Building Automation Knowledge Base

Issue These LED light sequences are not found in the documentation Solid White Flashing White Alternating Blue and Amber Product Line EcoStruxure Building Operation Environment Building Operation Room Controller (RPC) 24 V Cause Not yet added to current documentation Resolution Solid white forever is either no firmware in the controller or the controller is running UBoot and not launching the firmware. Solid white, transient, and followed by yellow/amber, is UBoot running. Perform a factory reset and attempt to upgrade the firmware to the latest revision allowed based on the version of EBO used on site Flashing white would indicate a defective board requiring RMA or a power supply problem (It was seen on one site the 24Vdc power supply had been damaged and was only supplying 12 to 14Vdc. Thus replacing the power supply solved the problem) Alternating Red/Blue happens during an up rev of the firmware. It specifically happens when the EFR32 (the Bluetooth chip) is being upgraded. Generally, power supply problems can cause various issues with RPx and MPx controllers, including partial corruption of the firmware/application. A recent case had transformer secondary circuits linked that cause Red/Blue flashing and 'untranslated BACnet errors’ following a site wide power cycle. Always ensure the RPx power supplies are within tolerance and fully compliant to Grounding and Power for Systems WebHelp has been updated to include more information see RP Controller Status LED

  Issue When attempting to add a new user to the system in EcoStruxure Building Operation, a workstation crash occurs upon selecting the Create button. The crash dialogue shows: parsing "[]" - Unterminated [] set Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The workstation crash is triggered by a misconfiguration in the password policy settings. Specifically, the Special Character field has been unintentionally deleted, resulting in it being left blank. However, the password policy still requires a minimum number of special characters to be entered (set to 1 or more). Resolution To resolve this issue, follow one of the two options below: Restore the default special characters: Access the password policy settings in the control panel. Locate the Special Character field. Click on the "Default Characters" button to add the default special characters back to the field. Disable the requirement for special characters: Access the password policy settings in the control panel. Locate the option for "Minimal number of special characters". Modify the setting to "0" (zero) to remove the requirement for special characters. By implementing either of these solutions, the workstation crash issue should be resolved when creating new users in EcoStruxure Building Operation.

Issue Deleting BACnet objects using a BACnet Operator Workstation (BOWS) can permanently remove those objects from the BACnet device.  The effected devices can be Building Operation BACnet devices, e.g. Automation Server or third party BACnet devices. Environment Building Operation Enterprise Server Building Operation Automation Server 3rd Party BACnet Controllers Cause The BACnet controller(s) in question support BACnet create and delete services on the specific objects.  Resolution Functions as Designed If the device supports create and delete services for the object it is designed to function this way. In general the BOWS should provide as much as possible a complete and accurate image of the contents of the device.  For example using the Enterprise/Automation server as a BOWS:  Creating new objects will automatically send a create-object request and attempt to create the object in the device. Deleting objects will automatically send a delete-object request and attempt to delete the object in the device. Upload and Download of object commands attempt to synchronize the database with the actual contents of the device.  Download will attempt to create any objects that are in the database (but not in the device), and also attempt to delete any objects from the device which are not in the database. Upload adds or removes objects from the BOWS database. Please see Protecting EBO/SBO BACnet objects from being deleted by 3rd party BOWS for a method of preventing BACnet points being deleted from an Enterprise/Automation Server.  Consult third party documentation to identify preventing creation/deletion.   Offline Workaround If the device supports the Device Communication Control service, and allows disable, a work around is to make changes to the database while the device is offline. For example, using the Enterprise/Automation server as a BOWS, right click the device and select Device->Communication->Disable.    Open the property grid for the device and it should take about 12 seconds before the device is reported as offline.  Any other break in communication should also work to get the device offline.  Once offline, objects can be deleted from the database without affecting the device.  But, after changing the database this way, the device's "upload" or "download" commands should not be used, as it will re-synchronize the device and database (either deleting objects from the device, or adding them back to the database).  It is important to note using this method the BOWS will not fully represent the objects in the device and also remember to re-enable the communication to the device.

