Issue Want to be able to run the SE7200 in floor heating and chilled beam simultaneously. Environment SE7200 Cause running simultaneous applications. Resolution Unfortunately the SE7200 will only handle 1 main application per controller due to its limited I/O.

Issue Program settings and User profile lost after upgrade. Environment Vista Cause When you upgrade Vista to a new version, a new folder structure is created in the Windows registry. All saved user profiles are stored in the previous version folder structure and need to be exported and imported to the new folder. Resolution First make sure you save the user profile File - Save my program settings Go to Start - Run enter regedit Locate HKEY_CURRENT_USER\Software\TAC\TAC Vista Workstation All Vista version that has been installed can be viewed here. Enter the folder which version you saved the userprofile. Go to TAC Vista Workstation - Settings Right click on the user you want to export and export. Right click on the .REG file created and choose Edit. Change all navigation paths to the version you want to import to. When its done save and right click and choose merge. PS: You can change the folder name in the registry to the correct version and export. Remember to change the name back again afterward.

Issue The difference between VWG-APP-1045 and  VWG-EPP-1045 option cards. Environment I/A Tridium SE7000 VWG-EPP-1045 VWG-APP-1045 Cause Different cards available. Resolution VWG-APP-1045:  option card  that fits directly into a Tridium JACE controller to provide communications between controllers and the gateway device. VWG-EPP-1045: option card that fits directly into the American IA range of controllers with an RS232 interface

Issue Can we integrate 3rd party LON devices Environment StruxureWare Building Operation AS or Enterprise Server Cause Integrating third part LON devices allows the system to take full advantage of the open protocol. Resolution We currently support 3rd party Lon devices in Version 1.0 and 1.1, but some large devices are too big to be configured in quantities according to specifications. No major change regarding this is scheduled until earliest 1.4. In 1.3 we will change the numbers that we support to configure but this will mainly be runtime improvements. Some devices can only be configured with Lonmaker which is an extra step during the engineering process.

Issue Trying to install I/NET on 64-bit PCs. Environment I/NET 2.40 and above Windows 7 64-bit Cause The 64-bit operating system is not currently supported in the existing versions of software. Resolution The next release of software scheduled for the Mid 2012, version 2.42 would be compatible with the 64-bit operating system.

Issue Please define the difference between the V211 and V211T Environment V211 V211T Cause There are 2 different valves with similar characteristics, what differences are there, and why should I choose one or the other? Resolution V211 is equipped with flanged connections, while the V211T has internal threaded connections.

Issue Looking for the cheapest and simplest Vista Server/Workstation package in version 5.1 Environment TAC Vista Cause Needs the simplest/cheapest TAC Vista Server and Workstation package to be able to work with ZBuilder Resolution The Standalone package contains Server (limited functionality, see data sheet for details) and Workstation, and is the smallest available package.

Issue Needs a 230V actuator to replace existing actuator on customer installation Environment V211T Venta MV15B Cause Since most actuators are 24V, the 230V option is not too common. Resolution The 230V version of MV15B, part no 880-0460-000 is suitable as actuator for the V211T.

Issue Troubleshooting VX communication in a Xenta 527, but the page for starting and stopping communication is missing. Environment Xenta 527 Vista I/NET Cause Xenta 527 version 5.1.6 and 5.1.7 should have native modbus support but the feature Start/stop communication and VXI web Shell Command does not work. This is because the html pages for this two functions does not exist and its planned to be included in later version. Resolution If you have a Xenta 700 with the same version you can just copy them  (/www/config/operator) and paste them via FTP to the Xenta 527 and it will work. The links are present in the menu to the left. Only the pages are missing.

Issue Continuum Cyberstations maintain system logs such as activity log for tracking purposes, are there any similar system logs in the controllers? For example, when a user logs into the controller's configuration web page, is this recorded in an activity log inside the controller? Environment All CX controllers Cause System design Resolution All system logs such as activity log of user actions are managed by Cyberstation. Continuum controllers do not locally maintain any system logs such as activity log.

Issue Need to execute a special sequence within an Infinet controller when it loses communication with its parent controller. Environment Infinet Controller i2 Comm failure Communication failure Plain English Cause Need to commence a special control sequence when controller loses communication. Resolution In the Infinet controller create the following objects. DateTime: TestTime Numeric: CommFail InfinityProgram ImportTime.Pr InfinityProgram CommTest.Pr In the ImportTime.Pr Program Create a line named CALCULATE On the CALCULATE line add a line that calculates the TestTime to be equal to the Date System Variable in the parent controller + 60 seconds. Create an E line In the CommTest.Pr Create a WATCH line. Create a COMMLOSS line. On the WATCH line set COMMFAIL to OFF, then compare the local Date system variable to TestTime .  When Date is greater then TestTime goto COMMLOSS On the COMMLOSS line Switch COMMFAIL On.  Then add a goto statement that sends the program to WATCH when Date is greater then TestTime and TS > 180 All relevant programs should monitor the COMMFAIL numeric.

