Issue TS-5722 and TS-6722 30 K thermistor sensors with 11 K shunt resistance table Environment TS-5722 Electronic Remote Temperature Sensors TS-6722 Electronic Remote Temperature Sensors Cause Specification on the sensing element. Resolution Temp (°C) Temp (°F) Ohms (11K shunt)    25.0°     77.0°   8,049   26.0°     78.8°   7,960   27.0°     80.6°   7,872   28.0°     82.4°   7,782   29.0°     84.2°   7,691   30.0°     86.0°   7,599   31.0°     87.8°   7,507   32.0°     89.6°   7,413   33.0°     91.4°   7,319   34.0°     93.2°   7,224   35.0°     95.0°   7,129   36.0°     96.8°   7,033   37.0°     98.6°   6,936   38.0°     100.4°   6,839   39.0°     102.2°   6,742   40.0°     104.0°   6,644   41.0°     105.8°   6,546   42.0°     107.6°   6,448   43.0°     109.4°   6,350   44.0°     111.2°   6,251   45.0°     113.0°   6,153   46.0°     114.8°   6,055   47.0°     116.6°   5,957   48.0°     118.4°   5,859   49.0°     120.2°   5,762   50.0°     122.0°   5,665   51.0°     123.8°   5,568   52.0°     125.6°   5,472   53.0°     127.4°   5,376   54.0°     129.2°   5,280   55.0°     131.0°   5,186   56.0°     132.8°   5,092   57.0°     134.6°   4,999   58.0°     136.4°   4,906   59.0°     138.2°   4,815   60.0°     140.0°   4,724   61.0°     141.8°   4,634   62.0°     143.6°   4,545   63.0°     145.4°   4,457   64.0°     147.2°   4,370   65.0°     149.0°   4,284   66.0°     150.8°   4,199   67.0°     152.6°   4,114   68.0°     154.4°   4,032   69.0°     156.2°   3,951   70.0°     158.0°   3,870   71.0°     159.8°   3,791   72.0°     161.6°   3,713   73.0°     163.4°   3,635   74.0°     165.2°   3,559   75.0°     167.0°   3,484   76.0°     168.8°   3,411   77.0°     170.6°   3,339   78.0°     172.4°   3,268   79.0°     174.2°   3,198   80.0°     176.0°   3,130   81.0°     177.8°   3,061   82.0°     179.6°   2,995   83.0°     181.4°   2,931   84.0°     183.2°   2,868   85.0°     185.0°   2,805   86.0°     186.8°   2,743   87.0°     188.6°   2,683   88.0°     190.4°   2,625   89.0°     192.2°   2,567   90.0°     194.0°   2,510   91.0°     195.8°   2,454   92.0°     197.6°   2,400   93.0°     199.4°   2,346   94.0°     201.2°   2,294   95.0°     203.0°   2,243   96.0°     204.8°   2,193   97.0°     206.6°   2,143   98.0°     208.4°   2,096   99.0°     210.2°   2,048   100.0°     212.0°   2,002   101.0°     213.8°   1,958   102.0°     215.6°   1,915   103.0°     217.4°   1,872   104.0°     219.2°   1,831   105.0°     221.0°   1,790   106.0°     222.8°   1,750   107.0°     224.6°   1,711   108.0°     226.4°   1,673   109.0°     228.2°   1,635   110.0°     230.0°   1,599   111.0°     231.8°   1,563   112.0°     233.6°   1,528   113.0°     235.4°   1,494   114.0°     237.2°   1,461   115.0°     239.0°   1,429   116.0°     240.8°   1,397   117.0°     242.6°   1,366   118.0°     244.4°   1,336   119.0°     246.2°   1,306   120.0°     248.0°   1,278   121.0°     249.8°   1,249

Issue Are there any Maintenance parts books? Environment Maintenance parts Cause Locate the replacement part numbers for the part requiring maintenance. Resolution There are 2 maintenance parts books. They are: F-26033 for older Barber Colman F-26034 pneumatic Robertshaw

Issue What is the stroke time of the pneumatic actuator Environment Pneumatic actuator Cause Information on the actual distance the rod moves. Resolution Stroke time of a pneumatic actuator is determined by the available air pressure and air piping capacity.

