Building Automation Knowledge Base

Issue There is a possible corruption of the SQL Database and the DCUxxxx.sav files when upgrading I/NET Seven from Rev 1.xx to I/NET Seven rev 2.13 and above Product Line TAC INET Environment I/NET site 1.xx Cause Corruption of the SQL Database and the DCUxxxx.sav files Resolution If you do a fresh install of Inet Seven 2.13 and above and restore an Inet Seven rev 1.xx SQL DB. There is a possibility of having the SQL Database and the DCUxxxx.sav files getting corrupt if you do not properly save the NETCON file. The example below is an Inet Seven rev 1.06 SQL database that was restored to a fresh install of Inet Seven rev 2.14. This is what the NETCON file looks like; if you do a station restore at this point you will corrupt the system. Look at step 2 for the correct way to handle this. Taking the above example and changing it to look like the one below will prevent the corruption from occurring in the Inet Database and DCUxxxx.sav files. Please NOTE this issue will be corrected in Inet Seven rev 2.16 and above. Note: Remember while you are in the NETCON editor; penetrate each station in the MCU summary page. Edit and Save each DPU entry so that the “Type” is correct DPU type (7910, or 7920). Also, save the revision of something close, such as 3.03 or 3.04 for the 7910 & 7920. Make sure that there are no “*”, “Blank spaces” or “0.00” displayed when you are done. Also make sure you “SAVE” NETCON all the way down to the door level.

Issue What is the Network ID-UDP Setting required for and does this need to be changed when commissioning a new BACnet Continuum controller? Product Line Andover Continuum Environment bCX4040 bCX4000 Cause Require information on the Continuum BACnet Network setting (physical layer). Resolution Each network segment in a BACnet network is assigned a unique integer as an identifier for ease of routing packets between these networks. For more information see Effect on a BACnet network if the Network Id - UDP setting in bCX40x0 have been set to different values   BACnet Network ID-UDP Setting This defines the ID number of the BACnet/IP network on which this controller resides. When creating a Continuum BACnet controller the default UDP Net ID is set to 1. This setting would need to be the same for all BACnet controllers that want to communicate with each other across the network.   Why would you want to change it? You may have a site for example that already has a BACnet network running on the ethernet and not want to communicate on the same BACnet UDP Net Id as their BACnet devices do. In this case you could change the UDP Net Id for your BACnet communications but it needs to be the same for all of your BACnet devices since the routing tables in the controllers would need to know which UDP Net Id to route to. If you changed the UDP Net Id to 2 then all controllers would need to be set to 2 to make sure they were able to communicate efficiently with each other.

Issue I/NET Message Masking Product Line TAC INET Environment I/NET site pre 2.13 Cause Message Masking with Rev. 2.13 and prior Resolution In Rev 2.13 a new configuration option was introduced, Server/Remote Client. The Server should be set to mask for all Links’ messages and AMT similarly set. If this configuration is chosen, it will be necessary to use filters in AMT if it is desired to display only selected link messages on a host. In Rev 2.12 and earlier versions, the message masking for the links could be set so a host would receive messages from only selected links. AMT on those hosts with masking similarly set would therefore display messages from only those links. An example of using masks to route messages for File master//Equalized Clients is shown on link below. There are three links and three hosts. It is desired that Host 1 see messages and interact with controllers only on Link 1. Host 2 will handle Link 2 and Host 3 will handle Link 3. Link 1 controllers can use Group 1 bits 1 and 8, Link 2 controllers use Group 2 bits 1 and 8, and Link controllers use Group 3 bits 1 and 8. Host 1 will then set Group 1 bits 1 and 8 for link 1. Host 2 will set Group 2 bits 1 and 8. Host 3 will set Group 3 bits 1 and 8 (these masks are arbitrary and were chosen for illustration only). AMT masking is set the same for these hosts. File master/Equalized Client Server/Remote Client In the Server/Remote Client configuration all messages are routed to the Server (Host 1). AMT can then be configured on a host to show messages from only selected links using the filter option in AMT. To display messages from only Link 1 on the Server (Host 1) set up a filter to select messages from just Link 1 as shown in the linked document below: The Start address has to be an address before the start of the link desired in order to show all messages for the link. In this example it is assumed there are no devices on the link 00. If there were, set the Start to the highest possible address that is not used, e.g. 00633109. Message Masking

