Building Automation Knowledge Base

Issue Can the EasyLobby software be integrated to I/NET Seven only, or can it be integrated to the I/NET Host Tool? Do you have a detailed configuration guide to integrate to I/NET systems? Is there any Visitor Management Software (VMS) that works with I/NET? Product Line TAC INET Environment I/NET Seven I/NET Host Tool EasyLobby Visitor Management Software (VMS) Easy Lobby Cause I/NET site and client is requesting a Visitor Management Software Resolution Concerning EasyLobby, they have a full integration to I/NET; however, it was not a joint effort. They did it on their own without I/NET R&D involvement. I/NET development/PSS has never tested it, and will not support the integration in any way. Please contact  EasyLobby support if there are any integration issues. The product is only supported on Continuum because Continuum in Boston & EasyLobby did that integration together. EasyLobby obtained a copy of v2.40 of I/NET and did their own interface without Product Support Services.  For third party individual management software programs which work with I/NET, search the Knowledge Base for "ID Works."

Issue Process to Move I/NET system from one machine to another so that all configuration settings remain the same. Environment I/NET Cause When copying an I/NET system from one machine to another, one must ensure that all configuration data remains the same.  This data is not all stored within an SQL back up, so additional steps are required. Resolution Back up original PC  -  Back up the Database Open I/NET DbCreate Application Select Verify Db.  Press Start, Ensure there are no errors Select Backup Press Start, Save the file to an external drive  -  Back up the Graphics Files Note the exact folder path for I/NET Graphics (example: C:\Inet Seven Data\Graphics) Copy all Graphics files to an external drive  -  Back up the I/NET Host Configuration (I/NET must be shut down) Open the registry editor (Start - Run - regedit) Expand the HKEY_Local_Machine Folder Expand the SOFTWARE folder Expand the CSI - Control Systems International folder Expand the I/Net 200 Folder Expand the Configurations Folder Right click on the active configuration profile and select Export Save this to an external drive  -  Back up the AMT Configuration (I/NET must be shut down) Open the registry editor (Start - Run - regedit) Expand the HKEY_Local_Machine Folder Expand the SOFTWARE folder Expand the CSI - Control Systems International folder Expand the I/Net 200 Folder Right Click on the Host Configuration folder and select Export Save this to an external Drive Restore to new PC Install I/NET onto the new PC  -  Restore the Database Open I/NET DbCreate Application Select Restore Press Start Choose the file created during the backup process Close DbCreate  -  Restore the Graphics Files Create the exact folder path for I/NET Graphics used on the previous machine (example: C:\Inet Seven Data\Graphics) Copy all Graphics files to this new location.  -  Restore the I/NET Host Configuration (I/NET must be shut down) Copy the file created during the backup process to the new machine Double click on this file to restore registry settings  -  Back up the AMT Configuration (I/NET must be shut down) Copy the file created during the backup process to the new machine Double click on this file to restore registry settings

Issue Trying to install I/NET on 64-bit PCs. Environment I/NET 2.40 and above Windows 7 64-bit Cause The 64-bit operating system is not currently supported in the existing versions of software. Resolution The next release of software scheduled for the Mid 2012, version 2.42 would be compatible with the 64-bit operating system.

Issue Troubleshooting VX communication in a Xenta 527, but the page for starting and stopping communication is missing. Environment Xenta 527 Vista I/NET Cause Xenta 527 version 5.1.6 and 5.1.7 should have native modbus support but the feature Start/stop communication and VXI web Shell Command does not work. This is because the html pages for this two functions does not exist and its planned to be included in later version. Resolution If you have a Xenta 700 with the same version you can just copy them  (/www/config/operator) and paste them via FTP to the Xenta 527 and it will work. The links are present in the menu to the left. Only the pages are missing.

