Issue The Modbus IP X Driver can operate in 2 modes Client & Server, can it poll multiple servers in "Client mode", or serve to multiple clients in "Server mode"? Environment Modbus TCP/IP X Driver XDriver IP X-Driver, X Driver, Client Server Cause Clarification required on the functionality of Modbus IP interfaces. Resolution A Continuum controller can only support 1 IP level X Driver. The Modbus IP X Driver can be configured in Client or Server mode but not both (that would require 2 Controllers)  In Server mode the Modbus IP X Driver can serve data out to multiple clients on the same network. In Client mode the Continuum Modbus IP X Driver can co-exist with another IP Modbus client on the same network/ device. It can also poll multiple servers. When polling a 3rd party Modbus IP Server that can also be polled from a second Modbus IP Client, you will need to determine from the supplier if it supports multiple simultaneous sessions. In both Client and Server configurations the number of different sockets (different IP addresses it can talk to) is dependent on the controller used. A bCX1 has a total of 128 IP sockets, but a number of these are used by the regular workstation comms, others can be used for add on options like SNMP alarming, so I would not recommend on communicating with more than around 80 different devices from 1 controller. Currently the NCII only has around 30 available sockets (although this is planned to be increased in a future firmware revision).  

Issue After creating a CX or BCX controller, the controller will not come on line or will go off line after a reset/reload. Only restarting Cyberstation seems to bring the device back on line. Environment BCX CX Cyberstation Cause Have more than one NIC in the PC (Not supported) Having the primary NIC (Local Area Connection) not the #1 NIC in the advanced list. Resolution Disable the other NICs in the PC Open the Network Properties Environment (Properties of "My Network Places") Click on the Advanced , then Advanced Settings menu. In the Adapters and Bindings tab, make sure the primary NIC is at the top of the list. If not, move it to the top. Save and close. Restart Cyberstation.

Issue What is the Max object count in a B3 controller. Environment   Continuum 1.7X Continuum 1.8X Continuum 1.9X B3 Controllers Cause What is the Max object count in a B3 controller. Resolution The max object count for B3 controllers is 250.   200  user 50 reserved for System Variables

Issue On a city wide network there are several SQL instances to choose from, will this be an issue with Continuum. Environment Continuum Cyberstation SQL Cause Product compatibility with several instances of SQL Resolution Continuum workstations will be setup with the Continuum Database Initialization and all workstations will point to the same SQL instance where the database is created. Having other instances of SQL installed on a network will not cause an issue.

Issue At times running a vbscript from webpinpoint is needed and you may receive an error after configuring the button that webpinpoint cannot find the vbscript you are trying to run. Environment Webclient Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There is some configuration and file placement required to get this to work. Resolution Create a button on a graphic in Continuum and set it up as follows: Action Start windows program Windows Program c:\windows\system32\wscript.exe Command line argument (Hello.vbs is an example script) Hello.vbs (This is the vbscript you are trying to run) If you only place hello.vbs in the system32 folder you will get an error when pressing the button in webpinpoint that it can’t find c:\program Files\Webclientpinpoint Copy hello.vbs to c:\program Files\Webclientpinpoint The script should now launch. Caveat: This was a very basic test, not all vbscripts may launch depending on their content. Warning! Allowing vbscripts to run in IIS and on websites is potentially dangerous because viruses and malicious software can be introduced this way.

Issue Replaced old infinet controller with a second generation infinet controller.  Getting duplicate serial number when I bring try to bring the second controller online.. Environment i2 Continuum SQL Cause A misallocation of serial numbers exists between the database. Resolution Reload the InfinityController with attached objects, but not attached controllers. 

Issue Unable to connect to a NetController I using a terminal emulator program such as hyperterminal. Unable to access controller webpage using MS Internet Explorer. Environment InfinityController Internet Explorer HyperTerminal Terminal Emulator Controller webpage. Cause The controller is configured with an IP address other than the factory default address. The controller is configured with an unknown IP address. The laptop PC is connected to the wrong port on the controller. Resolution To determine what IP address the controller has been configured for Start a LAN capture on the laptop PC using WireShark or EtherReal Power cycle the controller. Once the controller has reset it will send out an gratuitous ARP packet that will contain the controllers IP address. Second Generation Controllers Connect a PC directly to the controller alone with a single ethernet cable. Verify that the connector cable is connected to the correct port on the laptop PC (Do not use a USB Media convertor) Verify that the connector cable is connected to the correct port on the Controller. Verify that the IP setting on the PC and the IP setting of the controller are within the same subnet. If Web Server Security is enabled  on the controller you must use https:// rather than http:// before the IP address. If the controller has an IP reset button Hold it down for 60 seconds to restore the factory default IP address. Change the IP setting on the PC's network interface to 169.254.1.2 Attempt to access webpage using the default address  169.254.1.1 If the controller will not come on line reflash the firmware using RoamIO or Cyberstation.  Determine if the Web TCP port was changed from the default Note: A controller does not necessarily have to show up as being online in CyberStation in order to be flashed. If this will not work try bringing the controller into Cyber on a new test database, then reflashing.     First Generation controllers                                               Verify that the serial cable adapter has the correct pin configuration.  Verify that the cable adapter is not damaged or defective. CX9200 Ensure that the pins on the EPROMS that may have been switched from Infinity to Continuum are not bent

