Issue Where can we find the LON xif files for SE72xx, SE73xx, SE76xx controllers? Product Line EcoStruxure Building Expert,EcoStruxure Building Operation,Field Devices Environment SE7200 / SE7300 / SE76000 Room Controllers Cause xif files are needed for LON applications. Resolution All LON related files for these controllers are available for download on The Exchange Download Center:   XIF files and plug-ins Resource files (DRF kit)

Issue TC series thermostats which one support Modbus protocol? TC series thermostats which one support time schedules? Environment TC100 (TC103) TC300 (TC303, TC353) TC500 (TC503, TC553) Cause Due to different TC thermostats models support different features, customers need to double check the selection guide to make sure the selected model can support all features which are required. Resolution Click here  to view a matrix which contains all TC series thermostats and their supported features. Additional information can be found on the Buildings Business Extranet website (Products > Field Devices Asia Pacific > Thermostats).

Issue The Exchange Download Center contains all of the assets you once accessed through the Buildings Extranet are now available on a brand new platform. It's easy to search and fast to download. Stay tuned for more great features as we roll this into the all-new extranet solution for Buildings. We ask that you register for a new account on The Exchange.   Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Exchange Download Center Cause You can utilize the new Buildings web experience from The Exchange. Resolution Navigate to https://www.se.com/myschneider/content/ww/en/gc/general/ecoxpert-landing-page.jsp * Use a modern browser for the best experience: Google Chrome, Mozilla Firefox, Microsoft Edge, and Microsoft Internet Explorer version 8 or later. If you receive the following error in Internet Explorer despite using version 8 or later, the browser displays the page in Compatibility View. Click here for more information on Compatibility View and how to disable it. The Download Center will not function properly in Compatibility View.   On the header bar, you will see the option in the top right corner for “Login / Register.” Click it.   If you are already registered, enter your email address and password. If this is your first time registering, click the link for “New to the Download Center? Register here!”   Answer whether or not you are a Schneider Electric employee using the radio buttons. If you are a Schneider Electric employee, enter your SESA ID and your desired password for The Exchange. Click to accept Schneider Electric’s Terms and Conditions and hit “Create Account.” * The first time you register, you must be connected to the Schneider Electric network or connected via VPN. This is only required at registration. All future logins can be done externally. If you are not a Schneider Electric employee, enter your first name, last name, company name, location, business email address, and desired password for The Exchange. * It is important to use your business email address if you are a licensed partner. Your email address is used to automatically validate your Partner status and assign the correct permissions to your user profile.   An email is sent to your designated inbox with a link to click through and validate your email address. Once this is done, your login is created, and you are ready to start using the Download Center. * If an error is displayed when trying to validate your authentication code, please try to log in. This happens when an email address has already been verified and oftentimes does not indicate an error with the registration.   Once logged in, you can search and download assets available to your user profile. If you attempt to download a file that you do not have access to, you will be given a chance to report if this is in error. Your username, email, and the asset you are trying to access are recorded. Please enter a message if any further description is required and hit “Submit.” A member of our team will get back to you promptly with a resolution. Web Site Support For any issue regarding The Exchange Download Center, please contact us at exchangesupport@schneider-electric.com.

Issue Miscellaneous points that are controlled via Plain English programs are not following the program's command. Environment Cyberstation, All Versions. All BACnet type controllers with Plain English Code Cause Default BACnet Command Priorities must be modified based on the Continuum system configuration and integration with other 3rd Party BACnet devices. Example: By default, Graphics have a Command Priority of "Manual Operator" (8) and Plain English has a default Command Priority of (10). If the system is left with these defaults, then an operator who modifies, adjusts or toggles a point value via a graphic will in turn set that value with a command priority of 8. Since PE has a command priority of 10, the operator command remain in effect until either it is relinquished or a similar or higher command priority is sent. In this example, an operator set a point that is controlled via Plain English was toggled (not overridden) from On to Off. The Program wanted it ON. The point will stay in the Off position until either the operator(s) relinquish the command or another command of the same command priority sends a value. Resolution Open the BACnet preferences at the Workstation. Set all the Command priorities to 10. This will allow Plain English programs, etc to retake control of point affected but changes made via graphics or other editing methods. If the points however are actually override, you must release the override and relinquish the command. See BACnet Documentation: BACnet For Continuum Users (loaded on all Cyberstations) Continuum BACnet Engineering

Issue I have pneumatic actuators and want to convert to electric. Environment Pneumatic Actuators Cause Convert existing pneumatic actuators to electric. Resolution Conversions are possible for some but not all pneumatically activated valves. See the "Competitive Globe Valve Adapter Selection Guide" for all available adapters and applications.

