Issue Where to find a sample XSLT file for the Personnel Import Utility Environment CyberStation PIU Personnel Import Utility Cause Not known cause Resolution CyberStation online help includes a sample XSLT file for the PIU. In the CyberStation's Online Help index tab enter 'XSLT File' In the Topics Found window select 'Sample XSLT file' and click the Display button.

Issue Need to add new generation of Infinet controller(s) to existing NetController with old system such as Infinity system with SX8000 and Continuum 1.4 or older version. Environment Continuum ,   SX8000 Net Controller / NetController (CX9900 , CX9940 , CX9000 , CX9200 , CX9400 , CX9702 ) Infinet controller (i2 controller , i1 controller) Cause Older version of Continuum (v1.4 and older) and Infinity system (SX8000) does not  provide controller type of i2 controller when you create Infinet controller under NetController. Resolution The i2 controller (including i286x–V models) can be used as direct replacements for existing Continuum VAV controllers on all versions of Continuum and SX8000 installations.  Select the controller type of the same model number. I.e. : For i2865-V , select TCX865 .

Issue MFC errors or Continuum crashes when trying to start after moving a database to another PC Product Line Andover Continuum Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause The startup attempts to resolve the Workstation instance in the database and if it can't you will receive MFC errors or Continuum will crash. Resolution Ensure that the sp_changedbowner 'andover97' query was run against the database on the new PC. Perform a Workstation initialization by taking the following steps: Start Database initialization> Select Workstation Fill out the appropriate fields under General and Database This should bring you back to the Database Initialization screen if it resolves all the fields properly Launch Continuum and now the error should be resolved

Issue Method to load controller dump file (.DMP) or Personnel import file (.CSV) into Continuum from a DOS command line.  (LOAD CMDLINE.EXE PE) Environment Continuum Cyberstation Cause Need to import data into Continuum automatically on a regular basis. Resolution This will be a two stage process, a program in the Cyberstation (Workstation) that uses the "Load" command and a trigger from outside Continuum using CMDLINE.EXE.   1. Workstation Program Use a variation of the following Fall thru program to import your dump file into Continuum. ===== Start Code ============== 'Fallthru Program created in Cyberstation. 'Called manually from command line "run LoadDumpFile" line 1 print "Line 1 - got here, going to line 2 - ", date goto 2 line 2 print "Line 2 - got here, attempting to load file" load "c:\CntrlDump.dmp" -o -x print "Line 2 - end - check distribution properties for status" ===== End Code ================   2. Trigger to run program. As for the CMDLINE.EXE options, options used for the ReportCmdLine.exe program and have successfully run the CSV import program from an MSDOS command line. At the DOS prompt type the below. This produces the same result as performing "run LoadDumpFile" at the Continuum command line: "C:\Program Files\Continuum>cmdline.exe" /o Root\FoderForWks253\LoadDumpFile /u acc /o switch is the location of the object in Continuum. /u is the Continuum user that has access.

Issue There are several workstations in a LAN network. Some workstations can display correctly in the Continuum explorer object tree, but some workstations can not. All of the workstations can display in the listview. All the devices can do teach correctly. Environment Windows XP Sp3 Continuum 1.92 Cause The outofservice check box has been checked Resolution From the listview, select the workstation which can't display correctly Right click on the workstation and select open From the general page, uncheck outofservice Restart Continuum.

Issue In Pinpoint, display the Photo of the person who has just swiped a card so it can be compared to a live image. Environment Continuum Cyberstation all versions Cause It is not clear how to dynamically update a Pinpoint graphic to show the last person entered Resolution In Pinpoint Edit mode, from the Active Components menu select the "Personnel Picture" or select the “Active Personnel Picture” from the Active Components toolbar. A Grey "Personnel Picture" box will appear on the page, this can be moved/ sized as required. Animate this to the Door required and use the door attribute “LastPersonEntrd” this will update the photo on each card swipe. If required you can define a fade delay time in seconds back to a default image.

Issue If a controller will be offline for an extended period of time, is there a way to make it not show up in the Alarm View as offline? Environment CyberStation Network level controllers (CX, ACX, bCX) Cause If a controller will be offline for an extended period of time, is there a way to make it not show up in the Alarm View as offline? Resolution Edit the controller and on the general tab select the "Out of Service" checkbox. This sets the "To State" in the Active Alarm View to "Return to Normal" and the Value to "Out of Service". It also relieves the workstations from the task of probing and looking for a response to a probe until the out of service flag is removed.

Issue Customer wants to email alarms from standalone CyberStation. IT dept will not allow use of corporate Exchange Server. Partner added MS Exchange and MS Outlook to the PC running CyberStation. Outlook can send email but CyberStation will not send email alarms. Environment Standalone CyberStation v1.93 MS Exchange and Outlook Cause With MS Exchange and MS Outlook on the PC running CyberStation, CyberStation will not send email alarms. Resolution After confirming and reconfirming that the email setup was "by the book" but CyberStation still would not email alarms, the partner moved CyberStation and Outlook to another PC and left MS Exchange on the first PC. Emailing alarms is now working fine. We do not know definitively that all three cannot reside on the same machine, but it looks that way.

