Issue Sometimes internal parts of the STR1xx wall modules are broken due to excessive force on the adjustment wheel. Environment STR1xx 004600100 STR100 004600110 STR100 004600200 STR101 004600300 STR102 004600700 STR103 004600400 STR104 004600500 STR106 STR106-B STR106-3 004600600 STR107 Cause Internal spare parts request Resolution Unfortunately, we do not have any spare parts listed for the STR10x wall modules.

Issue How do I find the max Close Off pressure for a certain valve/actuator combination? Environment Valves Actuators Cause The max defined Close Off pressure is important when choosing the correct valve/actuator combination for an installation. Resolution The max Close Off pressure is defined in charts or graphs in each valve series data sheet.

Issue TAC213 is obsolete and needs replacement Environment TAC213 0803097005 Cause Obsolete controller needs replacement Resolution TAC213 is obsolete since many years. No replacement product is available.

Issue Can the DC1100 / DC1400 serve more than 2 boilers Environment DC1100 DC1400 Cause Can the DC1100 / DC1400 serve more than 2 boilers? Resolution The DC1100 or DC1400 is primarily designed for a 1 or 2 boiler installation. However in the case of 3 boilers. Note, 2 additional relays are required: Wire Boiler 1 to Boiler 1 terminals. Wire Boiler 2 to Boiler 2 terminals. Wire the coil of the 1st 230Vac relay to Boiler 1 terminals. Wire the coil of the 2nd 230Vac relay to Boiler 2 terminals. Either wire the relay contacts in parallel or in series, the feed for each contact will be wired from the Boiler 1 and Boiler 2 terminals respectively on the controller, the output of the relay contacts will be wired to Boiler 3. This is a workaround and does have its disadvantages: Boiler 3, when wired in parallel will always be a Lead Boiler and will do more work or when wired in series it will always be a Lag Boiler and will do the least work. In the case of 4 boilers: Wire the boilers in pairs to each boiler output on the controller. Note, the boilers will lead or lag in pairs. In the case of 5 boilers: Adapt both the solutions above.

Issue In some applications, auxiliary switches on the actuator are requested. Environment MD-S1 MD-S2 MD5 MD10 MD20 MD40 MF20 MF40 Cause Aux switches are not included and needs to be ordered separately if application requires them. Resolution MD-S1(1 switch) and MD-S2(2 switches) are suitable add-ons for all MD5/10/20/40 damper actuators.

Issue Replacement stuffing box/stem seal Environment stuffing box 100108100 VG321 VG222 VG311F Cause When leaking by the gland, a stuffing box replacement may sometimes help. Resolution Replacement/spare stuffing box for VG321, VG311F and VG222 DN65-DN150 is part no 100108100.

Issue Which valves sizes are available for the V241 valve? Environment V241 Cause Size specifications for V241 valves. Resolution The V241 valve is available in the following sizes: DN15, DN20, DN25, DN32, DN40, DN50. Some of these are available in different Kvs values. For more information and details, please see the V241 data sheet available on the Extranet.

Issue Obsolete heat controller Environment TAC200 TA200 2001000000 2001000009 Cause Obsolete product, no longer available for ordering Resolution The TAC200 controller was made obsolete in the end of 2011. No replacement product is available in the TAC range.  The Satchwell DC1100 and DC1400 offer similar functionality, but require Satchwell sensors.

Issue If soldering or welding is required for connecting the valves, different kits are available. Environment Venta V241 V241 Cause Different applications requires different ways of connecting the valve to the pipe work. Resolution There are 3 different kits available: for welding, soldering and for internal threads. All details and part numbers are available in the data sheets. Please note that one (1) kit is required for each port.

Issue Which actuator should be used as replacement to a M15 230V actuator that is mounted on a TRV Valve? Environment M15 TRV M9B Cause Currently used actuator is no longer available. Resolution Use M9B/230 (part no 8601020000) together with Linkage/mounting kit for Butterfly valve TRV, Item Number: 8600991000  

Issue Some temperature sensors are now delivered with a USB interface. What is the purpose of this? Environment Temperature sensors offer Cause Revised version of sensor hardware Resolution The USB interface is for factory calibrations/settings only, and not intended for use by the customer. 