Issue Can Satchsize the valve sizing software be used with Windows 7? Environment Valve sizing Satchsize Cause Customer wishes to use Satchsize on Windows 7. Resolution Satchsize is no longer available and is not supported with Windows 7, but a new program is available. TAC Valve 1.8 UK can be downloaded from the Buildings Business Extranet. Once installed please use the help files installed with the program.

Issue A newly installed program may fail to launch because it attempts to use a network port that is already in use by another application or service. How can current port usage on the host computer be determined quickly? Product Line EcoStruxure Building Operation, Satchwell MicroNet, Satchwell BAS & Sigma, TAC INET, TAC I/A Series, TAC Vista, Andover Continuum Environment Microsoft Windows Cause The program is trying to bind to a port that is already occupied by another process. Resolution   Open Command Prompt as Administrator Press Win + X → Select Command Prompt (Admin) or Windows Terminal (Admin). Run the following commands: View all active TCP connections with associated executables: netstat -a -n -p tcp -b​ Displays protocol, local/remote addresses, connection state, and the executable using the port. View active TCP connections with Process IDs (PID): netstat -a -n -p tcp -o  Use Task Manager to match the PID to the corresponding application. Check a specific port (e.g., port 80): netstat -a -n -p tcp -o | findstr :80 Filters output to show only entries using port 80.   Additional Tips Use Resource Monitor ( resmon ) for a graphical view of network activity. Consider using third-party tools like TCPView from Sysinternals for easier port monitoring.

Issue Step by step instructions to configure the Lonworks Network Interfaces application to communicate over IP-852 to a Loytec L-IP router using the Echelon driver Product Line Field Devices, Other, TAC Vista Environment LNS Turbo Lonmaker turbo Lonworks Network Interfaces Loytec L-IP  Cause Instructional how to document steps through the necessary set-up to get a Loytec L-IP to communicate in a Vista system using the Echelon driver Resolution It is preferred to use Loytec's own driver rather than Echelon's driver, and also the Loytec driver is the only one supported in SmartStruxure, how ever it is possible to use Echelon's driver following the guide below. To learn more about the L-IP and understand the difference between two drivers, check this video: https://www.youtube.com/watch?v=cLNBv6tEDXg or Loytec L-IP 101 Note 1: The first steps would be to verify the IP addresses needed for both the computer and the Loytec L-IP router. In this example, we will be using 10.159.5.39 for the L-IP and 10.159.3.26 for the computer running LNS. The default IP address of the Loytec L-IP router is 192.168.1.254. In most cases the default IP needs to be changed to match the system network. Please reference the L-IP Users Manual page 20 for instructions on how to change the IP address of the device. Note 2: In our example there is only one L-IP, so it is configured as the configuration server. Remember: One L-IP within any Vista Server system has to be configured as the configuration server. Please reference page 52 of the L-IP users manual for instructions on how to set a L-IP as a configuration server. This document has the web instructions in step 12. Navigate to the windows control panel and open the Lonworks Interfaces application. In lonmaker 3.1 with LNS 3.1 the program will be lonworks IP channels: Within the Lonworks Interfaces application choose the IP-852 tab: Under network interface click the Add button: In the Network Interface Add window you will need to name your connection. In this example it is just simply named IP for the IP channel within LNS. The IP Address should be set to the local IP of the computer. The IP Port should be left at the default 1628 and Channel Timing should be LAN. Click OK: Back within the LonWorks Interfaces application you should now see the named IP network, the IP address, and the IP port number: Next, Click the Test button to test the communications from LonWorks Interfaces to the L-IP configuration server: Check the box to Set the Configuration Server Address and type in the IP address of you configurations server L-IP router. The default IP port used in network interfaces is 1628 so requesting a communication test from the L-IP requires the configuration server return port to be set to 1629. Then click the Start Test button: After clicking Start Test you will see a message verifying the test has started. If your test is successful you will see the following message: Your Lonworks Network Interfaces is now configured for a TCPIP connection and properly setup to communicate to a Loytec L-IP router configured as a configuration server. If you never receive a message showing a successful test, please proceed to step 9. Login to the L-IP web interface by opening a web browser and typing the IP address of the device. In our example it is http://10.159.5.39. This is the default web page within the L-IP web interface: Click the Config button: You will now be prompted to login to the controller. The default username is Administrator and the default password is admin Note: for new version of L-IP, its username is admin and password is loytec4u. Click on EIA-852 Server and make sure the Config server status is enabled and the Config server port is 1629. If any changes are necessary, a message will appear at the bottom of the web page to reboot the device for the changes to take effect. And if there are more than one LIP in this network, all the other LIPs apart from the first one need to choose disabled option for the Config server status. Click on EIA-852 Ch. List. In the channel list you should see your local L-IP device and IP address. The next step is to add the IP address of the HOST PC running the Lonworks Network Interfaces application. Click the Add Device button. Name your device. In this example it is named PC. Then type in the IP address and the port number of the HOST PC and click save. Click in the Recontact button and go back and repeat step 7. You should now see a successful test from your configuration server. If there are more than one LIP in the network, add all the other LIPs in this list. Now your Loytec L-IP router is communicating to the Lonworks Network Interfaces program. This will allow your LNS server to communicate on the IP channel connection within Lonmaker or NL220 and use this Loytec L-IP as its connection to the Lonworks network. Additional setup information is available here in the L-IP Users Manual.