Issue A CX 9680 Netcontroller II does not provide access events to Cyberstation 1.80 Environment Continuum Cyberstation 1.80 Cause Incorrect firmware version Resolution Continuum Cyberstations versions 1.74 sp2 through 1.81,  CX 9680 controllers will need to be at firmware version 2.000xxx Continuum Cyberstations versions 1.82 through 1.9x,  CX 9680 controllers will need to be at firmware version 2.100xxx NOTE: Controllers are shipped with the latest firmware versions. If you are using Continuum Cyberstation 1.74sp2 - 1.81 you may need to down rev the firmware version.

Issue As a last resort when a Cyberstation is offline or there are difficulties connecting to a database, it is necessary to change the Workstation Initialization fields using the Windows registry. Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Partial objects in a database and registry entries occasionally get out of sync. Resolution Caution! Editing of the registry can be potentially dangerous, make sure someone who is familiar with using regedit completes this procedure. It is best to get a restore point of the Windows PC, if the version allows, prior to taking the following steps. Shutdown Cyberstation From Windows, Start> Run> Regedit Expand the hives(folders) to HKEY_LOCAL_MACHINE\SOFTWARE\Andover Controls Right Click on Andover Controls and select export, name the file and save. (This file can be used to restore the original settings of this branch) Expand the folder to HKEY_LOCAL_MACHINE\SOFTWARE\Andover Controls\Continuum\Settings Double click on Workstation Name (Change this to the name required Ex. WS1) Double click on Network Id and select decimal (Change value data to the number needed Ex. 192) Double click on Device Node Id and select decimal (Change value data to the number needed Ex. 192) Double click on Container Name (Change this to the name required Ex. WS1folder) Close Regedit Go into database initialization and select Workstation and you will now see those settings there. Go to the database tab and enter in the password for andover97 and click Ok. If the database initialization screen comes back(resolves to the database)with no errors, then this new instance of the Workstation was successfully created in the database. Launch Continuum Note: On a 64- bit system the registry location is slightly different. HKEY_LOCAL_MACHINE\SOFTWARE\WoW6432Node\Andover Controls\Continuum\Settings   Continuum queries to get some of the Workstation Initialization parameters (Comments in parenthesis are not part of the query) select  * from device  (Device is the table name, uiname is the column where the Workstation Name can be found) select * from container (Container is the table name, uiname is the column where the Folder Name can be found) select * from device (Device is the table name, networkid is the column where the Network ID can be found) Device ID is not available, but is often the same as the Network ID

Issue Does Continuum support multiple object trend reports? How can I display a report that shows the trend data for multiple objects. Environment Continuum CyberStation BACnet TrendLogs Cause While trend data for a single BACnet point can be reported from the TrendLog object by selecting View Report from the Data page of the TrendLog object editor, it is usually necessary to display comparative trend data from multiple points. Resolution Since BACnet points themselves do not store trend data the way Infinity points do, BACnet requires that another object, the TrendLog object, be used to store this data in the controller.  The trend data for a single object can be viewed by selecting View Report from the Data page of the TrendLog object editor to which the point is attached.  Continuum Report objects can be used to view BACnet trend data. Unlike Infinity points, BACnet points are not added to the Report objects member list  since BACnet points contains no trend data.  Instead the TrendLog object which has been configured for, and to which the BACnet point has been attached, is added to the Continuum Report TrendLog member list. Multiple TrendLog objects can be added to the member list of a Continuum Report. The member list is the Trend Log window found on the Filter page of the Report object editor.   The configuration of the Report object editor should be as follows. Data Source: Current Value Report Type:  SnapShot of Trend Log buffer contents. Chart Type:  Text (data schedule)  or Trend (graph)

