Building Automation Knowledge Base

Issue Automation Server CPU Specifications Product Line EcoStruxure Building Operation Environment Building Operation Automation Server Building Operation Automation Server Premium Building Operation Automation Server Basic Cause Automation Server Family CPU specifications are required for projects requirements and specifications. Resolution There are three Automation Server models, each with unique CPU specifications:   Automation Server (AS): The Automation Server (AS) has been withdrawn from sale. CPU: ATMEL AT91RM9200, ARM9 core microcontroller. Processor: ARM920T. CPU Clock Speed: 160 MHz. Automation Server Premium (AS-P): CPU: STMicroelectronics SPEAr1380, ARM Cortex-A9 dual-core microcontroller. Processor: ARM Cortex-A9. CPU Clock Speed: 500 MHz. Automation Server Bundled (AS-B): CPU: STMicroelectronics SPEAr320S, ARM926 core microcontroller. Processor: ARM926. CPU Clock Speed: 333 MHz.

Issue Can not save the Diagnostic Files from IP Controller using Building Commission Share button Product Line EcoStruxure Building Operation Environment Building Commission Cause By default, the only apps you can share are Mail and OneNote for Windows. Neither allows you to save a file to the Windows File System. Resolution Install Clipboard by Justin Chase via MS Store or link.  In Building Commission, navigate to the controller -> Device Settings -> Diagnostics Files Select either Device Report, Error Log, or Crash Report Click Share icon in the upper right corner.  Select Clipboard icon.  Click Copy button  Right-click Paste on the desktop or in File Explorer folder.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue When upgrading EcoStruxure Building Operation to version 2.0 or newer, the existing Power Manager software should also be upgraded to EcoStruxure Energy Expert to maintain compatibility Product Line EcoStruxure Building Operation EcoStruxure Energy Expert Environment Power Monitoring Expert (PME) Power Manager Cause The proper procedure is required when upgrading from older versions of Power Manager to the latest Energy Expert version. Guidance and best practices are needed for upgrading a PME server from PME 7.2 to PME 9.0. Resolution A Power Manager 1.0 site should be taken to 1.1 first, then upgraded to Energy Expert 2.0 Below are the recommendations for a side-by-side upgrade from PME 7.2 to PME 9.0: On the old server: Run the PME_8.2.iso file to do an in-place upgrade from PME 7.2.3 to PME 8.2 After completing that upgrade, the system will default to using a PME 8.2 trial license Install and run the PME 8.2 CM 2.1.0 Tool which will perform necessary actions for the side-by-side upgrade; we will use it to create a .zip file containing configuration components such as reports, dashboards, diagrams, users, devices, etc. Transfer this .zip file from the CM Tool to the new server On the new server: Run the PME_8.2.iso file to install PME 8.2 (this can be done while the above steps are performed on the old server) After transferring the .zip file from the old server, install and run the PME 8.2 CM 2.1.0 Tool on the new server and have it load the archived data from the .zip file into the program, and then write it to the system (essentially performing a PME 8.2 server to server migration) After that finishes, we can run the PME_9.0.iso file to upgrade from PME 8.2 to PME 9.0 After PME 9.0 is installed, we can activate the PME 9.0 license(s) in the Floating License Manager using the activation ID(s) that were already acquired, then remove the PME 9.0 trial license using License Manager (different from Floating License Manager) Running into issues with the install? Receiving error messages related to PME? Check out the Technical FAQ for a solution to your problem.  Links to relevant documentation and files: Where can I find documentation for Power Monitoring Expert 8.2 (PME 8.2)? Where can I download Power Monitoring Expert 8.2 installation files? Where can I find documentation for Power Monitoring Expert 9.0 (PME 9.0)? Where can I download Power Monitoring Expert 9 installation file? PME 8.2 CM Tool Exchange Community post  PME 9.0 CM Tool Exchange Community link  

