Building Automation Knowledge Base

Issue Configuring a Smart Sensor in a B3 controller in StruxureWare Building Operation using a simple script program to display temperature. The temperature does not display in the Smart Sensor LCD. Environment Automation Server with B3 controllers Cause SmartStruxure 1.4 attaches a _AV, _BI, etc. to the BACnet name Resolution Remove the _AV, _BI, etc. from the LCDDisplay BACnet name Download the controller again The display functions as suggested

Issue When you drag and drop and Xenta programmable controller in to a new folder it remains in the existing Xenta group. Environment SmartStruxure 1.5 Cause The drag and drop feature is not designed to make new Xenta Group bindings. The controller will be moved but remain in the existing Xenta Group membership. Resolution Two options exist to move a controller into a different Xenta Group  Make a new Xenta Group, save the existing Menta application out of the database and then delete the device.  Add a new folder then add the Xenta device into that folder and select the previously saved Menta file.  A new Xenta Group will now be created .  Select the controller you wish to move, using right mouse click, select Copy. In the new location use the right mouse click Paste Special command.  When finished delete the original controller.

Issue What type of sensor element is used in the STR300? Environment STR300 Cause The HVAC European+Sensors+Catalogue.pdf on the Extranet, as well as the datasheet for the STR300 Series says that the sensor element is PT100 Class B. Resolution The actual sensor element for the STR300 that are made today is NTC Thermistor 10 kOhm. The output from the STR300 is 4-20 mA.   The documentation will be updated shortly.

Issue I have created a project in the Project Configuration Server (PCS) on my computer. Now I would like to move this to the customers computer how do I do that?  Environment StruxureWare Building Operation 1.5 and later versions. Cause You move a project database from an off-site computer to a customer site computer, when a project cannot be deployed from an off-site computer. Resolution On the source computer, in WorkStation for Projects, ensure that the project is backed up. For more information, see Checking the Backup Status of a Server . Close WorkStation for Projects. Wait 5 minutes to ensure that the project is closed. A project closes 5 minutes after the last user has logged off.    When multiple users are working with the Project Configuration Server, make sure a stop of the Project Configuration Server Windows service does not negatively affect your projects before closing.   In Software Administrator, in the Project Configuration Server tab, copy the path of the Projects folder. In Windows Explorer, in the Address box, paste the path of the Projects folder. Move the individual project folder to a USB drive or to another appropriate media. On the target computer, in Software Administrator, in the Project Configuration Server tab, copy the path of the Projects folder. In Windows Explorer, in the Address box, paste the path of the Projects folder. Move the individual project folder from the USB drive to the Projects folder. The project can now be opened in WorkStation for Projects on the target computer Make sure that the versions on both PCS servers is the same.

Issue Manually selecting warm start on the restart variable or using a program to try to set it will not work Environment B3 SmartStruxure Continuum Cause Attempting to set the restart or accrestart system variable to work start will not work and may generate errors Resolution The b3885-V does not have an onboard battery, so the warm start option isn't available. Cool start or Cold start are the only options.  Programs that attempt to set warm start will need to be modified to do a cool start and use backup to flash.

Issue An analog Modbus value has specific values when the system is in error. For example: 0 = No Error 1 = Over Current Acc 2 = Over Current DeAcc 3 = Over Current Constant Speed How could an alarm be defined to trigger when the object has Value = 2? Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.5 Cause When using a Modbus analog value, it is not possible to create an alarm on a specific value. Resolution Instead of a Modbus Analog Value, create a Modbus Multistate Input. With a Modbus Multistate Input, it is possible to connect a multistate alarm which gives the option to create an alarm on a specific value.

Issue There is a display issue with PE programs running in a b3 device, depending on program code the current line shown maybe incorrect showing a line that is NOT the line the program is currently at, this issue exists in all versions of SBO. Note that program execution is not effected, the execution of the program iscorrect, it is only the CL shown that maybe incorrect. Issue will be fixed in SBO 1.6 Environment Workstation AS b3 Cause Firmware defect Resolution The defect has been corrected and the fix will be released in SBO 1.6 Currently there is not hot fix available for this issue.

