i2/b3 920, i2/b3 810, i2/b3 814, i2/b3 850, i2/b3 851, or i2/b3 853. The bCX1 Controller/Router models. Cause There is a limitation of the length of the cable being used. Resolution Either the 3-foot or 10-foot ribbon cable can be used.  A total of 10 feet of cable may be used for all Expansion Modules.

Issue The PIN attribute of personnel objects has some limitations on visibility since it is considered sensitive information, this is the reason why Personnel PINs  do not show up in the personnel editor (it shows as ****) or List views. Environment CyberStation Cause Function as designed. Resolution One way to generate a report that shows all personnel objects PIN is to create a CyberStation program that prints the PIN to a file (or some other print destination) The following is a sample of a Looping CyberStation program that accomplishes the above. -------------------------------- Numeric CNT, OK File NEWDATA Object thePerson OPENINGFILE:   OK = OpenFile("C:\Temp\ALLPINS2.TXT", WriteOnly, NEWDATA)   If OK = Failure then Goto ENDING Else Goto PRINTTOFILE PRINTTOFILE:   OpenList("Personnel", thePerson, Root)   While GetObject(thePerson) is Success     Print thePerson PIN to NEWDATA   Endwhile CloseList(thePerson)   Goto CLOSINGFILE CLOSINGFILE:   OK = CloseFile(NEWDATA)   If OK = Failure then Print "CANNOT CLOSE TEXT FILE" else goto ENDING ENDING:   Stop --------------------------------

Issue Needs to replace older actuator on V282 valves that are still working. Environment Forta V282 V294 V384 V386 V394 V298 Cause Replacing old actuators on valves that are still in good working condition. Resolution The Forta series actuators are direct replacements, with the exception of DN15 valves.

Issue Boilers do not operate when HWS output is on. Environment Drayton DC 1100 DC 1400 Boilers not working HWS Hot water Cause "Boiler Linked" has not been selected in the menu setup. Resolution By default the controller does not have the "Boiler Linked" option set. Set the rotary switch to "Set". In the display menu structure choose; "System Menus" "Alter Settings" Enter the pass number of 0112 and press enter. "Hot Water" "Link Option" Choose the "Linked Option". Return the rotary switch back to "Auto"

Issue Importing an existing Xbuilder project into a Vista Database. Environment XBuilder Vista Workstation Cause Site moving from Xenta Server only to Vista Server Front End Resolution Open your existing Xbuilder Project Select Project>Settings check the box labeled "Send Project backup file to target device" Click OK Press F11 to Sent the project file to target. Once this process is complete you will be able to recover the project file Open Vista workstation. Create a Xenta Server Right-click and edit the Xenta Server XBuilder will open Configure the Xenta servers IP and password information to match the existing device Select Project>Get From Target XBuilder will import the project files from the field device In XBuilder click on Vista Database and chose "Save As..." and browse down to the Xenta Server and click "Select" Click "OK" to the message "The LonWorks network in your XBuilder project will be replaced by the LonWorks network under the Xenta Server in Vista." In Vista, click on Refresh to refresh the Xenta Server

Issue When ordering a Vista Server license module, is there a Workstation license included? Environment TAC Vista 5.x Cause When ordering a Vista software Package, a Workstation license module is usually included (see licensing package matrix in related documentation), but when using a Vista server license, it does not also include a Workstation license. Resolution No Vista Workstation license is included in the Server license. The Workstation license modules are dealt with separately, and if several simultaneous Workstations running are required, the equal amount of Workstation licenses are required.

Issue What personnel attribute allows a card to only start working at a future time/ date? Is it ActivationDate or StartDate? Environment Access Controllers: ACX5720, ACX5740, NetcontrollerII, ACX780, ACX700, AC1, AC1-A, AC1-Plus, CX9900, ACX57xx, NCII Cyberstation, Access Control, Personnel StartDate, ActivationDate, ExpirationDate. Cause After setting the StartDate or Activation date on some systems, the card still operates even if the date is in the future. Resolution The ActivationDate attribute was added to Continuum V1.82 and above, it is only supported in the Netcontroller II & the ACX57xx controllers. So systems with Cyberstations older than V1.82 or that use CX9900 (Netcontroller 1) with AC1 series modules, ACX780 or ACX700 do not support an Activation date and will start to operate as soon as the personnel has been saved and distributed to the controller. The ExpirationDate is when a card will stop working and operates on all products / versions of Continuum. The StartDate is just a personnel information field to define when an individual started with the company.  

