Issue What graphic editor do you recommend for creating backgrounds for pinpoint graphics? Environment CyberStation Cause What graphic editor do you recommend for creating backgrounds for pinpoint graphics? Resolution One may get a different answer to this from everyone asked. Personal preference and familiarity with one graphics editor over another affects the answer. So does the desires of the end user - both cost and complexity. Some are happy with simple 2D drawings; other want (and will pay for) 3D renderings and more advanced backgrounds. Some people swear by good old MS Paint. There are tricks which you can learn that make it more powerful than most of us know. Often the backgrounds are done as BMPs and then saved as JPEG (smaller size = faster load time). Another nice thing about Paint is that it is always on every workstation. Two other common applications are Adobe Photoshop and JASC PaintShop Pro. They are powerful but they cost money, and if you develop graphics in their proprietary formats offsite, you'll probably want to buy the program for the site workstations, or at least for all the employees who may need to tweak the native files.  

Issue Is there any way to connect two smart sensors (TTS-SD-LCD-1) to one VAV controller (b3855-V) or other BACnet control board? This is a simple office application but the spec requires Smart sensors for VAV boxes and a few large zones have two sensors controlling one box. Environment CX bCX b3 smart sensor, TTS-SD-LCD Cause Is there any way to connect two smart sensors (TTS-SD-LCD-1) to one VAV controller (b3855-V) or other BACnet control board? Resolution More than one smart sensor connected to a Continuum VAV box will present some issues. The smart sensor uses a three wire connection to the controller smart sensor port as follows: The controller communicates with the keypad and the display of the Smart Sensor device over a single wire (the PWR connection). The RET line is the return for both the communications line and the internal thermistor. The input signal is the active lead from the Smart Sensor thermistor. Its connection is labeled according to a controller-specific input assignment. This input must be configured as a general Temperature input.   The controllers are not designed for more than sensor - having only the one smart sensor connection.  You'll only have one temperature input and the reading will be incorrect if you wire two thermistors to the one input. If you are just trying to display the same info and/or provide a second location for override, that may work. You'd need to test it - and it would not be a supported configuration.

Issue Personnel with area link schedules fail to distribute to all Controllers if they are not on the same logical network. Environment Continuum Cyberstation CX9900 CX9680 CX9702 ACX5720 / ACX5740 Cause The Continuum Access Control system is not designed to allow Areas to cross logical networks. An object from one network is not able to be referenced in another network. When trying to share area link schedules across networks, the data can not be shared and the personnel with those links are not distributed down to all controllers.  Resolution The solution for this is a user workaround where the access control site is re-designed so that there are no longer areas that span multiple networks. EXAMPLE: Suppose we have an installation with sites in NYC and LA, two logical networks have been created in the Continuum db, NYC_Acme and LA_Acme, access to the different areas is controlled by personnel schedules and the requirement is that the users have the same access whether they are working in New York or Los Angeles. The solution is to create two sets of areas and two sets of schedule points, such as.... NY_Lobby, NY_Lab, NY_Cafeteria, these areas will be associated with the doors that are physically located at the New York city location. LA_Lobby, LA_Lab, LA_Cafeteria, these areas will be associated with the doors that are physically located at the Los Angeles location.  NY_LobbySCH, NY_LabSCH, NY_CafeteriaSCH, these schedule points are created in one of the controllers under the NYC_Acme network and assigned ONLY to the set of areas specifically created for the New York location so that everything is contained within the logical network. In the same way, LA_LobbySCH, LA_LabSCH, LA_CafeteriaSCH are to be created and used within the LA_Acme network.  

Issue Initiating a Find New Bacnet Device will not bring 3rd party device into the system. Can successfully find BACnet device using another front end system. Environment  Cyberstation Cause Workstation device node ID set to 1 Resolution The workstation Device Node ID must be set to a unique value and cannot be duplicated by any other device.  Best practice is to make the Device Node ID equivalent to the CyberStations ACCNetID when creating the workstation in Continuum Database Initialization.

Issue Does Continuum provide a way to monitor the 61850 protocol? Environment Continuum Cyberstation 61850 protocol Cause Protocol support Resolution Continuum does not provide a means to communicate with the 61850 protocol either directly or xdriver.

Issue If a Security Level has been created in Cyberstation and is no longer required how can it be removed? Environment Cyberstation all versions Cause It may be required to remove a Security level from a system or to remove its action from an object. Resolution It is not possible to delete a Security Level after it has been created in Cyberstation. You can however remove the security level action from an object: in the Security Level tab; to de-select the security level right click and choose "Clear Selection".