Issue The Schneider Universal Plug-In 2.5.1 s registered in StruxureWare and the XIF file for the MTN880601 is imported into the StruxureWare database.. After adding the device and choosing Configure, the Plug-In is not launched. Instead comes an error message saying, that no plug in matches the program ID. Environment StruxureWare OpenLNS Cause XIF files that, during the installation, is not placed in the Import folder, may not be registered correctly in OpenLNS. Resolution In the StruxureWare Control Panel, under "LNS Plug-in Registration", you may have a selection "Import device templates in LNS." Select this to import the XIF file (device template) into OpenLNS database.

Issue How to display a binary on/off value for fan the following hardware outputs for a Xenta 102-AX graphic page: Fan command Heat 1 command Heat 2 command Damper open Damper close Environment Xenta 102-AX StruxureWare Building Operation TGML Graphics Cause Universal Outputs 1, 2, and 3 on a Xenta 102-AX are controlled via percent based values. Through hystereses, they will turn on and off. Without knowing the previous status of the output, values between 1% and 99% will be unclear as to the present value of the output. Note: due to this SNVT being of a user-defined type, TAC Vista Workstation is unable to display these values. This solution can only be applied to a SmartStruxure Solution. Resolution Navigate to the Xenta 102-AX object in Building Operation Drill down to Node Object [0] > nvoRawHwValues > Universal Outputs Current Value Use the following signals for a true/false status of each command: Damper Drive Down State Damper Drive Up State Universal Output1 state (fan) Universal Output2 state (heat 1) Universal Output3 state (heat 2)

Issue Which SQL collation setting should be used with StruxureWare WebReports? Environment StruxureWare WebReports installation and settings. Cause IT departments may wish to know which settings are/should be used if they are managing the Reports server SQL database. Resolution During the installation of Report Server,  the collation settings are configured automatically for 'StruxureWareReportsDB' at the database level and not at the SQL Server level. Irrespective of any collation settings at the SQL Server level.

Issue When trying to login to Linux console via Device Administrator the console display says the Admin account is locked out.   Environment StruxureWare Building Operation 1.5 Linux WinSCP Cause Linux cannot be accessed via Device Manager Console or utilities like WinSCP. Resolution Access to Linux in the AS no longer available in StruxureWare Building Operation 1.5

Issue Distributed Link Architecture DLA with StruxureWare Building Operation Environment Large TAC I/NET Seven site with StruxureWare Building Operation installed Cause Does Distributed Link Architecture (DLA) supported with StruxureWare Building Operation as the front end? Resolution TAC I/NET allows you to define a system-wide total of up to 100 links in order to connect controller LANs to the TAC I/NET system. In the traditional TAC I/NET system, if you use Xenta 527 Routers (NPRs) to connect remote controller LANs (i.e., sites) to TAC I/NET, each site consumes one unique link address. This limits the traditional TAC I/NET system to a maximum of 100 sites. The purpose for adding Distributed Link Architecture (DLA) capabilities to NPRs, and to the TAC I/NET IOServer, is to allow multiple NPRs to share the same link number. In a system that is configured to use DLA-enabled NPRs, up to 64 sites can share a single link address. The shared link is referred to as a distributed link. The use of distributed links allows the TAC I/NET system to support up to 6400 sites. Note: TAC I/NET’s system-wide limits of 6,400 controllers and 100 link addresses must be observed, regardless of whether or not DLA functions are enabled. For example, if your TAC I/NET system already contains 6400 controllers, implementing DLA will not allow you to expand the system with additional sites of controllers. TAC I/NET Seven DLA is supported with Building Operation

Issue Are mirrored values or mirror programs required in the AS when interfacing to MNB controller objects? Environment Automation Servers or Enterprise Servers Cause Confusion around this subject. Resolution No, since the MNB controllers support COV subscriptions it is not necessary to create mirrored values or programs in the AS. 

