Building Automation Knowledge Base

  Issue EcoStruxure Building Activate Flex Server doesn't pass the GSM Signal Strength test.   Product Line EcoStruxure Building Activate Environment EcoStruxure Building Activate Flex Server EcoStruxure Building Activate Partner Portal Cause The Flex Server must achieve a GSM Signal Strength greater than 14 to pass the test. If the signal strength is less than 14, the test will fail.   Resolution Below are the troubleshooting steps which should be checked/followed: Ensure the Gateway is located in an area with good network coverage. If possible, reposition the Gateway to improve signal strength. Verify that the APN settings for the SIM card in the Device Management Dashboard are correct. Change the network carrier and reconfigure the APN again

Issue In Andover Continuum, the model name of a field device (i2/b3) is always obtained from the SQL database as there is no direct way to retrieve the model directly from the controller. Consequently, discrepancies between the model stored in the SQL database and the actual controller may lead to uprev errors like "This Uprev file does not match this type of controller"     In the screenshot above, note that both the device's editor as well as the command line, report the controller's model as i2800, when in fact the hardware associated with the device is an i2920.   Note: In EcoStruxure Building Operations, where a distributed database design is employed, the device's model type is always obtained from the proxy representing the device in the Automation Server. Product Line Andover Continuum Environment All i2s All b3s Cause Frequent model mismatches for i2/b3 devices in Continuum installations often result in errors when attempting to upgrade the device's firmware. Resolution To obtain the device's model (controller type) from the Continuum controller hosting the device follow the steps below: In the master controller, create an InfinityNumeric, in this example we will name it 'DevModel' In the master controller, create an InfinityProgram, in this example we will name it 'GetDeviceModel' Enter the following lines of code in the program... DevModel = <device_name> CntrlType Stop ***Replace <device_name> with your i2/b3 device's name   Note in the screen capture above, that the program reports the actual device's model to be i2920. The mismatch needs to be corrected by either installing the correct hardware or adjusting the model in the device editor in Cyberstation to align with the hardware.   IMPORTANT If the program reports the model as 0 (zero) it means the proxy representing the device in the master controller has lost the model number, you will need to reload the whole master controller to recover, make sure to select the option to reload the controller but NOT its children.

  Issue The LEDs on the Flex server indicate the status of the gateway's connection with the Internet and server. This document contains the details that will help in understanding the gateway status.   Product Line EcoStruxure Building Activate Environment ESXBFXSVR00B008 ESXBFXSVR0BC008 ESXBFXSVRBCW008 Cause The behavior of top LEDs and Bottom LEDs are different in terms of troubleshooting and understanding the Flex server state. Resolution The LED blink patterns are indicators used to check the status of the internet connection, server connection, SD card health, gateway firmware health, device connection, and data transfer. Fig 1: Side View of the Flex-Server showing LED location     Fig 2: Gateway Status LED indication   Fig 3: Network Status LED   Fig 4: Ethernet Status LED   Fig 4: Power LED indications            

  Issue While performing the verification tests, an error is displayed: 'error: There is no change in the configurations' as shown below:   Product Line EcoStruxure Building Activate Environment EcoStruxure Building Activate Partner Portal Cause This error occurs under the following conditions: The user made changes in the Partner Portal but later reverted to the original settings/configuration, assuming there should be some changes, and then started the verification tests again. The user chose to perform the test and verification process once post-submission, resulting in this error message. Resolution When the verification process is initiated, it goes through four checkpoints. The user can safely ignore this error message and proceed with the tests directly. Clicking on the 'Load Mapping' button will remove this error message.

Issue In earlier SLP firmware the sensor displayed the CO2 with yellow and red as shown below:                               However new sensors display CO2 differently.   Is it possible to go back to the old look?   Product Line Field Devices Environment SLP Sensor Cause When launched, the SLA/SLP PM series sensor firmware was updated to display stoplight indicators (red, green, yellow) over the CO2 and PM values. In previous firmware, the stoplight function only applied to CO2 and the full screen showed red, green or yellow, but current firmware highlights the individual CO2 or PM value in the appropriate color. Resolution Firmware of this offer is not field upgradable; it is not possible to revert to the previous functionality.  