Issue Continuum is configured with a separate Continuum Network for each time zone.  However, when a workstation in one time zone sets the time in a controller in another time zone to the current time, the UTC offset does not adjust the time by the number of hours difference between the two zones. Environment Cyberstation Time Zones Continuum Networks UTC Time Synchronization Cause Need to synchronize controller times across multiple time zones. Resolution The local time for controllers in each Continuum network must be set by a workstation program.  Controller times are set on each Continuum Network by setting the time in the Infinity Controller with the lowest ACCI ID.  This is done using a Plain English program in the workstation.  All other Infinity Controllers will automatically synchronize the time and date to the controller with the lowest ACC ID. If the workstation and the Continuum Controller are in different time zones, the program must compensate for the time difference by calculating the controllers local time from the workstations local time.   This does not happen automatically. This is because the value that is being set in the controller is the system variable that represents the controllers local time and date, and not some external time and date.

Issue What schedule attribute can be used to get the Next Occupancy Time & Next Unoccupancy Time on my graphics? Environment Continuum CyberStation PinPoint Schedule Cause Need to display a schedules Next Occupancy Time on a PinPoint graphic. Need to make a calculation using a schedules Next Occupancy Time in a Plain English Program. Resolution For a Continuum schedule those values will be accessible via the date times that are attached to the Occupancy Time  and UnOccupancy Time fields in the schedule. These fields update with the next time when the current occupancy period expires. The "TimePiece" Plain English keyword can be used to extract the different parts of the Date time value i.e. the Month, Hour etc. See Online help for formatting.

Issue Need to move a b3 controller to another comm port. Product Line Andover Continuum Environment Cyber Station BCX Controller Various versions of B3 controllers Cause Controller is installed on wrong comm port. Resolution Go offline editing Create all the Infinet controllers on the new destination commport assigning them the same or available Infinet ID as the controller that is on the original commport but a false serial number. Drag and drop copy all the points and programs from the original controller to the new controller. Once all the information is copied to the new controller then go and change the serial numbers of the original controllers to a false serial number. Verify that all the points and programs were correctly copied and are intact. Then go into the new controllers and change their serial numbers to what the serial numbers of there originating controllers were. Then move the physical infinet connection from the original commport to the new commport. Next go back to online editing. At this point you should see all your infinet controllers come back on line. Finally reload the complete site. Find new bacnet devices and save b3 controllers to database. It is important to note that if a site reload is not done, any controllers that are referencing points in the relocated controllers will have to have these object references verified and repaired in cases where the references have been lost.

Issue On the delivery tab of the EventNotification editor there's a checkbox that says, "Send to all workstations". Why is it grayed out?   Environment CyberStation Cause On the delivery tab of the EventNotification editor there's a checkbox that says, "Send to all workstations". Why is it grayed out?   Resolution This was added to the editor many versions ago, expecting to be implemented. A decision was made to not implement it but it was never removed. One reason for not implementing this was that many large systems have many workstations spread over multiple sites and time zones. This checkbox would make it too easy to cause unwanted alarms sent to too many locations. It was decided that a better idea was to require the programmer to thoughtfully select individual workstations.   

Issue 'Unsupported feature' error when saving a program with the sendemail keyword in PE with Cyberstation 1.74 SP2 on a 9680 or 57xx controller Environment Continuum 1.74 SP2 9680 Netcontroller 5740 Netcontroller 5720 Netcontroller Cause Sendemail feature was added to the 2nd generation of controller, but will not work through a program with 1.74 SP2 Resolution Several feature were added in 1.8x including the sendemail functionality to use to send an email directly with controllers in a program. Upgrade to 1.8x or above.

Issue Have (10) i2885-V-WL (Wireless Infinet) which need to be changed to regular RS-485 hard-wired (Infinet). How is this done? Environment CX9680 i2885-V-WL Cause Have (10) i2885-V-WL (Wireless Infinet) which need to be changed to regular RS-485 hard-wired (Infinet). How is this done? Resolution Simply flash any Infinet II –V VAV Controller from a wireless Infinet to a wired Infinet II or even to a wired BACnet or Wireless BACnet –VAV controller in just one step. The –V VAV Series are the first Andover Continuum controllers to allow a change in the controller operating system with a simple firmware upgrade. The hardware model number doesn't change. For example, an 866-V will always be an 866-V, but through software that same 866-V can change in firmware from an i2866-V to a b3866-V-WL with one upgrade in the field. Also, the i2 -V controller firmware type can be identified using two onboard LEDs (i.e. wired vs. wireless, BACnet vs. Infinet). Notes: The Roam-IO2 cannot be used to flash a wireless controller to a wired one. The Roam-IO2 cannot communicate to a wireless controller. Non -V controllers should not be flashed in the field. Trying to do this runs the risk of turning the controller into a brick.  To flash non-V controllers, send them to repair.

