Building Automation Knowledge Base

Issue Does the CX 9702 support Infinet controllers? Environment Continuum Cyberstation CX 9702 Infinet I2xxx Cause Verification of Infinet bus support on CX 9702 Resolution CX 9702 has a node limit of 4 and will support Infinet controllers up to the node count limitation.

Issue What is the default password for a MicroNet LCD? Environment MicroNet controllers Cause Access level Resolution Default password: -                  1234 It is worth noting that this password can be changed when programming. With the 100 series range of MicroNet controllers a backup of the controller configuration would be required to identify the password if it has been changed from the default. With the 50 series range of MicroNet controllers when the controller configuration is uploaded the LCD configuration should also be uploaded, the passwords can be found under properties when you are in the configuration LCD area.

Issue After allowing Mozilla Firefox web browser to automatically install the latest security updates (v3.6.14), I/A Series (Niagara) R2 or G3 graphic screens cannot be displayed. Environment Mozilla Firefox 3.6.14 Graphic pages served by a UNC/ENC or Enterprise Server/ENS with any version of I/A Series R2 or G3 (Niagara) software Cause Known and documented issue with the way Mozilla Firefox 3.6.14 handles the loading of Java applets. The issue has already been documented on the Mozilla Firefox support forum. Resolution Downgrade to an older version of Mozilla Firefox or use a different compatible web browser. Older Firefox releases are on the Mozilla FTP site (Mozilla FTP).

Issue Right-click on a device in LonMaker and choose "Browse...."  This should launch the LonMaker Browser.  Instead of launching, an error pops up that says "Unable to find a matching plug-in for device, use network properties to register the correct plug-in." Environment LonMaker Cause Echelon LonMaker Browser is a plug-in that must be registered like any other.  If it has not been registered properly, it will need to be registered, or re-registered. Resolution In LonMaker, choose the LonMaker toolbar menu Go to Network Properties > Plug-In Registration Tab Find "Echelon LonMaker Browser (Version X.X)" either in Already Registered or Not Registered window. Double click the plug-in, which adds it to the To Be Registered window. Click Apply or OK to register to plug-in. Launch the LonMaker browser again.

Issue Is there a way to use firewalls to stop routing tables from being delivered? For example, can you shut down port 50069 to prevent routing tables from updating while you cleared device routing tables? Product Line TAC INET Environment I/NET Seven Network with system-wide ethernet Cause There are bogus entries in the Routing tables in the PCs and NPRs in the I/NET system. Resolution Blocking the port will certainly stop I/O servers and NPRs from sharing their routing tables.  The real problem, though, is in getting all devices cleared before you open the port back up. The following would be a reasonable approach to clearing a routing table system from a desk, if the customer does not want to go to each location. Ask the IT department to block port 50069 for each device on the network Telnet into each NPR or Xenta 527 and PC to clear the routing table using the DELALL command Correct Reference Host settings Ask the IT department to open port 50069 to each device on the network after you have cleared all sites. Please note that all of the devices have to be cleared before the firewall is taken down.  If you have one of the devices offline at the time of the cleaning, you could re-populate the deleted routing table again. Another option would be to firewall port 50069 between segments of the network to ensure only part of I/NET was visible to specific regions.

Issue An InfinityProgram is setting an output point but the point does not change value, the program is enabled and running. Environment CyberStation CX9900 CX9680 ACX57xx All infinet and i2 devices Cause This issue may be caused by a number of reasons: The InfinityOutput object is disabled. The InfinityOutput object is manually overridden. A second program that executes later in the firing order is setting the output object. Resolution Enable the InfinityOutput object. Return the output override switch to the 'Auto' position. Solve the contention between programs.

Issue Alarms stop being routed to the Sigma Server after an extended period of computer inactivity. All alarms will start to register on the Sigma Server once a user accesses any point in the Sigma System Manager. Environment Sigma version 4.04 (build 3.41.14) Windows XP Cause The Sigma Server computer network interface card Power Management was set to 'Allow the computer to turn off this device to save power'. Resolution The power management setting 'Allow the computer to turn off this device to save power' for the network interface card needs to be unchecked.  This can be achieved by performing the following steps: Select the properties of the Local Area Connection physically connected to the Sigma network. On the 'General' tab, there is a field that says 'Connect using:'. Click on 'Configure' to configure your network card. In the Network card properties, go to the 'Power Management' tab and uncheck 'Allow the computer to turn off this device to save power.'

