Issue Selecting the correct SE7000 Controller Model compatible with the user application Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment • Building Operation Workstation • Building Operation Automation Server • SSL SE7000 Cause There are several different SE7000 series controllers to choose from and it is important to select the correct one for the application Resolution The online selection tool is available SE7000 Room Controller Selection

Issue How to enable Continuum site for use with Endura DVRs and cameras. Product Line Andover Continuum, Pelco Environment Continuum V1.91 and above Pelco Endura DVR See the Video Compatibility matrix for supported Pelco Endura products on the various Continuum versions, Cause Want to enable Continuum for use with Endura but unsure which security keys support the addition of the option and what the option provides. Resolution Why is this option required? The Endura -E option for Continuum security keys is required to be able to: Configure VideoServer objects in Continuum to use Endura DVRs. Use VideoAdministrator and VideoMonitor to configure and view Endura cameras. It is not required to be able to configure and view cameras from DigitalSentry DVR's or to view Endura cameras using VideoLayout objects that have already been configured. Which Workstations can have the option added? SU and LAN Cyberstation security keys can be enabled with the Endura -E option. This option cannot be added to the WEBC key for WebClient Servers. If configuring Endura cameras is required, a Cyberstation with the -E option must be used. WebClient browser users are able to use the VideoLayout to view DigitalSentry and Endura cameras. The Endura option is only available through the upgrade process through Repairs. There is no part number to specify to enable Endura at the time of ordering the security key. Once you have the serial number of the key, contact Repairs below. Email:  upgrades.continuum@schneider-electric.com How to tell if the option is enabled? If the system is operating normally (not in Demo Mode), open up a Video Server object. If the key is video enabled it should look like this: If it is not enabled, the Pelco Endura option is not available:

Issue What fingerprint or faceprint readers does Security Expert support? Product Line EcoStruxure Security Expert Environment Security Expert Fingerprint Reader Faceprint Reader Biometric Reader Cause Require information on what Biometrics readers are supported with Security Expert. Resolution We officially support Suprema, Princeton Identity and IDEMIA biometric readers (see SX SRVR Security Expert - Compatibility Matrix) however our reader expanders/controllers are able to work with any reader that provides a standard 26-bit Wiegand output.   If there is a biometric reader that does this it should be able to be connected to Security Expert like a standard card reader supplying the controller with Wiegand data that is assigned to a user. The enrolling of biometrics would need to be handled by the third party system, we would essentially be treating it as a normal card reader and card.   For a list of Suprema devices that Security Expert supports refer to the Suprema Biometric Integration in Security Expert Application Note. For a list of Princeton Identity devices that Security Expert supports refer to the Princeton Identity Biometric Integration  Application Note. For a list of IDEMIA devices that Security Expert supports refer to the IDEMIA Biometrics Integration Application Note.

Issue Security Expert PSU has Fault Icon lit and Status Light Flashing Red Every 3 Seconds indicating an issue with PSU Addressing Product Line EcoStruxure Security Expert Environment Security Expert PSU Cause The module address 254 is the default value which all modules are shipped with and is outside the range the controller can accept. This must therefore be changed during commissioning. See Page 41 of the Operator Reference Manual for details. There is an overall limit of 250 modules that can be connected to a single controller with the following limit on each type of module: Keypad Modules: 200 Input Expanders: 248 Reader Expanders: 64 Output Expanders: 32 The module addressing is defined per module type not by the position of that module on the network. You could have all modules at the same address as long as they are all different types. Example: With the following modules we could have all modules be set to use address 1: 1 x Controller 1 x Keypad 1 x Reader Expander (In this case onboard Reader) 1 x Analogue Expander (PSU) Resolution 1. Right Click on the SP-C Controller and select Module Addressing. Change the Address of the Analog Expander (PSU) from its default value of 254 in this case to a value of 1. 2. Then Update all Modules. 3. Select the Analog Expander (PSU) in the System and also change its Physical Address to also be 1. Save the changes. 4. The PSU should now come online and the Fault Icon on the PSU will no longer be lit.