Issue Extended Jace 9000 Commissioning Time. Product Line TAC IA Series Environment I/A Series Jace 9000 Cause With the release of the Jace 9000 using Ubuntu Core 20 Linux as it’s operating system the commissioning/upgrade times increase as compared to the previous Jace 8000. Initial commissioning times can take longer then 15 minutes to finish. There are scenarios where multiple reboots are needed after the initial commissioning is completed. Once the commissioning has been completed for the Jace 9000, boot times should be significantly lower. Resolution Users will need to reboot their Jace at least twice and will need to set more time aside for commissioning of the new Jace 9000s. Please allow for a minimum of 15 minutes for commissioning. If you continue to experience issues with bootup or commissioning on the Jace 9000,  please contact your country level product support. Please note that the JACE-9000 does not print a lot of output on the debug port when you cycle power so give it time to fully bootup.

Issue Incorrect Default Gateway setting may prevent communication with the JACE-9000 Product Line TAC IA Series Environment I/A Series Jace 8000/9000 Cause The Jace8000 and Jace9000 both have primary and secondary LAN adapters. Previously, Workbench prevented users from some invalid IP configurations, but current versions of Workbench, when connecting to a 9000 will allow invalid configuration in the default gateway. Resolution In the 9000, a user can set different default gateways for the Primary (en0) and Secondary (en1) ports. This should not be allowed on a single network device, and leads to unpredictable behavior when routing. Compare the location of the IPv4 Default Gateway in the TCP/IP Configuration of the Platform on a 9000:      And the same page as seen in the 8000: In future versions, this will be changed, but users should avoid invalid configurations in the affected versions. When configuring both LAN ports for use on a 9000, only enter a value for the default gateway field in one adapter. Leave the other intentionally blank. It does not matter which is given a default gateway and which is left blank. Note: Sometimes, when an Adapter has the Default Gateway, you cannot connect to the other Adapter (despite correctly being on that Adapter's local subnet). These symptoms can be triggered by the Ethernet "link" (active connection) toggling up or down.  The link state can change whenever: the JACE is rebooted or power-cycled; and/or the Ethernet switch ("hub")  is rebooted or power-cycled; and/or the Ethernet cable(s) are un- or re-plugged (at either end). In some cases, the symptoms can alleviated by toggling the Ethernet link state, in the ways listed above.

Issue Are stainless steel pockets suitable for use in seawater/saltwater applications? Product Line Field Devices. Environment STR Sensor. Cause Customer asking if stainless steel pockets are suitable for use in seawater/saltwater applications. Please note that the answer would need to cover both static (stationary) water and flowing water in the pipe, because seawater/saltwater has different effects on metals depending on whether it is moving or not. Resolution Highest corrosion class is Class III for stainless steel, which seems not suitable for intended application.   ISO 12944 Impact Interior Exterior C1 Very low Heated buildings with clean air, such as offices, shops, schools, hotels, etc. None C2 Low Buildings not heated, where condensation may occur, such as warehouses and sports halls. Atmosphere with low pollution. For example in the country. C3 Middle Buildings for production with high atmospheric humidity and some air pollution such as food manufacturers, breweries, dairies and laundries. Urban and industrial areas, moderate sulphur dioxide pollution. Coastal areas with low salt content. C4 High Chemical manufacturers, swimming baths and ship- and boatyards by the sea. Industrial areas and coastal areas with moderate salt impact. C5-I Very high - Industry Buildings or areas with almost permanent condensation and with high pollution. Industrial areas with high humidity and aggressive atmosphere. C5-M Very high Buildings or areas with almost permanent condensation and with high pollution. Industrial areas with high humidity and aggressive atmosphere.  

