Issue What firewall port no's used by the MPM controllers need to opened on a PC or router Environment Routers Firewall Cause What port numbers are required to be opened on a router or firewall? Resolution For browser to MPM communication, port number 80 (TCP) needs to be open. For BACnet over IP communication, port number 47808 (UDP) (configurable in the MPM) needs to be open. For Modbus over IP communication (future), port number 502 (TCP) needs to be open.

Issue Customers at times need to be able to batch print badges Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause There's a need to know how the EpiBuilder, EpiSuite and GuardDraw batch mechanism works to utilize the batch printing feature Resolution To Batch print: Open a personnel object and select Make/Edit badge and then from within the Make/Edit badge window select File>Batch Print Cards You cannot select specific cardholder numbers to batch print like 101-110, you have to start with 1 and select a range from there. 1-10 which will print 10 card holder records that are marked as not printed by EpiSuite. EpiSuite indexes its cards for batch printing.  The Index number that Episuite uses does not match our card number.  As an example say you have 10 cards with card numbers 1-10 and you send cards 1-5 as a batch to the printer.  When you want to print the next 5 cards, Episuite does not see them as cards 6-10 but as cards 1-5 again.  This is due to EpiSuite own indexing scheme. If a card has already been marked as printed it won’t show up in the batch.  The order is determined by the index in the database.  Most likely the order in which the cards were created. To print a card again: Bring up the cardholder in Make/Edit badge> Tools> Set Card Unprinted ImageWare solution: Imageware offers a product called Guard Card/GuardTool as an add-on module. It can use the Microsoft Access for EPI Database by importing the data from the ContinuumDB. The personnel requiring updated badges are in this db and then this tool can be used to setup a batch print specifying a template. EPI software would then match personnel to one of the 4 templates and batch print them.  Note: Product Support has not used Guard Card/Guard Tool and does not support it. Contact ImageWare with any questions http://www.iwsinc.com/

Issue Error message displayed when booting the Network 8000 HOST computer indicating that the DOS file system cannot be initialized or a message displayed indicating that QDOS file is busy.  If these type of messages are displayed while the HOST system is booting, the DOS applications including PSI will not be available from within the HOST system. Product Line Other, TAC IA Series Environment Network 8000 HOST Software versions 6.x or 7.x Cause During bootup, the HOST software initialization checks for the presence of a PC-DOS partition on the computer's hard drive. If this PC-DOS partition is found, the command files needed to access PC-DOS are created or modified based on the partition number containing the PC-DOS operating system.  If the system is physically rebooted by power cycling or a power fail occurs, one or both of the PC-DOS control files may be left in an unusable state. Resolution The following steps can be used to correct this issue. Exit the Host by entering a q at the Host Login. At the QNX Login enter superman for both user and password. At the $ prompt enter the following four commands, pressing the Enter key at the end of each command: chattr /cmds/start_dfs s=-b chattr /net_8000_cmds/mount_xdos s=-b frel / cmds/start_dfs frel /net_8000_cmds/mount_xdo Re-boot the HOST

Issue Bindings to PVB and PVR blocks in function block programs are lost after upgrading from 1.3 to 1.4.1. Environment StruxureWare Building Operation 1.4.1 Cause Text from Release notes for 1.4.1, page 38 10.2.2 Bindings to Public Variables and Public Constants in Function Blocks Bindings to Public Constants and Public Variables will be lost after upgrade from 1.3 to 1.4.1. The names of these Public Constants and Public Variables will be listed in the Conversion log produced by the 1.4.1 Device Administrator at the upgrade. Resolution After upgrade to 1.4.1 do the following: Locate the Public Constants and the Public Variables listed in the Conversion log. Select the Function Block Program that includes Public Constants or the Public Variables listed in the Conversion log and open the Edit Bindings View. Lost bindings will be displayed with: "Invalid- Variable not allowed to have a reference" Make a note of these bindings. Quit the Bindings View. Select and Edit the Function Block Program(s) that include the Public Constants or Public Variables, move a Function Block slightly to enable an insignificant change of the program to be discovered by the compiler. Save the Function Block program (the program then compiles again). Open the Binding View and re-bind the lost bindings. You will now also be able to select in which direction the value should be transferred. Save the bindings.