Issue Satchwell AR Series 7 Rotary Actuator requires replacement Product Line Field Devices Environment Satchwell AR Series 7 Rotary Actuators installed on Air Dampers, Satchwell MB Series or MBF Series Rotary Shoe Valve Bodies. Actuator types :- ARE ARM ARX ARMS Cause Obsolescence of Satchwell AR Series 7 Rotary Actuators Resolution Replace Satchwell AR Series 7 Rotary Actuators with appropriate Schneider Electric MD Series Rotary Actuators and wire as follows :- Satchwell AR Series 7 Rotary Actuators installed on Air Dampers. ARE ARE Series 7 Wire Number 2 = MD20A-24 Wire Number 2 ARE Series 7 Wire Number 3 = MD20A-24 Wire Number 3 ARE Series 7 Wire Number 1 = MD20A-24 Wire Number 1 ARE Series 7 Wire Number 5 = MD20A-24 Wire Number 5 ARX ARX Series 7 Wire Number 3 = MD20B-24 Wire Number 3 ARX Series 7 Wire Number 2 = MD20B-24 Wire Number 2 ARX Series 7 Wire Number 1 = MD20B-24 Wire Number 1 ARM ARM Series 7 Wire Number 3 = MD20B-230 Wire Number 3 ARM Series 7 Wire Number 2 = MD20B-230 Wire Number 2 ARM Series 7 Wire Number 1 = MD20B-230 Wire Number 1 ARM Series 7 Wire EARTH = MD20B-230 NO EARTH REQUIRED ARMS ARMS Series 76021Term 3 (Open) = MD10SR-TS Blue G ARMS Series 7602 Term 2 (L1) = MD10SR-TS Not used *1 ARMS Series 7602 Term 1 (N) = MD10SR-TS Brown GO ARMS Series 7602 Wire EARTH = MD10SR-TS NO EARTH REQUIRED ARMS Series 7603 Wire Number 2 = MD10SR-T Blue G ARMS Series 7603 Wire Number 1 = MD10SR-T Brown GO ARMS Series 7604 Wire Number 2 = MD10SR-TS Blue G ARMS Series 7604 Wire Number 1 = MD10SR-TS Brown GO *1 Disconnect from the supply, label, and make safe at the supply and actuator.   N.B. Should the Satchwell AR Series 7 Actuator (not applicable to ARMS) include a wired Auxiliary Switch then the following Accessory should also be wired on the Schneider Electric MD Actuator as follows:- MD – S1 One independent SPDT 1 mA…3(0.5) A, 250 V AC Auxiliary Switch AR COMMON Wire Number S1 = MD-S1 COMMON Wire Number S1 AR N/O contact Wire Number S3 = MD-S1 N/O contact Wire Number S3 AR N/C contact Wire Number S2 = MD-S1 N/C contact Wire Number S2 MD – S2 Two independent SPDT 1 mA…3(0.5) A, 250 V AC Auxiliary Switches AR COMMON Wire Number S1 = MD-S2 COMMON Wire Number S1 AR N/O contact Wire Number S3 = MD-S2 N/O contact Wire Number S3 AR N/C contact Wire Number S2 = MD-S2 N/C contact Wire Number S2 AR COMMON Wire Number S4 = MD-S2 COMMON Wire Number S4 AR N/O contact Wire Number S6 = MD-S2 N/O contact Wire Number S6 AR N/C contact Wire Number S5 = MD-S2 N/C contact Wire Number S5   Satchwell AR Series 7 Rotary Actuators installed on Satchwell MB Series Screwed Rotary Shoe Valve Bodies. ARE ARE Series 7 Wire Number 2 = MD10A-24 Wire Number 2 ARE Series 7 Wire Number 3 = MD10A-24 Wire Number 3 ARE Series 7 Wire Number 1 = MD10A-24 Wire Number 1 ARE Series 7 Wire Number 5 = MD10A-24 Wire Number 5 ARX ARX Series 7 Wire Number 3 = MD10B-24 Wire Number 3 ARX Series 7 Wire Number 2 = MD10B-24 Wire Number 2 ARX Series 7 Wire Number 1 = MD10B-24 Wire Number 1 ARM ARM Series 7 Wire Number 3 = MD10B-230 Wire Number 3 ARM Series 7 Wire Number 2 = MD10B-230 Wire Number 2 ARM Series 7 Wire Number 1 = MD10B-230 Wire Number 1 ARM Series 7 Wire EARTH = MD10B-230 NO EARTH REQUIRED N.B. Should the Satchwell AR 7 Series Actuator include a wired Auxiliary Switch then the following Accessory should also be wired on the Schneider Electric MD Actuator as follows :- MD – S1 One independent SPDT 1 mA…3(0.5) A, 250 V AC Auxiliary Switch AR COMMON Wire Number S1 = MD-S1 COMMON Wire Number S1 AR N/O contact Wire Number S3 = MD-S1 N/O contact Wire Number S3 AR N/C contact Wire Number S2 = MD-S1 N/C contact Wire Number S2 MD – S2 Two independent SPDT 1 mA…3(0.5) A, 250 V AC Auxiliary Switches AR COMMON Wire Number S1 = MD-S2 COMMON Wire Number S1 AR N/O contact Wire Number S3 = MD-S2 N/O contact Wire Number S3 AR N/C contact Wire Number S2 = MD-S2 N/C contact Wire Number S2 AR COMMON Wire Number S4 = MD-S2 COMMON Wire Number S4 AR N/O contact Wire Number S6 = MD-S2 N/O contact Wire Number S6 AR N/C contact Wire Number S5 = MD-S2 N/C contact Wire Number S5   Satchwell AR Series 7 Rotary Actuators installed on Satchwell MBF Series Flanged Rotary Shoe Valve Bodies ARE ARE Series 7 Wire Number 2 = MD20A-24 Wire Number 2 ARE Series 7 Wire Number 3 = MD20A-24 Wire Number 3 ARE Series 7 Wire Number 1 = MD20A-24 Wire Number 1 ARE Series 7 Wire Number 5 = MD20A-24 Wire Number 5 ARX ARX Series 7 Wire Number 3 = MD20B-24 Wire Number 3 ARX Series 7 Wire Number 2 = MD20B-24 Wire Number 2 ARX Series 7 Wire Number 1 = MD20B-24 Wire Number 1 ARM ARM Series 7 Wire Number 3 = MD20B-230 Wire Number 3 ARM Series 7 Wire Number 2 = MD20B-230 Wire Number 2 ARM Series 7 Wire Number 1 = MD20B-230 Wire Number 1 ARM Series 7 Wire EARTH = MD20B-230 NO EARTH REQUIRED N.B. Should the Satchwell AR Series 7 Actuator include a wired Auxiliary Switch then the following Accessory should also be wired on the Schneider Electric MD Actuator as follows :- MD – S1 One independent SPDT 1 mA…3(0.5) A, 250 V AC Auxiliary Switch AR COMMON Wire Number S1 = MD-S1 COMMON Wire Number S1 AR N/O contact Wire Number S3 = MD-S1 N/O contact Wire Number S3 AR N/C contact Wire Number S2 = MD-S1 N/C contact Wire Number S2 MD – S2 Two independent SPDT 1 mA…3(0.5) A, 250 V AC Auxiliary Switches AR COMMON Wire Number S1 = MD-S2 COMMON Wire Number S1 AR N/O contact Wire Number S3 = MD-S2 N/O contact Wire Number S3 AR N/C contact Wire Number S2 = MD-S2 N/C contact Wire Number S2 AR COMMON Wire Number S4 = MD-S2 COMMON Wire Number S4 AR N/O contact Wire Number S6 = MD-S2 N/O contact Wire Number S6 AR N/C contact Wire Number S5 = MD-S2 N/C contact Wire Number S5   Product Information. For details of AR Series 7 ARM ARX ARE please see here For details of AR Series 7602 and 7603 please see here. For details of the MD10 SR Damper Actuator please see here. For details of MD10A please see here For details of MD10B please see here For details of MD20A please see here For details of MD20B please see here For details of MD-S1 please see here For details of MD-S2 please see here