Issue A duress input is only triggering duress alarm events and not the return to normal events after the duress input is reset. The point going into alarm is seen on the Monitoring | Status page when viewing all alarms but the return to normal events are not being displayed. Product Line EcoStruxure Security Expert Environment Security Expert Cause The problem is due to how the Event Filter and Event Report are configured. Resolution Check to see that the Event Filter includes all of the Event Types that should come through as shown alarms. In the example this would be at least "Input Opened" and "Input Closed" under the "All Input Events" folder.   Event Filter: Create an Event filter and include the correct Event Types that you wish to report on.   Event Report: Add the Event Filter you configured in step 1. To show those Alarms, create/modify a Status Page under Monitoring | Setup > Status Page Editor, set the Type to Event Windows and add the Event Report from step 2 above to the Record field.

Issue EBO server has receive timeout parameter for Modbus TCP gateway, and the gateways has also time for the serial line. Having both timeouts not configured properly can lead to instability issues. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server - Standard Cause When EBO sends a request to the Modbus gateway, e.g. polling a register from a serial device, it expects the gateway to respond with a value or exception code within the configured receive timeout. The Gateway will forward the request to the serial device and wait for a response within the timeout configured in the gateway.  If the device fails to respond within the timeout period, the gateway will send an Exception code 11 to EBO (Gateway Target Device Failed to Respond).    If the timeout configured in the EBO server is less than or equal to the timeout configure in the gateway, the EBO connection to the gateway may timeout before the connection between the gateway and the Modbus device timeouts.  This can lead to frequent device offline alarms, if one or more devices are slow or offline. Resolution The receive timeout configure in the Modbus TCP Gateway Properties – Basic Tab should be higher than the serial line timeout configured in the Modbus TCP gateway. Please see Setting Message Timeout for Modbus Client and Modbus Server - EcoStruxure Panel Server User Guide for examples/recommendations.

Issue The Access Expert Bosch integration User sync stopped working whereas previously the Users and their passcodes from the Bosch Panel could be brought into Access Expert using Import Configuration. Example: In the case below, there should be 4 Users, not 2 compared to Bosch RPS.   Note: User 0 is not counted Product Line EcoStruxure Access Expert Environment Access Expert V3 Hosted Bosch Panel Integration Bosch Remote Programming Software (RPS) Docker Cause There was a September 2024 update from Feenics to fix a User synchronization defect and there are pre-requisites for the User synchronization to operate normally Resolution 1. Check the version number of Access Expert that is displayed when logging in. The version should be 24.9.1.0 or greater 2. Pre-requisites for the User synchronization     a. Area Authority Assigned     b. Person assigned to the User - the person cannot be blank. This can happen if LDAP is used     c. At least 1 Area Assigned To verify: In Access Expert> Access Configuration Select Area Assighnment 1, or 2, etc. Blank Person for a User Open Bosch RPS and connect to the panel, Expand User Configuration> User Assignments 3. Check Access Expert Live Monitoring and the Docker Logs  If the Import is still not working after ensuring Access Expert client software is up to date and the pre-requisites are set, check to see if there are any entries related to the Import or Users that may help troubleshoot by using Live Monitoring in Access Expert and/or the Docker Logs. An Example of the Docker Logs: Launch Docker> Under the Bosch Service> Logs (User 2 and 4 were not coming in prior to the Sep. Update) If the above steps do not resolve the issue, please open a case with Product Support for assistance.

Issue Timestamps in Script programs are different by an amount equal to the UTC offset of the workstation's timezone settings. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Central Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server - Standard Building Operation WorkStation Script editor Cause Take the following program as an example:   Datetime Output TimeOut, TimeOut2 TimeOut = StrToDate ("1/17/2012 15:00") TimeOut2 = StrToDate ("1/17/2012 3:00 PM") In EcoStruxure Building Operation, the values will read:  "1/17/2012 9:00:00 AM" (in this example, the UTC offset is set for -6). In servers, all time values are stored in UTC, then the offset is applied by the client.  When it receives a value from a Script program, it stores the value as UTC, then the offset for the selected timezone is applied. Resolution Write code in the Script program to adjust the time values to UTC. Check the example code below to help understand operation: Datetime Output dtOut1 Datetime Output dtOut2 String Output str1 dtOut1 = Date 'Local time, displays with added UTCOffset dtOut2 = Date - UTCOffset - DST 'Local time, adjusted by the UTCOffset and DST, displays properly Print Date to str1 'Local time String value displays properly (UTCOffset system variable is available in v2.0 or higher, DST system variable is available in EBO 2022 v4.0 or higher)