Issue Damper position and Valves do not respond to any commands that are sent to it. Environment MR-VAV-AX Cause The SPL setting on the device was set to 1650, this is a default setting but needs to be set to a correct value otherwise  the damper position would not function properly. Resolution The chart below can be found in TCON147: ASC-VAV-AX Installation Guide, page 69. This shows what values need to be set for this to function. Table 12. Shutdown/Purge/Lockout Values S/P/L Value Mode Cooling Damper Heating Damper Auxiliary Heating Fan Heat 0 to 99 Normal Modulating Modulating Cycling/On Cycling 100 to 199 Lockout - Heat Modulating Closed Off Off 200 to 299 Lockout - Cool Closed Modulating Cycling/Off Cycling 300 to 399 Lockout - Full Closed Closed Off Off 400 to 599 Purge CHF CHF On Off 600 and over Shutdown Closed Closed Off Off

Issue On a new Xenta 527 with software version 5.1.7, the LON communication light flashes indicating that it is looking for a LON connection. Environment All Xenta 527-NPR used for I/Net communications. Cause The Xenta 527-NPR is not a LON communication but since it is running on the same hardware as the Xenta 527 Webserver, Xenta 731 and Xenta 913. Resolution This application does not affect anything on the I/Net side therefore it can be disregarded. Mainly the device is looking to be commissioned and since it does not have a project in it, it will continue to flash red periodically.

Issue Importing an existing Xbuilder project into a Vista Database. Environment XBuilder Vista Workstation Cause Site moving from Xenta Server only to Vista Server Front End Resolution Open your existing Xbuilder Project Select Project>Settings check the box labeled "Send Project backup file to target device" Click OK Press F11 to Sent the project file to target. Once this process is complete you will be able to recover the project file Open Vista workstation. Create a Xenta Server Right-click and edit the Xenta Server XBuilder will open Configure the Xenta servers IP and password information to match the existing device Select Project>Get From Target XBuilder will import the project files from the field device In XBuilder click on Vista Database and chose "Save As..." and browse down to the Xenta Server and click "Select" Click "OK" to the message "The LonWorks network in your XBuilder project will be replaced by the LonWorks network under the Xenta Server in Vista." In Vista, click on Refresh to refresh the Xenta Server

Issue How to replace a 7798 I/Site on an existing system without causing any problems to the existing controllers. Environment All versions of I/Net and 7798B I/Site. Cause Not doing it properly could cause the system to go down and create problems later on that may or may not be recoverable. Resolution To properly replace a 7798 I/Site the following steps should be performed to ensure minimal downtime and the system is operational again. Perform a backup of the software and database of the controller. Remove power, unplug the wires for the C-Lan and Sublan. Change the controller and turn on the device but do not plug the Sublan plug back in. Make the necessary changes like address and baud rate etc to match the existing system. Once communications has been verified, download the bin file and database back to the controller and then plug the Sublan in again. Go to Edit/Host Computer/Network Configuration and penetrate the link summary that the controller is under and verify that all the devices are communicating and online again.

Issue Equalization Failure.  Unable to promote remote or equalized client Environment I/NET Seven Cause I/NET Seven creates and used the user account INETSEVEN within SQL. This account is given full admin rights during installation and any change in these rights will prevent I/NET from correctly using SQL.  The password for this account is encrypted and is specific to each I/NET installation so this password cannot be provided. Resolution Do not change settings on this account.  If modifications are made you will need to uninstall and re-install I/NET Seven.