Issue Specifying engineer wants to know the input impedance of the voltage inputs on the MNL-10Rxx / 15Rxx / 20Rxx controllers.  This information is not in the data sheet. Environment MNL-10Rxx controller MNL-15Rxx controller MNL-20Rxx controller Cause Job specification requirement Resolution The minimum input impedance for a MNL-10Rxx /-15Rxx / -20Rxx  UI configured as a voltage type input is 20K ohms.

Issue Is there any CRN (Canadian Registration Number) available for the Satchwell DWA pockets used for STP sensors? Environment Satchwell DWA Pocket STP Cause For some applications, a CRN number is requested for components that are part of a pressurized system.  Resolution Unfortunately, no CRN numbers or certificates are available for the DWA pockets.

Issue CX Controller and children i2 devices moved from one DB to another via ASCII dump file. Now when reloading the CX without the children i2 devices getting MFC error on reload of Controller when the IE table is being reloaded. Environment CyberStation CX controller I2 Infinet devices Cause Because all the controllers have been moved to a new DB the information in the  IE table in the I2 devices is invalid. Resolution Must reload the CX including its children i2 devices, this will ensure that a new IE table is sent to all devices as the devices will be reset and reloaded.

Issue How does the documented minimum pulse width translate into maximum pulses per minute? Environment All software/ firmware versions Cause The documentation defines the minimum pulse duration, not the number of pulses per minute. Resolution The documented 20ms min pulse duration for the Xenta 411 applies to both On and Off states. A complete min pulse cycle would be 20ms On + 20ms Off (50% Duty cycle), which equals 40ms. Therefore the max number of pulses per minute is 1000*60/40 = 1500 pulses/min or 25 pulses/ Second (25Hz).  

Issue Prior to installing an older MNB-1000 (sitting in the office unused), the firmware was updated to the most recent release.  Right at the completion of the upgrade, an 'Error 15' occurred.  However, a power cycle of the controller seemed to reset it.  The firmware revision was correct.  A database was installed successfully and the controller communicated with the WorkPlace Commissioning Tool. What does 'Error 15' signify and is it enough of a concern to not install it on a jobsite? Environment MNB controllers WorkPlace Commissioning Tool Cause Error 15 indicates that WorkPlace Commissioning Tool could not determine if the controller restarted. Resolution Since a connection was possible after the firmware upgrade and a power cycle, then the MNB-1000 is fine to continue to use.

Issue The AO output on the SE7600 controller is either off or on instead of modulating. Environment SE7600F Room Controller Cause The SE7600 Room Controller is expecting a Discharge Air Sensor to be connected in order to detect minimum heating temperatures. While this is missing it will not modulate the heat based on room demand. Resolution Install a 10k Type 2 Discharge Air Sensor between the DS an Comm terminals or add a 10k resistor to allow the unit to modulate heat based on room spacetemp.

Issue What is a quick way to read a dynamic value from LNSDDE server? Environment InVue Cause Trying to confirm if the value of a snvt is updating and reading accurately - without using InVue. Resolution LNSDDE server and Microsoft Excel are both DDE compatible. Open a new sheet or book in Excel. Find the snvt in LNSDDE and copy / paste the link into one of the cells in Excel.  After hitting enter, the cell will display the dynamic value of the selected snvt. This is a good way to troubleshoot the LON programming and controller communication from the field all the way back to the server - without adding InVue programming to the troubleshooting process.

Issue When a graphic is opened in WorkStation, the graphic work area is just white. If the mouse cursor is moved over the white area, it is possible that some objects will show. Environment Detected in SmartStruxure version 1.4.1 WorkStation Cause This is caused by an issue in the graphics card display driver. Resolution Update the graphics card display driver to the newest version. Sometimes you will need to refer to the manufacturer of the card, and not the manufacturer of the PC.

Issue Netcontroller 2 offline with CPU LED and Ethernet LED's on solid. This occurred after electrician installed new equipment in the same cabinet. Environment Netcontroller 2 Continuum Cause Controller database has become corrupt. Resolution Clear controller RAM and Flash and reload controller. In this instance, the Controller did not seem to respond to pressing the "reset IP" button for 30s. Removing power and battery connections for a minute and then reconnection power cleared the memory. Able to see device online and reload from the Workstation after this.