Issue Satchwell CD2401 Proportional Controller-Actuator requires replacement. Product Line Field Devices Environment Stand alone discreet Satchwell CD2401 Proportional Controller-Actuator Cause Obsolescence of Satchwell CD2401 Proportional Controller-Actuator Resolution Replace Satchwell CD2401 Proportional Controller-Actuator with Schneider Electric Satchwell CZT5305 Proportional Controller, compatible Temperature Sensor and MD Series Actuator and Linkage Kit. Replace Satchwell CD2401 Proportional Controller-Actuator with Schneider Electric Satchwell CZT5305 Proportional Controller. Details of the Schneider Electric Satchwell CZT 5305 Proportional Controller may be viewed here. Replacement of Temperature Sensor It should be noted that although the existing Satchwell Temperature Sensor associated with the CD2401 Proportional Controller–Actuator is obsolete, it is compatible with the CZT Proportional Controller and may be retained. Should it be decide to install a replacement Temperature Sensor however, then the following may be considered. Room Temperature Sensor STR600 series details of which appear here. Duct Temperature Sensor STD660 details of which appear here. Immersion Temperature Sensor STP660 details of which appear here. NB In order to utilize the existing Pocket a Pocket Adaptor DWA0001 will also be required. Pocket Adaptor DWA0001 details of which appear here. OR Surface mounting Temperature Sensor STC600 details of which appearhere. Replacement of Actuator. Whilst the existing Satchwell MB Valve Body may also be retained, a new Schneider Electric Actuator and Linkage Kit will need to be installed on the MB Valve Body in order to permit control from the CZT Proportional Controller. Details of the Schneider Electric MD10A-24 Actuator may be viewed here. Details of the Schneider Electric LMD/AR-MB Linkage Kit may be viewed here.