Issue Troubleshoot Security Expert Controllers showing offline in the client. Product Line EcoStruxure Security Expert Environment Security Expert Cause Require some common troubleshooting steps to help determine why controllers may be offline to the client. Resolution The main items to check are: Refer to the Troubleshooting Security Expert Controller Connectivity - Application Note on Exchange. If a controller has failed and the Replacement controller unable to be brought online then check if controller encryption had been enabled on the replaced controller. Restart the client software. Power restart the controller. Remove power Wait for all LED's on the controller to go completely off Apply power to the controller. In the controller web interface, on the Settings page, check that Event Server 1 has the correct IP address. Check that the Firewall is disabled. Check any Anti-Virus Firewalls/settings as well. If the Firewall cannot be disabled, ensure that all required ports are open between devices. See SX-SRVR Security Expert - Network Administrators - Installation Guide for details. Restart the Security Expert services under the PC's Services option in Control Panel. These need to be restarted when any changes are made. Confirm that the User Interface, Data Server, Event Server and Download Server module versions are all the same. Go to About  > Version and check there. If the database has not been upgraded to the same version as the client software, then this can cause communications issues. On the Security Expert Server check that MSMQ is installed as this is now a requirement   Security Expert MSMQ is required (Not showing live point status / shows "Unknown Status" error)   If MSMQ was installed after Security Expert, you'd need to reinstall Security Expert to allow it to run correctly. If MSMQ is installed and controllers are still not coming online (or the controllers are "bouncing" offline/online) then anecdotal evidence suggests enabling Windows 8 Compatibility Mode may help especially for Windows Server 2016 and Server 2019. Set the Windows 8 Compatibility Mode checkbox in the Properties page for C:\Program Files (x86)\Schneider Electric\Security Expert\SecurityExpertEvtSvr.exe   Also, note that if a database backup has been imported, then there is a need to check/change some other settings as well to ensure everything is set up for the specific server and controller.   Under Global > Download Server confirm that your computer name is the name of the PC where the download server service is running. Under Global > Event Servers ensure that the computer name is the name of the PC where the event server service is running. Under Sites > Controllers confirm the Serial number, IP Address, Download Port, Download Server and Control and Status Request Port match what is set in the controller's configuration web page (browse to the controllers IP Address to view). On that same General tab go to Diagnostic Windows and open the download and event server windows. Review the information contained and if there are any errors shown. Right click the controller and select Get Health Status. Review the status messages displayed.

Issue What is SiteStat and where can I find documentation on this product? Is the SiteStat hardware supported by the Schneider Electric repair department? Environment SiteStat Cause SS-SCI controller has failed and a repair or replacement is needed. Resolution While the SiteStat product line is no longer sold or supported by Schneider Electric, a compatible replacement for the SS-SCI controller is the SS-NT-SSA16/CLK which is available on iPortal. https://ecobuilding.schneider-electric.com/search#keyword/SiteStat/tab/documents

Issue Unable to find Schlage Xdriver file on Exchange Download Center. Product Line Continuum Environment Xdriver add-on Cause It is unclear of where to download the Schlage Xdriver for Continuum.  Resolution All Schlage Xdriver .xdr files, as well as their accompanying documentation, can be found in the Schlage Wireless Lock Resources Kit on the Schneider Electric Exchange Download Center.

Issue Is it possible to integrate Schlage products with Security Expert? Product Line Security Expert Environment Security Expert Server (vv4.2.259.19 and above) SP-C controller Firmware (v2.08.923 and above) Cause Unable to migrate or convert a legacy access control system which has Schlage devices integrated to Security Expert Resolution With Security Expert Software (v4.2.259.19 and above) and SP-C firmware (v2.08.923 and above), the integration of Schlage devices (AD300 and AD400) with Security Expert software is supported.  It is always recommended to use the latest Security Expert Version and SP-C firmware version to avoid any known issues. For more information regarding the, Schlage Integration with Security Expert, download the attachment.  Refer to Security Expert Allegion Smart Reader Integration 

Issue Schedule editor crashes with ACCDataServices error when creating a new or modifying an existing Schedule. Environment Continuum v1.94 Schedule object Cause Known issue with Schedules when editing or creating exception events. The Schedule editor will crash with an error. Resolution CyberStation v1.94 SP1 has a fix in it that corrects the issue with the editor crashing when editing or creating a schedule with exceptions.

