Building Automation Knowledge Base

Issue Cannot import lon Lon Device template. Field stays red after browsing in the correct XIF file. Import button does still grayed out after browsing the correct XIF file. Environment StruxureWare Building Operation 1.3 and earlier Cause There is a problem with some regional settings. We have seen this using Turkish regional settings so far but the are probably other languages that will also cause the issue. Resolution Stop Workstation Open control panel Go to Regional and Language Options Change standards and formats to English. Click ok Start workstation again and import the file. Add your devices Close workstation Open Regional and Language settings and change back to your language Open workstation

Issue   Schneider Electric portfolio replacement actuator for Controlli MVF515 Environment Controlli MVF515 Forta M1500 Cause   A replacement for Controlli MVF515 is requested by customer. Resolution MVF515 is replaced by the Forta M1500. Linkage kit required is depending on application, but should not be necessary when just replacing the actuator.

Issue Eventlist in StruxureWare workstation is filled very rapidly with the following messages: - * Modbus group re-factorized - * Modbus group factorized - * Modbus illegal data address Environment StruxureWare Building Operation 1.4.818 Cause The problem is that it is illegal registers in the Modbus register group or groups. Modbus is trying to resolve this by refactoring the factoring and refactoring but is not successful. Resolution The possible solutions are: Identify the illegal Modbus point in SmartStruxure and remove from the subscription. Solution Split the group in to two so that the illegal Modbus point is left out of the groups. Disable group poll and Force individual point polling by setting incorrect function code for the group.   If it is difficult to identify the illegal Modbus point then you can use solution 3 to do this.

Issue What port is used for the Niagara R2 LON and Serial tunnel clients? Environment Niagara R2 Cause Want to modify network routers to allow port forwarding for tunneling Resolution The port used is the same port used as the UNC station. By default, the port is 80.  So, both tunnel clients also use port 80. If the station port is modified, the tunnel clients will use the new port number.

Issue For email alarms to work properly with Continuum, Outlook needs to be started before Continuum and a mechanism is needed to delay Cyberstation startup to allow time for Outlook to start. Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Outlook needs to be started before Continuum, if both are placed in the startup folder, Outlook may not start first. Resolution Use a batch file (DelayContinuum.bat) to delay the startup of Cyberstation  -Create the file and place it in the Continuum folder It should contain the following lines: @echo off ping -n 30 localhost> nul C:\Progra~1\Continuum\Continuum.exe Note: 30 is the amount of pings, experiment with the number to allow Outlook to open -The shortcut target will be the path to the batch file, but don’t use the .bat in the target (Ex. C:\progra~1\Contin~1\DelayContinuum) Lastly, in the shortcut properties, select run minimized.

Issue A Fieldserver device was successfully commissioned in a Niagara R2 station using LON. The Lon Link Manager shows all related bindings with a status of "service_type_error".  None of them will bind. Environment Niagara R2 Cause Most Fieldserver devices using LON typically require a different service type other than the default 'standard' binding type. Resolution Change the binding type from 'standard' to 'critical'.  Then try to bind them.

Issue Which frequency is used by the Zigbee wireless communication protocol used in the SmartStruxure Lite? Product Line EcoStruxure Building Expert Environment SmartStruxure Lite SE7000 Zigbee Cause 2 different versions of Zigbee (W and P) are used, depending on generation of product. Resolution   W and P are using the same layer IEEE 802.15.4 at 2.4 GHz frequency, only the "language" is different. (they can't talk to each other) For more information and details on the different Zigbee protocols, please see: Zigbee on Wikipedia Zigbee Alliance

Issue When an alarm is sent to a printer Alarm Receiver, the printer prints several pages for one alarm. Environment Vista Printer Cause A normal, modern laser printer does not have coding that allows it to take a break in the middle of a page and start again later. When a print job starts it will consume the whole piece of paper. An alarm in Vista will print one page for just that one alarm. Depending on the alarm it could span multiple pages. Resolution Only a dot matrix printer can be used because they can print on impact. Correctly programmed you will get one alarm on each row. The programming needs to be done with the printer manual.

Issue Why do the default Continuum Menu pages not look "sharp" on very high resolution monitors? Environment Cyberstation V1.94 Cause Only one set of default .bmp menu screens are provided with a Cyberstation install. Resolution The default menu pages supplied in a Cyberstation V1.94 SP1 installation are bitmaps of 1020 x 662 resolution. If you are using a very high resolution monitor with a much higher resolution you may want to re-draw these example menu pages to suit the sites requirements.

Issue Error code 29506 installing SQL Management Studio Environment Windows 9 SQL Management Studio Express Cause Windows permissions Resolution Run the command prompt as an administrator and launch the .msi file from there to install the management studio. Go to Start\All Programs\Accessories Right click on command prompt and select run as administrator Launch the .msi file from the command prompt.

Issue Can a Jace-Nxt installed with Niagara R2 be cleared and re-installed with Niagara G3?  It's from an existing jobsite that was R2 and is now being converted to G3. Environment Niagara R2 Niagara G3 Cause Jobsite is upgrading from Niagara R2 and G3. Resolution Yes it is possible.  Use remote desktop to connect to the internal Windows desktop and proceed to install Niagara G3 as is done on any Windows box. If the Jace-nxt has a hard drive, there will be plenty of free space to install Niagara G3.  If it has the flash drive, space is limited.  You may have to completely remove R2 to get the installation files for G3 copied over and installed.  A G3 license will have to be purchased for the unit. Note:  Tridium does not offer this 'upgrade' type of service.  It is a do-it-yourself task.

