Building Automation Knowledge Base

Issue Some Continuum add on reports are free and others require the security key to be enabled for them to launch Environment Continuum Windows XP Windows Server 2003 Windows Server 2008 Cause The security key has not been enabled for the add-on report to launch in normal mode Resolution Continuum add on reports are different reports than the standard report object that is a part of Continuum. More information can be found related to Continuum add-on reports on the Exchange Online web site. Here is a list of most of the free and pay for reports available: Free reports - Access Events, Alarms, Areas/Cardholders, Departments/Areas/Cardholders, Doors, User Activity Pay for reports - Photo Album & Badge Printing, Personnel Data Importer, Alarm Archiver/Reporter, Activity Log Archiver/Reporter, Access Events Plus, Access Events Selected by Department, Access Event Archiver/Reporter, Alarms Plus, Alarms - Categories, Area Purge, Extended Log Archiver/Reporter, On site - Muster Report, Personnel Data Exporter, Time Tracker Contact your RSM for Continuum Add-on Software part numbers, pricing and availability. Please Note : Not all Continuum Add-on Software is available for sale in countries outside of the U.S. For additional information email COE.Support@Buildings.Schneider-Electric.com  

Issue One of the following: - People that have no access to a specific area are being allowed in based on site code when the CyberStation is offline. (NoComm validation set for site code only) - No access at all and no access event reported (No validation configured for NoComm status in the door validation matrix) Environment CyberStation CX99xx CX9702 CX9680 ACX5740 ACX5720 ACX781 ACX700 Cause When the controller detects its primary/secondary access server is offline, it switches its system status to NoComm and performs access validation based on the rules specified by the Comm Fail column in the door's "Access Validation" options in the entry/exit reader tab. Resolution To have the controller validate site + card when in NoComm, make sure to check the appropriate check boxes (Validate site, Validate card) in the door editor.

Issue The active text configuration in Pinpoint allows you to control the color of the active text based on the object state or the objects alarm status.  Can both be used at the same time?  What happens if the point state color is shown and the alarm state of the point changes?   Does one color control have priority? Environment Continuum 1.9 or greater CyberStation Pinpoint WebClient WebPinpoint Cause Both the active text alarm color and object state color controls are configured. Resolution The color that active text is presented in represents the last "status" the point has assumed regardless of whether this was a point change of the objects state or a change of the objects alarm status. Regardless of which color is in effect, the next change of state or alarm status will overrule that color until a subsequent change has occurred.

Issue Using the 0 - 20 mA output on the new surface mount Analogue Output boards. Environment Sigma X96 Outstations New style surface mount Analogue Output boards Cause Configuration of the Analogue Output board for use where a device requires a 0 - 20 mA control signal.  Resolution The new style surface mount board provides channels 15 and 16 for use with devices that require a  0 - 20 mA instead of the traditional 0 -10volts. Channels 15 and 16 can be configured for 0 - 10 volts or 0 - 20 mA by selecting the appropriate setting for link LK1, which is located on the board.

Issue A new Lookup table has been created, when should it be downloaded? Environment Sigma 4.03 X32 and X96 controllers Cause What is the correct sequence for downloading new Lookup tables? Resolution The download process is as follows; 1 - Create the new lookup table with the required configuration, using the Sigma System Setup. 2 - Allocate the new lookup table number to the appropriate Sigma object and then download it. 3 - In the Sigma System Diagnostics, select the correct controller number, and then choose to "Build and Download Lookup Table". This process will create a new "Lookup.rec" file in the OSN??? folder, and this will contain the new table and any others required by the controller.

Issue If airflow direction is reversed in duct from f.ex. 100 Pa to -100 Pa, will the SPD310/SPD360 break? Environment SPD310 SPD360 Cause Reversing airflow direction in duct. Resolution It will not break. If the "sym" jumper setting is changed when airflow direction is changed (reversed), it will read the value correctly.

Issue Can Program (non-InfinityPrograms) objects be used to program control sequences in Infinity controllers? Programs (non-InfinityPrograms) in our Infinity Controller are not working reliably.  Environment CyberStation ACX BCX i2 B3 Cause When we edit a Program object (non-Infinity Program) in our controller. when the program is saved it continues to work as if there was no change made to the programming. Programs in our Infinity or Infinet controller are not working reliably. Resolution Program objects are intended for use in the Workstation only, not in Infinity Controllers, Infinet Controllers or MSTP controllers. When programming Infinity controllers or Infinet controllers you must use InfinityPrograms only. When programming the Workstation, Programs (non-Infinity) must be used. While program objects may or may not work marginally, they should not be used when programming Infinity Controllers.