Issue DO2202 outside air temperature sensor replacement. Environment DO2202 Cause DD2202 sensor has gone faulty, what replaces it? Resolution The sensor is no longer available from Schneider Electric. However they are available from: Sontay, part no. TT531-V website:www.sontay.com                    telephone:01732 861200 Titan, part no. TPSOS/2202 website:www.titanproducts.com        telephone:0161 406 6480

Issue Get "invalid address" when reading values from a Modbus device in Vista. Environment Vista 5.1.X XBuilder Modbus Xenta 5xx / 7xx / 9xx Cause This problem can be caused by the Modbus device name and the Modbus interface name having the same name in the XBuilder project. Resolution If the Modbus device and interface have the same name change one of them to be different from the other.

Issue Looking for a replacement product for TA218Z or TA218E Environment TA 218Z TA218E Cause An old controller (part no 218-1040-000 or 218-1020-000) with built in clock, designed for room control of reheat heat exchangers and radiators. Designed in the early 80's, now is looking for a replacement. Resolution There is no replacement product available. A programmable Xenta controller would be the best choice.

Issue Is it possible to save a report as a CSV file from Vista? Environment Vista 5.1.X Cause This is a limitation of the software. It is only capable of saving the default file type of XLM. Resolution It is only possible to save a report as XLM not CSV. To create a CSV, open the report in the Excel format (XLM) and then perform a manual "Save As" function to select the CSV extension for the resulting file.

Issue Added the MSTP Status object to the MNB-1000 database and connected a constant tag to its network input and tested it with WorkPlace Tech and it functions as expected.  However, when doing a Device Learn of this MNB-1000 at the UNC it fails.  The messages is "Learn Device Failed. ObjectId [binary_value:589834]".   The instance number after the binary_value may be different depending on other status objects in the database. Environment I/A Series Niagara R2 Cause Cause is being investigated.  Resolution Use the Device Status object instead.  It will perform the same function and can be learned at the UNC without issue.

Issue When backing up the Continuum Database using SQL Server Management Studio the backup fails.  SQL indicates Status = 112  Environment Continuum SQL SQL Server Management Studio DB Backup Cause Insufficient disk space to hold backup file. Resolution Remove files from hard drive to free up a sufficient amount of storage space.

Issue What user account type does Continuum require to run correctly What could be causing Continuum or parts of Continuum to stop working or crash Environment Continuum, XP keywords: Account, user, Power User, Administrator Poweruser, Pinpoint, Graphic Cause User log in account may be blocking access to programs or files, can stop Pinpoint graphics from being edited. Resolution XP Once Continuum is installed using a Windows "Administrator" account, a Windows "PowerUser" account will give sufficient access to allow Continuum to run. If a Windows "User" account is used, some parts of Continuum will not operate correctly or may crash. We publish no information on what needs to be enabled/allowed/unlocked to allow a windows "User" or other such account to operate correctly. It is possible to set up an account correctly to run, but this would need to be set up by an IT expert on site, and updates/upgrades to Continuum may require the account setting to be changed.

Issue After setting InfinityOutput to a pulse value the value prints as ON even when the relay is physically OFF Output print format is set to $### and output is NOT inverted or overridden. Environment All CXs All b3s All i2s Cause Function as designed Resolution When an output is commanded to a pulse value (i.e. 5) the relay energizes and then de-energize after 5 seconds, the value property retain the last value the output was commanded to, in this case 5. The display format $### displays values greater than zero as ON, zero values as OFF,  and values less than zero as -ON. The print format should be set without the '$' to display the pulse value (5) To make the system show the actual physical value of the output print the OverrideValue instead of the Value.