Building Automation Knowledge Base

Issue What firewall port no's used by the MPM controllers need to opened on a PC or router Environment Routers Firewall Cause What port numbers are required to be opened on a router or firewall? Resolution For browser to MPM communication, port number 80 (TCP) needs to be open. For BACnet over IP communication, port number 47808 (UDP) (configurable in the MPM) needs to be open. For Modbus over IP communication (future), port number 502 (TCP) needs to be open.

Issue Customers at times need to be able to batch print badges Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause There's a need to know how the EpiBuilder, EpiSuite and GuardDraw batch mechanism works to utilize the batch printing feature Resolution To Batch print: Open a personnel object and select Make/Edit badge and then from within the Make/Edit badge window select File>Batch Print Cards You cannot select specific cardholder numbers to batch print like 101-110, you have to start with 1 and select a range from there. 1-10 which will print 10 card holder records that are marked as not printed by EpiSuite. EpiSuite indexes its cards for batch printing.  The Index number that Episuite uses does not match our card number.  As an example say you have 10 cards with card numbers 1-10 and you send cards 1-5 as a batch to the printer.  When you want to print the next 5 cards, Episuite does not see them as cards 6-10 but as cards 1-5 again.  This is due to EpiSuite own indexing scheme. If a card has already been marked as printed it won’t show up in the batch.  The order is determined by the index in the database.  Most likely the order in which the cards were created. To print a card again: Bring up the cardholder in Make/Edit badge> Tools> Set Card Unprinted ImageWare solution: Imageware offers a product called Guard Card/GuardTool as an add-on module. It can use the Microsoft Access for EPI Database by importing the data from the ContinuumDB. The personnel requiring updated badges are in this db and then this tool can be used to setup a batch print specifying a template. EPI software would then match personnel to one of the 4 templates and batch print them.  Note: Product Support has not used Guard Card/Guard Tool and does not support it. Contact ImageWare with any questions http://www.iwsinc.com/

Issue Error message displayed when booting the Network 8000 HOST computer indicating that the DOS file system cannot be initialized or a message displayed indicating that QDOS file is busy.  If these type of messages are displayed while the HOST system is booting, the DOS applications including PSI will not be available from within the HOST system. Product Line Other, TAC IA Series Environment Network 8000 HOST Software versions 6.x or 7.x Cause During bootup, the HOST software initialization checks for the presence of a PC-DOS partition on the computer's hard drive. If this PC-DOS partition is found, the command files needed to access PC-DOS are created or modified based on the partition number containing the PC-DOS operating system.  If the system is physically rebooted by power cycling or a power fail occurs, one or both of the PC-DOS control files may be left in an unusable state. Resolution The following steps can be used to correct this issue. Exit the Host by entering a q at the Host Login. At the QNX Login enter superman for both user and password. At the $ prompt enter the following four commands, pressing the Enter key at the end of each command: chattr /cmds/start_dfs s=-b chattr /net_8000_cmds/mount_xdos s=-b frel / cmds/start_dfs frel /net_8000_cmds/mount_xdo Re-boot the HOST

Issue Bindings to PVB and PVR blocks in function block programs are lost after upgrading from 1.3 to 1.4.1. Environment StruxureWare Building Operation 1.4.1 Cause Text from Release notes for 1.4.1, page 38 10.2.2 Bindings to Public Variables and Public Constants in Function Blocks Bindings to Public Constants and Public Variables will be lost after upgrade from 1.3 to 1.4.1. The names of these Public Constants and Public Variables will be listed in the Conversion log produced by the 1.4.1 Device Administrator at the upgrade. Resolution After upgrade to 1.4.1 do the following: Locate the Public Constants and the Public Variables listed in the Conversion log. Select the Function Block Program that includes Public Constants or the Public Variables listed in the Conversion log and open the Edit Bindings View. Lost bindings will be displayed with: "Invalid- Variable not allowed to have a reference" Make a note of these bindings. Quit the Bindings View. Select and Edit the Function Block Program(s) that include the Public Constants or Public Variables, move a Function Block slightly to enable an insignificant change of the program to be discovered by the compiler. Save the Function Block program (the program then compiles again). Open the Binding View and re-bind the lost bindings. You will now also be able to select in which direction the value should be transferred. Save the bindings.