Issue The binding between an Enterprise Server and Automation Server or between two Automation Servers shows Unresolved Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Binding Diagnostics Cause The communication between the two servers is incorrectly configured, blocked by software such as firewalls or antivirus or another application is using the port. Resolution For Firewall Issues: Ensure the Windows firewall on the Enterprise Server PC is set up correctly, for example follow Creating Windows Firewall rules to allow Building Operation to communicate on the TCP port to set up inbound and outbound rules.   Alternatively configure the Windows firewall using the Firewall Config tool on all PC's having EcoStruxure software installed. Problems with firewall settings can arise if the Enterprise Server PC is removed during the commissioning process and the firewall settings swap between Private Networks and Public Networks. For example All the Automation Servers may appear online, but the "Unresolved" bindings issue may be seen. Automation Servers cannot be restored via the Enterprise Server If a suitable option temporarily disable the firewall to see if it fixes the issue.   For 1.4 or 1.5 Servers with a name containing the "&" symbol: Ask Product Support for Hotfix R1.4.1.16201 (or later version) for version 1.4 and R1.5.0.1601 (or later version) for version 1.5.    For other Causes: Follow these troubleshooting steps in order until the issue has been resolved. Check that the ES IP address is the same as the PC IP address.  If they do not match, follow How to set the Enterprise Server IP address to change the ES IP.  All ports must be open between the ES and AS, for port numbers search "Network Ports" in the Information Technology System Planning Guide. If the address of the ES is a domain name, try using the IP address instead. If there are more than one network adaptor on the ES can, for example, take the address of a wireless adaptor, VMware virtual adaptor or VirtualBox adaptor.  The ES should be using the NIC adaptor, either follow the link in item 1 or disable the other network adaptors. Right click on the ES and select Advanced > Repair Server Communication.  This should update the Communication tables of the servers. Detach the automation servers from the ES and then add the automation servers back.  Follow Unable to add an Automation Server underneath an Enterprise Server. Select each server and click on the Communication Tab.  If communication is valid, it should list the details of every other server. Try to disable any network monitor function of anti-virus software on the computer. If a Schneider laptop is used, right click the Trellix software in the system tray and Enable Firewall Timed Groups. Although not a supported architecture if a user installs the Enterprise Central and Enterprise Server on the same PC with default settings the ports will conflict.  Either remove the unsupported Enterprise Central or if for testing stop the service and set appropriate usable ports.    

Issue Temperature Sensor Resistance Charts Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Temperature Sensors Cause Temperature (°C) to Resistance Charts (ohms). Upgrading the site BMS, but retaining the existing sensors and the sensor resistance values are not known. Resolution The resistance of a sensor at a specific temperature can be downloaded below, there are a number of tables collated from different sources for a number of Schneider Electric sensors and other BMS suppliers.   In EBO, the thermistor selection in the IO module or controller does not represent the thermistor bead type, an example is the Continuum Type I in EBO, but the bead is a Type 3,. For further information regarding this see the KB article  Thermistor type selection in EBO.   The document All Sensors covers the following:   Satchwell DxT sensors are replaced by STR600, STP660, STD600, STO600 type T with shunt, and use the Satchwell T range chart Drayton DC1000, DC1100 30K6A1 is now known as STR600D, STP600D, STO600D Andover 10K4A1 TAC Inc. Vista 1.8KA1 I/A series 10K3A1 with 11K shunt INET 10K2A1 (10k Dale) BALCO 1000 ohm RTD   Older Satchwell ranges: Satchwell DW1204, DW1305, DWS1202 Satchwell DO Satchwell DD/DR Other manufacturers included: Allerton 3K3A1 Ambiflex 2012, Honeywell Aquatrol, Jel/Thorn, Trend, York 10K3A1 Schlumberger (air) 5K3A1 Schlumberger (immersion) 100K6A1 Automatrix, York, Sibe 10K4A1 Honeywell 20K6A Landis & Gyr PT100A, PT1000A   Further information regarding INET, IA, the document Thermistor Types Tables (Veris Industries) is available.  The 1k Balco resistance chart is also available.   Further information for the Continuum ACC Temp 10K Type 3 also known as 10K4A1, the document Thermistor Temp Resist Chart (Precon Thermistors) is available.   TC900 series TC900 RS-03 sensor chart   For I/A Series Controllers (MNL/MNB) Compatible sensors that have a built-in 11k shunt resistor include the TS-5711-850 TS-57011-850 TS-57031-850 TSMN-90110-850 Series Any sensor that matches resistance to temperature curve for a 10K Thermistor Type G (U.S. Sensor), Type 9 (Dale/Vishay) or Type III (ACI Series AH) can be used with the I/A Series MNL and I/A Series MNB series controllers, provided that a 11k ± 0.1% 1/8 watt resistor is wired in parallel with the sensor. The input has a range of -10 to 135 °F (-23.3 to 57.2 °C) with an accuracy of ±1% of span. Temperature / Resistance Reference Values Temperature Deg F (Deg C) Resistance Resistance Incl. 11k Shunt 32 (0) 25490 8,012 68 (20) 12,260 5,798 75 (25) 10,000 5,238 104 (40) 5,592 3,707 140 (60) 2,760 2,206 The full temperature/resistance table for the US Sensor 10K Thermistor R-T Curve Type G sensor. Please note that the controller may not be able to use the full temperature range shown in the table.  