Issue All Controllers appear offline with any associated I/O showing a status of “Unknown”. The Security Expert Event Service's memory usage builds up until it gets close to 2GB when the controllers go offline.  Restarting the Security Expert Event Service brings the controllers back online. After a period of time the issue re-occurs and controllers again appear offline. Product Line EcoStruxure Security Expert Environment Security Expert Cause A potential memory leak in the Event Service would cause the service to stop working resulting in controllers appearing offline. Resolution 1. Upgrade to Security Expert version 4.3.370.1 or greater as discussed in known issue. 2. A potential workaround to mitigate the frequency of the problem is to disable the Event service from using MSMQ. As long as there are no site integrations using MSMQ then this option can be disabled in the Event Service Config file. Go to ..\Program Files (x86)\Schneider Electric\Security Expert and edit the SecurityExpertEvtSvr.exe.config file. Search for the MSMQ key <add key="MSMQ" value="1" /> and replace it with the following. <add key="MSMQ" value="0" />

Issue How many objects, users, devices, etc. per device with EcoStruxure Building Operation Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Server Building Operation Automation Server Building Operation WorkStation Building Operation WebStation Cause How many objects per device and what are the limits of EcoStruxure Building Operation? Resolution The primary source of these details should be the Architectural Guidelines on WebHelp Topic for the version being used

Issue Current information will be stored and updated in release notes and online documentation. Compatibility Matrix of Operating Systems, Video, Product Announcements, SQL Compatibility Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows Operating Systems and iBMS (intelligent Building Management System) Software Cause Compatibility, Firmware, Product Announcements Resolution Please see release documentation for current and recent products. For the Firmware compatibility matrix for: I/NET, it is available HERE or the EcoBuilding Download Center Continuum, click HERE Xenta Software Downloads HERE Vista, click HERE EcoStruxure Building Operation, click HERE Product Announcements can be a great tool for discovering which products have been tested and are compatible with the different versions. These documents are available on the Extranet, but have been compiled here for ease of access: I/NET 2.40   Product Announcement 2.41   Product Announcement 2.41a Product Announcement 2.42   Product Announcement and Compatibility Matrix (page 5) 2.43   Product Announcement PA-00239 2.44a Software Available from Exchange Download Center 2.45   Software Available from Exchange Download Center 2.46 Software Available from Exchange Download Center 2.47 Software Available from Exchange Download Center 2.47a Software Available from Exchange Download Center 2.47b Software Available from Exchange Download Center 2.48 Software Available from Exchange Download Center Operating Systems and SQL Supported Video Compatibility Support Policy PA-00279 Software Support for TAC I/NET Continuum v1.92 Product Announcement v1.93 Product Announcement v1.94 Product Announcement PA-00210 1.94 SP1 Product Announcement PA-00273 1.9 - 2.1 Software, Firmware, & Video Compatibility Matrix Concerning IE10 and IE11 browser support  2.0 Feature Blast 2.0 + 2.01/ 2.02 Update Compatibility Matrix 2.0  Product Announcement PA-00353 2.0 CyberStation Installation Guide 2.0 WebClient Installation Guide 2.0 Software License and Ordering Activation Process 2.0 Software and Controller Upgrade Process Andover Continuum PA-00333 Support Policy PA-00272 for Andover Continuum Vista v5.1.5 Product Announcement v5.1.6 Technical Product Advisory v5.1.7 release note document, TAC Vista Compatibility Matrix, SNVT Matrix documents, and TPA-VSTA-11-0020.00 v5.1.7 Product Announcement x5.1.8 Release Note TAC Vista 5.1.8 and TAC Xenta 500/700/900 5.1.8 v5.1.9 Vista Compatibility Matrix SecurityIAS Product Announcement PA-00291 Product Announcement TAC Vista transition to SmartStruxure solution overview  Support Policy PA-00274 for TAC Vista Satchwell Sigma v4.05 SEB Release Notes v4.06 Release Notes v4.06 Release Note Supplement v4.07 Release Notes Satchwell Sigma Standard Edition Installation and User’s Guide Support Policy PA-00297 for Satchwell Sigma v4.08 Release Notes PA-00397 Sigma Version 4.08 Sigma server on a virtual machine Satchwell Micronet data sheet - MicroNet View 2.1 OS Compatibility - Micronet View PA-00228 Product Announcement Support Policy PA-00298 for Satchwell MicroNet PA-00228 Satchwell MicroNet End of Commercialization Announcement I/A Series PA-00163 I/A Series R2 & G3 Product Announcement PA-00114 Legacy Products Windows 7 Compatibility I/A Series R2 with Windows Compatibility Chart PA-00243 Software Product Update - Q2 2013 PA-00251 Hardware Product Update - Q2 2013 PA-00278 Software Product Update - Q3 2013 I/A Series (Niagara) R2 Windows Compatibility Matrix with additional detail I/A Series (Niagara) AX/G3/N4 Windows Compatibility Matrix with additional detail Support Policy PA-00280 R1 for TAC I/A Series StruxureWare Building Operation Please visit Maximum number using StruxureWare Building Operation (Scalability and Capacity) SmartStruxure Lite Please visit SmartStruxure Lite solutions