Issue DC1100 / DC1400 Optimiser / Compensator Controller switched contact output compatibility with existing Boiler / Pump / Control Valve Actuator control circuits. Environment Stand alone Optimiser / Compensator Controller CMC1801 CMC1802 CMC1803 CMC1826 CMC3803 CSMC3804 CSMC3805 DC1100 DC1400 Contacts Output Cause DC1100 / DC1400 Optimiser / Compensator Controller is to be connected to existing Boiler / Pump / Control Valve Actuator control circuits previously connected to Satchwell CMC or CSMC Optimiser / Compensator Controller. Resolution IMPORTANT NOTE Satchwell CMC / CSMC Controller output contacts are VOLT FREE. S-E Satchwell DC1100 / DC1400 Controller output contacts are LIVE MAINS VOLTAGE. It may therefore be necessary to install Relays between the DC1100 / DC1400 outputs and any Plant Control Circuits / Control System Devices under control. For example, where a 24v Valve Actuator was originally controlled via volt free contact outputs of a CMC / CSMC Controller then the Actuator may now need to be controlled via live mains voltage contact outputs of a DC1400 Controller. A 230v coil Relay will therefore need to be connected to the Valve Open contact output of the DC1400 Controller while another 230v coil Relay is connected to the Valve Close contact output of the DC1400 Controller. The 24v power to drive the Valve Actuator Open and the 24v power to drive the Valve Actuator Close should then be connected to the Valve Actuator via the contacts of the appropriate Relays. Should the 24v power source originally have been provided by the CMC / CSMC Controller and no other 24v power source is available on the existing installation then this may be remedied by the installation of a S-E TR 230/24v Transformer. N. B. Normally a Satchwell CMC or CSMC Controller would be replaced by a S-E Satchwell DC1400 Controller in order that existing Satchwell Sensors may be retained for connection to the DC1400 Controller. In the event that a Satchwell CMC or CSMC Controller should be replaced by a S-E Satchwell DC1100 Controller then any existing Satchwell Sensors will also need to be replaced. DC1100 Overview details appear here. DC1100 Wiring and Commissioning details appear here. DC1400 Overview details appear here. DC1400 Wiring and Commissioning details appear here. TR Transformer details appear here