Issue Can the executive privilege override features such as Door Forced Locked schedule and Threat Level Environment CyberStation CX968x ACX57xx Cause Need to override door force locked schedule for users with executive privilege. Resolution The executive privilege attribute of a personnel object can only be used to override area/door locked down. Note that the executive privilege attribute will be grayed out unless the Cyberstation key has the area lockdown option enabled.

Issue Adding area(s) to multiple personnel objects in one operation Environment CyberStation Cause Need to add area(s) to multiple personnel objects in one shot Resolution In the Continuum Explorer select the folder that contains the personnel object. In the right pane select the personnel objects you want to add the area(s) to, you can select ‘Edit\Select All’ from the pull down menu or use a combination of the Shift/Ctrl key with the left button mouse click to multi select. Right click on one of the selected Personnel objects and select ‘Add Areas…’ from the context menu. In the ‘Area’ window you can select one or more areas to assign.

Issue Time schedules appear to be working backwards. Time schedule that controls occupancy of a LonWorks unit is not controlling properly. The unit is unoccupied instead of occupied. Time schedule outputs need to be reversed to control I/NET points where 0 and 1 may not be off/on. Environment Xenta Server Xenta 511, 527, 555, 701, 711, 721, 731, 913 XBuilder Cause SNVT_Occupancy has the following values: 0 - Occupied 1 - UnOccupied 2 - ByPass 3 - StandBy If the time object does not use the correct default and active values then the wrong value will be sent from the time schedule. I/NET controls with the "first of the pair, second of the pair" which may require a 0 to be ON and a 1 to be OFF. Resolution Modify the Time Object for a SNVT_occupancy: In the Show Other Properties editor change the default value to 1 (Unoccupied). In each time event change the Active Value on the Other tab to 0 (Occupied). If edited offline, generate the project and send to the target.

Issue Personnel fail to distribute to controller, controller offline error displays in Distribution View, and controller's error log displays 0x00007402 (ACC_TCP_FAIL_CONNECTING_SOCKET) error. Environment Cyberstation Netcontroller Netcontroller II CX9702 ACX5720, ACX5740 Cause The 0x00007402 error corresponds to an issue with the TCP stack on the controller indicating the controller has had a problem re-establishing a TCP connection. The "Transport  Type" has been changed from the default UDP to TCP. Resolution Change "Transport Type" back to UDP and re-attempt Personnel download. Open Controller Device object and go to "Network" tab. In "Transport Type" field, change TCP to UDP. Re-attempt Personnel download.

Issue After modifying a BACnet Schedule it goes into Fault with its Reliability field showing "ConfigurationError". Environment Continuum, BACnet Schedule Object Cause When a user logs into Continuum with a User that does not have view rights to the InfinityController object, the schedule object used is the Infinity Schedule instead of the expected BACnet Schedule. The Infinity Schedule uses Active/Inactive for its TimeValue entries instead of the default 1/0 that the BACnet Schedule object uses. When a value is set as Active/Inactive, the Schedule is unable to interpret this value and goes into fault.  Resolution Make sure that any User that needs to modify BACnet Schedules has view rights to the InfinityController object enabled. Remove all TimeValue Entries that are Active/Inactive, replace with valid entries, save Schedule.

Issue Cyberstation Access Event Views do not show live events when the same Event Views are displayed properly on other Cyberstations. Product Line Andover Continuum Environment Continuum Cyberstation EventView Cause More than one Network Interface Card (NIC) installed on a Cyberstation PC can result in erratic communications between Continuum Devices. Continuum supports only one NIC to be enabled on each Cyberstation.  Resolution 1. Uninstall or disable all Network Interface Card (NIC) but one. 2. Perform a Teach from the Cyberstation.

Issue When editing a bCX controller Comm port you can not select X Driver option on a bCX controller even though it is X Driver Enabled. The Drop down box for Comm1 only has Autoset and Printer options. Environment bCX1 Controllers, X Drivers, X-Drivers, XDrivers Cause When the bCX1 was first released as supported by V1.70 Cyberstation it did not support X Drivers.   Resolution Cyberstation V1.70 and above support all bCX1 controllers (bCX1 9640, 4040 & 4000). The bCX1-CR (4040) did not initially support X Drivers, this feature was added in Cyberstation V1.82 and required a minimum firmware in the bCX1-CR (4040) of V4.500047 (see Compatibility Matrix). The bCX1-CR-INF (9640) did not initially support X Drivers, this feature was added in Cyberstation V1.73 and  required a minimum firmware in the bCX1-CR-INF (9640) of V1.1 The bCX1-R (4000) do not support X Drivers in any version.