Issue Satchwell RM3601 mains voltage Light Duty Actuator split phase capacitor motor rating is 24 volts. Environment Satchwell RM3601 mains voltage Light Duty Actuator mounted on Satchwell MB Rotary Shoe Valve Body.. Satchwell RM 3601 mains voltage Light Duty Actuator mounted on Satchwell MB Rotary Shoe Valve Body.. Cause Satchwell RM3601 mains voltage and XRM3201 24 volt Light Duty Actuator both utilise a 24 volt rated split phase capacitor motor. A dropper resistor installed across the RM3601 input terminals during manufacture is designed to enable this Light Duty Actuator to be utilised in mains voltage applications. Resolution The presence of a 24 volt split phase capacitor motor within a RM3601 mains voltage Light Duty Actuator should not lead an installer to believe that the Actuator has been manufactured incorrectly.. A dropper resistor installed across the RM3601 input terminals during manufacture is designed to enable this Light Duty Actuator to be utilised in mains voltage applications.   Please check the latest catalog for current equipment.  

Issue Satchwell RM series Rotary Actuator does not open or close Satchwell MB series Rotary Shoe Valve Body due to incorrect wiring connections. Environment Satchwell RM series Rotary Actuator installed on Satchwell MB series 3-port Rotary Shoe Valve Body. Cause Satchwell RM series Rotary Actuator incorrect wiring connections. Resolution 1.  Check Satchwell RM series Actuator wiring connections. Wiring connections should comply with the following :- Actuator Terminal 1 = Live to OPEN Actuator Terminal 2 = Live to CLOSE Actuator Terminal 3 = Neutral N.B. The Satchwell RM series Actuator must be connected to a controlling switching device such as a Thermostat, Switch, Relay or Programmer providing CHANGEOVER CONTACT switched outputs rated at mains voltage.  2.  Ensure no other electrical device is connected between controlling switching device and Satchwell RM series Actuator. N.B. In such circumstances back feeds can cause the Satchwell RM series Actuator to stall which in turn may result in the electric motor within the Actuator burning out. 3.  Rewire Satchwell RM series Actuator as necessary and observe direction of operation is relative to control signal applied. 4.  Transfer Switches installed within the Satchwell RM series Actuator enable a Pump or Boiler etc. to be switched via the Actuator. Terminal 1 signal transfers to Terminal 1T when Satchwell RM series Actuator is fully OPEN Terminal 2 signal transfers to Terminal 2T when Satchwell RM series Actuator is fully CLOSED    Please check the latest catalog for current equipment.  

Issue Satchwell MBX 3-port Rotary Shoe Valve Body Open / Close status determination from Spindle position. Environment Satchwell MBX 3-port Rotary Shoe Valve Body installations. Cause Satchwell MBX 3-port Rotary Shoe Valve Body is installed in pipework and Open / Close status cannot be determined by observing Valve Body Shoe positions. Resolution The Satchwell MBX 3-port Rotary Shoe Valve Body Spindle protrudes through the side of the Valve Body. The position of the Valve Body Shoes may be determined by observing the angle of the Slot in the end of the Valve Body Spindle. If the slot is ( \ )  then Valve Body is fully open to Port 2 If the slot is ( / )  then Valve Body is fully open to Port 3 If the slot is ( | )  then Valve Body is half open to Port 2 and half open to Port 3 With the Spindle Slot in the 10 o'clock position the Valve Body is fully open to flow and fully closed to bypass. With the Spindle Slot in the 2 o'clock position the Valve Body is fully open to bypass and fully closed to flow.   With the Spindle Slot in the Vertical position the Valve Body is half open to flow and half open to bypass.   Please check the latest catalog for current equipment.