Issue Using BACnet Multistate points within Continuum Environment Continuum BACnet Cause Can't use Multistate points values to trigger graphics or other objects Resolution A third Party Multistate BACnet object needs to be mapped to a Continuum Infinity Numeric before it can be read as number. A third Party Multistate BACnet object may be read as State 1, State 2, state 3 or On, Off, -On or other values These should be either mapped to Infinity Strings or Numerical to be displayed or measures as required. eg. ContinuumNum = BACnetFullPath\PointName (if a number is required) Then a ContinuumString can be set based on the ContinuumNum value if the text read from the third party point requires modifying. Other MultiState Bacnet Notes When setting the value of a third party Multistate Bacnet Objects eg "Heat", "Cool", "Auto", "Off", try using an integer ie WriteProperty(Bacnet Object, 4, 1) rather than WriteProperty(Bacnet Object, Heat, 1) Note: Some 3rd party bacnet devices default their multi-state values to 0 instead of 1. Cyberstation will not accept a default value of 0. Get the 3rd party vendor to set the default to 1 if possible.

Issue When configuring an Infinity Schedule, why can't I select an object from another controller for the Occupancy Point? Environment Continuum CyberStation WebClient Schedules InfinityController Cause Trying to configure a schedule to control a remote point. Resolution Infinity Schedule objects must control points that reside in the controller in which the schedule resides. Continuum will not allow you to browse to or select points that reside in controllers other than the controller that the schedule resides in.

Issue In some situations, netcontrollers including BCX,CX, and ACX controllers will go offline when doing "teach" and then go back online after a couple of minutes. When reloading the controller, during the period of "teach", controllers go offline. Controller is online with Cyberstation but goes offline during the reload, reloading by class (Numerics, inputs etc) works fine. Environment Cyberstation 1.90~1.93 Windows XP sp3, Windows 7 professional. Cause 1. Some offline cyberstation has same IP address or Network ID as the cyberstation which you are doing the "teach" 2. Also caused by Cyberstation configured for DHCP instead of static ip address Resolution SOLUTION  1: Get rid off the offline cyberstation in the system, or modify ID address and Network ID of your cyberstation. Restart Continuum SOLUTION 2: Assign static IP address to the Cyberstation.

Issue Decoding information from the door's DoorFault attribute value. Product Line Andover Continuum Environment CyberStation CX9702 CX9680 ACX5740 ACX5720 ACX701 ACX781 Cause The door's DoorFault attribute value is a weighted bit map that encodes information about a problem with the door as a whole or with one or both sides of a single reader/dual reader door. Resolution The attribute is a bitmap that contains the following data: Door Fault Codes BIT VALUE DESCRIPTION 1 1 ACX Database Fault 2 2 Entry Keypad Tamper 3 4 Exit Keypad Tamper 4 8 Entry Reader Bit Fault 5 16 Exit Reader Bit Fault 6 32 Bond Sensor Violation 7 64 Unused 8 128 Unused   For example, a value of 2 indicates a keypad tamper at the entry reader, a value of 4 is a keypad tamper at the exit reader, 6 is keypad tamper at both readers and so on. Note: The AlarmEnrollment Alarmed Attribute has a dropdown box that includes Doorfault. Ignore that. Set The AlarmEnrollment Alarmed Attribute to be Value and the Expression to be DoorFault = 2 in order to alarm a keypad tamper at the entry reader.

Issue Can you import a csv file to create infinity controllers. Environment CyberStation Personnel Objects CSV Excel Cause To create objects in Continuum by importing a text file. Resolution A CSV import file can be used to create objects of most classes.  The CSV file must contain the at least three lines A line establishing the class of the objects that are to be created A header line describing the order of the attributes in subsequent lines with each attribute name separated by a comma. A line stating the value of each attribute separated by a comma.  If objects of more than one class are created a new section of the CSV file must be created beginning with the objects class. 

Issue VeederRoot on BCX comm1:  failure to communicate. Environment Continuum CX X-Driver VeederRoot Cause Cannot establish communication with VeederRoot controller via X-Driver. Resolution The VeederRoot controller must have the correct Firmware version in order to communicate via x driver. 

Issue What file formats can be used in Pinpoint? Environment Continuum Pinpoint Cause There are many image file formats available so there is a need to know which ones are supported in Pinpoint Resolution 1. Proprietary Pinpoint Files .pin    Proprietary file format for pinpoint graphic files .bck   Proprietary backup files for graphics panels 2. Image Files .jpg    Joint Photographic Experts group created this file standard .bmp  Bitmap image file .ico    Image file for icons in Microsoft Windows .emf  Enhanced metafile, 32-bit version of the 16-bit WMF (Windows Metafile) format .dib   Device independent bitmap file .html hypertext markup language files used for web browser controls 3. Video Files .avi    Audio video interleave is a multimedia container format .mov  An Apple QuickTime media container format .mpg  An audio video file format know as MPEG designed to compress video and audio (MP3) Pinpoint comes with a number of backgrounds and image files. Adobe Illustrator and other image file software programs can be used to create additional files in the above formats which can be used in Pinpoint.