Issue Running SQL 2008 on a Windows 7 OS Product Line TAC INET Environment I/NET version 2.41 SQL 2008 Windows 7 Cause SQL 2008 and I/NET version 2.41 on a Windows 7 PC. Resolution Note: Do not install Microsoft SQL Server 2008 Express Edition on the filemaster of an equalized TAC I/NET Seven system. This database engine does not provide the replication services that are required on the filemaster. Microsoft SQL Server 2008 Express Edition is a scaled down, free edition of Microsoft SQL Server 2008, which includes the core database engine. While there are no limitations on the number of databases or users supported, it is limited to using one processor, 1 GB memory and 10 GB database files. Microsoft SQL Server 2008 Express is included on the TAC I/NET Seven installation disk in the SQLExpress folder (installation instructions are in the SQL2008 Expr Install Inst.pdf file included in the folder). Microsoft SQL Server 2008 Express Edition does not provide the replication services that are required on the filemaster. To use Microsoft SQL 2008 as the SQL engine for an equalized TAC I/NET Seven system, install Microsoft SQL Server 2008 Standard Edition on the filemaster. You can then use Microsoft SQL Server 2008 Express Edition on each equalized client. I/NET Seven supports the use of Microsoft SQL Server 2008 Express 32-bit Edition running on Windows 7 Professional 32-bit. The PC should have at least 2 gigabytes of RAM. Microsoft SQL Server 2008 32-bit (see notes 1, 2, 3, and 5   Freely Distributed with I/NET Maximum Database Size Maximum Concurrent Users Operating Systems Supported SQL Server 2008 Express (32-bit) (See note 4) Yes 10 GB Unlimited Windows 7 Professional 32-bit SQL Server 2008 Standard (32-bit) No Unlimited Unlimited Windows 7 Professional 32-bit Do not mix versions of SQL server among equalized or client/server workstations in your TAC I/NET Seven system. Ensure that the edition of SQL server installed on each workstation used in a client/server or equalized setting are based on the same version of Microsoft SQL, either 2000, 2005, or 2008 It is strongly recommended that you defragment the PC’s hard drives on a regular basis. Severely fragmented hard drives can cause poor system performance and in some cases can introduce data errors. The use of Microsoft SQL Server 2005 Standard or Enterprise edition, or any edition of Microsoft SQL Server 2008 will require that the PC have at least 2 GB of RAM. Microsoft SQL Server 2005/2008 Express Edition cannot be used on a TAC I/NET Seven filemaster. Only 32-bit versions of SQL Server and Windows 7 Professional are supported.

Issue Public time sync Servers for the United States Product Line Andover Continuum, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment IP Level Devices USA Cause Time synchronization is required for accurate alarming and reporting Resolution Here is a web site referencing several US based Time Sync NTP Servers. http://tf.nist.gov/tf-cgi/servers.cgi

Issue Xenta Server installation on a LON network Environment LNS Network Cause Installing a Xenta Server on a LON network Resolution The Xenta Server can be installed anywhere along the LON channel as long as the terminators are located at each physical end of the wire. The server will function the same as any other LON node.

Issue Modbus values are not not working reliably and are not updating as expected. Product Line Andover Continuum, TAC INET, TAC Vista Environment Xenta controllers 511, 527, 701, 711, 721, 731 and 913 Cause The amount of Modbus points being polled is excessive for the controller. Resolution The product data sheets indicates no limit to the Modbus points but only 31 Modbus devices over RS-485. With a practical install, a limit of 300-400 Modbus points per Xenta server  would be applicable. If you exceed this level, communications become slower than acceptable. Network performance can be affected when a large number of connection objects are in use ( direct transfers between Modbus and other protocols). There is no documented limitation, but the recommendation is not to exceed 300 connection objects per Xenta Server. Connection polling period should also be considered with a large amount of connection objects.

Issue What to do and who to contact when a controller needs to be repaired or upgraded. Environment All Product Repairs Cause Require information on what to do and who to contact to arrange repairs of defective product, order Controller option upgrades, order Cyberstation option or software version upgrades. Resolution   PROCESS FOR CONTINUUM REPAIRS   NOTE: Repaired items are set-up in Pronto with the part number prefixed by “4-“. This is done to allow visibility for follow-up if required and costing.   Engineer completes “Andover Continuum Hardware Return Authorisation Form”; one for each controller requiring repair. Email completed form/s to TAC AP – Logistics Replenishment ( NOT the US Repair Centre). Do nothing with the controller/s at this stage. Logistics email the completed forms to US Repair Centre requesting cost to repair and turn-around time. Repair Centre replies with cost, turn-around time and RA number/s Logistics pass this information to the requesting engineer who will decide Y or N. If yes, the engineer enters a Sales Order in Pronto, informs Logistics and forwards the goods to Melbourne DC. Logistics raise a Purchase Order on Repair Centre and instruct Melbourne DC to despatch goods. After the goods are repaired they are returned to Melbourne DC where they are receipted and despatched to requestor.   Repair Forms Fill out one of the forms below (whichever applies) and send to local Logistics. Andover Continuum Return Authorization Forms - Americas & APAC OR Andover Continuum Controller Upgrade Forms - Americas & APAC