Issue What is the difference between the AV-607, AV-609 and AV-607-1, AV-609-1 Environment AV-607, AV-607-1 AV-609, AV-609-1 Cause Product information of a part number. Resolution These rack and pinion linkages have been modified in the -1 revision to allow dual actuator mounts. Refer to document F-26752-12 or later to determine the dual actuator close off forces and where dual actuators are allowed. Dual actuators can not be ordered factory assembled. Order single actuator assemblies and field mount second actuator.

Issue DC1100 / DC1400 Outside Occupation message is displayed and Plant is not operating. Environment DC1100 / DC1400 Discrete Controller. Cause Heating Time Schedule is in an OFF period. Remote Override has been activated. Controller Current Time is incorrect. Room Sensor does not display a value or is not listed. Resolution Check Heating Time Schedule OFF time. If Heating Time Schedule OFF time is earlier than the Controller Actual Time then condition displayed is correct. If Heating Time Schedule OFF time is later than the Controller Actual Time then condition displayed is incorrect. Check presence of Drayton DC1100 Remote Switch Unit. This can be confirmed by presence of wire connected to Controller Terminal 9. Check / amend setting of Drayton DC1100 Remote Switch Unit in order to test accuracy of message displayed. Check presence of bespoke Remote Override Control Unit This can be confirmed by presence of wire connected to Controller Terminal 9. A 33K Resistor should also be visible wired between Controller Terminal 9 and Terminal 7 Check / amend setting of Remote Override Control Unit in order to test accuracy of message displayed. N.B. The Drayton DC1100 Remote Switch Unit is common to both DC1100 and DC1400 installations. If the DC1100/1400 is used as an Optimiser, check the room sensor is connected and reading. Rectify the issue, a coldstart may be required to reconfigure the controller.

Issue If airflow direction is reversed in duct from f.ex. 100 Pa to -100 Pa, will the SPD310/SPD360 break? Environment SPD310 SPD360 Cause Reversing airflow direction in duct. Resolution It will not break. If the "sym" jumper setting is changed when airflow direction is changed (reversed), it will read the value correctly.

Issue Satchwell ZRM series or AZ2451 Rotary Actuator requires replacement.. Environment Satchwell ZRM Rotary Actuator installed on Satchwell MB Series Rotary Shoe Valve Body. Satchwell AZ2451 Rotary Actuator installed on Satchwell MB Series Rotary Shoe Valve Body. Satchwell ZRM Rotary Actuator installed on Satchwell MC Series Step Controller. Satchwell ZRM Rotary Actuator installed on Satchwell MD Series Step Controller. Cause Obsolescence of Satchwell ZRM series and AZ2451 Rotary Actuator Resolution Please check number of wires connected to ZRM Actuator as this will assist in determining a suitable replacement. The Satchwell ZRM Actuator or AZ2451 would normally have been installed on a Satchwell MB Valve Body. The Satchwell ZRM Actuator could however have been installed on a Satchwell MC or MD Series Step Controller. The Actuator comprised a 6 wire electrical connection enabling it to be operated from a Satchwell Z Monotronic or CZT Climatronic Proportional Controller as follows :-  Terminal 1 – Open signal Terminal 2 – Close signal Terminal 3 – Common  Terminal A – 135 ohm Feedback Potentiometer – winding Terminal B – 135 ohm Feedback Potentiometer – wiper Terminal C – 135 ohm Feedback Potentiometer – winding 1. If all 6 wires are connected then the ZRM Actuator or AZ2451 may be replaced by one or other of the following SE Actuators :- MD20B-24 + Linkage Kit 914-1071-000 from Schneider Electric and an accessory kit  P140A from Belimo 2. ALTERNATIVE REPLACEMENT If in some installations, 3 wires are only connected to the ZRM Actuator. Terminal 1 – Open signal Terminal 2 – Close signal Terminal 3 – Common In such instances the ZRM Actuator or AZ2451 may be replaced by the XRM3201 or MD10B-24/MD20B-24 + Linkage Kit 914-1071-000