Issue Which actuator is suitable to replace the Forta M750 actuator? Environment Forta M750 Forta M800 Cause Since the Forta M750 is no longer available, it needs to be replaced by a suitable actuator. Resolution The Forta M750 should be replaced by the Forta M800 actuator.

Issue The data sheet states 2 different power consumptions: Power consumption: average 6 VA Transformer sizing: 30 VA Which one should be used for calculating power supply? Environment Forta Cause There are different figures specified in the documentation for the Forta series actuator. Resolution Average consumption is 6VA, but the peak consumption is 30VA, and this is just before the valve reaches the fully closed position.

Issue Need to know the rules and limitations of Continuum login user's password.  Environment Continuum Cyberstation Cause Need to know the rules and limitations of setting the password when creating Continuum login users. Resolution Continuum login passwords are used to secure the User account. A password is a case-sensitive character string that may contain letters, numbers, symbols, and spaces. Control characters, Alt-modified characters, and function keys are not allowed. Passwords can be a maximum of 16 characters. Note: When logging onto a Continuum workstation, the user must enter the alias of the User object that has been created for him (not Full Name) and a password. The alias is created when you name an object in the New dialog box. If the user fails to provide the correct alias/password combination, Continuum denies access.

Issue The message: WARNING: past fox.maxServerSessions limit: 100” WARNING [10:11:17 18-Jan-12 EST][fox] Closing session [1713201: Server 10.10.10.10:63818 doesn't match opened session [null]. How can the Max Server Session count be increased?   Environment Niagara G3, ENC-410, ENC-520, ENS Cause The Max Server Connection property limits the number of server connections that are allowed on the local station. When the maximum number of connections is reached, any successive attempts to logon to the station will fail. The default setting is 100 sessions. Resolution Right-click NiagaraNetwork of the local station and select Views and Property Sheet. Expand Fox Service. Increase Max Server Sessions count. Click the Save button to save change.  

Issue I/A Series G3 alarms acknowledgement via a SMS sent from a mobile device Environment I/A Series G3 version 3.5 or later Cause The ability to acknowledge alarms via a text SMS message sent from a mobile device is required. Resolution The SmsAlarmAcknowledger component (I/A Series G3 version 3.5 and later) provides a way for users to acknowledge alarms by sending a reply to a text message alarm notification. This component is available in the Sms palette. More details can be found in the section 'About the Sms Alarm Acknowledger' on pages 5-22 and 5-23 of the Niagara Ax 3.5 User Guide or the Niagara Ax 3.6 User Guide. The Niagara Ax User Guide is included with the installation of the I/A Series G3 ENS software if you have chosen to install documentation during the setup (\niagara\niagara-3.x.xx\docs\docUser).  

Issue When starting the XentaErrorLogViewer on a PC running Windows 7, the program will not start, instead you got a message saying: Component 'MSCOMM32.OCX' or one of its dependencies not correctly registered: a file is missing or invalid. Environment Microsoft Windows 7 TAC Xenta XentaErrorLogViewer version 3.87-01B or lower. Cause In Microsoft Windows 7, the file 'MSCOMM32.OCX' needs higher authority to run,. Resolution Under Microsoft Windows 7, you need to right click on the executable and select "Run as Administrator", This has only to be done the first time the software is run.  

Issue The error diagnostic properties provided by the "diag" object are not defined anywhere. Environment I/A Series (Niagara) UNC ENC Cause These properties are present in the controller but were not shown at the GCM level and were deemed not necessary in diagnosing issues with the controller. Resolution Below are what the unnamed error properties represent: error8 [err8] - Real time Clock (RTC) installed error16 [err16] - RTC invalid error32 [err32] - Database is being downloaded error64 [err64] - Block frozen, will not run (not running) error512 [ err512] - Enhanced MZII hardware error1024 [ err1024] - not assigned error2048 [err2048] - not assigned

Issue Can ping the controller and access the controllers configuration webpage but cannot bring the controller online in Continuum. Environment BCX9640 Cause Windows Firewall is on Resolution Disable firewall.

Issue Some modbus device documentation indicate that there are 6 digits in a register to obtain certain information Environment Continuum Xdriver Modbus Cause The Modbus xdriver only allows for 5 digits  Resolution The modbus range is from 0-65535, so 6 digits is too large Some PLCs used the 40,000 and 30,000 notation which embeds the function code in the address. For example: 30,001= function code 4 start address 0 30,234= function code 4 start address 233 40,001= function code 3 start address 0