Issue Satchwell MBF 3-port Rotary Shoe Valve Body Open / Close status determination from Spindle position. Environment Satchwell MBF 3-port Rotary Shoe Valve Body installations. Cause Satchwell MBF 3-port Rotary Shoe Valve Body is installed in pipework and Open / Close status cannot be determined by observing Valve Body Shoe positions. Resolution The Satchwell MBF 3-port Rotary Shoe Valve Body Spindle protrudes through the side of the Valve Body. The position of the Valve Body Shoes may be determined by observing the position of a hole drilled through the Valve Body Spindle. If the hole is ( l ) then Valve Body is fully open to Port 2 If the hole is ( -- ) then Valve Body is fully open to Port 3 If the hole is ( / ) then Valve Body is half open to Port 2 and half open to Port 3   When the hole through the Valve Body Spindle is VERTICAL having turned the Valve Body Spindle fully Anticlockwise, then the Valve Body is fully open to flow and fully closed to bypass. When the hole through the Valve Body Spindle is HORIZONTAL having turned the Valve Body Spindle fully Clockwise, then the Valve Body is fully closed to flow and fully open to bypass. When the hole through the Valve Body Spindle is at an ANGLE of say 45 degrees, then the Valve Body is half open to flow and half open to bypass.   Please check the latest catalog for current equipment.  

Issue Satchwell MB 3-port Rotary Shoe Valve Body Open / Close status determination from Spindle position. Environment Satchwell MB 3-port Rotary Shoe Valve Body installations. Cause Satchwell MB 3-port Rotary Shoe Valve Body is installed in pipework and Open / Close status cannot be determined by observing Valve Body Shoe positions. Resolution The Satchwell MB 3-port Rotary Shoe Valve Body Spindle protrudes through the side of the Valve Body. The position of the Valve Body Shoes may be determined by observing the angle of the Slot in the end of the Valve Body Spindle. If the slot is ( \ )  then Valve Body is fully open to Port 2 If the slot is ( / )  then Valve Body is fully open to Port 3 If the slot is ( l )  then Valve Body is half open to Port 2 and half open to Port 3          With the Spindle Slot in the 10 o'clock position the Valve Body is fully open to flow and fully closed to bypass.        With the Spindle Slot in the 2 o'clock position the Valve Body is fully open to bypass and fully closed to flow.        With the Spindle Slot in the Vertical position the Valve Body is half open to flow and half open to bypass.   Please check the latest catalog for current equipment.  

Issue Not generally available Product Line Field Devices Environment I/A series Field device Cause Information not provided with the documentation supplied. Resolution The STR800 Series User manual can be downloaded by selecting this link. The STR800 Temperature Sensor RoHS Certificate can be downloaded by selecting this link. The STR800 Wall Module Specification Sheet can be downloaded by selecting this link. Other STR800 documentation is available on the Schneider Download Center.

Issue The STR-250 will not respond to any input and the display is incorrect, typically flashing random characters or 00. During this behavior the Xenta 102-AX will remain offline and unresponsive, no longer controlling room temperature. Product Line TAC Vista Environment Xenta 102-AX STR-250 Cause A firmware error has been identified in the TAC Xenta 102-AX (and 102-AX-U8) version 2.14, when they are used together with STR-250, the LCD version of STAT. A certain sequence of key strokes will cause the Xenta 102-AX to lock up. A firmware upgrade is available. Until that has been downloaded a power cycle will in most cases recover the controller. See the full TPA-MALR-10-0004.00. Resolution The 102-AX Firmware error is fixed in version 2.16 and later. Instructions on how to properly upgrade the 102-AX are located here: Upgrading a Xenta 102-AX to version 2.16 or later

Issue Does the STR-250 work on Micro Regulators (MR)? Environment I/NET Seven STR-250, I/STAT, M/STAT I/SITE Controller and Micro Regulators (MR) Cause The STR-250 Wall Module is the replacement for the commonly referred to I/STAT sensor, still referenced in I/NET documentation.  The I/STAT is no longer available.  Resolution The STR-250 sensor is the replacement for the I/NET I/STAT, so installation and configuration for the STR-250 is as per this I/STAT. There are two documents that will provide assistance with this TCON126 and TCON299 (Chapter 21). The STR-250 full functionality must be installed on the I/STAT port of any I/NET device and configured as detailed in the above documents. Only one I/STAT port exists per MR. The M/STAT is still available and is used as the hardware tool for configuring the controller settings on all supported I/STAT devices, such as, all Micro Regulators (MR) variants, I/Site LAN Controller (Model 7728) and Xenta 102-AX. 