Issue SBO v1.4 will not learn MSTP devices on MSTP Network #1354 on Cimetrics BACnet IP Server Environment SmartStruxure v1.4  Cause BACnet in SBO v1.4 and 1.5 does not work with BACnet routers that do not have their own device object. The BACnet Router for Network #1354 is a Cimetrics device which is hosting the MSTP network where 97 devices will not come into SBO. The trace log (attached) has many entries like this: 2014-09-17 19:46:29.105 [1176806464] nsp.pin.BACnet Router for Network #1354 is broadcasting from unknown device -- ignored (BACnetMain) 2014-09-17 19:46:29.110 [1176806464] nsp.pin.BACnet Unable to add proxy for device Device_96 (ID=96), CStatus=0x80050019 (BACnetMain) 2014-09-17 19:46:29.110 [1176806464] nsp.pin.BACnet Router for Network #1354 is broadcasting from unknown device -- ignored (BACnetMain) 2014-09-17 19:46:29.115 [1176806464] nsp.pin.BACnet Unable to add proxy for device Device_97 (ID=97), CStatus=0x80050019 (BACnetMain) Resolution BACnet in SBO v1.4 and 1.5 does not work with BACnet routers that do not have their own device object. It is fixed in future release v1.6. Not much can be done about for sites with 1.4 or 1.5 unless the 3rd party BACnet router (in this case the Cimetrics device) has a configuration option to assign it a Device Id.

Issue Want to create reports from an AS Environment Automation Server Cause To be able to create reports you will have to have an ES and a reportserver installed. However you can export a trendlog to XML or CSV and create you own report with a thirdparty software. Resolution Install an ES and a reportserver or export a trendlog to CSV or XML and use a thirdpart software to create your report.

Issue Could the L-VIS screen be manage even if the operator is using latex gloves? Environment Loytec L-VIS Cause The screen used on Loytec L-VIS is resistive, and due to that can be managed with latex gloves. Resolution The screen used on Loytec L-VIS is of resistive type, and due to that can be managed with latex gloves.

Issue Field engineer needs to convert a TAC I/A Series project from R2, GCM or Signal but can not find the link on iPortal2. Environment TAC I/A Series project files to be converted to SBO Cause User does not have permission to make a purchase through the iPortal2 website. Resolution The field engineer / technician submitting the job must have the right to make purchases through the iPortal2 web site http://iPortal2.schneider-electric.com. The branch or partner office iPortal administrator must give the engineer/technician the right to make purchases through the iPortal site.   The user's purchase limit must be set to at least one dollar ($1).

Issue When trying to discover via BACnet they broadcast the same instance ID. Need Dent Viewpoint software and RS485 converter to change the Instance ID prior to doing Find New BACnet Devices. Environment BACnet MSTP Cause Documentation Resolution Use Dent Viewpoint software and RS485 converter to change the Instance ID prior to doing Find New BACnet Devices.

Issue When updating to SmartStruxure 1.5 BACnet IP devices go offline from either ES or AS Environment SmartStruxure Automation Server SmartStruxure Enterprise Server Cause The upgrade to SBO 1.5 can sometimes cause the BACnet IP network interface to lose the IP broadcast address. Resolution Verify the BACnet IP Network interface configuration to see if anything has been lost. Re-enter settings for IP broadcast address to establish connection with BACnet devices again.

Issue If the conversion line on an input is more complex than a single line of script, can a function be used? Environment BACnet b3 Controller Analog input conversions / scaling. Script programming, functions Cause The code required to scale an input is more complex than a single line of code. Resolution It is not possible to use a Script Function in the conversion line of an input point, however quite complex formulas can still be entered that scale the ElecValue when the point is evaluated. The format of an input point conversion line is still:     ElecValue / 1000   The automatic scaling table is also available in the b3 inputs for linear conversions