Building Automation Knowledge Base

Issue Getting the message “Cannot display page” and “Access Denied: Remote host does not accept brand “Webs”” while trying to access the Platform of an ENC-520 with Niagara G3 WorkBench. Environment G3 Niagara all version, ENC-410, ENC-520 Cause Honeywell WEBs (Honeywell’s version of Ax) on the same PC as Niagara G3. WEBS was installed and licensed first. G3 was installed after WEBs, but never licensed. Since a license for G3 was never obtained, G3 was attempting to use the Honeywell license to connect to the ENC-520. This results in a license brand incompatibility. Resolution The Niagara G3 WorkBench has to be licensed to connect to an ENC.   All TIP and end customer Niagara G3 / R2 license requests are emailed to:IASeries.License@buildings.schneider-electric.com  

Issue How can the entire I/A Series R2 Error Log or Audit Log (or any other log) be saved to a text file? Environment I/A Series R2 system, any release 2.15 or later Cause Many times, the issue being researched by use of the log extends over several screens of log entries. It is usually easier to review the data by looking at text format output instead of several screen captures. Resolution Access the UNC or Enterprise Server via web browser using the address "http: < ipaddress > /log/index" where < ipaddress > is the IP address of the UNC or Enterprise Server.  After logging in with the station user name and password, the following is displayed: Log Index ErrorLogService text/comma-separated-values text/tab-separated-values text/plain text/xml application/x-tridium-datax text/html AuditLogService text/comma-separated-values text/tab-separated-values text/plain text/xml application/x-tridium-datax text/html This table shows two logs, the "ErrorLogService" and the "AuditLogService".  Any additional logs created in the device will also be listed in the table.  By clicking the desired display format, the entire contents of the selected log will be displayed in the web browser screen.  The log output can then be saved to a file using the File / Save As function of the web browser, specifying a text file.  For example, selecting "text/plain" for the "ErrorLogService" will generate a file similar to the following: 2011-04-15T09:22:19.59-5,MESSAGE,/LON_BACnet_522services/ErrorLogService,ErrorLogService installed, 2011-04-15T09:22:38.89-5,MESSAGE,/LON_BACnet_522,Station started successfully. (HTTP port=80), 2011-04-15T09:42:32.09-5,WARNING,/LON_BACnet_522/services/ControlEngineService,Lost sync with system clock - resetting control engine., 2011-04-15T09:26:45.19-5,WARNING,/LON_BACnet_522/services/ControlEngineService,Lost sync with system clock - resetting control engine., 2011-04-16T21:35:33.28-5,WARNING,/LON_BACnet_522,Lost power shutdown, 2011-04-18T08:04:15.29-5,MESSAGE,/LON_BACnet_522services/ErrorLogService,ErrorLogService installed, 2011-04-18T08:04:34.48-5,MESSAGE,/LON_BACnet_522,Station started successfully. (HTTP port=80),

Issue DDC Control Override MR Control Override Environment I/NET MR-AHU 7718 7716 7756 7798 7793 Cause A control is needed to override the standard control for a point. Possibilities include using an ASC point for a different purpose. Resolution The most effective means to program an over-ride all logic is to use an Event Sequence containing the with Lock element. This will over-ride anything other than a point in manual control. Please see Appendix A "DCU Control Hierarchy" from TCON300 for complete Control Hierarchy.

Issue Can a Sigma 4.05 site be run in a Sigma 4.04 database. or Can a Sigma 4.04 site be run in a Sigma 4.05 database. Environment Sigma 4.04, Sigma 4.05. Cause The site is Sigma 4.04 but the engineer's laptop only has a Sigma 4.05 database. or The site is Sigma 4.05 but the engineer's laptop only has a Sigma 4.04 database. Resolution The files that are common between the two databases are: index.rec, indexex.rec, index.bin, pntfle.rec. There are 2 options: Option 1 Use VMWare and install the Sigma database to suit the site required. This is easier and more secure method. Option 2 Only copy over the above files. In the case of using a Sigma 4.05 database in a Sigma 4.04 database then the pointer.bin files need to be created using SigmaX. The node files etc will need to be manually created. In the case of using a Sigma 4.04 database in a Sigma 4.05 database, then the site devicecnf.rec file can be upgraded. Care must be taken when updating the Site Sigma database that only the index.rec, indexex.rec, index.bin and pntfle.rec are copied back. SigmaX SigmaX 6.02 will work with both databases.