Issue Checking operation of CSC. Product Line Field Devices Environment CSC5252 CSC5352 Cause The operation of the CSC compensator explanation. Resolution The operation of a compensator is to adjust the system flow temperature, in relation to changes in the outside air temperature. The system flow temperature can be further adjusted by the addition of a room temperature sensor, which will provide room influence. The CSC 5252/5352 controller is programmed with a complete set of "Default" settings, these settings will allow the controller to operate as soon as its powered up. Although the controller has a complete range of adjustable settings, accessed through the "Fine Tune Mode", for a basic installation the "Quick Set Mode" can be used. The screen shot below explains how to enter the Quick Set Mode and the settings available. Controller data sheet Controller User guide   Compensated Flow Temperature Set-point: The compensated flow temperature set-point is automatically adjusted based on a ratio for set-point adjustments against the outside temperature changes. A consistent ratio across the entire outside temperature range, may not provide suitable control. For example: with radiator type systems, radiators are less efficient at lower water flow temperatures and need to be provided with a higher temperature to compensate for this initially. The “Set compensator ratio 1”and the “Set Ratio 2” settings provide the ratio of the change to the flow temperature set-point for changes in the outside air temperature, the ratio used is based on the “Set Change-over Value”, with the compensated slope starting from the “Set Flow Origin”. The “Set Flow Temperature Set-up Value” and “Set Night Set Back Value” provide a constant adjustment of the flow temperature set-point to a given building control requirement. The default settings would give a resultant flow temperature as shown follows:     The CSC5352 Calculator presents these settings in a graphical and listed format, making it easier to visually confirm the effects any changes to these settings would make.    

Issue Types of TAC Erie Pop Top valves and actuators available from Schneider Electric in the UK  Product Line Field Devices Environment Pop Top Valves Pop Top Actuators Cause Actuator Part no's available in the UK Valve Part No's and connection types available in the UK ZY valve and actuator replacement Resolution   Actuators AH13U230 - High Close Off - Spring Closed 230Vac Actuator c/w 36" Lead AH13U23A - High Close Off - Spring Closed - 230Vac Actuator c/w 36" Lead + Aux Switch AG13A230 - Spring Closed - 24Vac Actuator c/w 36" Lead AG13A23A - Spring Closed - 24Vac Actuator c/w 36" Lead + Aux Switch AG13U230 - Spring Closed - 230Vac Actuator c/w 36" Lead AG13U23A - Spring Closed - 230Vac Actuator c/w 36" Lead + Aux Switch AG23U230 - Spring Open - 230Vac c/w 36" Lead AG23U23A - Spring Open - 230Vac c/w 36" Lead + Aux Switch AG23A230 - Spring Open - 24Vac c/w 36" Lead AG23A23A - Spring Open - 24Vac c/w 36" Lead + Aux Switch Valves (Note:NPT is American connection) VT2222 - 2way - 1/2" NPT 2.5Cv VT2223 - 2way - 1/2" NPT 3.5Cv VT2231 - 2way - 1/2" BSP 1.0Cv VT2232 - 2way - 1/2" BSP 2.5Cv VT2233 - 2way - 1/2" BSP 3.5Cv VT2325 - 2way - 3/4" NPT 5.0Cv VT2327 - 2way - 3/4" NPT 7.0Cv VT2332 - 2way - 3/4" BSP 2.5Cv VT2333 - 2way - 3/4" BSP 3.5Cv VT2335 - 2way - 3/4" BSP 5.0Cv VT2337 - 2way - 3/4" BSP 7.0Cv VT2437 - 2way - 1" BSP 8.0Cv VT3231 - 3way - 1/2" BSP 1.5Cv VT3232 - 3way - 1/2" BSP 3.0Cv VT3233 - 3way - 1/2" BSP 4.0Cv VT3332 - 3way - 3/4" BSP 3.0Cv VT3333 - 3way - 3/4" BSP 4.0Cv VT3335 - 3way - 3/4" BSP 5.0Cv VT3337 - 3way - 3/4" BSP 7.0Cv VT3437 - 3way - 1" BSP 8.0Cv Erie™ PopTop™ Series Valve Bodies and Actuators - Installation Instructions.pdf for the VT and VS valve, AG and AH actuator. Note: Only those listed above are available in the UK.