Issue How to change the STR-150 temperature display, setpoint adjustment range, etc. Product Line TAC Vista Environment STR-150 STR Sensor Cause The communication between the STR-150 and the TAC Xenta 121/122 device is one way, space temperature and setpoints are sent from the sensor to the controller. Therefore some STR-150 functions (for example, the setpoint adjustment) can not be configured though Zbuilder, but needs to be done manually in the STR 150 device. Resolution Buttons on the thermostat: Increase Button Decrease Button Bypass button Fan button Wrench symbol   Steps of changing the STR-150 configuration are listed below: Enter Configuration: Push the fan and bypass button simultaneously for 2 seconds to enter P0 In P0, hold down the bypass button and push the fan button three times to enter configuration mode. NOTE: the wrench symbol is lit when the STR-150 is in configuration mode.   In configuration mode: Press the fan button repeatedly until reaches desired parameters (refer to the configuration table below). NOTE: the two digits farthest to the left on the display show the parameters, while the two digits farthest to the right show the value Use increase button or decrease button to change the value.   Exit configuration mode: Push the fan and bypass button simultaneously for 2 seconds. Or, the timeout will exit configuration mode if idle.   Configuration Options: Parameter Function Value/Range Default value P0 Software Version - - P1 °C or °F temperature display 1=°C, 2=°F 1=°C P2 Reference temperature (Reftemp) 15-30°C / 60-90°F 22°C / 72°F P3 Setpoint or room temp. 1=Setpt, 2=Room 1=Setpt P4 Timeout 5-90 seconds 10 seconds P5 Fan Settings 0=No fan 1=On/Off fan 2=Two-speed fan 3=Three-speed fan 3=Three-speed fan P6 Room temperature and setpoint display resolution 0.1 or 0.5 °C 0.2 or 1.0 °F 0.5 °C or 0.2 °F P7 Max adjustable setpoint span above or below Reftemp (P2). +/- 0 - +/- 5°C +/- 0 - +/- 10°F +/- 3° or +/- 6°F P8 Bypass button and occupancy indication When = 2, no bypass command is sent  to the controller 1= Symbol on, off Or flashing 2=Symbol always off Default 1=on, off Or flashing P9 Setpoint as Absolute or Offset value 1=Absolute 2=Offset 1=Absolute   Click here to read STR-150 user's manual.

Issue The documentation on The Exchange differs from the documentation included in the packaging. Neither document shows the full capabilities or wiring options of the transmitter. Environment STO300 Cause The supplier recently changed the PCB and as a result, all of the 300 model plantroom type sensors now offer dual outputs (current and voltage). Since the part number designation is for current only the documentation included in the packaging only shows this configuration. To further complicate matters the specification and installation materials on The Exchange have not been updated to reflect the changes at this time Resolution The installation instructions included in the product packaging should always be referred to when installing these transmitters. The latest installation instructions can be downloaded here. If the new 0-10VDC output feature is required please follow the diagram below for wiring and DIP switch configuration.

Issue Issue1: Unable to use some of the function blocks in the Graphical Editor when creating a graphical program. Issue2: Unable to find some of the function blocks in the Graphical Editor Product Line EcoStruxure Building Expert Environment SmartStruxure Lite Multi-Purpose Manager Cause Description of each function block is not available in Building Expert Resolution Resolution 1: A detailed explanation of each function can be found in the StruxureWare Building Expert Graphical Block Programming User Guide. Resolution 2: Upgrade MPM firmware to 2.16