Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance.
Issue
Function Block Editor does not open.
Product Line
EcoStruxure Building Operation
Environment
- SmartStruxure
- Function Block Editor
Cause
There could be many reasons but in one of the case we found a malware called "sprotector.dll" somehow trying to hook into the Function Block Editor dll's. This malware is then crashing and prevents Function Block Editor from starting.
SProtector.exe is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this program.
Resolution
Reinstall this computer's Operating System completely, if that's not an option you can read more about how to remove "sprotector" here:
