Building Automation Knowledge Base

Issue In TAC Webstation is it possible to not go to the login page when logging out from TAC Webstation?  If using single sign on no login is needed for the customer so when clicking the logout button he like to go the home page and not the login page for Webstation. Environment TAC Vista 5.1.6 TAC Vista Webstation 5.1.6 Cause No this is not possible, it is hardcoded in the program to go to the login page when logout from TAC Webstation. Resolution No this is not possible, it is hardcoded in the program to go to the login page when logout from TAC Webstation.

Issue Cannot upgrade the OS of i2 controller with the error message of "Controller Type Mismatch" . Environment NetController (bCX9640) InfinetController (i2xxx) Cause When upgrading the i2 controller to the latest version AND the version of NetController (bCX9640) is couple of versions older than the i2 controllers new version. Resolution Upgrade the NetController to the latest version of OS first, reload the NetController, reload the i2 controller and then upgrade the i2 controller to the latest version.

Issue Workstation programs are periodically getting disabled. Environment CyberStation Cause Workstation programs are periodically getting disabled. Resolution If not already done, add Line E to the program. For examples and syntax refer to CyberStation help file under the LINE statement. For those not familiar with Line E, when used in a program, the program will automatically go to Line E and execute the code there when an error occurs (instead of disabling the program).  Line E can be used for many purposes. It can add a delay and then restart the program, or turn on a flag that alerts the operator of a problem, or it can run another program, or close an open commport.

Issue Require Windows 7 version of Remote Alarm Manager. Environment MicroNet View Sigma 4.05 SEB Vista BAS 2800 2800+ Remote Alarm Manager (RAM) Windows 7 Cause Microsoft's continued upgrade of its operating systems. Remote Alarm Manager Version 1.1 will not work under Windows 7. Remote Alarm Manager Version 1.2 will not work under Windows 7. Resolution Product Support has received and uploaded a copy of Remote Alarm Manager 2.0 to an online storage area. Note: - While it is the final software, it is subject to change (probably via the Readme1st.txt) Issuing software before it has been put through full production is not standard company policy, it is due to the importance we place on delivering the software quickly, that we have got it agreed. Contact Product.Support Please provide the following information regarding the installation: - Once the site information is received and checked for compatibility I will email you the link to download the software. Site company name:  Site address:  Copy of RAM registration form  Current Version of RAM installed  Method of licensing (for example Sigma dongle):  BMS software and version of software on site:  Computer operating system you will be installing RAM on:  Installation method (Engine, interface host and consul locations):

Issue Lan Tap Overflow message received in AMT Environment All versions of I/NET Software Cause The message capacity of a LAN Tap has been exceeded and they are now being FI/FO (First In, First Out) mode, meaning that the first message that came in will be the first one that goes out. When this happens, the LAN Tap Overflow message is displayed in AMT. Resolution To resolve this issue, verify the following: Open up AMT and look at the Messages and see if there are any controller that having issues Verify that address and correspond that with the Host or Link Tap that it is coming from. Rectify the issue, whether it is communications or power and the error should go away.

Issue Is there a native solution in Continuum to totalize the hours of presence of a person in an area? Or must I do a PE program for each personnel which will calculate the time between the arrival time and the leaving time?   Environment Time and Attendance CyberStation ACX and/or AC-1 family of controllers Cause Is there a native solution in Continuum to totalize the hours of presence of a person in an area? Or must I do a PE program for each personnel which will calculate the time between the arrival time and the leaving time? Resolution There is no native solution in Continuum to totalize the hours a person has spent in a given area. It will require PE programming and entry and exit readers. The Security COE has a Continuum add-on called TimeTracker that may work for some applications. Learn more about Continuum Time Tracker.

Issue Windows processes are showing when continuum shuts down instead of just Cyberstation processes Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause The Cyberstation installation has become corrupted Resolution 1. Verify that Continuum is running on a supported Windows Operating System for that version. Check the Continuum Compatibility Matrix. 2. Uninstall Cyberstation, Reboot, Reinstall

Issue The Remote stations name in the tree does not match the Remote stations name in the Admin Tool. How can the Remote station name in the tree be changed to match that of the Remote station name in the Admin Tool? Environment R2 Niagara, all versions Cause The station name was changed after it was initially created. Resolution The stations name will have to be changed in its XML file. An XML editor will be required for this. The most recent copy of the station’s XML file should be used. Open the XML file in an XML editor. Use the editor’s Replace function to ensure that all station names are found and replaced. For Find What: Type in the station name to be replaced For Replace with: Type in the replacement station name Save the XML file once the replacement is complete. Install the XML file to the Remote station. The station name in the tree and Admin Tool should now match.  

Issue Unable to communicate to a Hand-Held Console (HHC) on Windows 7 Product Line TAC INET Environment Windows 7 HHC Cause Com Port settings not working with the HHC Resolution To resolve this issue, change the following port setting that is used to communicate to the HHC. DCB is set for Even Parity Flow Control is disabled Stop bits is 2 Baud Rate is 1200

Issue I/A Series R2 Enterprise Server BACnet Ethernet driver is unable to open the Ethernet device. The following error messages can be seen in the station's Standard Output. ERROR: Cannot start Ethernet Packet Driver tridium.nre.DriverException: Cannot open \Device\E100B1 [ethernet] Environment I/A Series R2 Enterprise Server enabled for BACnet Ethernet communications Cause BACnet over Ethernet communications from the Enterprise Server requires a special device driver for low-level network access. This may not have been configured. Resolution Refer to 'Configuring Host Link-Layer Support' from page 1-20 to 1-24 of the BACnet Supervisor Reference'. This step is only required if you are using BACnet Ethernet. The BACnet Supervisor Reference can be found in \niagara\ \docs\BACnet .  

Issue Is it possible to communicate with both TACNV (TANV) and SNVT in the same device? Product Line TAC Vista Environment TAC Xenta 300, TAC Xenta 401, TAC Xenta 280 Menta Cause Want to use SNVT communication for connections to Lonworks devices and TACNV (TANV) for connections to other programmable TAC Xenta controllers. Resolution There are no problems with this, however you need to verify that the total number of TACNV and SNVT does not exceed the limit for your type of device.

Issue Get the following error when attempting to import histories into an Excel spreadsheet: "The specified XML source does not refer to a schema. Excel will create a schema based on the XML source data." when attempting to import the file into excel" Environment Niagara G3 Cause The problem turns out to be a quirk in the Excel UI. There are two checkboxes on top of one another (due to there being no margin around the table); the one on top is for the entire page, the one underneath is for the table. Selecting the checkbox you can see only selects the entire page, which is the cause of the XML schema issue. Resolution To workaround this:   Hit [tab] once and it should highlight the page checkbox in green Hit [tab] again to give focus to the table underneath Hit [enter] to check the checkbox for the table that cannot be seen Click [Import] and the data should import properly.  

Issue What is the maximum recommended wiring length on an ADI or remote I/O wiring segment? Environment MNB-1000, MNB-1000-15 Cause What is the maximum recommended wiring length on an ADI or remote I/O wiring segment? Resolution The maximum recommended length of an ADI or remote I/O wiring segment is 4000 ft (1200 m), using the cables listed for “76,800 or Less” baud rate. Information on approved cable types and additional information cane be found in chapter 1 of the “I/A Series MicroNet BACnet Wiring, Networking, and Best Practices Guide” (F-27360-5).  

Issue Some door events are logged but not others. Environment CX9900 CX9702 CX9680 ACX5720 ACX5740 ACX781 Cause Door's Send Access Events not configured to send events Resolution In the door's Options tab, make sure the door is configured to send the event type in question. If the box is already checked, uncheck it and click on apply then check it and apply a second time, this will ensure that the controller door object is in sync with the door object in the SQL database.