Issue BACnet objects that are deleted from the BACnet side keep coming back. Product Line Andover Continuum Environment Cyberstation BACnet IP devices BACnet MSTP devices Cause Require to be able to find all the BACnet devices, delete the ones not required, and not have them reappear in Continuum Explorer. Resolution When BACnet is enabled, Cyberstation will automatically add devices into its database when it hears an “I-Am” message containing a Device Identifier it does not already know about. There is no way to disable this behavior without shutting BACnet off completely. I-Am messages are typically sent in response to Who-Is messages, but not always. Sometimes devices send I-Am messages when they start up for example.  Also, since I-Am’s are typically broadcast across the entire BACnet internetwork, the Cyberstation is likely to hear I-Am messages for lots of different reasons, like in response to Who-Is/I-Am sequences it’s not directly a part of.

Issue Is it possible to prevent a 3rd party BACnet Operator Workstation (BOWS) from deleting the BACnet objects in an Enterprise/Automation server? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Cause Current version of EBO/SBO puts the responsibility of creating & deleting BACnet objects to the site administrator.  The enhanced security on this issue will be added in the later version. Resolution The following video demonstrates how to protect the BACnet objects in ES/AS by utilizing shortcut objects.    

Issue How do Automation and Scripts work in Security Expert? Product Line EcoStruxure Security Expert Environment EcoStruxure Security Expert Cause Lack of understanding regarding the usage of Automation and Scripts features in Security Expert. Resolution 1. Automation Automation is used for C-Bus interface programming in Security Expert. It allows Security Expert to send signals to the C-Bus Network or change the state of Security Expert outputs based on control signals from C-Bus. Note: This integration is not currently validated or supported. 2. Programmable functions: Programmable functions in Security Expert enable you to directly monitor and display analogue values, such as those from HVAC systems, using Data values and Variables. These values can then be used to trigger functions within Security Expert. You can set up programmable functions to control logic within Security Expert, Doors, Areas, Elevators, and more. For further information, please consult the help file. 3. Scripts: Currently, Scripts are not available in Security Expert. The "Run Script" option under Events > Actions > Configuration > Type does not have any functionality.

Issue Using the Function Block Program Macro Library Product Line EcoStruxure Building Operation Environment Building Operation Workstation Cause The need for program examples on creating Function Block Programs Resolution To assist with creating Function Block Programs, the EBO Function Block Program Macro Block Library is included in the EBO Workstation installation. Here's how you can leverage the Macro Library: Access the Macro Library: Open the EBO Workstation. Navigate to the Function Block Program section. Locate and access the Macro Library. Incorporate the Macro Library: Once inside the Macro Library, explore the various pre-built Function Block Program macros available. Select the desired macro that aligns with the specific function you intend to program. Integrate the selected macro into your Function Block Program to enhance its functionality. Learn by example: The Macro Library also serves as an excellent resource for learning and understanding how to program specific functions. Study the structure and logic of the included macros to gain insights into effective programming practices. Utilize the examples as a starting point to develop your own customized Function Block Programs. The EBO Function Block Program Macro Block Library is designed to simplify and accelerate your programming tasks within EcoStruxure Building Operation. Leverage the library's resources and example programs to enhance your programming skills and efficiency.  