Issue XIF and Device Resource files for the Schneider Electric SE7000 Series Room Controllers Product Line EcoStruxure Building Expert, Field Devices, TAC IA Series Environment SE7000 Series Room Controller Cause In order to commission Schneider Electric SE7000 Series Room Controllers into an LNS system, the XIF is required. Resolution LonWorks External Interface Files (XIF) SE72_73_PIR.XIF (80:00:10:55:00:04:04:20) SE76_PIR.XIF (80:00:10:55:00:04:04:21) SE76RH_PIR.XIF (80:00:10:55:00:04:04:22) Device Resource File for XIFs listed above. For Datasheets for the SE7000 Series Controllers, see Where to find datasheets and information on the SE7000/SE8000 series room controllers.

Issue TA 240 U Tour Andersson Controller Environment Site with a TA 240 U Tour Andersson Controller Cause Controller needs change in programming Resolution Attached Manual for the Tour Andersson 240 can be found HERE. 

Issue Spare Satchwell valve gland kit & grease, reconditioned 'O' rings and lug nuts options. Satchwell packing kits, Satchwell gland kits, Satchwell stuffing glands. Product Line Field Devices Environment Satchwell valve Gland kits Packing kits Stuffing Gland Part Numbers: 0617-9-410, 0617-9-411, 0617-9-412, 0617-9-413 0618-9-210, 0618-9-510, 0618-9-511, 0618-9-512 0623-9-201 0626-9-203, 0626-9-204, 0626-9-310, 0626-9-311, 0626-9-312, 0626-9-313 0667-9-201 Cause Spare item part numbers Resolution   Valve(size) Part No Description Stock 1/2"…..1" 0626-9-313 LUG NUT AVAILABLE   0626-9-312 LUG NUT AVAILABLE   0617-9-410 RECON KIT "O" RINGS & TOOL AVAILABLE MB 1 1/4" 0617-9-411   AVAILABLE MB 1 1/2" 0617-9-412   TOOL AVAILABLE MB 2" 0617-9-413   AVAILABLE MBF 65mm 0618-9-510   AVAILABLE MBF 80mm 0618-9-511   AVAILABLE MBF 100mm 0618-9-512 RECON KIT "O" RINGS AVAILABLE MEU, FEU & VEU 0623-9-201 REPLACEMENT GLAND KIT & GREASE OBSOLETE MJF 0626-9-203 REPLACEMENT GLAND KIT & GREASE AVAILABLE MZ 1"..2" series 3       VJF       VSF 15..25mm       VZ 0.5" .. 2" series 1 & 2               MZX 0.5" .. 2" 0626-9-204 REPLACEMENT GLAND KIT & GREASE AVAILABLE VZX 0.5" .. 2"               MZ 0.5" .. 2" series 1 0626-9-310 REPLACEMENT GLAND KIT & GREASE AVAILABLE VZ 1" .. 2" series 1               MZF 65 .. 150mm 0626-9-311 REPLACEMENT GLAND KIT & GREASE AVAILABLE VZF 65 .. 150mm series 1               VSF 32 .. 50mm 0667-9-201 REPLACEMENT GLAND KIT & GREASE AVAILABLE VV 0618-9-210 RECONDITIONING KIT AVAILABLE Download the drawing for the MB 0617-9-410 (0.5" to 1") Download the drawing for the MBF 0618-9-511 (80mm) Download the drawing for the MZX 0626-9-204 Download the drawing for the VZ/MZ 0626-9-310