Issue The option to download the application to a MNL-800 controller is not available in StruxureWare Building Operation Workstation. Environment StruxureWare 1.1 or higher Cause For the download option to be available the MNL-800 version must be 2.0. Resolution There are two options to handle this issue: Upgrade the controller board to version 2.0 Treat the controller as a 3rd party LON device by importing the XIF file and handling the program in an external version of WorkPlace Tech.

Issue Card Reader gets a valid card read but does not unlock the Door. Environment All versions of I/Net using DPU's 7910, 7920 and SCU 1284. Cause The Door does not have an Exit Reader but the parameters are set for Anytime. Resolution To resolve the issue, the following steps need to be followed: Connect to the Controller Select Controller/Doors Select the door in question and click on the Modify button In the Editor, at the Exit Reader, click on the drop down menu and select None from the options. Click on Okay and close out the Editor.

Issue Vista Server trends, logging BACnet, M-bus or modbus values, are not updating. The same value being logged over and over. Environment TAC Vista Xenta 700 TAC Xenta 913 Cause This is due to a bug in the Xenta Server firmware, and happens if you have a menta application that uses other modbus values than the ones being logged. If you open a graphic or the value columns the log works.   Resolution This issue will be fixed in 5.1.9. 5.1.8 hotfixes for Xenta 913 and Xenta 700 are available on request from PSS.

Issue Webstation closes by itself Environment Webstation  Internet Explorer 9 32bit Cause Vista webstation and TGML do have some compatibility issues with Internet Explorer 32 bit that can cause the webstation to log out itself or even close down when login in. Also a Internet Explorer 32 bit needs to have Java 32 bit installed. On a 64 bit machine if you want to run 32 bit make sure the Java 32 bit client is installed. A normal error to see when those happen is:  --- A fatal error has been detected by the Java Runtime Environment: EXCEPTION_ACCESS_VIOLATION (0xc0000005) --- Resolution Following workarounds have been confirmed to help.  Enable the compatibility view in Internet Explorer 9 Upgrade to Internet Explorer 10  Make sure you have Java 32 bit installed.  Use Internet Explorer 64 bit

Issue Trouble with I/NET to Building Operation bindings. Site can bind an internal I/Net AO to a analogue value in Building Operation but the value won't update. Value appears with a blue triangle that says "unresolved".  Environment I/NET Seven together with StruxureWare Building Operation Cause I/NET points are integrated into Building Operation as points. When you upload the device configuration to the Enterprise Server, the configuration and point information are created in the System Tree pane. You edit and command the points as needed, using WorkStation and I/NET Seven editors. There are ten possible point types available in I/NET: Analog input (AI) Analog output (AO) Discrete input (DI) Discrete output (DO) Discrete alarm (DA) Discrete monitor (DM) Discrete control (DC) Digital input (GI) Digital output (GO) Pulsed input (PI) Resolution For any I/NET inputs (AI, DI, DM, GI and PI) it is only possible for operator changes to be made via the Building Operation Properties. It is not possible to programmatically control I/NET inputs and therefore not to be able to bind an output to an I/NET input point. It is also not possible to programmatically change any points Test state, any outputs (AO, DC, DO and GO) Manual state. And finally it is not possible to programmatically acknowledge an alarm. Therefore it is not possible to bind any script, schedule, FB, etc to any I/NET Points Test, Manual, Alarm Acknowledge or input point.

Issue Is it possible to acknowledge an alarm from a TGML graphic? Environment TGML graphics in StruxureWare Building Operation workstation and webstation. Cause Customers may wish to simplify the user interface and have a TGML graphic as the interface for all user operations. Resolution It is not possible to bind to an "acknowledge" attribute of an alarm from TGML, as this is not exposed. Our recommendation would be to use a panel and have an alarm pane in the panel as well as the graphic.

Issue How many points per driver can an Enterprise Network Server (ENS) be licensed for? Environment I/A Series G3 ENS Drivers ENS-BAC-NET ENS-BAC-CL ENS-MOD ENS-MOD-SL ENS-OPC ENS-SNMP Cause Each of the ENS base drivers includes support for 500 points. Additional blocks of 500 points each can be added to the license.  Resolution In terms of licensing, there isn't a limit to the number of points each driver can be licensed for. However, the actual number of points used will be dependent on the computer's resources (CPU, memory etc.).