Issue Cannot change the IP address or host a SpaceLogic IP device, MP or RP controllers, or IP-IO modules in a second EBO Server. Product Line EcoStruxure Building Operation Environment IP address BACnet Building Operation Multi-purpose Controller Building Operation Multi-purpose VAV Building Operation Room Controller  Building Operation IP-IO Building Commission Application Cause 1. IP settings are saved (eg in Building Commission), but the IP address of the Controller does not change. (Option to change most settings is grayed out from Building Commission for hosted SpaceLogic IP devices) 2. The Controller is already hosted by an EBO server and cannot be hosted by a second EBO server, thus data objects cannot be read. 3. Rehosting an SpaceLogic IP device to a different EBO server Resolution 1. Changing the IP address "settings" can be done with Building Commission application, formely know as eCommission Tool, in some earlier versions but if the SpaceLogic IP device, formely known as SmartX IP device, is already fully hosted by an EBO Server, then a warm start from the Building Commission is inhibited. (Option to change most settings is grayed out from Building Commission for hosted SpaceLogic IP devices) Without the hosting Server initiated warm start the new IP setting will not be used. If the SpaceLogic IP device is not hosted then the IP address can be changed from the Building Commission, using the warm start option. Notes A local warm start initiated at the SpaceLogic IP device(manually with the reset button) will not force the SpaceLogic IP device to use these new settings. See BACnet/IP Controller Commissioning Scenarios The IP address of a Hosted SpaceLogic IP device cannot be modified from eCommission Tool A factory reset will force the SpaceLogic IP device to return to AutoIP and DHCP, the BACnet Id will generally be retained see Automatic Association after a Factory Reset in a BACnet Controller or IO Module 2. When a SpaceLogic IP device is fully hosted by an EBO Server, it can be BACnet hosted by a second EBO Server, but this will only contain the standard BACnet Applications folder. This hosted BACnet Device needs to be manually created using the SpaceLogic IP device instance Id.  Below, it can be seen that the fully hosted SpaceLogic IP device and the BACnet only hosting under ASP_22   3. When a SpaceLogic IP device is configured or programmed via the hosting EBO Serving using WorkStation, some of the objects (eg. Scripts or Function Block) data is not fully contained within the SpaceLogic IP device. Thus if the hosting EBO server is changed, some of the configuration data will be lost and a simple upload to the new hosting EBO Server will not upload all the data required to recreated these objects. In such a case, an export from the original hosting EBO Server should be imported into the new hosting EBO Server to ensure no data is lost.

Issue Alarms not received at the Enterprise Server Product Line EcoStruxure Building Operation, Satchwell BAS & Sigma Environment Sigma Transition Alarms Cause Alarms are being generated by the controller but do not appear at the Enterprise Server. Resolution If any changes are made to the Sigma system using the Sigma Server, then either all, or part of the Sigma configuration must be re-imported into the Building Operation Enterprise Server.

Issue Certificate for FDA regulations in the manufacturing of pharmaceuticals, 21 CFR Part 11 "Electronic Records / Electronic Signatures." Can Building Operation incorporate a comment section to capture a reason for change made by an operator/user? Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Cause Building Operation site in need of the compliance certificate for 21 CFR Part 11 "Electronic Records / Electronic Signatures." Usually, these are pharmaceutical manufacturing sites, and the full FDA document PRT11Elect.pdf is attached to this article. Resolution EcoStruxure Building Operation 3.2 and higher Compliance Pack enables 21 CFR Part 11 compliance for regulated industries. The Compliance Pack is an add-on module to EcoStruxure Building to help regulated industries meet the compliance requirements for Electronic Signatures & Electronic Records that are in place in the region.   This feature in our EcoStruxure Building Operation software provides facility-wide accountability and traceability of the environmental conditions that can impact the quality and safety of products developed in controlled environments in line with the 21CFR Part 11 regulation.   Compliance Pack is a licensed feature and compatible with EcoStruxure Building Operation V3.2.1 and later. Part Number Description SXWSWCMPLPK001 Compliance Pack – includes TimescaleDB, Digital PDF Signing, Change Control, For one Enterprise Server or one Enterprise Central For technical documentation and sales enablement tools for the Compliance Pack, please visit The Exchange Building & Power Extranet and use the search keyword: 21cfr ebo   EcoStruxure Building Operation 3.1 and below EcoStruxure Building Operation V3.1 and below has not addressed the pharmaceutical market and there is no electronic signature feature set that meets the FDA regulations 21 CFR part 11.   For sales issues surrounding FDA regulations, please contact through your sales channel to the local Category Manager. Americas: Americas.EcoStruxureBuilding@schneider-electric.com EMEA: EMEA.EcoStruxureBuilding@schneider-electric.com Asia Pacific: AsiaPac.EcoStruxureBuilding@schneider-electric.com