Issue Every time the computer reboots, LMGRD errors are shown at startup.   LMGRD encountered a problem and needed to close. lmgrd.exe - Application Error The instruction at "0x0012e854" referenced memory at "0xffffff91". The memory could not be "written". Product Line Other, Satchwell MicroNet, Satchwell Sigma, TAC Vista Environment Vista Server 5.0 FlexNet Licensing Remote Alarm Manager Sigma BAS2800+ Micronet Errors Cause There is a known issue with the new license server from Flexnet. The LMGRD.exe is actually crashing during shut down of the PC. Resolution This is nothing dangerous. What happens is that when you turn off the PC, something is happening with the license server during the shutdown phase. Since LMGRD runs as service, it can not display this error message during this shut down. The error message is shown the next time the PC is started. It will not affect anything since the error messages is queued from the last shutdown sequence, NOT during the startup. We think it has something to do with having a license server installed and not using only an entitlement license. In some situations, placing a customer license file from any project into the license folder along with the monthly demo license stops the LMGRD error. The license server may read the customer license, note that it is invalid, then use the monthly license. Flexnet is looking into this issue. Look for a fix in upcoming versions. On Sigma, BAS2800+, and Micronet systems where Remote Alarm Manager is installed, the TAC license server can be uninstalled as it is not used.

Issue How to set up the Archive Editor in I/NET Seven Product Line TAC INET Environment I/NET Seven Cause How to Guide Resolution Go to the IO Server ICON and do a right mouse chick and choose the "Archive Configuration" Option   This is the next window to set up   Check the box that is circled in red   Once you check the box, leave the default settings the way they are. Just choose the "Archive Now" button to start the archive.   After you do the "Archive Now" operation, the program will take care of getting the archives save automatically.

Issue In Niagara R2, how are special events configured within a schedule? Product Line TAC IA Series Environment Niagara R2 Cause Define a single day, consecutive days, or combination of days as special-event days to override weekly and holiday schedule. Resolution Click below to watch a video document (vdoc) explaining the process to configure Special Events.

Issue In Niagara R2, how can alarms be viewed and acknowledged using a web browser? Product Line TAC IA Series Environment Niagara R2 Cause Incorrect URL (Alarm Summary) in the address bar of the browser will not display the alarm summary page. The alarm summary page provides a view of exist unacknowledged alarms. Resolution Click below to watch a video document (v-doc) explaining the process of how to View and Acknowledge alarms using Niagara Servlets.  

Issue In I/NET Seven how do you determine what version of SQL you are running on your PC? Product Line TAC INET Environment I/NET Site Cause Need to know which version of SQL is being used on Workstation Resolution Please look at the attached word doc: How to check the SQL Version   An alternative: DbCreate now displays the revision level and description of SQL in the Help About box

Issue What amount of memory is used for DPU Resident Individuals in the DPU\SCU controller? Product Line TAC I/NET Environment I/NET Seven - Access control DPU7910A, DPU7920, DPU7920 w/DPU48K, and SCU1284 Cause Need to understand the memory allocation and implications of using DPU Resident settings with both the DPU or SCU hardware devices. Resolution To set the Individual as DPU Resident the DPU Res. checkbox needs to be checked in the Individuals editor as shown below (red box) shown below.     In the table below from TCON300 05/17 Chapter 9-14 shows the memory allocation for a 7910A DPU or DPU7920   If you have a selection of between 6000 to 12000 Resident User Individuals (i.e. set as DPU Resident) in the system you can ONLY have between 3262 to 2887 Cached users respectively stored within a properly communicating system.  If the DPU is offline to the Sub LAN Interface (SLI) these cached users will be reduced as the requirement for the DPU storage capacity will need to store 'offline' messages as shown under the "Messages" column.     In the table below from TCON300 05/17 Chapter 9-15  shows the memory allocation for a SCU1284 DPU or DPU7920 w/DPU48K   If you have a selection of between 6000 to 12000 Resident Users Individuals (i.e. set as DPU Resident) in the system you can have the full quota of 48,000 Cache Users respectively stored within a properly communicating system.  Unlike the DPU7910 or 7920 if the DPU is offline to the Sub LAN Interface (SLI) there is no change to these cached users and there is more 'offline' message storage as shown under the "Messages" column. For further information on DPU Caching and memory management read from Chapter 9-11 in TCON300-05/17