Issue Workstation program functions while logged on to Continuum but stops functioning when the user logs off. The program disables with the error ''You do not have sufficient access to do the requested operation.'' being displayed in the Run Time tab of the program properties. Environment Continuum Cyberstation Cause When Continuum is logged off, the access rights of the default ACC user are used for things such as when Workstation programs run. If the ACC user has had its security settings restricted then these restrictions are applied when the correct user (who may not have these restrictions) is logged off of Continuum. This could then result in a workstations program trying to read / write or do some other action that it is not allowed to do under the current restriction. Resolution Modify your security restrictions on the ACC user to allow for actions that your Workstation Program is trying to perform.

Issue Unable to select DVR when selecting Video source device in Video Object control in a Pinpoint Graphic. Environment Continuum Cyberstation Pinpoint Graphics Endura DVR Cause The Video Object control in Pinpoint is not able to have an external DVR as the source. It is only able to show images from internal cameras connected to the Workstation such as by USB or the older Integral Flashbus card.   Resolution The Video Object control only supports cameras connected to the Cyberstation through the means of USB or an Integral Flashbus card. Alternatively, there are two options available to show video from an external DVR/camera in a Pinpoint Graphic. Configure a VideoLayout or Video Monitor object and link this to the DVR and camera you wish to view. Create a button on the graphic to launch the required camera. If the camera is an IP camera and supports streaming, use the embedded Webpage control on the Pinpoint graphic to link to the webpage streaming the camera image. Note: This is a resource heavy way of displaying video in Cyberstation and isn't recommended. The integration that is offered to Endura or Digital Sentry are the best solutions for displaying video in Cyberstation.

Issue What is the life expectancy of the LCD display of smart sensors with available display? Environment Smart sensor with LCD display Cause Display life expectancy. Resolution The Life expectancy of an LCD Display is 50K hours. Note: Life is reduced if LCD works under direct sunlight. If you use a LED backlight in a LCD module the life expectancy of the LED is 30K to 50K hours, depending on the forward current. EL backlights are available but we don’t recommend them because of their short life (3K hours) and EMC problems. The AC voltage is generated by the DC to AC inverter.  

Issue We have spare Continuum CX9400 controllers which we need to replace the damaged Infinity ones on a old SX8000 installation.   Environment CX9400 Eclipse Continuum, Infinity SX8000 Cause SX8000 Flash files are not posted on the Extranet and the product is obsolete. Resolution It is not possible to downgrade a CX9400 Eclipse from Continuum back to Infinity in the field, this is a one way process to upgrade using a Continuum Flash file in SX8000. There are no Infinity flash files that would allow you to go backwards. Your only option would be to contact your local Repairs department and arrange to have the controller shipped back to the factory where they should be able to re-load in the Infinity Operating system.  

Issue Added new standalone CyberStation and bCX. Existing Phoenix controller on Siemens system generated a conflict error when the workstation is started. Environment CyberStation bCX Cause New CyberStation was assigned ACCNetID =191; Device Node ID = 191. Phoenix controller was using 191 as its address, too and so there was a conflict between the Phoenix address and the CyberStation Device Node ID. Resolution The CyberStation Device Node ID is grayed out in the device editor and therefore cannot be changed. If you run the Database Initialization (DBInit) program the Device node ID is editable. However, if you change it and try to save it you will get a duplicate IP address error. Perform the following: Shutdown CyberStation, change the workstation IP address in Windows. Run the DBInit program and create a new WS with different name, folder, ACCNetID, DeviceNode ID. Log back into CyberStation. Delete the old workstation (with the conflicting Device Node ID). Shutdown CyberStation. Change the IP address in Windows back to the one you had already assigned it.. Restart CyberStation. Edit the workstation object. Verify the Primary Access Server and Auto Download settings are correct. Perform a Teach. Make sure there are no conflicts and all the controllers are online. Reload the network controllers. Reloading the network controllers may not be required but is good practice after making changes such as this. You're better off knowing now if there is a problem than after you leave the site.   

Issue BCX randomly resets during broadcast storm on the network. Environment BCX4000 BCX4040 Firmware 4.50064 Cause During a broadcast storm, overwhelmed comm port causes controller to reset. Resolution Uprev the BCX to firmware version 4.500065.

Issue How to configure logs to update only on value change. Environment All CXs All i2s All b3s Cause Only logging a new value when the value has changed is useful to save on memory usage. It is also preferable in most binary value trends. Resolution Configure the point's log as type = LogInstantaneous AND Interval = 0 days 0 hours 0 minutes 0 seconds. This is referred to as a semi-log configuration.

