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Issue How do I configure outbound email to satisfy a hosting service that requires SSL/TLS Product Line TAC IA Series Environment ENC-410 ENC-520 JACE-2 Cause Many SMTP(email) host no longer except non-secure email for transmission. They require, at minimum, SSLv3 inbound messages. Resolution The devices mentioned in the "Environment" section all use the IBM J9 Java Virtual Machine and can not be configured for the minimum secure socket the hosts require. You must upgrade this hardware if you want to use one of these secure SMTP Host providers. If you are unsure of the JVM on the device, look at the Platform of the device.; The Jace 6E/645 and the Jace 8000 use the Oracle-Sun HotSpot JVM and meet the requirements. ENC 520 (J404) unsupported SSL/TLS Jace 6E-645 Supported TLS using the Oracle-Sun Hotspot JVM Jace 8000 Supported TLS using the Oracle-Sun Hotspot JVM

Issue You are transitioning an I/NET security system to Security Expert The I/NET subLAN must be moved from a 779x controller over to an SP-C Product Line Security Expert, TAC INET Environment I/NET Controller (779x) Security Expert Controller (SP-C) Cause As you transition an I/NET system to Security Expert, you will reach a point where you are ready to start moving your I/NET subLANs over to SP-Cs. Resolution Use the following instructions to connect an I/NET subLAN cable to a Security Expert SP-C. At the I/NET 779x controller, disconnect the subLAN cable. At an SP-C, connect the subLAN cable as follows: Attach the positive (+) wire to Reader Port 1 pin "D0". Attach the negative (-) wire to Reader Port 1 pin "D1". If you wish to establish a closed-loop subLAN configuration, connect the other end of the subLAN wires to SP-C Reader Port 2 in exactly that same manner as you did at Reader Port 1.

Issue When using the RJ10 OP port for Lonworks communication the TAC Xenta 200, 300, or 401 controllers fails completely. Product Line TAC Vista Environment Xenta 281 Xenta 301 Xenta 401 Xenta OP Vista server Cause When theRJ10 OP port on a TAC Xenta 200,300 or 401 controller is used to access the Lonworks network the controller can be easily damaged if the 24VAC power is shorted or grounded accidently. The OP port on these controllers have four pins. Two of them are the Lonworks network and the other two are 24VAC to power the OP panel, If the two 24VAC wires (most left pins on the TAC Xenta 280, 300 and 401) are shorted the embedded fuse in the controller may be blown and the controller will not be able to be used. Resolution In most cases the controllers internal fuse has blown and will require replacement. The repair of this will be dependent on location and type of controller. Please contact the repairs department if repair is possible. Recommendation: If this type of connection is to used, then ensure that the two 24VAC wires are very well separated from each other.

Issue How many object transfer objects can one Vista server handle? Product Line TAC Vista Environment Vista Server Cause A network with optimized communication performance begins in the design phase. Understanding the limitations of connections objects can help determine logical and physical network structures. It can also be helpful in troubleshooting a network with communication problems. Resolution The question is how often the object transfer will run i.e transfer the value between the objects. The bottleneck will be the communication load. The Vista server can handle a lot of object transfers, the problem will be on the LON bus. Depending on what Lon network interface that is used in TAC Vista it can handle between 10-40 messages per second. For example a TAC Xenta 911 will usually handle around 10 messages per second and is only able to have one active telegram at the time. Where a Loytec interface can have up to 40 messages per second, and have various active telegrams at the same time. That is the total load so graphics, online poll, watched objects and object transfer need to share this bandwidth. So for example having a TAC Xenta 911 as a network interface and creating 100 Object transfer objects with a transfer rate of 10 seconds these objects will use all bandwidth on the Lon network.

Issue Setting a TAC Xenta OP to show IP (US) units instead of SI units Product Line TAC Vista Environment Xenta OP Cause Switching the TAC Xenta OP between imperial and metric units. Resolution Connect to a TAC Xenta 100 After pressing "down," there is a setting "unit as" Toggle between SI and US (IP) by pressing the "up" button Please note that this only changes the presentation, and that both absolute as well as relative values are re-calculated. This means that a difference in temperature may be shown incorrectly.

Issue A site is converted from TAC Vista to EcoStruxure Building Operation using TAC Vista Conversion Tool and all TGML graphics work fine. After a TGML graphic is edited all links or binding paths in the graphic are changed. Example: Before After Product Line EcoStruxure Building Operation Environment Building Operation Workstation TAC Vista Conversion Tool version 2.X Cause This issue will only be seen in TGML graphics which originally have been OGC graphics in TAC Vista and then converted to TGML graphics at some point. Resolution This issue is fixed in TAC Vista Conversion Tool version 3.02 and later. Redo the conversion using a version of the TAC Vista Conversion Tool 3.02 or later.