Issue One of the following error messages are displayed. Internal server error Server already part of a system Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Building Operation Server Cause Cause #1 The automation server is either not the same version as the enterprise server or it is still connected to a different Enterprise Server. If the AS is still connected to another ES then it must be detached before it can be added underneath a new ES. Cause #2 In some instances, the User Permissions "System Address" is not added to the user account that is attempting to add the server.    Resolution If you are given an error that states "Domain: Internal Server Error" then you need to download the same version of firmware to the AS that is installed on the ES. Resolution #1 In order to detach the automation server, follow these steps: Log in to the Automation Server. In the system tree pane, right-click on the automation server and go to Advanced > Detach server. The Disconnect Automation Server window will open; click yes. The Automation Server is now detached and can be added to an Enterprise Server. Resolution #2 To confirm this is the issue, the simplest resolution is Check a current backup using the SBO xbk Analyzer and verify the number of servers listed under "Reports>Servers" exist or  Log on using the default admin account and see if these servers exist. Detach the server(s), as described above. If the secondary user still requires permission to add and see ALL servers go to the user and select the Permissions tab shown below: Ensure the ES path is selected Click on the "Add System" button (identified with the arrow) Enable all options to allow read/write, create etc.  Save these changes and log off and back on with this user to see the changes. This user should now be able to add/see ALL servers.

Issue Unable to create a file with a certain name such as "x". Get a message that the object already exists. The object does however not exist in the Vista database when viewed in Workstation. It seems that there are invisible objects in Vista. Product Line TAC Vista Environment TAC Vista Workstation/Server 5.1.X Cause This has been seen in older databases that have been created or edited using older editing tools such as TAMain. These system objects should disappear automatically but if they don't they will cause the error described under "Issue". Resolution This can be removed by starting the TAC Vista Database generator tool from workstation (Tools\TAC Vista Database Generator). Once started, do the following: Select Database\Export from Database. Click on the browse button in the Object field. In the field "Current object ID" type "x" (or the name of your invisible object" and the buttons on the right of the tool should be activated. Click on delete, and the object will be deleted. After this, you can check in workstation that the object has been removed by creating a new folder named "x".  

Issue The 6 character PIN for the SmartXKiosk has been forgotten so the user cannot exit Kiosk mode Note the PIN is case sensitive Product Line EcoStruxure Building Operation Environment SmartXKiosk Advanced Display v1 Advanced Display v2 SmartX Controller Cause The 6 characters PIN for the SmartXKiosk has been forgotten or lost and the user cannot locate it. Resolution In order to reset your SmartXKiosk PIN, follow the steps below:   In the SmartXKiosk application, click on Exit Kiosk Mode in the bottom right corner of the screen. In the Exit Kiosk Mode window, click on Forgot PIN?. An 8 characters or 15 characters Session ID will be generated.  Take note of this Session ID.    Open a ticket with Support to request a SmartXKiosk PIN reset and provide them with the Session ID. Once Support sends you back the Recovery PIN, click Continue on the Session ID window. In the next window fill in the Session ID from step 2. and the Recovery PIN that Support has provided. Click Continue. You can now reset your PIN. Enter your new 6-digit PIN number and confirm it before clicking Submit. The PIN is case sensitive. It must be exactly 6 characters, otherwise an error will occur.  Important Note: The Session ID generated and the Recovery PIN provided to you by Support will expire at midnight on the day that the Session ID was generated.   Note: For Advanced Display v3 please see How to recover the password for Advanced Display version 3

Issue The address used to access the Generate Authentication URL up to and including PME 9.0 no longer works. Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation EcoStruxure Energy Expert (formerly Power Manager) EcoStruxure Power Monitoring Expert Cause Up to and including PME 9.0 the following address could always be used to access the 'Generate Authentication URL' page which allows a user to manually create urls/hyperlinks for specific PME pages (with and without authentication) to use in EBO: http://<yourservername>/SystemDataService/Auth/GenerateAuthURL .     However with the advent of PME2020 this address is no longer valid. Resolution The address for the 'Generate Authentication URL' page has changed in PME2020 and permission to access this new address must also be activated via a Query run on the SQL database of the PME2020 install. Page 1676 of the PME 2020 System Guide  - Manual integration steps without using the Integration Utility - shows the required steps and the new address to be used.

