Building Automation Knowledge Base

Issue MSDE and the install of I/NET Seven and Vista 4.3.1 version software. Environment Single computer with both I/NET Seven and Vista software. Cause MSDE and instance Resolution MSDE does not allow an unnamed instance to overwrite a named instance of MSDE. I/NET Seven MSDE installs at this time an "Un-Named" instance. Vista 4.3.1 installs a "Named" instance. The work around: Install I/NET Seven first then install Vista 4.3.1. This will be corrected in future release of I/NET Seven.

Issue Loaded I/NET Seven revision 2.10 for the first time on a PC and reports come up with an error that "Server has not yet been opened" Environment I/NET site Cause Loaded I/NET Seven revision 2.10 for the first time on a PC and reports come up with an error that "Server has not yet been opened" Resolution There are a couple of items that needs to be checked to get this working again and there is a workaround to it as well. First, check these items: Verify that TCP/IP is checked in the Active profile in I/O Server Configuration. Using Windows Explorer, open C/Program Files/MSSQL Server/80/Tools/Binn/SVRNETCN.exe, double click and verify that the TCP/IP is listed in the Named Pipes in the Enabled Protocols window. If it is not, then please enable it by selecting the Enable button; this moves it over to the other column. Now restart I/Net and try the reports again, they should be working now. The work around to this is to install an older version of I/NET, version 2.01 or 2.02 first on the PC and then upgrade to 2.10. Do remember that you would have to Un-install/Re-install MSDE again. When prompted to upgrade to Service Pack 4, select the Yes Option. Once this is done and the upgrade is complete, start I/NET and try running Seven Reports again.

Issue Error: "Error: Device does not refer to a COM port" when trying to download an application to a Xenta controller. Environment Vista Workstation LNS Network Cause This message is generated when the LonWorks network in the Vista database does not have a COM port (LNS port) defined. The problem occurs when Vista database has been "updated" with a second LNS database and is added to an existing database creates two LNS databases with only one communication port. The communication port in the Vista database can only be associated with a single LNS database. If trying to communicate to the first LNS database there will not be a communication port to use. Resolution Remove all objects added to the Vista database from the second LNS database Edit the properties for your existing LonWorks network. Browse the LNS port back into the "LTA Port" field. Using Vista Server Setup, create a new Vista database directory. Utilize the new database for your second LNS database. Note: Use a unique LNS database with each Vista database. Projects with multiple LNS databases must have a LTA, iLon, or L-IP configured for each LNS database.  

Issue Requirement to powering DPU’s / SCU's with DC Power Environment DPU 7900 Series; 7910, 7920, 7930 and 7940 SCU 1200 Series; 1284, 1280 and 1200 Cause The majority of times that a user powers up a DPU / SCU is usually with 24V AC. However, DC power can also be used as an alternate. Resolution Series 7900 DPU's: The wiring to this can be two fold, it can be done just like the AC with pins 1 and 2 to power from the XFMR. However by doing it this way, the full 24V will be not be delivered to the unit. The recommended way to do this would be to hook either wire 1 to Power and wire 2 to ground or wire 2 to power and wire 1 to ground. This way you will get the full 24V delivered to the unit. SCU 1200 Series: For these units you would connect the +24V positive lead to TB1-1 and the negative lead to TB1-3 (which also must be connected to earth ground). Assuming you have sufficient 24Vdc current supplied, all the reader supply current output ratings would apply. The same local 24VDC source could be connected to more than one SCU in the same enclosure.

Issue Windows User's Account for logging into I/NET Environment I/NET Seven 2.11 and above Cause With the release of I/NET Seven 2.11, there is a new feature where the user can utilize the Windows User’s Account to log into I/NET. Resolution Select Edit Host Computer Passwords from I/NET's main menu to open the Host Password editor. Select Add to open the Host Passwords Assignments editor. In the Name field, use up to 30 characters to define the user's Windows account name. Use the following syntax for this field: machine_name\user_name or domain_name\user_name The entry in the Name field must exactly match the user's Windows account name. The following characters cannot be used within the name: " / []: | =, + *? < >. The Password and Confirmation fields become inactive and are not used for this type of account. Skip these fields. Continue filling in the other fields and assigning functions to the account. If necessary, refer to the Host Passwords Assignments editor for instructions. Once this is set up, select Log Off, then Log On again and check the box for Current Windows User and the current user will be logged on automatically.