Issue Viewing the routing tables on a PC using I/NET Seven Product Line TAC INET Environment I/NET Windows XP Cause Need to debug the I/NET routing table Resolution Viewing the I/NET Routing Table Select Start>Run Type "regedit" and press enter Browse to HKEY_LOCAL_MACHINE>SOFTWARE>CSI – Control Systems International>I/Net 2000>Configurations. If you are using 64 bit operation system, the path should be HKEY_LOCAL_MACHINE>SOFTWARE>WOW6432NODE>CSI – Control Systems International>I/Net 2000>Configurations Select the folder corresponding to the active configuration profile Double Click on the parameter "DebugTables"   Change the Value to "2"   Click OK Close the Registry Editor Restart the computer To view the Routing Tables, right click on the I/O Server and select "Show Tables"  

Issue How to program a BioScrypt V-Pass-2 (Biometric) Reader in I/NET Seven. Product Line Other, TAC INET Environment I/NET Seven BioScrypt V-PASS (MV1200) Cause Assistance with configuring the BioScrypt V-PASS reader with I/NET Seven Access Control. Resolution Biometric Reader Setup Using the Bioscrypt V-pass-2 Reader The reader is: Bioscrypt V-Pass FingerPrint Reader VPASS-2 Note: The Programming software to load fingerprints on the PC comes with the reader. For the actual wiring and programming of this reader see the linked "BioScryptSetup.PDF" BioScript Setup Wiring (pigtail) Wiegand 1 - Wiegand Out Data 0 3 - Wiegand Out Data 1 6 - Wiegand GND Power using separate 24V DC Power Supply 11 - Pwr GND 13 - Pwr IN 15 - Earth Ground BioScrypt V-Pass Reader Wiegand Setup Install BioScrypt Software (VeriAdmin) on PC and setup to communicate with reader. Go to Configure > Unit Parameters Click on Wiegand Tab Check Predefined Format Pick "Standard 26 bit" Under On Success Check Alt Site Code & Enter Arbitrary Value (usually 3 digits) RECORD VALUE this is the Site Code Under Wiegand I/O Check Enable Input Check Enable Output Select Always Output (regardless of Input Source) Enroll Individual in VeriAdmin Enroll Individual RECORD ID – this is Individual Number NOTES: The index number is to assigned to ID number to record each individual finger (0-9 is for all 10 fingerprints). I/NET will only be sent the ID number in the Wiegand String. Schedule does not matter. You have selected Always Output (regardless of Input Source). One will do all the door scheduling in I/NET. Enroll Individual in I/NET Create new Tenant called “BioReaders” If site is using Wiegand Card and NOT Large Numbers (Dipswitch 7 OFF) Enter Site Code (recorded from above) as the Tenant ID When enrolling the individual in the new tenant, use the ID recorded from above as the Individual Number and Decimal Card Number.   If site is using Wiegand Cards and Large Numbers (Dipswitch 7 ON) or if using Idiscs (set Dipswitch 7 ON for only DPUs with BioScrypt, even if they have Idisc also) Leave default Tenant Code. Use 26BHEXCAL.xls and enter Site Code and Individual ID recorded from above and it will generate the HEX Card Number. When enrolling the individual, enter the Hex Card Number as generated. I/NET Door Configuration Make sure door is setup as Wiegand 26 Configuration as Implemented DPU 7920 Door 08 was setup as BioScrypt V-Pass MV1200 Door 09 was setup for Idisc Door Lock was wired to both relays in series (so both had to be energized to unlock the door). Door 08 (BioScrypt) was given a schedule of 24/7 and assigned to all individuals in new tenant. Door 09 (Idisc) had the original schedule assigned to site personnel. This schedule is the one that will deny access according to schedule. Other Configurations This can be used as a single reader for the door (with schedules in I/NET) or as implemented above with any combination of reader compatible with I/NET.