Issue Replacement of AVUE Mk 1 Actuator installed on VEU, MEU or FEU Mk 2 Unit Control Valve Body due to Actuator obsolescence. Environment AVUE Mk 1 Actuator installed on VEU, MEU or FEU Mk 2 Unit Control Valve Body. Cause AVUE Mk 1 Actuator obsolescence. Resolution Replace AVUE Mk 1 Actuator. AVUE Mk 5 Actuators are not compatible with the VEU, MEU or FEU Mk 2 Unit Control Valve Bodies. It will therefore be necessary to replace both the AVUE Mk 1 Actuator and the Valve Body on which it is installed. Replacement products may be selected from the following :- AVUE Mk 1 Actuator = MZ20A or MZ20A-R VEU Mk 2 Valve Body (2-port) = VZ219 series of appropriate connection type / size / Kv rating MEU Mk 2 Valve Body (3-port) = VZ319 series of appropriate connection type / size / Kv rating FEU Mk 2 Valve Body (4-port) = VZ419 series of appropriate connection type / size / Kv rating   N.B. It should be noted that there may be dimensional variations between the existing and replacement Valve Bodies.

Issue I have an obsolete floating / proportional / two-position actuator connected to my controller.  Need to replace the obsolete actuator, preferably without modifying the controller or valve. How do I locate a replacement? Environment Obsolete electronic actuator Cause Find replacement parts for obsolete actuators. Resolution Use the Schneider Electric Cross Reference Tool

Issue I2867 inputs all read 1000 Degrees. Change out of controller does not remedy the issue. Environment All Infinet/MSTP controllers Cause Field controllers have an electrical range that they will properly operate. Typically this is +10% and -15% of the required power as described in the installation manual. If the power supplied to the unit is below this threshold, the CPU and power LEDs may appear normal, however the inputs and outputs will not function properly or at all. They are out of range. This situation must be remedied or damage can also occur. One way this can occur is if a properly grounded secondary transformer is not supplied. Supplying power from a piece of equipment that uses a step down 220/208-24 etc power supply can cause electrical issues should that equipment experience electrical problems. Resolution Supply proper, grounded 24Vac power to the controllers. Always check the power with a multi-meter and verify grounding.

Issue Setpoint button may break if forced outside of movement range. Environment STR-106 Cause Excessive force used to turn setpoint button outside of movement range. Resolution Report faulty unit through Warranty Claim System. Replacement button carries component no 372069900.

Issue What resources are available to get more information on the M-Bus protocol? Product Line Andover Continuum, Field Devices, Other, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment M-Bus Cause The M-Bus protocol information is available on www.m-bus.com. Select The M-Bus: A Documentation Rev 4.8 Resolution The M-Bus protocol specifications is broken down in multiple chapters. Basics of Serial Bus System Overview of the M-Bus Physical Layer Data Link Layer Telegram Format, Meaning of Fields, Communication Process Application Layer Structure of fixed and variable data blocks. Network Layer Appendix Table of units, medium, data field codes, VIF extensions.

Issue Need to order packing Kit for the MZX valve Environment MZX Valve packing kit Cause Valve leaking Resolution The specification number for the packing kit for valve size half inch to two inches is 626-9-204 

Issue What is the life expectancy of the LCD display of smart sensors with available display? Environment Smart sensor with LCD display Cause Display life expectancy. Resolution The Life expectancy of an LCD Display is 50K hours. Note: Life is reduced if LCD works under direct sunlight. If you use a LED backlight in a LCD module the life expectancy of the LED is 30K to 50K hours, depending on the forward current. EL backlights are available but we don’t recommend them because of their short life (3K hours) and EMC problems. The AC voltage is generated by the DC to AC inverter.  

