Issue When you get a replacement dongle for a lost NL220 dongle, NL220 will not let you confirm that dongle with the PC. You get an error message that indicates "Only one key can be confirmed and that the key confirmation will be canceled" Product Line Other, TAC IA Series, TAC Vista Environment NL220 Cause There is a NLS credit conflict that prevents the replacement dongle from confirming with the PC. Resolution You can force a confirmation by following these steps. You run NL220 and wait the error message to appear When you have the error message press Ctrl+shift+n This will then let you confirm the new dongle on your computer.

Issue A TGML Graphic is added or imported into Vista. Then when you right click on the TGML Graphic and select " Open Bindings Window" a blank bindings window is opened. None of the objects defined in the TGML Graphic appear in the binding list to be bound to objects in the Vista database. Environment Vista 5.1.7 Cause The TGML Graphic is named with .(dot) characters in the name. E.G. VAV1.1.7 Resolution Do not use dots, dashes or hyphens in the naming convention for any Vista objects. Either eliminate it altogether, or use underscores (_) instead. To correct this issue after the TGML Graphic has been added  with the incorrect naming convention, is: Edit the TGML Graphic and save it out of the database. Delete the TGML Graphic with the name including the . (dot) character. Add a new TGML Graphic using the correct naming convention E.G. VAV1_1_7 Open the TGML Graphic that was saved out of the database and save into the new TGML Graphic you created with the correct naming convention. Note: Renaming the TGML Graphic object from VAV1.1.7 to VAV1_1_7 in the Vista database does not fix the problem.

Issue Vista Server will open but Vista Workstation/Server Setup will not open because  MFC71.DLL is missing   Environment Windows XP Cause Symantec Virus Protection was removed/replaced by Microsoft Forefront Endpoint Protection: Forefront Endpoint Protection Version: 2.1.1116.0 Antimalware Client Version: 3.0.8402.0 Engine Version: 1.1.8601.0 Antivirus definition: 1.131.805.0 Antispyware definition: 1.131.805.0   Resolution Adding MCF71.DLL back to the needed folder will not work. Un-Install Vista Workstation/Hot-Fixes and Re-Install/ Vista Workstation/Hot-Fixes. Verify DCOM settings.

Issue Technical support contact information for Design 360 and Studio 360 Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, Other, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Design 360 Studio 360 Cause Design 360 or Studio 360 has issues requiring technical support assistance which is not provided by PSS. Resolution Schneider Electric Employees should contact PSS who will provide you with your Branch Administrator and Technical Expert contact information. Partners may contact Smartware directly for any support of the tool at: Email: techsupport@smartwaretech.com Phone: (716) 213-2222

Issue What is the difference between Lonmaker 3.2 and "Turbo Edition"?  Environment Echelon LonMaker: 900800130: LonMaker 3.2 Standard Ed. 900800140: LonMaker 3.2 Professional Ed. 900800150: LonMaker 3.2 Std Ed Upgrade 900800160: LonMaker 3.2 Pro Ed Upgrade Cause In some documentation and price lists, LonMaker 3.2 is mentioned as "Turbo edition." Resolution There is no difference between Lonmaker 3.2 and "Turbo Edition." It is just a different name for the same product.

Issue Menta will not accept the format of a decimal fraction without a zero preceding the decimal point. Environment Menta Cause Menta will only accept a fraction that contains a zero before the decimal point. For example, 0.1 is acceptable while .1 is not. Resolution Menta will reject any fraction without a leading 0 in front of the decimal for any fraction, alternatively use a division operator. For example, 1/2 is the same as 0.5, 2/5 is the same as 0.4.

Issue Commission and download to a Xenta 300/400 fails with error message  "Error creating file". Environment Vista 5.x Xenta 300/400 Cause Vista are using the folder C:\Documents and Settings\MyName\Local Settings\Temp at Commission and download to a Xenta 300/400. So the user which have started the Vista server must have authority to write to that folder. Resolution Make sure that the user which have started the Vista server have authority to write to the folder C:\Documents and Settings\MyName\Local Settings\Temp. 

Issue Every 6 second there is an error message in the Vista event log from user "system" that "system failed to log in on node TAVISTA".   Environment Vista 5.x Cause  The reason for the messages is that GetAlive is activated for Icarus( a program used in Sweden which sends SMS when a alarms comes to Vista). Resolution Deactivate "GetAlive" for Icarus. 

Issue What is the maximum allowable distance between two Lon devices on a lon network? Environment TAC Vista 5.1.X  Lon devices such as Xenta 2/3/400 FTT10-A either free or bus topology Cause The physical layout of a building may require nodes to be installed far apart. Resolution The maximum distance between two devices (nodes) is 320m. No node may be more than 320m worth of cable from the bus termination (if bus topology is used). More information can be found in the Lonworks Installation Handbook, chapter 5 "Physical Network Structuring".

Issue Not possible to download a MTA file to a Xenta from the System Plugin. The download was really slow and finished with an error. When the Xenta was decommissioned in Lonmaker it was possible to do the download.   Environment Tac Vista 5.1.7 System plugin 5.1.7 Lonmaker Cause The download problem is probably due to too much traffic to or from the Xenta on the Lon channel or that the Xenta have to much to do. If the problem is too much traffic to the Xenta is most likely to the I/O modules, one reason I have seen before is that an I/O module is specified in the Xenta but it doesn't exist, then the Xenta will try to reach it over and over again and it is very hard to get a download of the mta to work.   Resolution Workaround to get the mta file down:, Decommission the Xenta, Download the file  Commission it again.   To solve it check that no I/O modules is specified in the Xenta which don't exist on the network.