Issue Is it possible to downgrade a WEBC-2-PRO-USB Security Key to a Single-user key with webClient enabled? Environment Continuum Cyberstation webClient Cause Incorrectly ordered the wrong webClient upgrade for Single User environment. Ordered a new WEBC-2-PRO-USB security key instead of ordering a "-WC2PRO" option for the current SU key.  Resolution It is not possible to change a WEBC key to an SU key. You will need to upgrade your current SU key to enable the webClient users. This can be arranged through your normal local repair process.

Issue Alarm generated on the point or EventEnrollment can be seen, but the alarm is not logged on the Workstation. The alarm cannot be seen in the Active alarm viewer, meanwhile, an error prompt pops up frequently that says "You can't access AccVideoRecordingsrvc.exe." Restarting Continuum, allows the user to see the previous alarms log on, but new alarms don't work. Environment LAN system Continuum 1.93 Cause AccVideoRecordingSrvc.exe has a problem. Resolution Copy a new AccVideoRecordingSrvc.exe to correct: Close Continuum CyberStation From the Continuum install CD, Cyberstation1.93\Continuum\Contin~1.cab, copy the file Accvideorecordingsrvc.exe and paste it into the Continuum install directory. Default is C:\Program Files\Continuum Restart Continuum and test the alarm

Issue How can I use a Combo Box control to select and launch a ListView. Environment Pinpoint CyberStation Combo Box Graphic Panel Cause Customer wants to be able to select a listview, graphic, etc. from a Pinpoint graphic panel using a Combo Box. Resolution Creating the Combo Box on a Pinpoint Graphic. Create a String object named "ObjectName.Str" Edit the graphic panel. Add a Combo Box from the Active Component menu. Right click on the boarder of the Combo Box Select the ObjectName.Str object you just created. In the selection text, add a line with the Alias of each listview you want to launch from the Combo Box. Save and run the graphic. Linking the Graphic Name to the object that is to be opened. Create a fallthru program called GraphicLaunch.Pr Have the program compare the ObjectName.Str text with the alias of specific objects. When the ObjectName.Str text is the same as the text of the object, launch that object using the Show command. For example: LINE COMPARENAME   If ObjectName.Str = "Alarms_LastHour" then     Show Alarms_LastHour     Stop   Endif   If ObjectName.Str = "Alarms_Today" then     Show Alarms_Today     Stop   Endif

Issue Do users need to be members of group 1 for Windows Authentication to work? Environment Windows XP Windows 2003 Server Windows 7 Cause Confusion regarding the On Line help definition pertaining to the use of  Windows Authentication. Resolution You do need to be a member of Group 1 to enable Windows Authentication in the general preferences. Steps to follow: Using Windows Users and Computers on the Domain Server: Add "Acc" as a member of the domain.  Note:  Acc belongs to Group1 by default. Add accounts for all the Continuum users that will have access to the application. Using any Continuum Workstation: Log on to the computer using the domain account. "Acc" Log on to Continuum using "Acc" Open general preferences and make Line 16 = True Create all the Continuum users and assign them to any group, Note: The users you create in Continuum must also have a account created in the domain. You do not have to use the same account to log on to the computer as the account you will use to log on to Continuum. The Continuum account will follow the Domains password policy.

Issue Cannot upgrade the OS of i2 controller with the error message of "Controller Type Mismatch" . Environment NetController (bCX9640) InfinetController (i2xxx) Cause When upgrading the i2 controller to the latest version AND the version of NetController (bCX9640) is couple of versions older than the i2 controllers new version. Resolution Upgrade the NetController to the latest version of OS first, reload the NetController, reload the i2 controller and then upgrade the i2 controller to the latest version.

Issue Workstation programs are periodically getting disabled. Environment CyberStation Cause Workstation programs are periodically getting disabled. Resolution If not already done, add Line E to the program. For examples and syntax refer to CyberStation help file under the LINE statement. For those not familiar with Line E, when used in a program, the program will automatically go to Line E and execute the code there when an error occurs (instead of disabling the program).  Line E can be used for many purposes. It can add a delay and then restart the program, or turn on a flag that alerts the operator of a problem, or it can run another program, or close an open commport.

Issue Windows processes are showing when continuum shuts down instead of just Cyberstation processes Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause The Cyberstation installation has become corrupted Resolution 1. Verify that Continuum is running on a supported Windows Operating System for that version. Check the Continuum Compatibility Matrix. 2. Uninstall Cyberstation, Reboot, Reinstall