Issue I/NET Seven rev 2.13 or higher and the changes of how to set up File Equalization system Product Line TAC INET Environment I/NET 2.13 site Cause I/NET Seven rev 2.13 or higher and the changes of how to set up File Equalization system Resolution File Master Setup Normal Setup of the Equalized Client If there are any issues with the setup of the Equalized Client, use this method.

Issue How do I Create or Edit a schedule in Niagara R2? Product Line TAC IA Series Environment Niagara R2 Cause Instruction on setting up schedules object. Resolution This presentation will show you how to use servlets to view and acknowledge Niagara Framework alarms from your internet browser. We'll also look at two other useful servlets. Servlets are designed to give the user access to information via the web browser.

Issue Can one common transformer be used to power full-wave and half-wave devices? (For example, a MNB-1000 controller and a DuraDrive actuator) Environment Full-wave and half-wave devices Transformer Cause Use a common transformer to power full-wave or half-wave devices. Resolution Ensure that the transformer's power rating is greater than the power requirements of both loads. To prepare for the installation of any power wiring, review "EN-206 Guidelines for Powering Multiple Full-Wave and Half-Wave Rectifier Devices from a Common Transformer" (F-26363) as a reference.

Issue Is there a way to convert a Trane BCU (BMTW or BMTX) from BACnet/Ethernet to BACnet/IP for integrating to a Niagara R2 UNC? Product Line TAC IA Series Environment Trane BCU (BMTW or BMTX) Niagara R2 UNC Cause There are two components required to change over the BCU from BACnet/Ethernet to BACnet/IP. Resolution A special serial cable is required to download the BCU with the new configuration. Below are the pin outs to make the cable:     Access to the Tracer Summit software. Here are the steps for running the BCUconfig.exe program to change over the BCU from Ethernet to IP: Open Windows Explorer and navigate to C:\Program Files\Tracer Summit\Bin Double-click on BCUconfig.exe Enter the information and select download. Note - This is where you must have the Trane serial cable. The BCU will reset. Now change the Connection type in the Tracer Summit software to IP connection: Open the Tracer Summit software and select Connect. The Site connection Wizard will appear. Select the BACnet/IP radio button. From the Ethernet Configuration window, select the 'open on startup' check box. Select the 'Use BBMD connection' from the BACnet/IP configuration window. Specify the IP address of the BBMD BCU and the UDP port which is the BACnet port. Select Finish.

Issue The standard graphic object does not exist in Vista 5 the same way it did in previous versions so an alternative method for creating a standardized graphic is necessary. Product Line TAC Vista Environment Vista Workstation TGML Graphics Cause The standard graphic object does not exist in Vista 5 as it did in earlier versions. Relative bindings and shortcuts replicate the functionality of having one graphic source file represent data from several different pieces of equipment. Resolution There are a couple of alternative methods to creating a standardized graphic that will work where many identical or similar devices exist. Below is an example of the first method. The scenario is a site where multiple Xenta 121 devices exist and each need individual graphics. In Vista Workstation locate the first Xenta 121 device in the folders pane on the left and right click and select New > Object > Graphic - TGML to create a new graphic that resides in the controller object.   Create a standardized graphic that uses naming conventions that are common to all of the devices that will use the graphic. In the example the actual SNVT names from the Xenta 121 are used for the point names. When the graphic is complete, save it and create the graphic bindings to the controller where the graphic resides.   From the bindings pane select all of the bindings then right click and select Apply Relative Address.   The addresses on the bindings will now only contain references to the points within the controller but will not have any reference to the controller name as shown below.   Close the bindings window and right click the graphic object and select copy.   Right click on the next device and select Paste Shortcut. Repeat this step for all of the relevant devices.   Now, clicking on the shortcut to the graphic from any of the devices will open up a copy of the graphic that is bound to the device in which the shortcut resides. The other is similar but places all of the shortcuts to the graphics in individual folders rather than down in the devices. It also requires that shortcuts be made in the folders to each of the devices. Create a graphic (use this graphic as a standard graphic) with relative bindings. Create folders for e.g. every room. In this folder, add shortcuts to the controllers, also add a shortcut to the graphic (with the relative bindings). By doing this you can have the function of "TGML standard Graphics" as in earlier OGC graphics.