Issue What is the replacement or repair options for the Model 7728 Series I/SITE I/O Controllers? Product Line TAC INET Environment I/NET site Model 7728 Series I/SITE I/O Controllers Cause Failure or issue with the 7728 controller. Resolution For repair there is a set price one can acquire from the repair department.  For replacement: Order a 7798B Put a CLX card on it Order a 7718 controller for the triac outputs It is complex, but the 7728 was a blend of all of these components.  For the 7728, here is the TCON114 and the Marketing Brochure.

Issue Lost CD Key, because the CD case is missing Environment Any Windows OS Cause The site has lost the I/Net CD case and for some reason they cannot log into the I/Net system anymore Resolution If this is the issue, please contact the Product Support Services Department in your area.

Issue Installing I/NET on a Virtual PC and how to get it to work properly. Environment All versions of I/NET Server 2008R2 (64bit) Server 2003 Windows 10 64bit (Inet 2.49 only) Windows 8 Windows 7 Windows XP SQL versions 2005, 2008 VMWare Cause This is an unsupported application as I/NET was not tested in this environment due to the various operating systems that are out there. Resolution This is a use at your own risk, it works in most instances when set up correctly but if for some reason it does not, it is an unsupported application.

Issue Getting a Deny Entry Schedule on a card read in the Transaction Window. Environment All versions of I/Net. Cause The time on the schedule could be off based on what the parameters were when it was created. Resolution To resolve this issue, there are a few steps that needs to be followed. 1. Verify that the Host PC is running the correct time so that the schedule is effective. 2. Connect to the controller and verify if that matches the Host PC. 3. Download the correct time to the controller if it does not. 4. Read a card and again after the changes and it should be functional again.

Issue How to create a new Tool for an application to run. Environment All versions of I/Net Seven. Cause How to create a new Tool to be functional on a graphic page. Resolution User Tool Type TAC I/NET Seven displays this dialog when you add, copy, or modify a tool from the User Tool Configuration editor. Use this dialog to define a name for a tool, and to choose the tool type. Define a Name for the tool (up to 50 characters). Choose a tool type. The following options are available:  Event – Choose this tool to execute an event sequence defined in a controller.  Shortcut – Choose this tool to launch another application, run a batch file, open a file, visit a website (via a batch file), etc. Select OK to accept these settings. If you chose Event in the previous step, TAC I/NET Seven displays the Event Selection dialog. If you selected Shortcut in the previous step, TAC I/NET Seven displays a file selection dialog, allowing you to choose the file or application to be launched by the tool. Example of Creating a Tool to Open a URL The following example describes how to create a tool that will open http://www.msn.com in your system's default web browser. Using Notepad, create a new text file and type the following line of text: start http://www.msn.com Save the file to your PC as OpenMSN.bat. Add a new tool using the steps described at the beginning of this help topic. Use the following guidelines:  For the tool type choose Shortcut.  When the file selection dialog appears, select the OpenMSN.bat batch file that you just created.

Issue How to change a door name when there is an * in Netcon. Environment All versions of I/NET Seven Software Cause The name that the save file has does not match what is currently in the controller. The * represents a change either on the controller's database or what is currently on the resident I/O Points. Resolution Verify that the name on the Resident I/O Point is the correct one that is needed. Connect to the controller and penetrate down to the DPU Level. There would be an * next to the door in question. Modify the door and change it to the desired name. It can also be deleted and a + sign will be displayed in the cnf column. Saving that plus sign ensures that everything is system is correct again. Note: When the delete is used, it will remove this door not from the Tenants, Groups and Individuals. They would have to be revisited and saved again.