Building Automation Knowledge Base

Issue Error Messages: Windows - Delayed Write Failed Windows was unable to save all the data for the file D:\VISTA DB _23032011\$queues\insertevents. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere. Windows - Corrupt File The file or directory \VISTA DB _23032011\$queues\insertevents is corrupt and unreadable. Please run the Chkdsk utility. Product Line TAC Vista Environment TAC Vista Cause Problem with Operating System (or) Hard Disk Fault (or) Link between $queues with Vista Database. Resolution As there may be several issues that are causing this, there are three options to look at: OPTION 1: Restore the OLD TAC Vista Data Base Backup. Refer to TAC Vista Technical Manual chapter 26 for re-storing database procedure.   OPTION 2: There might be a linking problem with this folder and Vista.  Here are the steps to check if this is the problem: If the problem still exists, Check for hard disk errors. Find the $queues - folder in existing database folder ( \DB\$queues) Copy the files to an other location and delete current folder (Refer to An efficient method for deleting all queued files in the $queues folder) Recreate it with same folder names and copy back the files into $queues-folder. If the problem still exists, Check for hard disk errors.   OPTION 3: Check for hard disk errors, follow the below procedure: Go to "My Computer", Right click on Hard Disk Drive – typically - C, and Click on Properties. Go to Option "Tools" and Click on "Check Now" under "Error-Checking"

Issue The platform daemon for the localhost displays this error: ERROR   [09:21:09 28-Jun-2011] [tid=712] app registry: app svr_station NOT created, maximum app limit reached All of these stations were part of a migration from one version of G3 to another.  All the station folders were copied and pasted prior to starting Workbench. Environment Niagara G3 version 3.5 and older Cause More than 32 stations are not supported on any G3 platform (3.5 and older).  This is not a license restriction. The 32 station limit applies to the number of station folders on the hard drive under the release directory.  This is only a constraint for engineering the stations.  In Release 3.6, 3.7 & 3.8, the limit is  in excess of 150 "station" folders. Resolution If one computer (running Workbench) is being used to engineer more than 32 stations, then some of the station folders will have to be cut / pasted back and forth with some other temporary folder on the hard drive. Example: A job will have 35 total stations when complete.  In order to engineer them from one computer, 3 station folders will have to be cut out from beneath the parent "stations" folder and put in a temporary folder elsewhere on the hard drive. When there is a need to engineer one of the three cut stations, use Windows Explorer to move it back into the Niagara "stations" folder and remove some other station folder.  Always maintain 32 sub-folders under the "stations" folder. In Release 3.6, 3.7 & 3.8, the limit is  in excess of 150 "station" folders.

Issue Opening a graphic page, selecting an ATS, then modifying it to make changes or just clicking OK, the ATS disappears. Product Line TAC INET Environment I/Net Seven revisions 2.15 and higher but below 2.40. Cause The ATS editor comes up and allows the user to makes changes, once it is done and Okay is selected the ATS itself disappears because there is something on the OS itself that overwrites it. Resolution Uninstall I/NET according to Procedure for uninstalling I/NET Seven on a stand-alone host. Once removed, install I/NET according to Installing I/NET Seven MSDE on new Dell PCs and Laptops. Copy back all relevant pages and go through the sequence again to verify that it has resolved the issue. If the above steps do not work, then upgrade to the latest 2.4x version.