Issue Due to a variety of reasons it is sometimes necessary to add an offset to the value obtained from a sensor to achieve the required accuracy. For example, a temperature sensor may be reading off by 0.5 degree as compared to a calibrated high accuracy temperature measuring device used as a standard. Product Line Andover Continuum, EcoStruxure Building Operation Environment All CX controller All i2 devices All b3 devices Cause Sensor tolerance. Resolution Add an algorithm in the conversion field of the input objects to adjust the value by the necessary offset. In the example here the conversion entered could be: Elecvalue + 0.5 or Elecvalue + TempSensorOffset where TempSensorOffset is an InfinityNumeric point that has been set to the amount of offset to apply.  While this example uses a very simple conversion algorithm, the input’s conversion can be thought of as a one line PE program that can use PE system functions. Elecvalue + Maximum(TempSensorOffset, 1.5)   Note: For inputs that use automatic conversion e.g. voltage inputs and InfinityFunction is required, see How to add a calibration factor or offset value to an input using automatic scaling for details.

Issue License Administrator fails install with an "Uninstall failed, installer cannot continue" error Product Line EcoStruxure Building Operation Environment Building Operation License Administrator Cause Building Operation uses Flexera (Revenera) Software Technology for licensing. Other Schneider-Electric products may also use this technology for their licensing. Resolution Check to see if the site has other software programs/products using the Flexera (Revenera) Software Technology. Other Schneider Electric offers such as Unity Pro - IEC Programming Software for Modicon PAC, Power Monitoring Expert & TAC Vista as well as third party programs also use Flexera (Revenera) for their licensing. During installation of the Building Operation License Administrator the dialog below is shown: The default behavior of the Building Operation License Administrator installation program is to install both Building Operation License Administrator and a new local license server instance. If the default behavior is accepted, the installation program will attempt to uninstall any previously installed local license servers. If the Building Operation License Administrator installation program  does not have sufficient access rights to uninstall the license server previously installed by another product a "Failed to install Building Operation License Administrator" error will occur.   Multiple products can share a single Flexnet License server instance. If there is an existing Flexnet install then the License Server checkbox should be unchecked during installation of the Building Operation License Administrator This leaves the existing local license server installed by the other product intact, while still allowing Building Operation License Administrator to run. The license server used by Building Operation License Administrator can easily be changed by the user on the License Server Address tab in Building Operation License Administrator, if necessary.  

Issue Rehosting is defined as the process of moving a license from one machine to another. Is there a limit to the number of rehosts allowed per year? Product Line EcoStruxure Building Operation,TAC Vista Environment Building Operation Licensing Cause Re-hosting means that the license bindings to the physical hardware or its substitutes on a Virtual Machine are moved i.e. the host ID is changed. This can be required if the license is moved to a new computer or Virtual Machine.  A maximum of 4 license re-hosts are allowed in 12 months. Resolution If the re-hosting limit is exceeded and further re-hosting is justified and necessary, the policy can be overridden by Product Support. When contacting support please provide the entitlement details so that the license policy can be overridden.

Issue Why is "B" shown in the Concurrent license feature list in the License Server Interface (http://localhost:8888) Dashboard?   Product Line EcoStruxure Building Operation Environment Building Operation License Server Cause The Flexera framework requires at least 1 licensed feature to be present when installing a license server for it to start correctly. In this phase there aren't any licensed features so a dummy feature is created. Resolution It can be ignored as it is just a dummy license used for the installation.

Issue Trend Chart shows dotted line across the screen instead of expected chart data. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Cause Chart is waiting for a new record possibly caused by incorrect time in the Enterprise/Automation Server Resolution When waiting for a new record, the trend chart draws a dotted line (1) from the last recorded value and forward.  When a new value is recorded, the dotted line between the last and the new record is replaced by a solid series of lines.  Please see Trend Charts. Check the start time (2) and end time (3) period being observed in the chart includes data readings.  Additionally, ensure the Network Time is set appropriately .    