Issue Jobsite has some existing Microsmart and ASD controllers that will eventually be replaced with LON or BACnet controllers as budget allows.  Can they co-exist on a UNC-520? Environment Niagara R2 Cause Existing controllers that cannot be replaced right away due to budget limitations. Resolution The two drivers and their jar files will not conflict.  They can be both installed and work independent of each other.

Issue When emailing an alarm from the ENC the timestamp is always the time the alarm occurred; even when the Alarm email is due to an acknowledgement or return to normal. Environment G3, ENC's, JACE's Cause The default "body" property of the EmailRecipient contains only the %timestamp% which represents when the alarm occurred. Resolution Additional parameters can be added to the EmailRecipient "body" property to provide the "return to normal" and "acknowledged" timestamps. The return alarm timestamp can be added with %normalTime%. The acknowledged timestamp can be added with %ackTime%.  

Issue Is the "Card Reader Power" specified in the datasheet per reader input or the controller total? Environment ACX5740 ACX5720 Cause It does not define on the datasheet if the reader power specified is for each reader input or the controller total. Resolution The reader current available specified on the ACXII datasheet is for each of the reader inputs. The jumpers on the board are used to define if each channel is supplying +12VDC or +5VDC. Each of the 4 reader inputs on an ACX5720 or the 8 reader inputs on an ACX5740 can supply the following: Either: 120mA @ +5VDC Or 180mA @ +12VDC If a reader is used that has a peak (Maximum) current consumption that exceeds this then it must be powered from a separate external power supply.

Issue Procedures and processes to secure I/A Series G3 (AX) Systems Environment I/A Series Niagara G3 (AX) Systems Cause Users accessing system without permission Potential damage done by malicious entry to the system Resolution The attached document describes how to implement security best practices in an I/A Series Niagara G3 system. While it is impossible to make any system completely impenetrable, there are many ways to build up a system that is more resistant to attacks. In particular, this document describes how you can help make an I/A Series Niagara G3 system more secure by carefully configuring and using.  Passwords Accounts and Permissions Authentication TLS and Certificate Management JACE-8000 Settings Additional Settings Please note that while all of these steps should be taken to protect your I/A Series Niagara G3 system, they do not constitute a magic formula.  Many factors affecting security and vulnerabilities in one area can affect security in another; it doesn't mean much to configure a system expertly if your JACE is left physically unsecured where anyone can access it.  Note: Schneider Electric strongly recommends upgrading to the latest I/A Series G3 version 3.8 maintenance build that implements numerous security updates.  Before updating any system, make sure to review the build included documentation to understand the behavioral impacts of the security enhancements. Download the Niagara AX Hardening Guide for more details.

Issue ACX57xx stops granting access through doors until the controller is reloaded. Controller will work fine for a while then stop granting access again. Controller has been replaced. Environment ACX5740 ACX5780 Cause One power supply is powering both the controller and the controller strike outputs. Resolution Install ACX57xx in conformance with the ACX57xx Controller Installation Instructions.

Issue For example: >  Can a I/A Series G3 3.5.34 station in an ENC be edited with a 3.7.106 release of Workbench? >  Can a I/A Series G3 3.6.47 station in an ENC be edited with a 3.6.406 release of Workbench? Environment I/A Series G3 ENC or JACE controller (any 3.x release) I/A Series G3 Enterprise Server or Workbench software at any 3.x release Cause When engineering a mixed system it is advised that you use the correct version and brand of Workbench to connect. This insures that the modules on your Workbench will be compatible with the modules used by your station.  It is known that connecting with a different set of modules, i.e., different release, can result in a few odd behaviors or display problems or it may not allow you to connect at all. The incentive to upgrade is primarily for the new features. But it is also convenient to have all your stations at the same build so that you do not have to load different builds of Workbench to properly design and maintain the site. Resolution There are two solutions to this issue. Upgrade the older stations to the latest release. Install multiple copies of the I/A Series G3 software on the engineering computer and use the appropriate version when editing an existing ENC or JACE station.  When more than one version of the I/A Series G3 software is installed on the same computer, you must load the corresponding version of the Niagara platform daemon before attempting to use the Workbench software.  There are two ways to load the Niagara platform daemon.  When newer versions of the I/A Series G3 software are installed, a Windows Start menu folder is created for that version.  The "Install Platform Daemon" command will be found under that folder.  After running that command and allowing the Niagara Daemon service to start, you can use the "Enterprise Network Server" in the same Start menu folder to launch the corresponding release of the Workbench.  With any version of the I/A Series G3 software, you can manually install & start the platform daemon then start Workbench.  To set the version, start the Niagara console (<release directory>\bin\console.exe) for the version you want to run and then type the command "plat installdaemon".  You can then also start the workbench from that console window by typing "wb" at the command prompt.

Issue How can the priority as set in the Event Notification be used to sort alarms? Environment Cyberstation all versions. Cause The Priority of an alarm is not stored in the Alarm log. Resolution To sort the Active Alarm view by priority: In the Active Alarm view, from the top menu select View, Sort. This will open the sort criteria for the active alarms. There are 3 levels of sort: Primary, Secondary & Tertiary. by default these are Datetime, Name & Value.   For Historical alarms in a list view, the Priority of an alarm is not recorded in the Alarm Event table database, so you cannot filter or sort on Priority when looking at historical alarm logs. Note: The Priority is read from the Event Notification table for use in the live alarm window.  

Issue Part numbers for SVEA Lighting modules. Environment SVEA LON Lighting Cause Part numbers no longer listed. Resolution The SVEA Brand of lighting control products became obsolete as of 1st January 2011. Please see Product Announcement PA-00139.

Issue Is there any duct air velocity sensor available in our portfolio? Environment Duct Air velocity sensor Cause Some applications requires a duct air velocity sensor. Resolution Unfortunately no sensor of this type is available in the Sensors portfolio.