Issue Even though Windows Server 2008 R2 is exclusively a 64-bit operating system, 32-bit applications are supported by enabling the WoW64 optional feature. NOTE: These are general instructions for utilizing the WoW64 function. Not all Schneider Software will be able to run in an emulated environment. If uncertain, please check with Product Support Services to ensure proper installation. Product Line Andover Continuum, Field Devices, Other, Satchwell MicroNet, Satchwell Sigma, TAC INET, TAC Vista Environment Windows Server 2008 R2 WoW64 feature. All 64bit OS Cause If the WoW64 feature is not enabled and you try to run a 32-bit application, the application will fail to execute. WoW64 option in in undesired state. Resolution If the WoW64 feature is not enabled and you try to run a 32-bit application, the application will fail to execute. The WoW64 execution layer is an optional component that is installed by default on R2 releases. You can save resources by removing the feature if you are not going to be running 32-bit applications on your Server Core install. Install the WoW64 Execution Layer using the following command: dism /online /enable-feature /featurename:ServerCore-WOW64 If your solution has a .NET 32-bit dependency, then also invoke the following sequence: dism /online /enable-feature /featurename:NetFx2-ServerCore dism /online /enable-feature /featurename:NetFx2-ServerCore-WOW64 Note: In Windows Server 2008 R2 RC1, WoW64 is enabled by default. If you don't want WoW64 enabled, just disable the feature as follows:  dism /online /disable-feature /featurename:ServerCore-WOW64

Issue The Forta range actuator does not fit onto the V321 Valve. Environment V321 M800 M1500 MV15B M3000 Cause The actuator has a 10mm fitting, the valve (DN65 to DN100 only) spindle has a 8mm stem. Resolution On V321 valves size DN65 to DN100 an adaptor piece is supplied with the valve part no. 880-0133-000 to adapt the valve spindle to the actuator drive. The part no. 880-0133-000 can be ordered separately.

Issue Which actuator should be used as replacement to a M15 actuator that is mounted on a VTRA Valve? Environment VTRA DN65 M15 24V / 12VA 15 Nm 300s / 180° Cause Currently used actuator is no longer available. Resolution Use EM9/180 (part no 8601110000) together with Linkage kit E/M9-VTRA (part no 8600990000).

Issue Is the DC1100C still available? Is the DCCOMMS software still available? Environment DC1100C DC1100 C DCCOMMS DC COMMS DC1100 DC1400 DC1000C DC1000 C Cause Is the DC1100C and the DCCOMMS software still available? Resolution The DC1100C had the communication module so that the controller could be interrogated remotely. This controller is no longer available. The DCCOMMS software ran in a DOS environment and is also obsolete. The DC1000C or DC1100C must not be confused with the DC1100 or the DC1400, these are the same controllers but without the communication interface and are still available.

Issue According to the datasheet, there should be a DIP switch for output voltage adjustment for Veris CO sensor. But some of them haven't such DIP switch. Environment Veris Sensor Cause There are several models for Veris CO sensor. For example, GWVAS is the wall mount sensor with voltage output signal, while GDMAS is the duct mount sensor with current output signal. The sensor with current output signal hasn't such DIP switch for voltage output. Resolution This model of product hasn't such DIP switch.

Issue Is it possible to run a Forta series actuator on 24VDC? Environment TAC Forta series actuators: M300 M310 M400 M750 M800 M1500 M3000 Cause The TAC Forta series actuators older documentation suggests it can only be run on 24VAC only. Resolution The TAC Forta series actuators can run on 24VAC +/- 25% or 24Vdc +/- 10%. For more specific details on tolerances, please see the data sheet for each product.