Issue When a SQL query is run on taclogdata to view events or trend logs, the time stamps returned differ by an hour or more from the those of the same events when viewed in Vista. Environment TAC Vista 4.3 and higher MS SQL Server Cause All time stamps are stored in taclogdata as UTC (Universal Coordinated Time) regardless of your local time zone and DST (Daylight Saving Time) settings. When you view events or trend logs in Vista, the Time Zone and DST settings of your Workstation are added to the UTC time so that you see time stamps synchronized with your local time. This does not occur when a SQL query is run directly on taclogdata. Resolution If you need to query the Vista SQL database directly, you could use the DATEADD function to calculate your local time from the UTC values, e.g. in SQL Server Management Studio run the following query to show the EventId, UTC time and local time for all events that occurred in the last 24 hours. USE taclogdata; SELECT EventId, EventDatetime, DATEADD(hour, datediff(hour, getutcdate(), getdate()), EventDatetime) AS LocalTime FROM Event WHERE EventDatetime > DATEADD(day, -1, GETUTCDATE()) Please note:  DATEADD adds a fixed offset to the input time.  It does not compensate for start and end dates of DST. 

Issue An error is received 'Error connecting to server' while testing a Digital Sentry DVR connection with Cyberstation 1.90 or 1.91. Product Line Andover Continuum Environment Continuum 1.90 Continuum 1.91 Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause The DS Connex version of newer Digital Sentry DVRs are not compatible with Continuum 1.90 or 1.91 Resolution The DSConnex version of newer Digital Sentry DVRs are not compatible with Continuum 1.90 or 1.91 unless the following hotfix is applied. Click here to download the hotfix

Issue How to Integrate GSM/SMS functionality to TAC Vista using SysMan SMS Server Environment TAC Vista SysMan Server Cause What are the GSM modems can support to integrate with TAC Vista. Where to find the Installation/Product manuals.  How to Integrate SysMan SMS Server with TAC Vista Resolution For supporting modems/Documents/Integration details go to http://www.sysman.no/ Part Numbers: 1. SysManSMS ALERT SERVER: 900800600 2. SysManSMS GSM Modem: 900800610   In the UK when ordering please use the below part numbers. 1. SysManSMS ALERT SERVER: 802000 2. SysManSMS GSM Modem: 100002

Issue Modify occupied cooling and heating (nciSetPts) variables on Viconics VT7652 LON stat, but changes are not transmitting to  thermostat. Have a DynamicCmd object linked up and can write the values in the DynamicCmd but they don’t ever change in the thermostat and they don’t show up in the nvoEffectSetPt variable. Environment VT7200 LonWork series VT7300 LonWork series VT7600 LonWork series Cause Setup of limits Resolution Check the HeatMaxSetpoint and CoolMinSetpoint limits found in the nciCfgRtuHP ( Vt76Pir properties). When a change that is outside of the limits, it will take the request but will not transmit change down to the thermostat.

Issue Getting the message “Cannot display page” and “Access Denied: Remote host does not accept brand “Webs”” while trying to access the Platform of an ENC-520 with Niagara G3 WorkBench. Environment G3 Niagara all version, ENC-410, ENC-520 Cause Honeywell WEBs (Honeywell’s version of Ax) on the same PC as Niagara G3. WEBS was installed and licensed first. G3 was installed after WEBs, but never licensed. Since a license for G3 was never obtained, G3 was attempting to use the Honeywell license to connect to the ENC-520. This results in a license brand incompatibility. Resolution The Niagara G3 WorkBench has to be licensed to connect to an ENC.   All TIP and end customer Niagara G3 / R2 license requests are emailed to:IASeries.License@buildings.schneider-electric.com  

Issue It is not documented what web-browsers should be used with an Access Expert hosted instance. Product Line Access Expert Environment Access Expert hosted instance - V2 & V3 Cause It is necessary to know what web-browsers should be used with an Access Expert hosted instance. Resolution IE 11 or Google Chrome should be used to logon to an Access Expert hosted instance. Firefox is NOT a supported web-browser and should not be used. 

Issue When accessing the Webstation/Screenmate website a 404 Page not found error message is returned. Environment Windows Server 2003 Vista 5.x.x Cause The ASP.NET technology is currently prohibited on the Web Server. Resolution Open the Windows Control Panel Click the Administrative Tools Click Internet Information Services (IIS) Manager Expand the local computer Click Web Service Extensions Ensure that ASP.NET v 1.1.4322, ASP.NET v 2.0.50727, and ASP.NET v 4.0.30319 are allowed (Possible that only version 2.0.50727 is listed) Version 4.0.30319 is required for Vista versions 5.1.5 or higher.

