Issue What Oil can be used for the DWT0001 pocket sensor to prevent problems with condensation? Condensation causes the temperature sensor to corrode. Environment Pocket sensor DWT0001 STP660 Cooling Condensation Cause If a pipe sensor pocket is mounted incorrectly on a cooling system condensation can build up in the pocket and corrode the sensor. Resolution Cooling system sensor pockets should be mounted at an angle to prevent condensation building up in the pocket.  See datasheet for the DWT0001, click here.  For the STP660 click here. The recommended oil to use is either  ‘Fina 'Solco' AC43 or Shell 'Dialo Oil B'.

Issue SVT Controller will not operate plant under Auto control following Clock replacement. Environment SVT 4201 Optimiser Controller. SVT 4251 Optimiser Controller. Cause Replacement Clock installed in SVT Controller is incompatible due to incorrect Clock specification selection.   Resolution 1. Check SVT Optimiser Controller Specification Number.      Specification Number 588-4-201 = SVT 4201     Specification Number 588-4-251 = SVT 4251   2. Check SVT Clock type.     Analogue or Digital ?   SVT 4201 is Analogue Clock version of SVT Replacement Clock installed should be of Analogue type. Replacement Analogue Clock Specification Number = 561-9-260   SVT 4251 is Digital Clock version of SVT Replacement Clock installed should be of Digital type. Replacement Digital Clock Specification Number = 561-9-261   3.  Replace Clock of incorrect type / specification with Clock of correct type / specification.   Please check the catalog for current equipment

Issue Satchwell VEU 2-port Unit Control Valve is obsolete. Environment Satchwell VEU 2-port Unit Control Valve installations Cause Satchwell VEU 2-port Unit Control Valve requires replacement due to failure. Resolution Satchwell VEU 2-port Unit Control Valve may be replaced by Schneider Electric VZ219 series Unit Control Valve, although dimensional differences may apply. It should be noted that VZ219 series Unit Control Valves are available in both Flat Face and Compression fitting specifications. The latest issue of the Schneider Electric Valves and Actuators Catalogue should therefore be consulted in order to determine the availability of the particular size / kv / fitting combination required. It should also be noted that any Actuator installed on the Satchwell VEU 2-port Unit Control Valve will not be compatible with the replacement Schneider Electric VZ219 2-port Unit Control Valve and that a Schneider Electric MZ20 series Actuator of the appropriate operating voltage / signal type will also be required.

Issue Satchwell V V series Butterfly Valve Body requires replacement. Environment Satchwell V V series Butterfly Valve Body installations. Cause Obsolescence of Satchwell V V series Butterfly Valve Body. Resolution Replace Satchwell V V series Butterfly Valve Body with S-E VF208W series Butterfly Valve Body. Replace Satchwell A R series Actuator with S-E MF20 / MF40 series Actuator as appropriate. It should be noted that where a Satchwell V V series Butterfly Valve Body is to be replaced by a S-E VF208W series Butterfly Valve Body the Satchwell A R series Actuator fitted to the Satchwell V V series Butterfly Valve Body will not be suitable for reuse on the S-E VF208W.Buttterfly Valve Body. Satchwell V V series Butterfly Valves utilise Satchwell A R series Actuators. Satchwell A R series Actuators are not suitable for use on S-E VF208W series Butterfly Valve Bodies. S-E VF208W series Butterfly Valve Bodies utilise S-E MF20 / MF40 series Actuators. S-E MF20 / MF40 series Actuators are not suitable for use on Satchwell V V series Butterfly Valve Bodies. It should also be noted that Satchwell  V V series Butterfly Valve Bodies have screwed connections, whereas S-E VF208W series Butterfly Valve Bodies have Flanged connections. Further it should be noted that the width of a S-E VF208W series Butterfly Valve Body is significantly less than the corresponding length of a Satchwell V V series Butterfly Valve Body of equivalent pipe-size that it is replacing and that this will result in the need for mechanical work including installation of counter flanges to be undertaken to the pipe work at the location the S-E VF208W series Butterfly Valve Body is to be installed.  Please check the latest catalog for current equipment.