Issue Can't get the net.x automation KNX OPC server to work with Vista on Win Server 2008 R2 Environment Win Server 2008 R2 TAC Vista 5.1.X Cause A non-compatible version of NetX's OPC server is being used. Resolution Use the netX automation Voyager Server UD (Unified Driver) software. This is supported on 64-bit operating systems.

Issue The NV in my Xenta 401 is not updating the value defined in a Xenta 913 Environment Vista 5.xx Cause Network variable is only setup to work between Xenta controller. The network variable will not work between a Xenta 913 and a Xenta programmable controller Resolution The best solution is to insert the LNS or classic network into the Xenta 913 then use a connection object in the Xenta 913 to transfer the value

Issue TAC Vista can not read trend values but all values get written to the SQL Server Test Connection to SQL server from Server Setup is working No queue files Environment TAC Vista SQL Server Cause If TAC Vista runs as a Service it will try to access the SQL data using the account it is started under if you have configured SQL to use Windows user. If the account that the TACOS Service runs under does not have access to the SQL server you will not be able to read any values. The DSS writer service that is used to write the values in to the SQL Database is using the account that is set up in the TAC Vista server setup. Resolution Make sure that the TACOS server runs under an account that have access to the SQL server.

Issue Is it needed to connect DC voltage to trigger the DI of the 301 and 421A What is the max current/voltage that a DI point can handle. Environment Xenta 301, Xenta 302, Xenta 4xx Cause The inputs on the Xenta 300 and 4xx are active inputs from the terminals X1, U1 etc. Meaning the terminal is at high voltage when open.  For a UI (act as a DI) channel, the voltage across open contact is approximately 20 V DC, and for a XI channel,  the voltage across open contact is approximately 33 V DC. To activate the digital input, engineer needs to connect the signal to M ( = 0 volt) terminal, so current flows FROM the X1 to M. So basically we expect a switch that connects M and X1 (U1). Resolution No you only need a switch that connects M0 to X1 or U1 (or other digital, universal input). Note: It is recommended to have a non-voltage dry point relay switch to protect the digital input on the controller and IO module.

Issue Can individual window contacts be used in a Master-Slave configuration of Xenta 121? Environment Xenta 121-FC Xenta 121 -HP Cause Want to use Master-Slave functionally but still use each controllers window contact to control that controller. Resolution In general exception modes are not allowed for slaves because this overrides the Master-Slave functionality. Also there are no way to prevent the master to turn on/off all slaves using it's own Window contact.

Issue What is the replacement for TAC Xenta  511-B Need TAC Xenta 511 with modbus support Environment TAC Xenta 511 Cause The TAC Xenta 511-B is obsolete. Support for Modbus have been added to the TAC Xenta 511 Resolution TAC Xenta 511 now has support for Modbus.

Issue If more than four STR 350/351s are needed to be added into one Xenta 700 controller, the rest ones from the fifth one can’t be added for the Add menu for STR35x has been grayed out. Environment Xenta 700 STR 350/351 Cause Only four STR 350/351s can be added into one Xenta 700 controller. Resolution If it is really needed that more than four STR 350/351s are added into one Xenta 700 controller, these STR 350/351s can be added as LonWorks devices in the Workstation, instead of in Xbuilder.But with this method, the configuration window of STR 35x in Xbuilder can’t be used. The entire configuration to STR 350/351 can only be realized on the panels of them or through SNVT value setting in the Workstation.

Issue Is it possible to use Lonmaker 3.1 with TAC Vista 5.1.8?  Environment TAC Vista 5.1.8 Lonmaker 3.1 Cause Compatibility between older version of Lonmaker and newer version of TAC Vista. Resolution You can use Lonmaker version 3.1 with TAC Vista 5.1.8. For a complete matrix of compatibility, please download the latest version of the Compatibility matrix from the Extranet: Follow these instructions to download the Vista Compatibility Matrix Go to the Buildings Business Extranet and browse to Products > TAC Vista > Documentation Click Compatibility Matrix in the Left hand navigation bar Download the latest TAC Vista Compatibility Matrix (link located on the right side of the screen). Verify that the planned or existing installation uses compatible software

Issue How to override the valves in a TAC Xenta 101-VF Fully open valve with TAC Xenta 101-VF Fully close valve with TAC Xenta 101-VF Environment TAC Vista TAC Xenta 101-VF Cause Sometimes you need to override the valves. Resolution In TAC Vista or Lonmaker find the SNVT  nviValveOverride HVO_OPEN opens both valves HVO_Close closes both valves. Don't fill in anything for flow or percent.  

Issue Get error message "access denied" when trying to create a objects in the root folder in Vista Workstation. Environment Vista server and Workstation 5.1.7 Cause If open "Authority" for a object in Vista the "Database owner" is specified. Usually the "Database owner" is $Administrators in this case it was the System user for the Vista server object. Resolution Change the "Database owner" in the Vista server object by clicking on " Take ownership" to $Administrators from system.