Issue What features are included in Building Operation evaluation (demo) licenses? Product Line EcoStruxure Building Operation Environment Building Operation evaluation license Cause The features included in evaluation licenses are not shown in the documentation. Resolution License Administrator (Software Evaluation License) After adding the evaluation license in License Administrator,   Click on the "Diagnostics" Tab. Click on "Refresh the list". Local licenses list generates. Example of generated list: Local licenses: -------------------------------------------------------------------- Trust Flags: FULLY TRUSTED Fulfillment Type: TRIAL Status: ENABLED Fulfillment ID: LOCAL_TRIAL_FID_498 Activation ID: SC_57LRIHRFBOXC28SGYTPKCH98WIRKMWE Product ID: NAME=EcoStruxure Building Operation Demo License;VERSION=5.0 Suite ID: NONE Expiration date: 01-Feb-2024 Concurrent: 0 Concurrent overdraft: 0 Hybrid: 0 Hybrid overdraft: 0 Activatable: 1 Activatable overdraft: 0 Repairs: 0 Feature line(s): server.mssql (Version 5.0) client.zoning (Version 5.0) client.dashboard (Version 5.0) server.ec.auth.saml (Version 5.0) server.ws.generic.consume (Version 5.0) server.dig.signed.docs (Version 5.0) server.alarms.snmp (Version 5.0) server.ec.es (Version 5.0) server.device.es (Version 5.0) server.ws.ews.history (Version 5.0) Sigma.Server (Version 4) server.mqtt.rw (Version 5.0) graphdb.base (Version 1.0) server.esignature (Version 5.0) server.enterprise.base (Version 5.0) server.ws.ews.consume (Version 5.0) client.cad.import.tool (Version 5.0) smartdriver.license (Version 5.0) server.timescale (Version 5.0) client.script (Version 5.0) server.es.as (Version 5.0) client.graphiceditor (Version 5.0) server.device.as (Version 5.0) server.ws.ews.serve (Version 5.0) server.es.auth.saml (Version 5.0) server.enterprise.central (Version 5.0) client.functionblock.view (Version 5.0) client.station (Version 5.0)   Refer to the Webhelp EcoStruxure Building Operation Software Feature License String Description topic for an explanation of the license feature strings. Device Administrator (Embedded Evaluation License) After adding the evaluation license to the Device Administrator (see the article How to activate a demo license on an Automation Server at EBO 2022) follow the steps to view the available features: Click on the Entitlements. Click on Product Licenses. - The individual features are then shown as column headings The best way to see all the features available is to right-click on the license name under Product Name and choose Add/Remove columns.   A Select columns popup is then shown, and the available features are much easier to read.  

Issue A script program status is halted with an error indicating "Tried to divide a value by zero"   Product Line EcoStruxure Building Operation Environment Building Operation MP-C Controllers  Building Operation MP-V Controllers  Building Operation RP-C Controllers  Building Operation RP-V Controllers  Cause The halted program, or a function used within the program, has within itself a divisor that equals or can equate to zero.  An example would be if using Scan as a divisor - (Err - Lerr) / Scan Resolution Ensure that no divisor within the program or function can possibly become zero.  One way to do this would be to either set the divisor to a value greater than zero prior to using it or add a small value to the divisor.  For example:  (Err - Lerr) / (Scan + 0.00001)

Issue "You need to enable JavaScript in your web browser to be able to use Building Operation" message is displayed in the browser window when accessing EBO WebStation using the URL "https://<IP>/login/login.html" Product Line EcoStruxure Building Operation Environment Building Operation Webstation 5.0.3 and later Cause In order to bypass automatic guest account login, some sites have used https://<IP>/login/login.html as a direct URL to the login page. In EBO 5.0.3 this direct URL has been changed to "https://<IP>/login.html" to allow PCT 2.0 to operate correctly. Resolution Use the new "https://<IP>/login.html" URL to bypass automatic guest account login and update any saved browser bookmarks.