Issue When using SHD100 or SHD101 humidity sensors with a BAS 2800+ Outstation or Sigma Controller, the sensors may output a DC voltage exceeding the expected 0–10V range. This can cause the controller to display a default or erroneous value. Product Line Satchwell BAS & Sigma Environment BAS 2800+ Outstation Sigma Controller SHD100 / SHD101 Humidity Sensors Cause The sensors are capable of producing a DC voltage signal greater than 10V. When this occurs, the controller may interpret the signal as out-of-range and revert to a default value, potentially triggering alarms or incorrect readings. Resolution To prevent out-of-range errors and ensure accurate readings: Add a Series Resistor Install a 10K ohm, 0.1% tolerance resistor in series with the 0–10V signal line. This helps limit the voltage and protect the input circuitry. Create a Lookup Table In Sigma or BAS 2800+, configure a lookup table with the following values: Input (mV) Output (%) 0 0 83335 100 100000 100 This table allows the system to interpret voltages up to 11.335V without triggering an out-of-range alarm. Apply the Table Assign the lookup table to the analog input object. Then download both the object and the table to the Outstation or Controller. Outcome With this configuration, the system will tolerate sensor outputs up to 11.335V, ensuring stable operation and avoiding false alarms.

Issue How to use the IR Tool or RS-485 converter to establish communication with a Unifact Pro controller. Product Line Satchwell BAS & Sigma Environment NCP Palm IR Tool RS232 to RS485 Converter Unifact Pro Controller Cause Need for proper configuration and connection method to communicate with the controller using NCP Palm. Resolution Using the IR Tool: Connect the IR Tool to both your laptop and the Unifact Pro controller. Launch the NCP Palm program. In the program: Select the correct serial communication port. Uncheck the CTS / RTS selection boxes. Click OK. From the File menu, select Connect. Enter Subnet Address: 0 Enter Node Address: 0 Click OK ✅ You are now connected to the IR Tool. To connect to the controller: Go to File > Disconnect Then go to File > Connect Enter Subnet Address: 1 Enter Node Address: 1 Click OK ✅ You are now connected to the controller Using the RS-232/485 Converter: The process is similar to the IR Tool method. Instead of using the IR Tool, connect directly to the controller’s communication terminals via the RS-232/485 converter. Additional Resources: 📎 NCP Palm Engineering Guide

Issue Need to verify whether specific network ports are open, as certain ports may be blocked. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment TCP/IP Communication Command Prompt Telnet Command Cause Suspected network port blockage affecting communication between devices or applications. Resolution You can check if a port is open using the Telnet command in Command Prompt. ⚠️ Note: Telnet uses the TCP protocol only. It cannot be used to test UDP connectivity. 📌 Command Syntax: telnet [domainname or IP] [port] [domainname or IP] – The server's domain name or IP address. [port] – The port number the server application is listening on. 🧪 Examples: telnet 192.168.0.20 9001 → Closed port: Displays a "connect failed" message.   telnet 192.168.0.20 9003 → Open port: Displays a blank screen.   🚪 To Exit Telnet Session: Press Ctrl + ] Type quit and press Enter. 📝 Note: Telnet may be disabled by default on some machines. Refer to Microsoft's documentation for instructions on enabling Telnet.

Issue Which models of the SE7300 series room controllers can be used with the SC3000 series relay packs? Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SE7300 series Room Controllers Cause The SC3000 series relay packs allows existing line voltage wiring between the fan coil unit and temperature controller to be re-used. Only certain models of the SE7000 series room controllers can be used with the relay packs.  Resolution The SER7300 is used with the SC3000. Refer to F-27797 SER7300 and SC3000 Series datasheet. Refer to the F-27777 SC3000 Series datasheet to select the appropriate relay pack for your application.  SE7000 series Room Controllers documentation can be found on The Exchange Download Center.