Issue Added new standalone CyberStation and bCX. Existing Phoenix controller on Siemens system generated a conflict error when the workstation is started. Environment CyberStation bCX Cause New CyberStation was assigned ACCNetID =191; Device Node ID = 191. Phoenix controller was using 191 as its address, too and so there was a conflict between the Phoenix address and the CyberStation Device Node ID. Resolution The CyberStation Device Node ID is grayed out in the device editor and therefore cannot be changed. If you run the Database Initialization (DBInit) program the Device node ID is editable. However, if you change it and try to save it you will get a duplicate IP address error. Perform the following: Shutdown CyberStation, change the workstation IP address in Windows. Run the DBInit program and create a new WS with different name, folder, ACCNetID, DeviceNode ID. Log back into CyberStation. Delete the old workstation (with the conflicting Device Node ID). Shutdown CyberStation. Change the IP address in Windows back to the one you had already assigned it.. Restart CyberStation. Edit the workstation object. Verify the Primary Access Server and Auto Download settings are correct. Perform a Teach. Make sure there are no conflicts and all the controllers are online. Reload the network controllers. Reloading the network controllers may not be required but is good practice after making changes such as this. You're better off knowing now if there is a problem than after you leave the site.   

Issue Slide stat or temperature offset values are incorrect when using a ETR-1xx sensor with Xenta 100 or Xenta programmable controllers. Environment ETR-1xx Xenta 100 Xenta 280, 300, 4xx Cause Similar to the STR-1xx line of sensors, there is a jumper that must be set depending on the controller the sensors is being connected to. This jumper removes or adds an extra resistor to the temperature offset value. Resolution Set the Jumper position according to the type of controller the sensor is connected to: Controller Jumper Position Xenta 100 J1 Xenta Programmable J2

Issue BCX randomly resets during broadcast storm on the network. Environment BCX4000 BCX4040 Firmware 4.50064 Cause During a broadcast storm, overwhelmed comm port causes controller to reset. Resolution Uprev the BCX to firmware version 4.500065.

Issue Can the 30 day demo period of an expired I/A WorkPlace Tech demo license be extended? Environment WorkPlace Tech 5.x Cause The 30 day demo period has expired. Resolution The utility called WIBDemoExtender.exe allows the WIB suite demo period to be reset. The WIBExtender is used for WorkPlace Tech 5.6 or older. The utility can not be used with version of WorkPlace Tech 5.7 and newer. Currently there is no provision for extending the demo period of WorkPlace Tech version 5.7 or newer.  To prevent abuse of the demo mode extension, the program will extend the demo period for a duration of half the previous demo period from the current date.

Issue How to configure logs to update only on value change. Environment All CXs All i2s All b3s Cause Only logging a new value when the value has changed is useful to save on memory usage. It is also preferable in most binary value trends. Resolution Configure the point's log as type = LogInstantaneous AND Interval = 0 days 0 hours 0 minutes 0 seconds. This is referred to as a semi-log configuration.

Issue Is it possible to downgrade a WEBC-2-PRO-USB Security Key to a Single-user key with webClient enabled? Environment Continuum Cyberstation webClient Cause Incorrectly ordered the wrong webClient upgrade for Single User environment. Ordered a new WEBC-2-PRO-USB security key instead of ordering a "-WC2PRO" option for the current SU key.  Resolution It is not possible to change a WEBC key to an SU key. You will need to upgrade your current SU key to enable the webClient users. This can be arranged through your normal local repair process.