Issue Can Workplace Tech (version 5.7 or later) be installed so that a user with only normal user rights can use the program? Product Line TAC IA Series Environment MicroSoft Windows XP MicroSoft Windows 7 Visio 2003, 2007 WorkPlace Tech Tool software version 5.7.x or newer Cause Some sites do not allow users to have unlimited administrative rights on their computers due to security concerns. These restricted users need to be able to use the WorkPlace Tech Tool software. Resolution NOTE: This was tested in Windows OS and Visio versions defined in the "Environment" only. The later versions of Visio and, consequently, Workplace Tech use a ribbon COM Add-In for navigation that does not work correctly using the methods described here. All versions of WorkPlace Tech must be installed by a user with Administrative rights on the local computer. This would include the following users: Local computer administrator Windows Domain user with administrative rights Windows Domain user with user domain rights that have been given "Local Administrative" rights After the administrator has installed a revision 5.7 (or newer) version of WorkPlace Tech, ANY user on the computer will be able to run the software.

Issue The re-install of the Continuum system and security key is not being recognized. Product Line Andover Continuum Environment Continuum Cyberstation Sentinel Security Key Cause Driver not loaded Resolution Make sure the antivirus is not running on installation. If so, disable and re-install Continuum, or try to reinstall the Sentinel Key driver. The Sentinel Key driver is located in "\Continuum\ISSetupPrerequisites\{1F0227D8-C348-45F0-9789-1DEE3E8C5889}" directory and is an executable that can be run to install the driver. Sentinel Key drivers can be located on their website: http://www.safenet-inc.com/support-downloads/sentinel-drivers/ At times, the removal and reinstall of the driver still don't recognize the key even when it can be seen in another PC. If that is the case then do the following: Go to http://www.safenet-inc.com/support-downloads/sentinel-drivers/ and download SSDCleanup and run it. This will do a clean removal of sentinel drivers on the PC. Reboot and then reinstall the Sentinel driver from \Continuum\Install\Sentinel directory (SSDv7_xx.exe) Test multiple Windows accounts. There can be restrictions placed even on local admin accounts that interfere with reading the key.

Issue Attempts to change the buffer size on an existing BACnet trend result in the following error. Saving Changes Property write access denied '~/BACnet Interface/IP Network_2/VAV01/Application/Trends/RmTmp/Buffer_Size' BACnet Product Line EcoStruxure Building Operation Environment BACnet Trend Building Operation Multi-purpose VAV Building Operation Multi-purpose Controller Cause The buffer size cannot be changed on an enabled trend. Resolution Right-click the trend in question and open the Properties window. Set Log enabled to False. Click OK Open Properties again and change the buffer size to the desired size. Click OK. Open Properties a final time to set the Log to enable back to True. Click OK.

Issue In declaring a variable, the binding qualifier PUBLIC in a BACnet b3 controller's script program such as "Numeric Public numPoint" gives the error "Unsupported feature" when saving script program. Product Line EcoStruxure Building Operation Environment AS BACnet b3 i2 Infinet controller Script Numeric Public Cause Need Numeric variable to be readable and writable in BACnet b3 or Infinet i2 controller script programming. Resolution The Public qualifier is supported in SmartX servers (AS, ASP, ASB) and SmartX IP controller script program only. For BACnet b3 or infinet i2 controller script programming, use Input and Output qualifier and bind to the same object's property outside the program. .

Issue An Enumerated schedule created under the BACnet Interface application folder will not control a digital value (Occupancy) in a b3 controller. Other b3 controllers are handling this with no trouble. Product Line EcoStruxure Building Operation Environment b3 Variable Connectors(variable connectors were replaced in v1.5) Schedules bindings Cause Broken variable connectors. Resolution Delete the bindings and perform a Repair References on variable connectors. The digital value responded properly once the schedule binding was re-established. NOTE Variable connectors were replaced in SBO 1.5 and therefore this article in not relevant to the current product

Issue When trying to view a TGML graphic using Webstation version 3.1.1 the error message "invalid path" comes up and the graphic is not shown. Product Line EcoStruxure Building Operation Environment Building Operation Webstation 3.1.1 or higher Cause The graphic is located in an AS-P connected to the Enterprise Server(ES) and is using a version lower than 3.0 when the ES is version 3.1.1 or higher. WebStation 3.1(Webstation is connected to the ES running version 3.1)only has runtime compatibility with version 3.0 or higher. Viewing the graphic from a Workstation version 3.1.1 connected to the ES works correctly. Only Webstation has this limitation in the runtime compatibility. Resolution Upgrade the AS-P where the graphic is located to version 3.0 or higher.