Issue Understanding how to check the firmware version of the USB-485-I/NET adapter and upgrade it to the latest version. Product Line TAC I/NET, EcoStruxure Building Operation Environment Building Operation I/NET USB-485 I/F Building Operation Automation Server Building Operation Automation Server Premium Cause If the firmware version of an I/Net USB interface is at an older firmware version then it may need to be updated. Please check the Exchange website for the latest firmware version Note: If the USB adapter is not at least at firmware version 1.02 then the system may experience communication issues in which I/Net values are not updating in EcoStruxure Building Operation or Automation Servers may be dropping offline.  In some cases, the Enterprise Server can lock up due to the older firmware in the I/Net USB adapter. Resolution To download the latest "USB-485-Inet Firmware Update Utility" click here. To Verify the Current Adapter Firmware Version in EBO 2.0 and Higher Right click the I/Net Interface is the System Tree of WorkStation and choose Properties. Down towards the bottom of the Basic tab you will find the Firmware Version.   To Verify the Current Adapter Firmware Version in SBO 1.9 and Lower Connect the USB Interface to a laptop with the USB cable that is attached to the AS-P. Do not hold the pushbutton in on the USB Interface. Run the firmware executable. Press Enter. It will display: "Found USB Device on COMX" and will display the hardware version, software version, and the firmware date. It will then say, "Press Enter to begin the upgrade.  Note: Pressing Enter here will only repeat the hardware and firmware versions. The process to Upgrade the Adapter Firmware Note: If the I/Net USB adapter is already plugged into the laptop from checking the firmware version as described above, then to start the upgrade process USB cable will need to be unplugged from the laptop. Then follow the steps below. While holding down the pushbutton of the I/Net USB adapter, unplug the adapter's USB cable from the AS/AS-P and plug it into your laptop. After it is plugged into the laptop, release the pushbutton.  You will see that the LEDs on the interface are not flashing. On the laptop, run the firmware executable. After the command window opens, press Enter to start the update process. It should display "Unprogrammed device located" followed by "Device programmed successfully". Next, it will say "Found USB Device on COMX" and show the hardware version, firmware version, and the firmware date. Press Esc to close the command window.  The firmware upgrade is now complete. Note: Some laptops will not recognize the USB Interface and will not assign it a Com port.  If this is the case you will still be able to upgrade the firmware.  But instead of giving the Com port the and the firmware version after the upgrade is complete, it will show "Unable to find USB Device".   Also, you would not be able to check the firmware version prior to upgrading as mentioned above.  To correct this you must install the 7801 Tap.inf driver.  Click here to download the 7801 Tap.inf drivers. To install the 7801 Tap.inf drivers: Connect the USB Interface to a laptop with the USB cable that is attached to the AS-P. Go into Device Manager and find the I/Net USB Interface.  It will have an error because of no driver. Right-click on it and choose to Update Driver Software... Select Browse my computer for driver software and browse to the 7801 Tap.inf file. Then follow the instructions above.