Issue When installing Building Operation software i.e. License Administrator, Workstation, etc. the following error may show: "This software requires .NET Framework version 4.7.2" Product Line EcoStruxure Building Operation Environment Building Operation installers Microsoft .NET Framework Cause Building Operation requires .NET Framework 4.7.2 or greater to install and function Resolution Most Windows machines have the latest version of Windows installed and updated for security reasons. If for some reason an older version of Windows hasn't been updated then it may show the error until .NET has been updated.   Here is a Microsoft article that shows how to determine what version of the .NET Framework is installed on the Windows PC. How to: Determine which .NET Framework versions are installed There are several methods, this is the registry method:   Windows 10 version 20H2 includes 4.8 as part of its default components. It is recommended to upgrade Windows to this version or greater.   Once the version of .NET Framework is upgraded, the error dialog will no longer appear

Issue Values from a third party BACnet device display the question mark character (?) instead of the correct engineering unit. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise/Automation Server Building Operation Workstation Third party BACnet device Cause The BACnet Standard revisions support a list of engineering units as enumerations, as shown in the extract below: - Enumeration Unit Unit type 0 square-meters Area 1 square-feet Area 2 milliamperes Electrical 3 amperes Electrical …. …. …. The question mark (?) placeholder is used when Building Operation reads an unknown BACnet unit enumeration identifier.  It is either a unit from a later revision of the standard, that has not been implemented by Building Operation yet, or it is a unit that is proprietary to the devices vendor. Resolution Based on different BACnet revisions, Building Operation can interpret the enumeration of units but proprietary units may not be handled correctly since these can vary by vendor, model and even the software version.   Any lookup is specific to the vendor, model and software version. The vendor of the third party equipment should be approached to modify their implementation according to the BACnet standard.  Additionally please see Points from an MPM display ? 

Issue DHCP server is required to assign addressing to IP devices Product Line TAC IA Series, EcoStruxure Building Operation Environment I/A Series Jace 8000 I/A Series ScheniderMPx Modules Building Operation Multi-purpose VAV  Building Operation Multi-purpose Controller Building Operation Room Controller (RPC) 24 V Building Operation IP-IO Cause When working with the SchneiderMPx modules for engineering Spacelogic devices, the Jace can be used as a DHCP server for the field devices. Resolution This video discusses how to; - Configure the second IP network port for DHCP server use - Add an additional IP Port to the Jace station  

Issue Is EBO External Log Storage with PostgreSQL and TimescaleDB tested on Linux? Product Line EcoStruxure Building Operation Environment Building Operation Timescale Database Cause Need to install External log storage with PostgreSQL on Linux. Resolution Quality assurance testing has been performed by Schneider Electric with TimescaleDB and PostgreSQL installed natively in Windows enviroment. Other deployment scenarios have not been tested by Schneider Electric. For tested Windows versions, check: Information Technology System Planning Guide

Issue When attempting to edit a graphic on an SBO/EBO ES or AS the Graphics Editor, Function Block Editor or Script Editor reports it has lost connection. Product Line EcoStruxure Building Operation Environment Building Operation Workstation Building Operation Automation Server Premium Cause A second instance of the workstation is running on the same computer The firewall is blocking the connection. The password was recently changed during the same session Workstation is connected via HTTPS but there is no valid certificate Resolution Solution 1 If using Remote Desktop (RDP) to access the SBO/EBO ES remotely, a second instance of the workstation could be initiated. Close the workstation on both the remote connection and at the SBO/EBO ES. Then open the workstation either at the SBO/EBO ES or via remote connection, not both.   Solution 2 Check if the firewall has been enabled while logged in to the SBO/EBO ES or AS, and disable the firewall Here is an example for McAfee   Solution 3 Make sure the network information (such as gateway) for the PC is entered correctly.   Solution 4 If you just changed the password of the logged in user, log out and in again   Solution 5 Workstation is connected via HTTPS but there is no valid certificate. Ensure that certificates are installed and trusted on the workstation/server so that no certificate warnings are received or use HTTP to connect to the server.   Solution 6 Update the Certificate Revocation List as described in First time a TGML graphic is opened after logging in it takes a long time for the graphic to load.

Issue What are the basic steps when doing a conversion from TAC Vista to EcoStruxure Building Operation (EBO)? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Vista Server Cause When doing a conversion from TAC Vista to EcoStruxure Building Operation (EBO), a tool called TAC Vista Conversion tool is used to build the EBO database using an export file from TAC Vista. Resolution This video shows a basic conversion of a TAC Vista database to EBO, and the steps that needs to be taken for a successful conversion.