Issue Replacement stuffing box/stem seal Environment 100108230 100108220 V321 100108210  Cause When leaking by the gland, a stuffing box replacement may sometimes help. Resolution The DN125 to DN150 of the V321 valve was changed around mid 2007 (the other sizes remained unchanged). With this change the valve stem changed from diameter 18mm to 12mm. Unfortunately it was not thought to to update the data sheet in regards to the gland service kits – the gland service kit was updated by the factory for the new stem dia. but there was no advice as to servicing the old valve. Fortunately the stuffing box from the V222 and V292 valves of DN125 to DN150 also fits the V321 valve, thus gland kit 100108210 should be the correct gland kit to use if you have the old valve (stem diameter of 18 mm). If you have the new V321 model (stem diameter of 12 mm): Replacement/spare stuffing box for V321 DN65-DN100 is part no 100108220 and for DN125-150 it is part no 100108230. The DN125 to DN150 of the V321 valve was changed around mid 2007, just before I started working for Schneider so I had to do some investigation here.   With this change the valve stem changed from dia. 18mm to dia.12mm Unfortunately it was not thought to change the part numbers for the valve, nor to update the data sheet in regards to the gland service kits – the gland service kit was updated by the factory for the new stem dia. but there was no advice as to servicing the old valve. Fortunately the gland kit from the V222 and V292 valves of DN125 to DN150 also fits the V321 valve.  Thus gland kit 1 001 0821 0 should be the correct gland kit to use. The DN125 to DN150 of the V321 valve was changed around mid 2007, just before I started working for Schneider so I had to do some investigation here.   With this change the valve stem changed from dia. 18mm to dia.12mm Unfortunately it was not thought to change the part numbers for the valve, nor to update the data sheet in regards to the gland service kits – the gland service kit was updated by the factory for the new stem dia. but there was no advice as to servicing the old valve. Fortunately the gland kit from the V222 and V292 valves of DN125 to DN150 also fits the V321 valve.  Thus gland kit 1 001 0821 0 should be the correct gland kit to use. With this change the valve stem changed from dia. 18mm to dia.12mm Unfortunately it was not thought to change the part numbers for the valve, nor to update the data sheet in regards to the gland service kits – the gland service kit was updated by the factory for the new stem dia. but there was no advice as to servicing the old valve. Fortunately the gland kit from the V222 and V292 valves of DN125 to DN150 also fits the V321 valve.  Thus gland kit 1 001 0821 0 should be the correct gland kit to use. The DN125 to DN150 of the V321 valve was changed around mid 2007, just before I started working for Schneider so I had to do some investigation here. The DN125 to DN150 of the V321 valve was changed around mid 2007, just before I started working for Schneider so I had to do some investigation here. The DN125 to DN150 of the V321 valve was changed around mid 2007, just before I started working for Schneider so I had to do some investigation here.       Unfortunately it was not thought to change the part numbers for the valve, nor to update the data sheet in regards to the gland service kits – the gland service kit was updated by the factory for the new stem dia. but there was no advice as to servicing the old valve. Unfortunately it was not thought to change the part numbers for the valve, nor to update the data sheet in regards to the gland service kits – the gland service kit was updated by the factory for the new stem dia. but there was no advice as to servicing the old valve.

Issue Request for Schneider Electric version of Controlli MVB52 Environment Controlli MVB52 Cause Some products of Controlli are also available through Schneider Electric.  Resolution Unfortunately, no cross reference to Controlli MVB52 is available in the Schneider Electric portfolio.

Issue The STR800 sensor is a replacement for the TSMN-57011-850.  What is the thermistor's accuracy?  The datasheet (F-27739) does not provide this information. Environment Temperature sensors Cause Missing data in the spec sheet Resolution Sensing Element:  Thermistor resistance, 10,000 ohms at 77°F (25°C) shunted with an 11K ohms 0.1% resistor. Within operating temperature limits of 32 to 158°F (0 to 70°C): Error ±0.36°F (0.2°C) maximum Drift/Year 0.045°F (0.025°C) maximum Over Operating Temperature Limits: Error ±0.76°F (0.42°C) maximum Drift/Year 0.09°F (0.05°C) maximum

Issue Which pockets are included with the different size meters? Environment Kamstrup Heat meter Flow meter Cause Different applications requires different sensor pockets. Resolution 65mm pockets included up to DN20, 90mm pockets between DN25-DN80, 140mm pockets from DN100 and up.

Issue Linkage kits to be used with Satchwell ALE (s) , ALi, ALX (s), ALM (s) on Schneider Electric Venta V and VG Valve bodies Environment Linkage Kits Cause Linkage kits to be used with Satchwell ALE (s) , ALi, ALX (s), ALM (s) on Schneider Electric Venta V and VG Valve bodies. Resolution Use the L8TV linkage kit part no. 914-1080-000 on V type valve bodies e.g. V211, V211T, V311, V311T, V231, V241, V212, V222, V232, V292, V341 Use the L9TVG linkage kit part no. 914-108-000 on VG type valve bodies e.g. VGS211F, VG221F, VG311F

Issue Do we have a replacement for the Fire Rated Damper Actuator: Make: Siebe Environmental Controls Part No: MA – 223   Environment Fire Rated Smoke actuators MA-223-0-2 Cause Siebe Fire/ Smoke rated damper actuators are all obsolete. Resolution Schneider Electric no longer manufacture any fire and smoke actuators so the MA-223 range are obsolete with no replacement. The only suggestion we can offer is for the customer to contact the damper manufacturer that this actuator is mounted on and see what they would use to replace the actuator. We only sold these fire/smoke rated actuators directly to the damper manufacturers.  

Issue In older versions of the documentation for V292, the Kvs value is incorrectly listed for some sizes.  Environment V292: 7219254000 7219258000 7219262000 7219266000 7219270000 Cause Incorrect information in older documentation. Resolution To make sure you are using the correct Kvs value, please refer to the latest available documentation that is available on the Extranet.

Issue NM24-SR is obsolete and needs be replaced. Environment   8760020000 NM24-SR  8751019000 MD10A-24 Cause Obsolete product needs replacement. Resolution   NM24-SR (8760020000) is replaced by the MD10A-24 (8751019000)

Issue What is the maximum system pressure for the meters? Environment Kamstrup Heat meter cool meter flow meter Cause It is important to make sure that the system pressure does not exceed the maximum pressure specified for the components included. Resolution Depending on which meter is chosen, it is either 16 Bar (PN16) or 25 Bar (PN25). This is defined in the charts that are available here: Heat/Flow Meter