Issue Review of Windows event log, product event logs, or error windows during operation provides an error code number that is unreadable. Environment Microsoft Windows Cause Microsoft uses a standard list of error codes which programs can access. The display of these errors is typically in a decimal or hexadecimal format. Resolution Use the Windows Error Codes spreadsheet which allows the user to enter the code as either Hexadecimal or Decimal format and provide the text description for the error code. Use the error code description to further diagnose the problems being experienced. Guidance on whether a code is Hexadecimal or Decimal: 0x00000001 - Hexadecimal -214000000 - Decimal

Issue Issues being experienced can vary, here are some examples: The digital clock gains a minute every few seconds. The code (0112) when entered to accept alarms, is not accepted. Environment DC1100 controller DC1400 controller Cause The unit has not been correctly cold-started after first being powered on. Resolution The DC1100 / DC1400 controllers must be correctly cold-started after first powering up, this ensures that the default configuration is correctly installed. Cold-start the controller using the following process: Turn off the power to the controller. Press and hold in the ENTER and EXIT keys. Power up the controller whilst continuing to press the ENTER and EXIT keys. Release the ENTER and EXIT keys. The controller will now go through a self test programme and load its defaults. To review the DC1100 / DC1400 controller overview, select here To review the DC1100 controller general data sheet, select here To review the DC1100 controller installation, wiring and Commissioning information select here To review the DC1400 controller general data sheet, select here To review the DC1400 controller installation, wiring and Commissioning information select here

Issue Part number for remote switch unit for DC1100 or DC1400 Environment DC1100 And DC1400 Cause Obsolete Resolution Refer to datasheet for wiring instructions

Issue Displayed temperature on the ETR is offset from the actual temperature reading of the controller. Environment ETR Thermostat Cause Factory calibration is offset from actual temperature. Resolution Click here to download the Installation and Operating Instructions Temperature Display Adjustments Temperature display may be adjusted by adjusting the ZERO or OFFSET Potentiometer (P2) as shown on the diagram.  Adjust P2 until the LCD Display reading, matches your controllers temperature reading if necessary. Note that all LCD Displays, are factory calibrated using an NIST Certified Glass Thermometer.

Issue Multical 602 - No pulse output detected for cooling energy from top module 602-0C Environment Kamstrup Multical 602 heating/cooling meter with 602-0C top module (part number MAPULSETOP-C) Cause The 602-0C top module was purchased separately from the Multical 602 meter. The 602-0C top module is factory configured for a heat meter. Output C (terminals 16 and 17) is associated with heat energy CE+ which is stored in the calculator at register E1. The cooling energy CE- is stored in a separate memory location of the calculator at register E3.  Resolution Configure output C to cooling energy E3 using the METERTOOL HCW software and USB optical eye tool. Contact Product Support for the METERTOOL HCW software and the USB drivers for the USB optical eye tool The USB optical eye part number is MAOPTICUSB Procedure to configure output C to cooling energy: 1. Run the METERTOOL HCW software  2. Place the optical eye over the small window on the front of the calculator 3. Make sure that the optical tool is held in place magnetically and is resting on the lower pins 4. Press the connect button in METERTOOL HCW 5. Select Modules from the menu on the left-hand side 6. Select Configure Top Module from the next screen 7. The configure button will be inactive and in order to make any changes, you must read current configuration. Press the Read button 8. Output C is set to CE+ and that Output D is set to CV+ and the Configure button is now active 9. Using drop down box for Output C, select the option CE- to specify that this output will connect to the Cooling Energy register E3 10. Press the Configure button to write the new setting to the 602-0C top module and wait for this write process to complete It is recommended that the meter be cold started to ensure the changes takes effect. The procedure to cold start the meter is as follows.    Remove the calculator top piece from its base Click front buttons a few times to use up power (drains super-cap) Once display goes blank, wait for 30 seconds Replace the calculator top piece onto its base Display should come on and meter initialises it is best to cold start the meter to ensure changes takes effect, maybe we should mention that here, to do this...   a) remove the calculator top piece from its base b) click front buttons a few times to use up power (drains super-cap) c) once display goes blank, wait for 30 seconds d) replace the calculator top piece onto its base e) display should come on and meter initialises it is best to cold start the meter to ensure changes takes effect, maybe we should mention that here, to do this...   a) remove the calculator top piece from its base b) click front buttons a few times to use up power (drains super-cap) c) once display goes blank, wait for 30 seconds d) replace the calculator top piece onto its base e) display should come on and meter initialises