Issue What is the proper way to enter data in ID Works and print a badge? Product Line OTHER, TAC INET Environment ID Works I/NET Seven Cause Enter data properly to avoid losing data or having to redo personnel entry. Resolution Log into the ID Works Program Default user name is lowercase admin Default password is lowercase admin Choose the badge project for the card you are going to print. If you do not see the Project in the window area, select the "More Projects" button to see the complete list of projects. Once you choose the project, a window will pop up for you to log into the ID Works Project. You have a choice on how to log in. You can either choose to check the box next to "Use Trusted Connection" or under the "INetThirdParty" Login ID the password is lower case passinetdb3p. Typically, select the “Trusted Connection” option. This is a view of the Sample project that is on the I/NET Seven CD under the "Support" file folder on the CD. Next fill in all the information listed on the Production Form including taking the photo. Now that you have filled in all the info and took the picture, it is time to print the badge. On the Bottom ICON Task Bar, the second ICON in going from left to right is the "Print ICON." Before you actually print the badge, make sure the Blank cards that are in the printer magazine are the correct ones. Once you verify that the correct blanks are in the printer, and then depress the Printer ICON with the mouse. Printing the badge will also save the information in the I/NET Seven system and the ID Works system. There is NO need to save the info first, and then print the badge. Now that you still have the information in the Production Form on the Screen, DO NOT choose the RED X on the Top ICON Task Bar to clear the page. If by accident you do choose the RED X, you will get the following pop up window. DO NOT CHOOSE the YES BUTTON, if you do, you WILL DELETE ALL THE INFORMATION AND PHOTO you just entered in the I/NET Seven System and the ID Works system. If you find yourself in this situation, you NEED TO CHOOSE the NO BUTTON, doing this choice WILL NOT DESTROY ANY DATA. In order to refresh the project, go to the Top Task Bar and choose the "FILE" option. In the drop down list choose the "Close Project" option. Then select a new Project for the next badge, this process will open a new clean Production Form to fill out.

Issue Setpoint adjustment using a physical input doesn't work on the Xenta 121. Effective Setpoint has a value of 95°F Environment ZBuilder 4.xx - 5.0.1 Xenta 121-HP Xenta 121-FC Cause A problem in ZBuilder improperly adjusted the Temperature Offset Wheel Scaling units. Resolution Upgrade to Zbuilder 5.0.2 or higher Manually change the SCPTmaxRemoteTempSetpoint and SCPTminRemoteTempSetpoint using the following formula Degrees offset * 1.8 + 32 All values should be entered as positive. Example: 2 degrees up and 5 down results in a maxRemoteTempSetpoint of 35.6 and minRemoteTempSetpoint of 42.8.

Issue What does "Commence Communication" do? Environment LonMaker TAC Vista System Plug-In Cause The menu option in the System Plug-in to commence communication is a common troubleshooting step. Understanding exactly what occurs when this option is selected is beneficial to know when it will be helpful. Resolution The function of "Commence Communication" is to upload the Vista group and configuration parameters to the Vista database. When creating a new network, it is necessary to execute the "Commence Communication" command as the final step of the process.

Issue VisiSat 2.1 project upgrade program Environment VisiSat 2.1 Cause The VisiSat 2.1 upgrade program supplied with VisiSat 2.0 and 2.1, is to upgrade projects originally created in VisiSat 1.1 or 1.2 to the VisiSat 2.* format. VisiSat version 1.* stored all project information under the main project folder. VisiSat 2.* stores all project information and controller configurations under a folder "VisiSat" under the project folder. Resolution Projects must be upgraded and import if originally created in VisiSat 1.*. DO NOT just copy VisiSat 1.* files into a folder named VisiSat under your project folder, then run it in VisiSat 2.*. You will experience problems with your project if this is done. Note: The way VisiSat 2.* stores and accesses the point information is completely different to VisiSat 1.*.  

Issue  "Maximum IOU/Infinet controllers reached" when adding an IOU module or Infinet controller. Environment IOU module Infinet controller Cause This generally means exactly what the message states. You have a node limited controller and you have reached the maximum number of nodes. Resolution Edit the controller through Continuum Explorer Click on the options tab. Verify the node counts on the controller on the options tab. If you have reached the maximum number of nodes contact the repair department to get a node upgrade flash file. There is a cost associated with this option.

Issue Bit Count not Supported errors in the Active Event view and Event log Environment Active Event view Event log Cause Custom cards will be required if bit count is not supported. Resolution On the door configuration screens make sure the correct card type is selected. (Note: On the door you can select multiple card types). If the card bit count and/or format is not one that is supported natively by the door then it may be necessary to configure a custom card.