Issue A CX9200 running Continuum v1.500030 will not upgrade the node count from 64 to 127. Environment CX92000 Xdriver, Webserver Cause A CX9200 running Continuum v1.500030 will not upgrade the node count from 64 to 127. Resolution CX9200 boards were manufactured before UPD flash files were used to upgrade the options set in EEPROM (like the node count). The CX9200 options are upgraded by loading a serial DMP file (available through Repair) and then resetting the controller. In this particular case, the controller would appear to accept the dump file with no error, but the node count did not change. The issue was resolved by upgrading the firmware chips to version 1.52 or later, and then loading the dump file from the Repair Dept. To avoid paying for a firmware upgrade just to increase the node count, the workaround is: Temporarily install v1.52 firmware chips Do the upgrade with the DMP file Reinstall the old chips Note: A similar thing is true if looking to add the Webserver option to a CX9200. If you have Continuum v1.52 chips installed, then you can get a dump file from the Repair Department to add the webserver option. If the board is older than v1.52 you will need to send the board into Repair for them to make the change.

Issue A project calls for an ETR503-LCD which I can purchase though the Schneider Electric iPortal. Is this a programmable smart sensor? Environment Continuum field controllers ETR500 ETR501 ETR502 ETR503 LCD ETR Cause A project calls for an ETR503-LCD which I can purchase though the Schneider Electric iPortal. Is this a programmable smart sensor? Resolution The ETR503-LCD is not a programmable "smart" sensor. It's a wall-mounted 10K thermistor sensor with an override pushbutton and setpoint slider. These points can be programmed as inputs and Plain English can be used to perform control or alarming but the LCD is fixed function - just displays the temperature. There are no terminals or jack for extending the RS-485 network for a field service tool. The data sheet  and manuals can be found on the iPortal website. https://iportal2.schneider-electric.com/

Issue A project requires iClass cards and readers. Are these available in Infinity 37 bit format and are they compatible with Continuum? Environment CyberStation ACX57xx AC-1 family ACX7xx Cause A project requires iClass cards and readers. Resolution HID iClass cards with the Infinity 37 bit format are commonly used with Continuum. If you use the iClass cards you must use an iClass reader since the operating frequency is different than standard prox (13.56MHz vs. 125KHz). Continuum does not know the difference between a standard prox Infinity 37 bit and an iClass Infinity 37 bit card. All Continuum cares about is the data stream from the reader. In Continuum you just set the card format in the door editor to Infinity 37 bit for either type. The iClass cards and readers can be ordered from Schneider's iPortal. You must fill out a form that asks for various card attributes - just like standard prox cards (quantity, start card number, site code, if you want card number printed on it, if you want a slot punch, etc)

Issue After a loss of memory and subsequent send to controller the values do not reset to their previous value. Environment Cyberstation 1.9X NetController II Cause The Numeric value when controlled by a program will not save the last value to the database. Resolution Edit the Numeric and set the value. In order for the value to persist, the setpoint flag must be set to true. Perform a backup to flash.

Issue Running an ActivityEvent ListView with filter longer than one week (example - One MonthToNow).  Listview returns 13621 events. When trying to page down the list,  CyberStation locks up. There are 3 popup windows that occur in this order: Error: Continuum has detected an internal error. If you continue experiencing problem, it is recommended that you shutdown and restart Continuum. Reason Code: 4 ListView: It is illegal to call out while inside message filter. CONTIN~1: The RPC Server is unavailable. At this point CyberStation must be shut down via ContinuumProcesses.exe and then restarted. Environment CyberStation v. 1.81 Windows XP   Cause RPC error occurs and CyberStation locks up when running a large listview. Resolution Increase Windows virtual memory for the workstation from the default value (set by Windows) to a custom size. The "Initial Size (MB)" should be set to a minimum of 1000MB (per the CyberStation Installation Guide). For fastest performance do not set the Maximum Size (MB) to more than the amount of RAM. This will avoid using the hard disk for the virtual memory and RAM is faster than disk drives. If necessary to run the task, increase this setting beyond the amount of RAM. To change the virtual memory settings open Control Panel. Then System>>Advanced tab>>Performance Settings>>Advanced tab>> Virtual Memory Change.

Issue Points are configured to display video using Video Monitor when they go into alarm but the video is not being displayed on alarm. Live video is working fine when opening the Video Layout. Product Line Andover Continuum Environment CyberStation v 1.93 Cause Points are configured to display video using Video Monitor when they go into alarm but the video is not being displayed on alarm.   Resolution Check the following: In the Security Editor for the workstation (the one with all the Locks & Keys) make sure all the CyberStation users have a group that includes, at a minimum, the "View" key in VideoLayout class, the "View" key in VideoServer class and the "Run Video Monitor" key in the Miscellaneous folder. On the Preferences tab in Workstation editor, for all workstations that need to pop alarm video, make sure the following are set: 27. Use Video Monitor; 28. Process Video Events : True and 29. Process Video Alarm Points : True. Check the event notification that Display Video' action is selected