Issue Wants to have LO-2 with external momentary input switch works with schedule object of Continuum. Such as, when the input is ON and the schedule is ON then the PE program turns the lighting output to ON. Environment NetController(CX99xx & CX9680) IOU module (LO-2) Cause LO-2 provides 2 inputs (the 2 Class II Low Voltage override inputs) for direct control of lighting relays but no input signals are not available on LO-2 or NetController.  Resolution Use other input IOU modules such as UI8 or DI8 for the lighting control switch input, and create a PE program to check the input together with the schedule numeric value before turning the lighting control output value to ON or OFF.

Issue What controller models have full-wave and which have half-wave rectifier type power supplies? Environment All Controllers Cause What controller models have full-wave and which have half-wave rectifier type power supplies? Resolution   Updates Product Rectifier Type       Full  Half Built-in     Wave Wave Isolation   CC-8102-024 X   X   CC-8104   X     CC-8111-024 X   X   CC-8118 X   X   CC-8155   X     CP-25xx   X     CP-8142-024 X   X   CP-8161-333   X     CP-8161-701   X     CP-8261-333   X     CP-8261-702   X     CP-8301 X   X   CP-8301-024 X   X   CP-8391-913 X   X   CP-8511-024   X     CP-8511-102   X     CP-8511-103   X     CP-8513   X     CP-8552   X     PP-2000 Series   X     PP-8121   X     PP-8311-120 X   X   PP-8311-024   X     PP-8516   X     PP-8616   X     PP-8621   X     T155 Series X       T158 Series X       T167 Series X       T168 Series X       TC97-MHP   X X   TC97-S   X X   TC97-SHP   X X   TC-98-M   X X   TC-98-MHP   X X   TC-98-S   X X   TSP7xxx         TSP-8111       08.03.06 VER-PHx-07-S   X   08.03.06 VER-PHx-08-S   X   08.03.06 VER-PHx-09-S   X               i2/b3865   X     i2/b3866   X     i2/b3865-S   X     i2/b3866-S   X     i2/b3865-WL   X     i2/b3866-WL   X               i2/b3885   X     i2/b3885-WL   X               i2/b3867   X     i2/b3867-S   X     i2/b3867-WL   X               i2/b3865-V   X     i2/b3866-V   X     i2/b3885-V   X     i2/b3865-V-WL   X     i2/b3866-V-WL   X     i2/b3885-V-WL   X               i2/b3887   X     i2/b3887-WL   X               i2/b3887-L-115 X   X   i2/b3887-L-115-C X   X   i2/b3887-L-230 X   X   i2/b3887-L-230-C X   X   i2/b3887-L-115-WL X   X   i2/b3887-L-115-C-WL X   X   i2/b3887-L-230-WL X   X   i2/b3887-L-230-C-WL X   X             i2/b3850 X   X   i2/b3851 X   X   i2/b3853 X   X   i2/b3850-S X   X   i2/b3851-S X   X   i2/b3853-S X   X   i2/b3850-WL X   X   i2/b3851-WL X   X   i2/b3853-WL X   X             i2/b3800   X     i2/b3800-S   X     i2/b3800-WL   X               i2/b3804   X     i2/b3804-S   X     i2/b3804-WL   X               i2/b3810   X     i2/b3810-WL   X               i2/b3814    X     i2/b3814-WL   X               i2/b3608   X     i2/b3624   X     i2/b3608-S   X     i2/b3624-S   X     i2/b3608-WL   X     i2/b3624-WL   X               i2/b3920 X   X   b4920 X   X   i2/b3920-D X   X   b4920-D X   X   i2/b3920-S X   X   b4920-S X   X   i2/b3920-WL X   X   b4920-WL X   X   i2/b3920-D-WL X   X   b4920-D-WL X   X             bCX1 Family   X               NetController I   DC Input               NetController II   X               CMX9924  X   X             ACX-2   X               CX9702 X   X             I2200AC X   X   I2210AC X   X   B-LINK-AC X   X   BLINK-F-AC X   X

Issue Analog outputs only put out 4 milliamps.  If you override them on they will put out 20 milliamps.  Should I send this controller in for repair? Environment Continuum Analog Output Cause When the controllers output HOA switch is in the AUTO position an output value of 20mA is indicated but the actual signal produced by the output is 4mA.  When the HOA is in the On position the output potentiometer can be adjusted to produce a 20mA signal. Resolution Move the controller with the analog output issue to another location, or remove all analog output connections to determine if the behavior caused by the field device wiring.