Issue Specifying engineer wants to know the input impedance of the voltage inputs on the MNL-10Rxx / 15Rxx / 20Rxx controllers.  This information is not in the data sheet. Environment MNL-10Rxx controller MNL-15Rxx controller MNL-20Rxx controller Cause Job specification requirement Resolution The minimum input impedance for a MNL-10Rxx /-15Rxx / -20Rxx  UI configured as a voltage type input is 20K ohms.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue Function Block Editor does not open. Product Line EcoStruxure Building Operation Environment SmartStruxure Function Block Editor Cause There could be many reasons but in one of the case we found a malware called "sprotector.dll" somehow trying to hook into the Function Block Editor dll's. This malware is then crashing and prevents Function Block Editor from starting. SProtector.exe is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this program. Resolution Reinstall this computer's Operating System completely, if that's not an option you can read more about how to remove "sprotector" here: http://malwaretips.com/blogs/sprotector-exe-virus-removal/

Issue Is there any CRN (Canadian Registration Number) available for the Satchwell DWA pockets used for STP sensors? Environment Satchwell DWA Pocket STP Cause For some applications, a CRN number is requested for components that are part of a pressurized system.  Resolution Unfortunately, no CRN numbers or certificates are available for the DWA pockets.

Issue CX Controller and children i2 devices moved from one DB to another via ASCII dump file. Now when reloading the CX without the children i2 devices getting MFC error on reload of Controller when the IE table is being reloaded. Environment CyberStation CX controller I2 Infinet devices Cause Because all the controllers have been moved to a new DB the information in the  IE table in the I2 devices is invalid. Resolution Must reload the CX including its children i2 devices, this will ensure that a new IE table is sent to all devices as the devices will be reset and reloaded.

Issue How does the documented minimum pulse width translate into maximum pulses per minute? Environment All software/ firmware versions Cause The documentation defines the minimum pulse duration, not the number of pulses per minute. Resolution The documented 20ms min pulse duration for the Xenta 411 applies to both On and Off states. A complete min pulse cycle would be 20ms On + 20ms Off (50% Duty cycle), which equals 40ms. Therefore the max number of pulses per minute is 1000*60/40 = 1500 pulses/min or 25 pulses/ Second (25Hz).  

Issue Prior to installing an older MNB-1000 (sitting in the office unused), the firmware was updated to the most recent release.  Right at the completion of the upgrade, an 'Error 15' occurred.  However, a power cycle of the controller seemed to reset it.  The firmware revision was correct.  A database was installed successfully and the controller communicated with the WorkPlace Commissioning Tool. What does 'Error 15' signify and is it enough of a concern to not install it on a jobsite? Environment MNB controllers WorkPlace Commissioning Tool Cause Error 15 indicates that WorkPlace Commissioning Tool could not determine if the controller restarted. Resolution Since a connection was possible after the firmware upgrade and a power cycle, then the MNB-1000 is fine to continue to use.

Issue A jobsite consists of several (independent) buildings each installed with a UNC-520. They are not networked together (i.e. standalone) and each one has a different projectID.  The customer would like to use Workplace Pro to do some occasional changes and scheduled database backups.  Can a copy of Workplace Pro be purchased / provided without the need to purchase the Enterprise Server as well? Environment Niagara R2 Cause Unusual jobsite configuration with several standalone UNC-520 controllers and no Enterprise Server. Resolution Workplace Pro can only be purchased along with the Enterprise Server software.  It cannot be purchased in any other configuration. Perhaps an arrangement can be made with the local Schneider-Electric branch or I/A partner for temporary usage of a pc with Workplace Pro.

Issue The AO output on the SE7600 controller is either off or on instead of modulating. Environment SE7600F Room Controller Cause The SE7600 Room Controller is expecting a Discharge Air Sensor to be connected in order to detect minimum heating temperatures. While this is missing it will not modulate the heat based on room demand. Resolution Install a 10k Type 2 Discharge Air Sensor between the DS an Comm terminals or add a 10k resistor to allow the unit to modulate heat based on room spacetemp.

Issue What is a quick way to read a dynamic value from LNSDDE server? Environment InVue Cause Trying to confirm if the value of a snvt is updating and reading accurately - without using InVue. Resolution LNSDDE server and Microsoft Excel are both DDE compatible. Open a new sheet or book in Excel. Find the snvt in LNSDDE and copy / paste the link into one of the cells in Excel.  After hitting enter, the cell will display the dynamic value of the selected snvt. This is a good way to troubleshoot the LON programming and controller communication from the field all the way back to the server - without adding InVue programming to the troubleshooting process.