Issue Andover Continuum first generation controllers do not support backing up their object database to flash memory, under certain conditions these controllers can reset and lose the object database that is kept in RAM memory. Environment CyberStation CX9200 CX9900 CX9940 CX9400 CX9702 Cause Controller memory loss due to reset. Power failure that lasts beyond the capacity of the battery to retain memory. Resolution The following sample program running in the CyberStation monitors a controller for memory loss and automatically performs a reload (Send to controller), optionally the program can trigger an alarm to announce the memory loss and reload event. Note that the cause of a controller reset should never be ignored and must always be investigated thus the automatic reload program is not intended as a fix for a reset issue. SAMPLE PROGRAM 'This program monitors a CX99xx controller and reloads it if a memory loss is detected. 'The program is triggered by the Minute system variable 'CONFIGURATION 'Flow type:      Looping 'Auto start:      False 'CX9900.11.Reload is an analog value point in CyberStation attached to an alarm so that 'a memory loss/reload event can be announced. CheckCommStatus: 'Make sure controller is online before attempting to communicate with it   If LocalNetwork\CX9900.11 CommStatus = OffLine then Stop  Else Goto CheckController CheckController: 'If controller memory loss detected, reload the controller   If LocalNetwork\CX9900.11\Freemem > 5600000 then 'replace 5600000 with appropriate value for your particular controller     CX9900.11.Reload = 1 'Send alarm to announce memory loss/reload event     Reload LocalNetwork\CX9900.11     Goto WaitForReload   Else     Stop   Endif WaitForReload: 'Wait here to avoid getting into a reload loop   If LocalNetwork\CX9900.11 Reloading = False or TM > 15 then     CX9900.11.Reload = 0     Stop   Endif E: 'If an error is detected stop the program, we'll try again next time the program is triggered 'NOTE we will end up here if the controller is actually offline but CyberStation has it as 'Online due to probe time latency   Stop

Issue When reloading a Net Controller II you receive an OMS error. A send to database doesn't complete Environment Continuum 1.92 Windows XP NetController 1/II Cause Programming Busy Controller Resolution First Method: Go to off line editing. Export the programs and save them to the desktop. Delete the programs. Go onLine. Reload the controller. Go to off line editing. Import the programs for the saved export file. Go onLine. Reload the controller. Second Method: Go to off line editing. Web over to the NCII  http://ip-address Select  "Clear Database Backup" Commit Changes. Go Online. Reload the Controller. Note: At times if the reload is still not working and is failing on certain objects, reloading class by class allows the reload to go through. Delete programming half of the code at a time to find out what code is causing the issue by process of elimination. Use a laptop with wireshark installed and a hub and connect to the NC directly and try the reload or send to db and examine the capture. Replace the controller and see if it works, if so, the controller may need to be permanently replaced.

Issue The display on the smart sensor module (LCD1/LED1) is blank. Product Line Andover Continuum Environment CyberStation B3 devices/i2 devices with Smart Sensor port. Cause LCDDisplay/LEDDisplay element #2 has a value of 0 which turns off the display The host controller is not sending power to the SPWR port It could be a newer version of the smart sensor, see i28xx-V & i28xx-V-WL Controller v3.501037 - Release Notes Resolution Set LCDDisplay/LEDDisplay[2] to a valid display format value. (see Smart Sensor Installation and User Guide) Measure the voltage between return and SPWR and make sure it is 8.4 volts DC, if the voltage is not correct disconnect the Smart Sensor and measure again, if the second measurement is correct then the Smart Sensor may need to be replaced, otherwise the host controller may have to be replaced.

Issue The CPU light condition allows for limited troubleshooting of Expansion Modules Environment Continuum i2 controllers b3 controllers BCX B4920 ACX 57xx Cause Expansion modules require troubleshooting and the CPU light offers some information Resolution The expansion module closest to the controller will blink once at a 2Hz rate. A second module connected to the first expansion module will display 2 short blinks every 2 seconds Incompatible or malfunctioning expansion modules may display the CPU light as a steady ON or ON and then completely OFF When main power supply does not provide enough power for the controller and connected expansion modules, the CPU light of expansion module display a steady ON.