Issue Problem changing values in Echelon LonMaker Product Line EcoStruxure Building Operation, TAC Vista Environment Echelon LonMaker Echelon Browser Plugins Cause When using Echelon Lonmaker, verify the PC's regional settings have the decimal sign set as a dot (period) and not a comma. Resolution Go to Start > Control Panel > Region and Language Click the Additional settings... button Under Decimal symbol, make sure this is a period and not a comma.

Issue How do I set up a point on a graphic page to do "Automatic Page Display" Product Line TAC INET Environment I/NET Site Cause How to set up a point on a graphic page to perform an "Automatic Page Display" Resolution Open a graphic page in the “Edit Mode” Select the point that you want to trigger that page and do a right mouse click Select the properties option   Note: I/NET can have up to seven system pages displayed at one time. Each time an incoming alarm causes a new page to display, the new page will appear in front of previously displayed pages. System pages are displayed behind any open editors and summary windows. You will have to close these windows in order to view the displayed system pages. Because system pages may be hidden by other windows, you may wish to also configure an audible alarm for the point.

Issue Create smooth rotation for an object in a Vista TGML graphic Product Line TAC Vista, EcoStruxure Building Operation Environment TGML Graphics Editor Cause If the "CalcMode" is set to "Discrete" the object will rotate the full specified range instead of taking the duration time to slowly move around it.  Resolution Add a <rotate> tag to the object that will be rotating. Add an <animate> tag to the rotation. Set the properties for the animation: Animation = default state (Start/Stop), if a binding is ultimately used to control when the animation occurs, bind to this attribute. AutoReverse = should the animation continue in one direction or get to the end of the animation and then come back to the beginning? (True/False) CalcMode = determines whether the animation is smooth or jumps from end point to end point of the animation. For rotation, choose Linear. (Linear/Discrete) Duration = the amount of time in seconds that the animation should take. Higher numbers result in slower animation. Freeze = if true, the animation will pause at the last position when Animation is set to False. Otherwise it will revert back to the starting position. (True/False) Repeat = how many times should the animation occur. Default value is "Forever" but this value can also be set to any integer number (1, 2, 3, 4...) From, To = depend on the desired animation and target attribute. For rotation 0 to 360 is typical. Attribute = for rotation, the Angle property of the <rotate> tag is animated from 0 to 360 degrees. For more information on CalcMode see ‘Animation Overview’ in the Help.

Issue How to properly remove a Client PC from the I/NET Seven System Product Line TAC INET Environment I/NET Seven site Cause Steps to completely remove a Client PC from the I/NET Seven System Resolution Go into the IOServer Driver on the File Master PC Select the "Modify" for the active config. Look for the "Clients" Button in the middle of the window.   Click on the "Clients" button, this open another window   In the above window will list all of the clients in the Inet System. Since I only have one client in my system this is the way mine looks. Scroll down the list and highlight the PC you wish to remove from the File equalization list. You remove the PC by selecting the "Drop" button above. This will remove that PC from the File Masters list of PC to update. Go to the Actual PC you wish to remove. The go into that PC's IOServer Driver and Select the "Modify" button Demote the Client by either removing the File Masters computer name or its IP address in the "Filemaster name" box   Following all these steps above will remove this PC's Name/IP from the list of PC to scan during the File Equalization process.