Issue Can the Program ID in Building Operation be changed Product Line EcoStruxure Building Operation Environment Building Operation  Cause With Building Operation version 1.0, it was possible to modify the program ID. Now with the Building Operation version 1.1 and above it is not possible. Resolution From Building Operation 1.1 the Program ID is generated automatically and why it is not possible to change.

Issue My computer has USB ports, but it does not have serial or com ports. Can I use USB ports? Environment For I/NET, Host computer that either Direct Connects (cable 072) or you need to connect to a controller such as a 7798C (cable 082) Continuum, Vista, Sigma, I/A Series, Pelco, DVR, DS, Com Port, Com, PTZ Control, Serial Port, Comm, Comm Port Cause USB to Com has issues downloading or communicating with system. Resolution The generic drivers which came with your USB to Com adapter do not allow two-way communication.  Prolific driver often helps resolve this issue. Download driver HERE or for the latest driver use link below: http://www.prolific.com.tw/US/CustomerLogin.aspx    you will need to logon as GUEST  

Issue I/A Series Integration to BACnet PTP protocol Environment I/A Series R2 I/A Series G3 Cause Supported I/A Series BACnet integrations are only BACnet Ethernet, BACnet IP and BACnet MS/TP protocols. There is no driver for integration to BACnet PTP devices. Resolution Schneider Electric solution: Using the TAC Xenta 913 LonWorks Gateway - The Xenta 913 is able to connect to a BACnet PTP half router. Data can be mapped to LonWorks or BACnet IP which are standard protocols in I/A Series. Knowledge of the Xenta 913 and TAC XBuilder is required to configure the Xenta 913. Third party solution: Use a 3rd party BACnet PTP to BACnet IP, BACnet Ethernet or LonWorks gateway. A company which has the gateways for this is Field Server Technologies. See there BACnet FieldServer Drivers here.

Issue Does the STR-250 work on Micro Regulators (MR)? Environment I/NET Seven STR-250, I/STAT, M/STAT I/SITE Controller and Micro Regulators (MR) Cause The STR-250 Wall Module is the replacement for the commonly referred to I/STAT sensor, still referenced in I/NET documentation.  The I/STAT is no longer available.  Resolution The STR-250 sensor is the replacement for the I/NET I/STAT, so installation and configuration for the STR-250 is as per this I/STAT. There are two documents that will provide assistance with this TCON126 and TCON299 (Chapter 21). The STR-250 full functionality must be installed on the I/STAT port of any I/NET device and configured as detailed in the above documents. Only one I/STAT port exists per MR. The M/STAT is still available and is used as the hardware tool for configuring the controller settings on all supported I/STAT devices, such as, all Micro Regulators (MR) variants, I/Site LAN Controller (Model 7728) and Xenta 102-AX. 

Issue When using the UI-8-10V for 0-10V analog input, the ElecValue of the input shows the half of the actually applied voltage. Product Line Andover Continuum Environment NetController: CX9900 , CX9940 , CX9680 IOU: UI8-10V (UI-8-10V) Cause UI8's 10V dip switch functions as the voltage divider. Resolution As the UI8's 10V dip switch functions as the voltage divider, it halves the 10V input voltage into 5V and uses it as the measured input. So, the ElecValue of the input shows the half of the actual input voltage. Note: When the input is configured for 10V operation, the input impedance is 4.4kΩs. Therefore, the sensor used would have to be able to source as much as 2.3mA. If input impedance is an issue for the sensor, then select the 5V input switch setting and use external resistors as detailed in How to use a 0-10V Sensor on a controller with 5V inputs.