Issue DC1100/1400, how does the "Set Back" operation work? Environment DC1100 DC1400 Drayton Set Back Cause The Set Back operation has been enabled, but does not appear to work. Resolution There are two modes of operation when using the Set Back function. 1 - Set Back Enabled - Space Night Setpoint - Disabled. - Do not use this option. Expected result At the end of occupancy, the plant will continue to operate, and the compensated setpoint temperature will reduce by the "Flow Night Setpoint" value. The display will show "Set Back". Actual result Controller switches off and displays "Outside Occupation". 2 - Set Back Enabled - Space Night Setpoint - Enabled. Space temperature above "Space Night Setpoint" setting. Controller acts as expected, it switches off and displays "Outside Occupation". Space temperature below "Space Night Setpoint" setting. The plant will switch on, and the compensated setpoint temperature will reduce by the "Flow Night Setpoint" value. The display shows "Set Back". The image below shows the appropriate section of the programming menu structure.  

Issue Does the Valve & Actuator Selection Tool work on Windows 8? Environment Valve, Actuators Cause Current desktop, laptop, and tablets are installed with Windows 8 Resolution Until a newer version is released, the following work-around will allow the Tool to operate in a Windows 8 environment: To install, the program will need to detect .Net 2.0.  To do that, ensure some .Net features are on.  Internet access is required.   1.  Go to Control Panel - Programs - Programs and Features and in the upper left will be a link to "Turn Windows Features on or off"  -  click that. 2.  From the Windows Features Screen, make sure there are check boxes next to .Net Framework 3.5 and the two boxes below it as shown here: 3.  Restart Windows and then install the Valve & Actuator Selection Tool 4.  Turn off User Access Controls in Windows.  Go to User Accounts and Family Safety (Control Panel) - User Accounts  - click the link to "Change User Account Control Settings".  In the dialog that follows - move the slider to the bottom (Never Notify) 5.  Right-click on the Valve & Selection Tool icon on your desktop (from the installation in step 3) and choose "properties". 6.  On the Compatibility Tab - check the box to run the program in Windows 7 compatibility mode and the box to run the program as administrator. 7.  Run the Valve & Selection Tool program.

Issue UPC Barcodes and EAN Barcodes Environment Site ordering parts from Schneider-Electric Cause What are UPC Barcodes and EAN Barcodes Resolution The EAN contains a 13 digit number and the UPC contains a 12 digit number. EAN = 0012345678905 UPC = (0)012345678905 or 012345678905 GS1, the original source for barcodes has created the confusion between UPC (Universal Product Codes) and EAN (European Article Numbers also called International Article Numbers) Below is an example of a Schneider Electric SHR110 room RH/Temp sensor:

Issue What are the PIN locations for right and left control? Environment MPT24DT Pan/Tilt functions, PT270-24P, PT280-24P, PT570-24P, PT680-24P Cause Loss of manual for PIN layout Resolution On either a 14-PIN or a 9-PIN the following applies:                                                                                                                      PIN 1 is P/T common PIN 3 is Left control PIN 5 is Down control PIN 6 is Up control PIN 7 is Right control PIN 8 is Safety Ground                                                                                          NOTE: MPT24DT can also be used to control 120 VAC pan/tilt  and scanners when used with RB115 relay box                                                                               

Issue Need to have a Multical 602 that communicates with a Lonworks network and also have two analog outputs (0-20mA or 0-10Vdc). Product Line Field Devices Environment Heat Meters Cause Require both analogue outputs and network communications at the same time from a single meter. Resolution An external communications box is required in conjunction with a serial data output top module to make the solution. This will allow you to use both the LonWorks communication and also the 4-20mA output base modules together. How this solution goes together: It is assumed a standard meter without any communications has been purchased. In this example the MHCHCBFFBM000 has been selected, which is a Heat Meter, 6m³/h, DN25, Flow, None Shopping List Item Part Number Description Qty 1 MHCHCBFFBM000 HM qp6 260xDN25 F 1 2 MAEXTCOMBOX HM External Comms Box MC60X 1 3 MALONBASE HM Replacement LON Base Module 1 4 MA4-20BASE HM An Output mod 4-20mA 1 5 MASERIALTOP-5 HM Serial output top module 1   Item 1 provides you the MULTICAL 602 and ULTRAFLOW 54 complete with 2 x 2-wire Pt500 (1.5m) temperature sensors with pockets, 24 VAC power supply, nipples, gaskets, couplings and mounting bracket. This meter is also supplied with a 2.5m cable between the calculator (MC602) and the flow meter (UF54). This provides you the base meter and nothing more in terms of communications to the outside world. Item 2, the external communications box comes with its own 24 VAC power supply and wall bracket. Items 3 to 5 will provide the rest of the functionality you require. Connect the external communication box (item 2) to the main calculator using the serial top module (item 5) and a standard 3-wire comms type cable, the LON module (item 3) will go inside here and the 4-20mA module (item 4) will go inside the MC602 itself. As always, please respect the laying of cables. If these will be placed close to others such as power cables, electrical disturbances can occur that might influence the reading and operation of the meter.