Issue When activating a Vista trend I get the error message "May only be changed in online-mode" Environment Vista Cause You have Vista offline. This is indicated by a red cross in the Vista server icon. Resolution To place Vista into Operating mode follow these steps: Navigate to the object $System in the root directory of the project. Right mouse click on the object and select properties Under the general tab check the "Operating" check box Select the ok button. The red cross should now disappear and you should be able to activate your trend.

Issue Negative values presented to an IC3-SNP Integration Controller are displayed starting at 65535. Environment Sigma Integration Controllers IAC Controllers Unifact Controllers Cause The IC3-SNP Integration Controller calculates the negative value incorrectly. Resolution To overcome this issue it will be necessary to create a new Lookup table and to allocate it to the IC3-SNP Analogue Input object. 1 - In Sigma "System Manager" select "System Setup" and create a new lookup table, using the configuration shown below. 2 - Edit the Analogue Input object to include the new Lookup Table number, select to download the object. 3 - In Sigma "System Diagnostics" download the Lookup Table to the IC3-SNP. 4 - The lookup table shown above assumes that the value being presented is in whole numbers, i.e. a received value of 1 equals 1, but there are instances when the value received may have a *10 factor applied. In this case the lookup table is modified as shown below. Input         Output 0               0 32767       3276.7 32768      -3276.8 65535      -0.1

Issue Is it possible to use TAC Menta from a TAC Workstation remote? Environment TAC Vista Workstation remote 5.1.5 TAC Menta 5.1.5 Cause A Workstation remote is meant to be used by the customer to manage the system and don't  as a engineering tool. If installing a workstation remote Menta is not installed.   Resolution No it is not possible to use TAC Menta from a TAC Workstation remote.  

Issue After launching WebClient logon screen appears but attempt to logon results in "Webclient is unavailable"  Product Line Andover Continuum Environment Windows Vista Windows 7 WebClient Cause Incorrect Internet Information Services (IIS) configuration. Resolution 1. Open Internet Information Services Manager 2. Expand the Computer Name in left pane and click on Application Pools in treeview 3.  Select DefaultAppPool and click Set Application Pool Defaults 4. In Application Pool Defaults dialogbox select Identity under Process Model. A selection control should appear in the second column. Click this button 5. Under Built-in account select Network Service in the dropdown listbox. Click OK 6. Click OK button in Application Pool Defaults dialogbox

Issue Running a DBCC CheckDB on a Continuum database reports errors Environment CyberStation SQL Server Windows Cause Database corruption Resolution Restore from last know good database backup

Issue What version of CyberStation is compatible with Endura Express Environment CyberStation Endura Express Video Cause CyberStation compatibility with Endura Express Resolution Starting in CyberStation version 1.92 there will be compatibility with Endura Express. See Andover Continuum Software and Pelco Video Compatibility Matrix for more information on video products that can be integrated using Andover Continuum’s video features.

Issue How to find out or set the LCD password on old Infinet controllers with LCD displays Environment Infinet LCX810 and SCX920 controllers with LCD Displays Cause Current documentation on the Extranet does not define what the password is or how to set it. Resolution The system variable "LCDPassword" determines what the password will be, this can be changed as required. The default is 123 then press Enter.

Issue Do you have to update the DB from multiple workstations in a CyberStation LAN environment Environment CyberStation Database Update Upgrade SQL Server LAN Cause Update of the Continuum database on a LAN environment Resolution You only need to update the database from one workstation when upgrading a LAN system

Issue Upgrading / downgrading a jar file in I/A Series G3 Environment Niagara G3 (all version) Cause Not applicable Resolution Do the following: 1. Shut down Workbench 2. In Windows Explorer, navigate to the C:\Niagara\<release>\modules directory 3. Find the original module (e.g. tacAsd.jar), and rename it (e.g. tacAsd.old) 4. Copy the new module in to the modules directory 5. Re-open Workbench, then go to Platform > Software Manager 6. Highlight the module (e.g. tacAsd.jar), then click Install, then click Commit 7. The module will be installed, and the ENC will re-boot