Issue The Actuator is responding as though it is receiving a continuous signal from the ASC. Environment I/NET software all versions I/NET ASC controllers Cause The triac device on these ASCs have a bleed voltage value even though the signal is in the Off mode. Thus causing the motor to drive to one end of the stroke and stop. Resolution See Tech Tip No. G075 which describes a procedure to correct this issue.

Issue Cannot do a Save Runtime DB. - getting the following error:     java.net.ConnectException: Connection refused: connect      at java.net.PlainSocketImpl.socketConnect(Native Method)     at java.net.PlainSocketImpl.doConnect(Unknown Source)     at java.net.PlainSocketImpl.connectToAddress(Unknown Source)     at java.net.PlainSocketImpl.connect(Unknown Source)     at java.net.Socket.connect(Unknown Source)     at java.net.Socket.connect(Unknown Source)     at java.net.Socket. (Unknown Source)     at java.net.Socket. (Unknown Source)     at tridium.nre.drivers.SocketDriver$TcpSocketFactory.createSocket(SocketDriver.java:690)     at tridium.nre.drivers.SocketDriver.create(SocketDriver.java:216)     at tridium.nre.drivers.SocketDriver$ConnectThread.run(SocketDriver.java:510)   Environment Niagara R2, UNC-520, UNC-410 Cause The connection error typically occurs during a database backup when the port used by the UNC has been changed from the default port 80. Resolution If this is the case, a line must be added to the station.properties file to specify the new port value. Open the Admin Tool and log into the UNC (not the station database). Right-click on the station name that indicates "running" and select Edit > Properties. The station.properties window will open (typically indicates autoStart=true and autoRestart=true). Add a line to this file that specifies the new port. Example: If the station database was configured to use port 8080, the line would read ... httpPort=8080 Choose File > Close and save when prompted. Reboot the UNC for change to take place   You should now be able to successfully backup the database. The details of this procedure are located in the documentation (Niagara Networking and Connectivity Guide).  

Issue Unable to connect to on premise server from client. Attempting to connect using the "Management Client" results in error "Could not connect to net.tcp://localhost:42171/KeepManagementService. The connection attempt lasted for a span of 00:00:01.9950682. TCP error code 10061: No connection could be made because the target machine actively refused it 127.0.0.1:42171" Looking at the Keep by Feenics services NONE are running, an attempt to start the Keep by Feenics Management Service results in 13816 Unknown error code. Product Line EcoStruxure Access Expert Environment On premise server Cause The server has been relocated to different machine. As a result, the server's key code has been invalidated and a new key code is needed. Resolution Send license information to your local country support group so that the new server's key code can be generated.   In the server, go to the location where the license file is located and move the file to a temporary location.   Run the Feenic.Keep.Installer.msi and do a REMOVE then install the server software.   When prompted during installation enter the new key code provided by product support.   If the issue is resolved, the license file that was moved to temporary location can be deleted.

Issue Where to obtain the documentation for I/A Series G3 software. Product Line TAC IA Series Environment I/A Series G3 software and hardware Cause Documentation is provided as a part of the software package.  Resolution The current documentation for any release of the I/A Series G3 software (except for proprietary drivers) is installed with the full software installation.  The documentation can be found in the docs folder under the \Niagara\niagara-x.x.x\ installation folder. Refer to Documentation for the I/A Series G3 Schneider Electric proprietary drivers for information on the availability of the I/A Series G3 Schneider Electric (TAC) proprietary driver documentation.

Issue Replacement stuffing box for valve V222 Environment V222: 721-2254-000 DN65 721-2258-000 DN80 721-2262-000 DN100 721-2266-000 DN125 721-2270-000 DN150 Gland Service kit (Packing box, Stuffing box): DN65-100:  1 001 0820-0 DN125-150:  1 001 0821-0 Cause Replacement parts for gland service Resolution Replacement gland service kits for V222: DN65-100:  1 001 0820-0 DN125-150:  1 001 0821-0