Issue When a graphic is opened in WorkStation, the graphic work area is just white. If the mouse cursor is moved over the white area, it is possible that some objects will show. Environment Detected in SmartStruxure version 1.4.1 WorkStation Cause This is caused by an issue in the graphics card display driver. Resolution Update the graphics card display driver to the newest version. Sometimes you will need to refer to the manufacturer of the card, and not the manufacturer of the PC.

Issue Netcontroller 2 offline with CPU LED and Ethernet LED's on solid. This occurred after electrician installed new equipment in the same cabinet. Environment Netcontroller 2 Continuum Cause Controller database has become corrupt. Resolution Clear controller RAM and Flash and reload controller. In this instance, the Controller did not seem to respond to pressing the "reset IP" button for 30s. Removing power and battery connections for a minute and then reconnection power cleared the memory. Able to see device online and reload from the Workstation after this.

Issue The option to download the application to a MNL-800 controller is not available in StruxureWare Building Operation Workstation. Environment StruxureWare 1.1 or higher Cause For the download option to be available the MNL-800 version must be 2.0. Resolution There are two options to handle this issue: Upgrade the controller board to version 2.0 Treat the controller as a 3rd party LON device by importing the XIF file and handling the program in an external version of WorkPlace Tech.

Issue Card Reader gets a valid card read but does not unlock the Door. Environment All versions of I/Net using DPU's 7910, 7920 and SCU 1284. Cause The Door does not have an Exit Reader but the parameters are set for Anytime. Resolution To resolve the issue, the following steps need to be followed: Connect to the Controller Select Controller/Doors Select the door in question and click on the Modify button In the Editor, at the Exit Reader, click on the drop down menu and select None from the options. Click on Okay and close out the Editor.

Issue Vista Server trends, logging BACnet, M-bus or modbus values, are not updating. The same value being logged over and over. Environment TAC Vista Xenta 700 TAC Xenta 913 Cause This is due to a bug in the Xenta Server firmware, and happens if you have a menta application that uses other modbus values than the ones being logged. If you open a graphic or the value columns the log works.   Resolution This issue will be fixed in 5.1.9. 5.1.8 hotfixes for Xenta 913 and Xenta 700 are available on request from PSS.

Issue Pin point crash issue: • Pinpoint crash • Scroll bar does not work on upgrade from older revisions of CyberStation • Making changes to a graphic created in Pre 1.94 CyberStation causes the graphic canvas size to become corrupted • Copying objects/controls of a graphic and pasting them to the same graphic causes the graphic canvas size to become corrupted    WebClient DMZ issue: This hotfix corrects an issue where web.Client positioned in the DMZ only communicates in one direction.   Web Client Personnel Area issue: This hotfix corrects an issue where the web.Client IE browser PC becomes disconnected from the web.Client server when attempting to remove area(s) of personnel objects. It also corrects an issue with web.Client not removing area(s) if the personnel records are not re-opened after saving. Environment Windows all versions Continuum 1.94 SP1  Web Client  Cause This is due to bugs which have been discovered and have now been fixed    Resolution Please go to the below link for hot fixes that apply to your problem, there is also a complete install pack of SP1 which includes all hot fixes which should be installed if SP1 has not already been applied CyberStation & web.Client Service Packs v1.94 Hotfix

Issue Default system message No. 19997 Contact Sigma Support is shown in the Sigma Alarm Manager Environment Sigma 4.00 IC-Modbus Cause Sigma System messages are held in a master file, in early versions of Sigma this file could be edited to include messages for new integrations or new error messages. From Sigma 4.0 and later system messages are now hard coded into the system and can no longer be edited. If an undefined system message is received it is likely that a later version of controller firmware is installed in the field and the Sigma software does not contain the newer system message. Resolution If an unknown error message is received, the Sigma software should firstly be upgraded to the latest version. To assist in tracing the source of errors related to IC-Modbus (system messages 19992 - 20002) the exception code from the modbus device describes the failure mode, in Sigma the reason is calculated as follows: System Message Number = 19992 + exception code seen in Modbus message -1 Thus 19992 = Illegal function code 19993 = Illegal data address 19994 = Illegal data value 19995 = Slave device failure 19996 = Acknowledge delayed 19997 = Slave device busy 19998 = ??? (undefined error code ) 19999 = Memory parity error 20000 = ??? (undefined error code) 20001 = Gateway path unavailable 20002 = Gateway target device failed to respond.