Issue Alarm generated on the point or EventEnrollment can be seen, but the alarm is not logged on the Workstation. The alarm cannot be seen in the Active alarm viewer, meanwhile, an error prompt pops up frequently that says "You can't access AccVideoRecordingsrvc.exe." Restarting Continuum, allows the user to see the previous alarms log on, but new alarms don't work. Environment LAN system Continuum 1.93 Cause AccVideoRecordingSrvc.exe has a problem. Resolution Copy a new AccVideoRecordingSrvc.exe to correct: Close Continuum CyberStation From the Continuum install CD, Cyberstation1.93\Continuum\Contin~1.cab, copy the file Accvideorecordingsrvc.exe and paste it into the Continuum install directory. Default is C:\Program Files\Continuum Restart Continuum and test the alarm

Issue Lost or unknown access password for Micronet View.  Environment Global  Cause Lost user password for Micronet View Resolution Back up the MicroNet View project before carrying out the following: Take a copy of the default password file from MicroNet View default project1 Copy the password file from C:\MicroNet\Projects\Project1\View\password.bin Paste this file into Your project. C:\MicroNet\Projects\YourProjectName\View\password.bin

Issue How can I use a Combo Box control to select and launch a ListView. Environment Pinpoint CyberStation Combo Box Graphic Panel Cause Customer wants to be able to select a listview, graphic, etc. from a Pinpoint graphic panel using a Combo Box. Resolution Creating the Combo Box on a Pinpoint Graphic. Create a String object named "ObjectName.Str" Edit the graphic panel. Add a Combo Box from the Active Component menu. Right click on the boarder of the Combo Box Select the ObjectName.Str object you just created. In the selection text, add a line with the Alias of each listview you want to launch from the Combo Box. Save and run the graphic. Linking the Graphic Name to the object that is to be opened. Create a fallthru program called GraphicLaunch.Pr Have the program compare the ObjectName.Str text with the alias of specific objects. When the ObjectName.Str text is the same as the text of the object, launch that object using the Show command. For example: LINE COMPARENAME   If ObjectName.Str = "Alarms_LastHour" then     Show Alarms_LastHour     Stop   Endif   If ObjectName.Str = "Alarms_Today" then     Show Alarms_Today     Stop   Endif

Issue System PC crashed and there are no backup available to restore from, what can be done? Environment All versions of I/NET software. Cause There could be numerous causes for a PC to crash, like power surges, age of the PC and viruses. When this happens, if there are no backups on other media devices, then it will have to be rebuilt from scratch. Resolution To resolve this issue, if the data can be retrieved from the PC then here are a few steps that needs to be followed to get the database in tact: Go to Windows Explorer and look in C/Program Files/Microsoft SQL Server Expand that and click on the MSSQL Folder, expand that and go to Data. There are two files that needs to be retrieved, the InetDB.mdf and InetDb_log.LDF files. Copy that on to a media and place on the replacement PC which should already have I/Net installed on it. Shut I/NET, I/O Server and SQL Server down. Repeat steps 1-2, then copy the files from step 3 into the folder after renaming then current ones old. Restart MSSQL Server, I/Net and I/O Server. This should allow the database to be resynched with SQL. If this is not possible and there is no way to retrieve the data then it would have to be rebuilt from scratch.

Issue Do the universal inputs (UI) of the MNB-1000 support pulse inputs? Product Line TAC IA Series Environment MNB-1000 Cause Attempting to wire a pulse input to a UI on the MNB-1000 can cause issues. Resolution The UI inputs of the MNB-1000 do not support pulse inputs and can not be used for this purpose.  The digital inputs (DI) of a MNB-1000 do support pulse inputs. Pulse Input Rate Minimum rate of 1 pulse per 4 minutes Maximum rate of 10 pulses per second  