Issue Veris temperature transmitter - control system is reading an inaccurate temperature reading Environment Veris temperature sensor with voltage transmitter output Cause The Veris sensor and the controller are located at different locations and using a different common as they are being powered by different power sources.  Resolution Refer to the sensor's installation instructions and ensure that the sensor and controller uses the same common. 

Issue SmartSensor Display blank with i2/B3-920s controllers Environment SmartSensor, 10K OHM (Type 3) Thermistor for Andover Continuum, LCD, 4-button (on/off, up/down, Celsius/Fahrenheit), blank cover (no logo) with i2/B3-920s controllers Smart Sensor Part number - TTS-SD-LCD-1 Smart Sensor, Lcd Display, 10K OHM (Type 3) Thermistor For Continuum TTS-SD-LCD-1 Infinity Smart Sensor 6-Button Keypad TTS-SD-LCD-4-2 Infinity Smart Sensor 4-Button Keypad Accurate, reliable 10K Type III Thermistor • LCD display • Programmable Keypad • Built-In service port to be used with the RoamIO-2 Service Tool • Powered directly from an i2 or b3 Field Controller Cause Connect new version SmartSensor to i2/b3-920 and write PE Program to display any character. This will render a blank SmartSensor display. Resolution New controller revision of software is expected to correct the SmartSensor with LCD display . i1 controller are still awaiting a change to the smart sensors (21 July 2014) Update Sept 2015 Firmware versions 4.500076 (b3920) and 3.300009(i2920) include this fix. Smart Sensor also modified for use with i1

Issue SEZ7000 Commercial zoning systems Environment Need for commercial application with zone controlling Cause What does the SEZ7000 series unit provide? What would be a comparable replacement for an obsolete Trend IQ222 Resolution The SEZ commercial zoning system has been specifically designed to bring a simple scalable solution to mid-market commercial applications without the cost associated with a typical DDC zoning system. Models include roof top and heat pump units controlling analogue heat, CO2 levels, and indoor air quality. Zoning controllers that provide floating and analogue damper control are also available. A single central controller unit can support up to 64 individual zone controllers. All zoning system controllers can be ordered with an on-board passive infrared (PIR) occupancy sensor cover that allows for advanced occupancy strategies, enabling greater energy savings to zones during scheduled events when no occupants are present.

Issue Dimensions for the back plate (part # ENCL-300-BKP) used with the ENCL-300-TUB. Environment General Hardware Cause Dimensions not listed in iPortal Resolution Length = 28"     Width = 22.5"     Depth (thickness) = 0.5"

Issue Insufficient information for the STR602 terminal detail / assignment Environment Sensor Cause The installation instructions does not give insufficient information regarding the connections of a STR602 sensor. Resolution The STR602 combines the RPW4425 and DRT3453 into one temperature and setpoint unit. The STR602 is a 3 wire device using a common 0V between the setpoint adjust potentiometer and the temperature sensing negative co-efficient thermistor. The terminations are: STR602 term 22 (Setpoint) STR602 term 23 (Temp 'C) STR602 term 24 (0Vcom) - this is the common of both the temperature sensor and the setpoint potentiometer. Setpoint Resistance (for BAS/Sigma use Lookup table 1, for SmartStruxure use the Satchwell thermistor ) Sensor Resistance  (for BAS/Sigma use Lookup table 1, for SmartStruxure use the Satchwell thermistor )

Issue How do the controller settings affect the Occupation Sequence in respect of temperature control. Environment Stand alone. Part of a system. Cause Customer is uncertain of how this process works, the rooms are cold. Resolution There are a number of settings that will affect this sequence, the screen shot below shows the sequence and the settings used.