Issue How do I determine whether a Valid Access event took place at the entry or exit side of the door from within a PE program? Environment CyberStation CX9702 CX9900 CX968x ACX57xx ACX7xx IOU Modules AC1, AC1A, AC1Plus Cause Need a way to determine which side of a dual reader door a valid access event has taken place. Resolution Compare the door’s TimeEntered attribute to the TimeExited attribute, if TimeEntered > TimeExited then the event took place at the entry side of the door, otherwise it took place at the exit side. The same technique can be used for Invalid Attempt events using the door’s InvalidEntryTime and InvalidExitTime attributes

Issue The I/A Series G3 (AX) Lon Tunneling client does not work in Windows 7 Environment G3 Version 3.5.25 and later Windows 7 Professional OS WPT 5.7.5 and later   Cause The G3 Lon Tunnel client is written to run in Windows XP, and is not designed to run with native Windows 7. Resolution Ensure that the NiagaraAX Lon Tunnel Service is started (Control Panel > Administrative Tools > Services) Locate the vlonax.exe file in the C:\Windows\system32 directory. Right-click on the file, and select Properties In the Properties window, click the "Run this program in compatibility mode for:"  box, and select Windows XP (Service Pack 3) from the drop-down box.  Next, check the "Run this program as an administrator" check box Click OK to accept the changes The Lon Tunnel client is now configured to work in Windows 7.  

Issue Apply an offset to Universal Inputs (U1, U3) on the Xenta 102-AX Environment Xenta 102-AX Cause Universal inputs U1, U3 on the Xenta 102-AX can be configured to read in several different data types.  Applying a software offset may be required to calibrate the reading for certain settings. Resolution For the following signals, use the listed SCPTs to offset the inputs: Universal Input 1 set to Duct Temperature use UnivIn1_Sense.SCPToffsetTemp Universal Input 3 set to CO2 Sensor use UnivIn3_Sense.SCPToffsetCO2 Universal Input 3 set to OA Temp. Sensor use UnivIn3_Sense.SCPToffsetTemp Hint:  For SCPToffsetTemp used with °F, first double-click the value to open the Edit Properties window and change the units to "°F, diff."  This will zero out the 32° offset and allow you to use the value as a temperature differential.

Issue Cannot get BCX or 99xx to successfully dial out through a phone line modem. Environment BCX4040 BCX9640 CX9600 99xx Cause The BCX was not initializing the modem. The modem was not properly set to negotiate the dial out request.. 99xx wasn't hanging up the last call Resolution The Initialize Modem Upon Reset option must be set to YES under controller Modem Settings on the controllers webpage.  Using a 99xx,  it may be necessary to initialize the modem twice to hang up the modem.

Issue Failure when upreving a Controller to a new flash version. Error window pops up with the error message "This Uprev file does not match this type of controller.". SmartStruxure "Update Failure No b3 controller matches to update" Environment Continuum Controllers b3 Cause The Controller Model has been entered incorrectly or you are trying to load the wrong flash file into the controller, e.g., the Controller Model in the Device object has been incorrectly set to i2810 when the controller is actually an i2814. Resolution Confirm that the correct flash file for your controller model and the Controller Model field both conform to the actual model type of your Controller. In offline editing check that the database also contains the correct model type. For b3s (Notice the 4th digit) The 4.501064 firmware is for the –Vs The B3865B4.500076 is for the non –V

Issue How to prevent times schedules from being overwritten when downloading an updated version of the XBuilder project to a Xenta Server. When uploading new configuration to Xenta 7xx device, all the scheduling is deleted. TSCH changes made from web interface are deleted when downloading the XBuilder project again Environment TAC XBuilder TAC Xenta server Cause There is no automatic check to see if time schedules have been modified since the last download. Information must be manually uploaded to the project. Resolution Before sending the updated Xbuilder project to target: Go to Project - Get from target Select Get online changes, click ok. Now the updated schedules are saved in XBuilder.