Issue What is the most current Xenta Software version for my hardware? Product Line TAC Vista Environment Xenta Cause The most current Xenta Software, listed by hardware platform. Resolution 101-VF Expired product. Latest version SYS.PROG V1.10, APPL.PROG V1.12 102-AX 2.22 102-B SYS.PROG V1.10, APPL.PROG V1.10 HW1.11, SYS.PROG V1.21-01, APPL.PROG V1.10 102-EF SYS.PROG V1.10, APPL.PROG V1.10 HW1.11, SYS.PROG V1.21-01, APPL.PROG V1.10 102-ES SYS.PROG VV1.20-01, APPL.PROG V1.22 HW1.11, SYS.PROG V1.21-01, APPL.PROG V1.22  102-VF SYS.PROG V1.10, APPL.PROG V1.10 HW1.11, SYS.PROG V1.21-01, APPL.PROG V1.10  103-A   SYS.PROG V1.20-01, APPL.PROG V1.21 HW1.11, SYS.PROG V1.21-01, APPL.PROG V1.21  104-A SYS.PROG V1.20-01, APPL.PROG V1.21 HW1.11, SYS.PROG V1.21-01, APPL.PROG V1.21 106 SYS.PROG V1.03-00, APPL.PROG V1.03 HW1.11, SYS.PROG V1.21-01, APPL.PROG V1.03  110-D/24 SYS.PROG V1.00-05, APPL.PROG V1.02 HW1.11, SYS.PROG V1.21-01, APPL.PROG V1.02  121-FC/24 V1.25-01  121-HP/24 V1.25-01 151-D V1.00-02 HW1.11, V1.21-01 281 V3.87-02 282 V3.87-02 283 V3.87-02 301 V3.87-02 302 V3.87-02 301:C V3.87-02 302:C V3.87-02 401 V3.87-02 401:B V3.87-01 401:C V3.87-01 411 V1.05 412 V1.05 421A V1.14 422A V1.14 451A V1.14 452A V1.14 471 V1.04-01 491 V1.04 492 V1.04 511 V5.1.8-10 511-B V5.1.4-73 527 V5.1.8-10 527-NPR V5.1.8-08 555 V5.1.8-09 701 V5.1.8-38 711 V5.1.8-38 721 V5.1.8-38 731 V5.1.8-38 901 V3.87-02 911 V5.1.8-06 913 V5.1.8-10 OP V3.70

Issue Do users need to be members of group 1 for Windows Authentication to work? Environment Windows XP Windows 2003 Server Windows 7 Cause Confusion regarding the On Line help definition pertaining to the use of  Windows Authentication. Resolution You do need to be a member of Group 1 to enable Windows Authentication in the general preferences. Steps to follow: Using Windows Users and Computers on the Domain Server: Add "Acc" as a member of the domain.  Note:  Acc belongs to Group1 by default. Add accounts for all the Continuum users that will have access to the application. Using any Continuum Workstation: Log on to the computer using the domain account. "Acc" Log on to Continuum using "Acc" Open general preferences and make Line 16 = True Create all the Continuum users and assign them to any group, Note: The users you create in Continuum must also have a account created in the domain. You do not have to use the same account to log on to the computer as the account you will use to log on to Continuum. The Continuum account will follow the Domains password policy.

Issue Unable to install I/NET Seven after downloading software from Buildings Business Extranet. Gets error "unable to open, file is corrupt" when using WINzip Environment Windows XP Windows Vista Windows 7 Windows Server 2003 WinZip Inet 2.30 or below WinRAR   Cause Software was created in a number of parts which all parts needed to be downloaded before unpacking was attempted. WinZip is not a valid software to unpack the Inet install files downloaded from the Buildings Business Extranet. (now ecobuildings) Resolution Downloading all parts of the I/NET software from the Buildings Business Extranet Make sure all files are in the same folder. You will need to use WinRAR to unzip the files Download from here http://filehippo.com/download_winrar_32/ You must unzip the files before trying to run the install, if you open part 1 of the files this will automatically unzip all parts of the software, once all files have been unzips the install will work NOTE: This was an issue with Inet software versions 2.30 and below, all new version can be downloaded and unzipped without issue from the ecobuildings website.

Issue Is it possible to use a Vista OPC server when having a Vista server standalone license? Environment TAC Vista 5.1.6 Cause With a Vista server standalone license it is not possible to use Vista server networks or Webstation or ScreenMate. Everything else works like normal. Resolution There are no issues using a Vista OPC server when having a Vista server standalone license.

Issue Is Vista OPC server supported on a 64-bit operating system? Environment TAC Vista 5.1.6 TAC Vista OPC server 1.1.6 64-bit operating system Cause TAC Vista OPC server 1.1.6 is not officially supported on a 64-bit system Resolution TAC Vista OPC server 1.1.6 is not officially supported on a 64-bit system, but it has been tested on a limited run and no problems have occurred. It is always better to stick with recommended and supported hardware, but in this exception, it may be okay.