Issue Where is the I/NET Host Tool located? Environment All versions of I/NET Cause Unable to get the Host Tool to download for a system that has a valid CD and Key. Resolution The Host Tool is located on the original CD or could be downloaded from The Exchange Download Center . If it is not there then follow these steps if a CD with the required version is available: Place the CD into the PC and open up Windows Explorer Browse the CD and  go into the Support Folder Open up the Host Tool folder and in there is a Host Tool file Download it on the PC and execute it to install the Host Tool.

Issue Is a controller reload required when upgrading from v1.74 to v1.93 or 1.94 to 2.02? Environment CyberStation v1.74,1.93 1.94 and 2.02 NetControllers, Infinet controllers Cause We will be performing an upgrade on a site from v1.74 to v1.93. or  v1.94 to 2.02 Do we need to reload every network controller? Resolution In this case it is not a requirement of the CyberStation upgrade that dictates if a controller reload will be required. However, in order to keep the CyberStation and controller versions compatible, a flash upgrade of some controllers may be required. (Refer to Continuum Software and Firmware Compatibility Matrix)  The process of doing a flash upgrade usually requires a reload and is generally a good idea. There are some cases where a minor version upgrade (for only a bug fix, for example) in a controller with a valid flash backup will not require a reload because the controller will reload itself automatically from flash. Even if you think a reload is not required make sure you edit a few objects in the controller after the flash upgrade. If you get an error that the object cannot be found, reload the controller and then do a flash backup. Additionally, a planned "outage"  is a good opportunity to reload a controller that may not have been reloaded in a while. It would be better to know right after the upgrade if there is a problem, than to find out after you leave the site. The Infinet controllers typically do not need to be reloaded - but make sure you test a few infinet controller alarms on all upgraded network level controllers.  

Issue Leakage voltage on relays Environment I/Net Seven versions using SCU 1284's. Cause There is a small leakage current through the integrated MOV transient suppressor across the NC and NO contacts on the four relays that are used to control the door locks. Resolution If the relay is connected to a very high impedance (electronic) device input where it is falsely detecting as a relay ON condition, there are two things that can be done: 1. Place a 10,000 Ohm resistor on the device input to ground (or relay output to ground) 2. Move to one of the other unsuppressed relays ( relay 3, 4, 7 or 😎

Issue When trying to change the value of point or change the description of a point and save and refresh, Continuum gets Save Object Error with the message of "You have attributes that have not been applied. Do you want to apply them  now?" Environment Continuum LAN Workstation Continuum SU Workstation Cause There is not enough disk space available on the SQL DB Server. Resolution Secure disk space by deleting old log data in ContinuumDB or delete unnecessary files from the SQL DB Server.

Issue When trying to change the value of point or change the description of a point and save and refresh,  Continuum gets Save Object Error with the message of "You have attributes that have not been applied. Do you want to apply them now?" Environment Continuum LAN workstation. Continuum SU workstation Cause Not enough available disk space on SQL DB Server PC Resolution Secure disk space ContinuumDB on the SQL DB Server PC by deleting old data from log tables such as ExtendedLog, AccessEvent, AlarmEvent, ActivityEvent, or ErrorEvent tables.

Issue Stencils not loading after installing WorkPlaceTech 5.8 Environment WorkPlace Tech 5.8 Cause The stencils are not loaded because they are now under a new path: C:/PrgramFiles/Schneider Electric/WorkPlaceTech Dispatcher. Resolution To resolve this issue perform the following step:  Open WorkPlaceTech.  Select  Application menu and click Hardware Wizard command.  Stencils should be loaded after opening the Hardware Wizard. If rebuilding the application did not load the stencils perform the following steps: Open WorkPlaceTech Select File menu click shapes Under shapes click open stencils Browse to the following path C:/ProgramFiles/Schneider Electric/WorkPlaceTech Dispatcher. Select the following stencils using the ctrl key: WPBO.vss WPCO.vss WPIOC.vss WPLMC.vss WPLPC.vss WPMN8NV.vss WPTANNO.vss WPTSC.vss WPSC.vss The stencils should now be loaded anytime you open or close WorkPlaceTech.