Issue Communications with an AS can fail due to high CPU usage and it goes offline in the ES.  Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Premium(AS-P) Building Operation Automation Server(AS) Cause A large graphic was being edited and when saved, the AS appeared to crash, but had actually gone offline to the ES. Resolution This issue was due to the AS CPU usage, which was found to be very high and was making the AS appear to be offline to the ES, when the graphic was saved. The graphic that was being edited was accessing a large number of Universal Inputs, and these input values were changing frequently, this in turn was causing the increased CPU usage. Changing the threshold setting of a Universal Inputs. Select the properties of the universal input to be adjusted. View the configuration section and select the threshold value. Enter an appropriate value for the input being modified.  

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Information needed about how to change the "appuser" password used by the Report Server Agent Product Line EcoStruxure Building Operation Environment Web Reports Cause There is no information available on whether the Web Reports "appuser" account password can be changed and how it's done Resolution NOTE: Refer to the following article Report Server "appuser" clarification for additional information on the appuser   The password defined for the user in the configuration file needs to match the actual password in the operating system. To change the password, do the following   Stop the WebReports Agent service Change the password defined for the "appuser" in Windows Change the password defined for the "appuser" in the WebReports Agent config file: C:\Program Files (x86)\Schneider Electric\StruxureWareReports\StruxureWare Reporting Agent\SE.WebReports.StruxureWareReportingAgent.exe.config Restart the WebReports Agent service

  Issue Schedule a meeting on a day when the site will be closed early. Steps are needed to ensure a door can be configured for 'card only' mode for the meeting. Product Line EcoStruxure Access Expert Environment Access Expert Hosted V3 Cause At times it's necessary to schedule a meeting on a day when the site will be closed early. Steps are needed to ensure a door can be configured for 'card only' mode for the meeting and then revert back to the normal schedule or extend the meeting until the end of the standard schedule. Resolution Steps to configure a door(s) with a schedule using holidays and 2 T&Ps to temporarily place the door in Card Only mode and then revert back to the standard schedule. In this example, the standard schedule Unlocks the door from 8a-5p.   Create a Holiday (Early Meeting) for the meeting date and ensure a Holiday Group Membership is selected Configure a schedule(Leave Early) for the meeting date(s) and length of the meeting. Select the Holiday Group in this example named 'Early Meeting Test' in the far right drop-down. The Holiday Group is needed for this to work. Note: The short-duration example was used while testing this multiple times a day. Configure a T&P (Early Meeting TP) to temporarily change the reader mode to 'Card Only' using the schedule (Leave Early). Select the Leave Early schedule and the 'Schedule-Became-Active' Event, the reader mode and the reader(s). The "Indefinite" duration drop-down selection worked. The other drop-down options did not work for this schedule implementation. Configure a T&P (Early Meeting Cancel) to cancel the Temporary Reader mode and revert control back to the standard schedule and to Unlock the door. Select the Leave Early schedule and the 'Schedule-Became-Inactive' Event, the reader mode and the reader(s). Extend the meeting to the end of the standard schedule if needed to keep it in card-only mode. Testing Results: At 3:55p the Leave Early meeting schedule became active and the TP changed the reader mode to card only. * Please disregard the Door held open highlights in the following snapshots At 4:00p the Leave Early meeting schedule became inactive and the TP canceled the temporary reader mode. The door Unlocked in this example after control was handed back to the standard schedule.