Issue Where is graphic information stored in Continuum? Is any graphic information stored in the controller. Product Line Andover Continuum Environment Continuum Cyberstation Continuum webClient Server Cause Need to know where Continuum Graphic information is stored. Resolution While during the Continuum installation process, pin files, image library files and background images are placed in the NewGraphicFiles folder on the workstation on which Cyberstation is installed, these files can alternately be stored on any network share. Each workstation must have the location of these files defined in Pinpoint under View>Options. The graphic information is stored in the dbo.Panel table in ContinuumDB. The Graphics folder paths that are set from 'View\Options' are unique to each Cyberstation and are stored in the device table of the ContinuunmDB on the corresponding row of the appropriate Cyberstation in columns PPBackgroundsFolder, PPGraphicsFolder and PPGraphicsLibraryFolder No graphic information is stored in the controller

Issue Script Program bindings added to the Watch window or the Binding Variables pane in Script Editor show NULL or a previous value compared to the value in the objects they are bound to. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server Building Operation Enterprise Server Cause Consider the script program below: The bindings (1) are as follows along with the current values (2) in the Watch pane: The source objects all have a value, but the output Bind Value are NULL except for the first Bind Value. Resolution Since SBO 1.5 script program bindings are only updated when they are processed in the program body. In the following picture, only BINDtest1 has a non NULL value since the program is sitting at line 1 which has a reference to BINDtest1. The next picture shows the bindings after the script program has run through all the program lines. Notice that BINDtest5 is still NULL since it has never been referenced in the program's body. Program bindings that are not been processed in the program body will have a value of NULL. or Program bindings that were processed in a previous line inside the program will not update to the latest value until the program goes to a line that references the binding again at which point its value will update.

Issue Download LonMark SNVT Master List, SNVT Enumerations, and XIF File Reference Guide Product Line TAC IA Series, TAC Vista, EcoStruxure Building Operation Environment LNS SNVT types Cause Investigating problems with LON integrations can sometimes involve inspecting the raw XIF file for different SNVT types or enumeration values. These documents from LonMark detail the LON protocol for SNVT communication and device interface file syntax. Resolution LonMark SNVTs & SCPTs Introduction LonMark SNVT Master List LonMark SCPT Master List LonMark Standard Enumeration Master List LonMark Device Interface File (XIF) Reference Guide To check for updated information, please visit LonMark International's Developers Guides.

Issue Need to setup communication for an on-premise setup to use HTTPS Product Line Access Expert Environment Access Expert Premise Software v3 Cause HTTPS is the secure method of communication and is not enabled by default Resolution Create a certificate request or create a self-signed certificate from IIS Manager Click on the server then click on Server Certificates If creating a request, you will need to send it to your DNS registrar to complete it. Once this is done enter the code they provide in the "complete certificate sections" Create the HTTPS binding on the website binding page and specify that certificate In the 'Host name' field in the binding, enter the fully qualified name of the computer where the On Premise server is running, you will then need to specify this host name in the 'Server Address' of the client to login to AccessXpert (see screenshot below) Note: This is a customized setup and can vary in a multitude of ways. Should you come across issues installing the certificate or setting up HTTPS, please contact your local IT team for the instance you're working on as they will have a better understanding of your network and certificate practices.

Issue Can the I/NET SCU controller connect to Security Expert SP-C directly instead of being imported from the I/NET system? Product Line Security Expert,TAC INET Environment I/NET SCU 1284 Security Expert Controller Security Expert Cause Required to use New I/NET SCU1284 controllers on a Security Expert site. Resolution It is not possible to configure and commission SCU1284 door controllers without the use I/NET on Security Expert. Explanation of why this is not possible: In I/NET, door controllers i.e SCU1284 are on a subLAN that connects to a 779x host device. In the 779x host device, controller parameters such as its reader type, PIN functionality, LED operation, etc are configured for each door. The configuration parameters for each door controller gets stored in the 779x host device, then the host device’s data is saved to a SAV file (i.e., a backup file of the 779x device). To integrate I/NET door controllers with Security Expert, The subLAN (779x host device ) is then disconnected from the door controllers and connected to an SP-C (the SP-C replaces the 779x host device). The 7798x host device’s SAV file is then downloaded to the SP-C as a binary blob. The SP-C needs this SAV file to know how to communicate with each door controller and to configure these devices if a cold restart is ever experienced.

Issue The column labeled "Name" in the BACnet device discovery window is mislabeled. Product Line EcoStruxure Building Operation Environment Building Operation Workstation (All Versions) Cause BACnet device objects have two different names: An object display name that shows in WorkStation A BACnet name that represents the object in the device These names have different character and length restrictions. For example, when you create a point or value in a BACnet device, you are prompted to enter an object display name. You can enter more than 16 characters here and are not restricted to using only letters, digits, and underscores. For the BACnet name, you can enter up to 16 characters. The BACnet name specifies how an object is identified in a BACnet device and is composed solely of letters, digits, and underscores. If you leave the BACnet name box empty, the EcoStruxure Building Operation object name is truncated and spaces are removed for the name to fit in the box. The object display name and the BACnet name are not linked, so changing one does not modify the other. As a result, when you rename a BACnet device point or value, you need to change both the object display and BACnet names. You rename BACnet device points or values if you wish to change the name to something more specific, or if the point or value was initially named incorrectly. Because the binding templates require a naming convention, you may also need to rename a point or value to match a convention imposed after they were created. Instead of having to delete the point or value and configure a new one, you do a rename instead. Resolution The "Name" column within BACnet discovery actually reflects the BACnet Name and not the object display name.

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