When emailing an alarm from the ENC the timestamp is always the time the alarm occurred; even when the Alarm email is due to an acknowledgement or return to normal.

[Product_Support]

Issue

When emailing an alarm from the ENC the timestamp is always the time the alarm occurred; even when the Alarm email is due to an acknowledgement or return to normal.

Environment

G3, ENC's, JACE's

Cause

The default "body" property of the EmailRecipient contains only the %timestamp% which represents when the alarm occurred.

Resolution

Additional parameters can be added to the EmailRecipient "body" property to provide the "return to normal" and "acknowledged" timestamps. The return alarm timestamp can be added with %normalTime%. The acknowledged timestamp can be added with %ackTime%.