Issue Configure a digital value to show as ON/OFF instead of 1/0 in a Xenta 5/7/9xx Value Page Environment Xenta Server Xenta 511, 527, 701, 711, 721, 731, 913 Value Page XBuilder Cause XBuilder Values Pages will read and display raw data from a variety of sources. It can be formatted in a graphics page or a third party interface to be displayed in any desired format, however, a Values Page is a simple drag-and-drop configuration. To alter the display, values must be routed through Signal objects in XBuilder. Resolution Use the Enumeration Function. To create an enumeration that shows ON/OFF: On the Tools menu, click Enumerations. Under Enumerations, click New. Type the name (ON_OFF) and then press ENTER. Under Definitions, click New. For the value 0, ‘OFF’ then press ENTER. Under Definitions, click New. For the value 1, type ‘ON’ and then press ENTER. Click OK. To use the enumeration: Create a signal in the System Pane for the point. Select the signal and find the property 'Enumeration' Click on the dropdown list and select ‘ON_OFF’.

Issue Can all the RAM be used in a MNL controller? Environment MNL controller Cause After doing a compile in WorkPlace Tech, there are only 8 bytes left in the RAM available (shown in the Application Statistics window).  Is there a concern if the application uses all available RAM?  Resolution The controllers are designed to operate whether there is leftover application RAM or not.  Use the WorkPlace Tech Tool 4.0 Engineering Guide (F-27254) to see the RAM memory requirements for each object.

Issue Error connecting to webClient after upgrade: "Class factory can't supply requested class" Webclient/accmgr.dst line 13 (or similar) Environment webClient Cause This is caused by not rebooting the IIS server when requested during the installation of the software. Resolution Reboot the IIS server Make sure there are no other browsers connected to it Then re-install the webClient software

Issue My TAC Vista 5 license that I created from my entitlement doesn't work, but the demo license works fine. Environment Vista 5 Cause Only the Demo license works without a License server installed. Resolution The license server must be installed on your TAC Vista Server machine even if it is a standalone server.  

Issue Error message "Exception from HRESULT: 0x80041038 Code: -2147217352" when logging into TAC Vista Webstation 5.0.0 Environment Webstation 5.0.0 Internet Explorer Cause This error results from an attempt to log in with an invalid user/password Resolution Check that the username and password are valid and try to log in again.

Issue A Binary Output object has just been created in a Niagara R2 UNC station.  The Prioritized Output of the object defaults to a state of "Active" at a priority 10. Environment Niagara R2 UNC Cause It can be a corruption issue with the station database. Resolution Re-load the UNC station database from Workplace Pro (convert the .db file to .sns in the Admin Tool) to resolve the issue.

Issue Is there a limit to the number of BACnet objects programmed into a MNB controller? Environment MNB Cause There are two limits to keep in mind.   Resolution The first limit is the memory range of the controller.  Each object type has a specific memory size that it consumes when it is loaded in a controller. The WorkPlace Tech Tool 5.x Engineering Guide Supplement provides memory ranges for each BACnet object. The second thing to consider is the BACnet Instance Number ranges available to each type of object. MNB controllers have a fixed number of available Instance Numbers for each object type.   Refer to the Workplace Tech Tool 5.x Engineering Guide Supplement for each of these ranges.

Issue How to configure a PinPoint Graphic to show both the Personnel Object Picture and the Video of the person entering the area. Environment PinPoint Graphic Cause A dual view of the person's credentials as well as a live feed of them entering the area is a good view for security personnel. Resolution Assuming the personnel and door objects and the pinpoint Graphic were created, also create: Create A Video Server From the root click new Video server, add the ip address of the Video Server and account info. Create A Video Layout From the root click on new Video layout. Edit the door in the selected area and open the alarm tab. Add Root\Door access and click enable. In the graphic box add the assigned graphic. In the Video Box add the Video Layout object. Edit the Door access Notification Actions. Add desired actions. Display Video, Display Graphic. Open Pinpoint Graphic.Insert Active component Personnel Picture Assign attribute LastPersonentrd

Issue The following error appears in a Niagara R2 UNC Standard Output Window: "Duplicate server sessions; kill! [station name]" Environment Niagara R2 UNC Cause This error message is usually indicative of another station running on the Enterprise Server having the same name as the UNC station. Resolution Stop the running station on the Enterprise Server via the Admin Tool.