Issue When doing a conversion from TAC Vista with LNS Network, to EcoStruxure Building Operation, what system should handle the addressing of the devices? What does the Network property “Shared LNS and SBO network” mean? Product Line EcoStruxure Building Operation, TAC Vista Environment TAC Vista Conversion Tool Cause In a TAC Vista system, running as LNS system, the network is marked as Protected in TAC Vista. This means that all addressing is handled via the LNS system. Resolution After a conversion from TAC Vista with LNS network, to EcoStruxure Building Operation, a flag is set in the Network properties, named “Shared LNS and SBO network” which means that the LonWorks network is shared between LNS and EcoStruxure BMS. LNS is used for network management, such as handling addresses and Lon bindings. LNS has the ownership of the network. EcoStruxure Building Operation is used for downloading application and configuration to the controllers. It does not write in the address table of the Lon device.  This flag should not be set manually.

Issue How do you use iLon600 in an EBO Project Product Line EcoStruxure Building Operation Environment EcoStruxure Enterprise Server Echelon iLon600 Cause When to use iLon600 in EBO Resolution There are no support for iLon 600. EcoStruxure only supports Loytec network interfaces. See datasheets for exact models. If you are engineering a new system you should get Loytec products. The Loytec NIC has support for iLon600 so you should be able to add a NIC852 and one L-IP (to use as a config server) and use the iLon600 as router. This have not been tested but should work. Only supported interfaces are listed in the datasheet.  

Issue How to configure the EcoStruxure BMS External Log Storage feature using PI System. Product Line EcoStruxure Building Operation Environment Building Operation Enterprise Central Building Operation Enterprise Server Building Operation Automation Server Premium Building Operation Automation Server Bundled Building Operation Edge Server Cause Need EBO to send selected trend logs and the event log to AVEVA PI System directly without the need for intermediate storage or specialized PI System connectors. Resolution The following video will illustrate how to: Install and configure AVEVA PI system (PI Server and PI Web API) for testing. Configure PI system settings in EBO. Configure trend logs to be written to PI system. View and organized the data in PI system Explorer. Things you need: EBO 2023 (V5.0.3) or higher with valid AVEVA PI System connection license or demo license (Enterprise Server, AS-P, AS-B or Edge Server). AVEVA PI server and PI web API with valid license (Check EBO Information Technology System Planning Guide for tested versions). For more information about PI system recommended architectures, system requirements and installation instructions, please check AVEVA documentation, PI System™ | AVEVA, OSIsoft - PI System and YouTube video published by AVEVA for detailed instructions about installing and setting up PI system Setting up a PI System Development Environment From Scratch - YouTube Note: In EBO V7.0.1 or higher, values can also be read and hosted from an AVEVA PI System, refer to: Hosting Points from AVEVA PI System

Issue Esmi Transition tool stopped working after upgrading to SX-SOAP version 1.7.0.0 or higher Product Line EcoStruxure Security Expert Environment EcoStruxure Security Expert Esmi Transition Tool SX-SOAP Cause The SOAP service no longer allows unencrypted communications over HTTP (port 8030) Instead use HTTPS over port 8040. Resolution 1. Open Esmikko Database transition tool 2. Go to the tab "Data Sync Service" the change the SOAP Server Address from http://localhost:8030/SecurityExpertSOAPService/service.svc to https://localhost:8040/SecurityExpertSOAPService/service.svc or https://SERVER_HOSTNAME:8040/SecurityExpertSOAPService/service.svc Note: bolded characters in the second line     3. Click on the button Create Data Sync Service Settings File The tool will stat working.