Issue During certain situations, it may be required to switch from a hardwired to a wireless connection or wireless to a hardwired. In addition, you may be required to replace a failed NIC card with a new variant that may or may not be the same in terms of connection type. Other more rare situations where a technician travels with a laptop that has PCT "SERVER" mode installed would also be affected. Example: PCT Version - 1.1.2.57 Server mode was set up on a physical server that has two NIC cards. The initial setup was performed on NIC1 and now we are required to utilize NIC 2 which is wireless as a temporary solution. NIC card 1 is disabled and NIC card 2 is set up with the same IP details as NIC card1. In addition, the wireless network is an extension of the original network that was configured in NIC card 1. The server then gets rebooted. Once the server is up you start PCT and attempt to open a project. You receive the following errors: "VBoxManager.exe: error: Nonexistent host networking interface" "Failed to open project."    Product Line EcoStruxure Building Operation Environment Windows Client versions (64 Bit Only) Windows Server versions (64 Bit Only) PCT SERVER versions (64 Bit OS Only ) SBO Project Configuration Tool All versions Cause During the initial setup of Project Configuration Server mode, you are prompted to select a network interface card from a list of available NICs. PCT requires that you continue to use the same interface and if you change your connection type at the windows level PCT has no method of knowing this and will not be able to connect to previously created projects. PCT will produce the following complaint as seen in the log below: "Nonexistent host networking interface"   You can find the log path as follows: C:\ProgramData\Schneider Electric StruxureWare\Building Operation\Project Configuration Tool\loggermodule "ProjectsModule.log"   Resolution There are two solutions to address this: Revert your connection type back to the original Network Interface Card. Reboot the machine. Open PCT and attempt to get back into the project. If the idea is to stick with a different NIC, you would simply need to reinstall PCT and select the new NIC during "SERVER" mode setup. Reboot the machine. Open PCT and attempt to get back into the project.

Issue After setting up a REST gateway in SmartConnector, how can it be tested to see that it is working using the built in test client called Swagger? Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Enterprise Central SmartConnector   Cause Swagger is a built in test REST client which can be used to read and set values in EBO. So it can be used instead of a "real" REST client to test the REST gateway in the SmartConnector and test that the connection between SmartConnector and EBO is working. Resolution The objective in this video is to set up a REST gateway in SC and show how we can test that the gateway is working using the built in test REST client called Swagger. Please see video.

Issue Receive alarm messages as "Server does not exist or access denied", "08001: [FreeTDS][SQL Server]Unable to connect to data source" or "08S01: [FreeTDS][SQL Server]Unable to connect: Adaptive Server is unavailable or does not exist" when using SQL Server Express for External Log Storage even though login credentials are correct. 08001: [FreeTDS][SQL Server]Unable to connect to data source 08S01: [FreeTDS][SQL Server]Unable to connect: Adaptive Server is unavailable or does not exist" Product Line EcoStruxure Building Operation Environment Enterprise Server Workstation External Log Storage SQL Server Cause SQL Server Express is using Windows Authentication and/or the TCP/IP network protocol is disabled. Resolution To use external log storage with SQL Server Express the User must be able to login with SQL Server Authentication (e.g. a username and password) and the TCP/IP Network protocol must be enabled.  Consult Setup External Log Storage using MSSQL for additional details.   Check SQL external log storage host address: In the host address type the IP address or DNS name of your external log storage, without the SQL instance name. Having the SQL instance name in the host address can cause communication failure if EBO server is connecting to remote SQL server, refer to: Microsoft SQL Server - Basic Tab. To check the User login credentials: Open SQL Server Management Studio and enter the details from EcoStruxure Building Operation into the SQL Server connection window.  Choose SQL Server Authentication (A), enter the server details (1), user name and password (2) and attempt to login. If an error message appears indicating cannot connect and the credentials are correct it is possibly SQL Server Authentication is not enabled. Login to the SQL Server using Windows Authentication and follow the Microsoft article Change server authentication mode to set to 'SQL Server and Windows Authentication mode'. Attempt to login to SQL Server and the specific database should be visible. To enable the TCP/IP Network protocol:  Open SQL Server Configuration Manager (1) In the SQL Server Network Configuration menu, select Protocols for SQLExpress (2) Right-click TCP/IP (3) and select Properties (4) In the window that opens, click the IP Addresses tab (5) Either set a different port number for each one of the IP addresses or simply set one for all (6).  The default is 1433 but will need to be a port that is free.   Click OK. Back in the SQL Server Management Studio ensure the SQLExpress service is restarted. For additional information please consult Default SQL Server Network Protocol Configuration and Enable or disable a server network protocol            

Issue When using EBO's registration page, the registration website that is opened allows the user to login and enter the new system ID, however, the user then cannot proceed any further. Product Line EcoStruxure Building Operation Environment Building Operation WorkStation Cause The link https://registration.smartstruxure.schneider-electric.com/, which redirects to the https://registration.smartstruxure.schneider-electric.com/WebConnectUI/RegisterUser/home This page may not allow the user to complete the site’s registration with the new system ID. Resolution Register the site’s EBO new system ID using the following website address. https://registration.smartstruxure.schneider-electric.com/ebo/Home