Issue Does the Modbus XDriver interface with the ATV212 speed drive? Environment Continuum Modbus XDriver Cause Unable to get Modbus RTU communications working with the ATV212 drive. Resolution Unfortunately, this does not work. The Modbus XDriver's cannot reference the large number address range that the ATV212 uses (above 64,000).   A workaround for this would be to use the BACnet MSTP interface available on the ATV212 to establish communications.

Issue On two occasions all of the scheduled periods disappear from the schedule. Environment AS Schedules Exception Schedules Cause Weekly scheduled times were entered as exception schedules. Resolution Recurring periodic scheduled event which occur week after week should be programmed as weekly schedules.  Exception schedules are used to override weekly scheduled events.

Issue After changing the engineering and electric scale with the spreadsheet the implicit logs stopped working Environment StruxureWare version 1.3 Cause It is not possible to recreate this problem in version 1.3 SP1. Resolution Upgrade to version 1.3 SP1 will solve the problem.

Issue Characteristics may be necessary for some applications. Environment SLO320 006920640 SLR320 006920630 Cause Output characteristics not defined in documentation Resolution SLO320 / SLR320 has 2 light ranges selectable by jumper: 400 Lux and 20 Kilo Lux. Depending on output this means:  400 Lux              - 0-10V -           0 V = 0 Lux, 5 V = 200 Lux, 10 V = 400 Lux                           - 4…20mA-       4mA=0 Lux,12mA=200 Lux, 20mA=400 Lux  20 Kilo Lux         - 0-10V -           0 V  =0 klx, 5 V   =10  klx,  10 V   =20 klx                           - 4…20mA        4mA=0 klx, 12mA=10  klx,  20mA =20 klx

Issue Unable to Bind to an I/NET Point Command Error Alarm after Binding to an I/NET Value Product Line EcoStruxure Building Operation, TAC INET Environment StruxureWare Workstation Cause As of version 1.4, I/NET input points can not be bound to SmartStruxure outputs. A Command Error Alarm will occur when attempting to bind to an I/NET controller that does not have the current bin file Resolution If needed create an additional I/NET output point and use that to control the I/Net input point via a Calculation Point Extension. In I/NET, connect to the controller. Select Edit > Controller > Configuration If the Build Date is older than April of 2012, you will need to upgrade the controller. In StruxureWare, when setting up the bind to the I/NET point, be sure to edit the I/NET point objects bindings, if that is what is being controlled. Bind the desired StruxureWare value to Control Value (DO) or Value (AO) property of the point for I/NET.

Issue Pinpoint will not open on one workstation. or some parts of a graphic will not work. Deleting the Pinpoint.ini file form the C:\Windows folder fixes the problem for a time, but the problem recurs later. Environment Pinpoint Pinpoint.ini Display Driver Cause When original Dell display monitor that came with the PC had failed, the customer installed an older Hewlett Packard display without installing the appropriate display driver.  The contents of the Pinpoint.ini is not written not by Continuum, but by the Microsoft Foundation Class API.  The ini file contains information on screen resolution, the number of tool bars, and the position and placement of each tool bar. Looking at the Pinpoint.ini file it can be seen that the API attempted to write the information for Pinpoint Design Mode toolbar 1 twice.  The second tool bar property section contained an identical BarID number but none of the other information such as X position, Y Position, Docking state, etc.  It appears that Pinpoint was starting without sufficient information to place the tool bar and would crash.  The API also wrote that their were 11 tool bars when this miswrite meant that there were actually 12 tool bar specifications written.  Resolution Install the proper display monitor driver. Pinpoint crashes will no longer occur.

Issue After successfully logging on to the webclient server, there are no contents displayed under root. When clicking the "show contents" button on the top-right of the left pane, a prompt says, "There is no contents can be displayed in this container." Environment Webclient Windows 7 IIS 7.0 Cause IIS directory browsing feature is disabled for some unknown reason or wrong configuration. Resolution Go to Internet information server manager, click "sites" then "Default website" Double Click  "Directory Browsing" logo On the right "Action" pane, click "Enable", you will see it change to "disable" that indicates the Directory Browsing feature has been change to enabled Save and close IIS manager Try to log on again.

Issue CyberStation error on startup Environment CyberStation v1.91, Windows XP Pro SP3 Cause Windows user permissions Resolution Random DLL files didn't have the proper permissions.  The steps to fix it: 1)       Log in as the user that can't start CyberStation. 2)       Launch ProcessMonitor. 3)       Launch CyberStation (it should error out) 4)       Click the filter button in ProcessMonitor then filter for Process: "Continuum.exe" or Result: "Access Denied" 5)       Find one that failed.  Log in as the admin user and change the permissions. 6)       Repeat for each failed file.

Issue Explain the options are available for entering in operator text  Environment Continuum Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Options are needed for entering in operator text  Resolution -Standard Continuum Operator text is entered by the operator to further explain actions taken in response to the alarm. Enable Operator Text Prompt for Alarm Acknowledgment (Only alarm acknowledgement, no other actions) Continuum General preferences (Right click on the Continuum icon from the system tray) Setting this to True will Force a text comment (operator text) to be entered, via the 'Please add a comment' dialog when an alarm is acknowledged. An alternative to enabling this preference is for the operator to click the text field column of the alarm and type text in that Alarm Viewer field.   -CFR enabled Continuum CFR Preferences (Right click on the Continuum icon from the system tray) Enable Operator Text Prompt for Changes Setting this to True will Force all users to provide explanation of actions and confirm user name and password before changes will be permitted. (All actions, not just alarm acknowledgement.)

Issue When should the APDU Timeout setting on a BCX be increased? Product Line Andover Continuum Environment BCX4040 BACnet APDU Timeout Cause Some BACnet devices are taking a long time to respond to BACnet controller requests. Resolution If the device takes too long to respond to a request, it is possible that the response may be ignored by the BACnet controller. Increasing the APDU timeout setting will cause the BACnet controller to wait longer for a response from a field device. 

Issue After Click "Time Zoom in"  from the pop-up menu when right click the chart in group, the trend chart maybe fill out the screen, because there is no scroll bar for time scale, it is hardly to move the chart to the right time period for viewing. Environment Continuum 1.81~1.94 Windows XP Windows 7 Group Cause There is no scroll bar on the chart, it is hardly to move the chart to the right time period for viewing. Resolution Left-click the time scale bar at the bottom of the chart, and hold the left mouse button, then move to left or right until the desired time period.

Issue Getting an Unable to save because attached device is not specified error when trying to import a Cyber export file, even when using a file that has just been exported from the same Cyberstation.  Environment Export Import 1.9x Cause Improper path specified. Resolution The problem was resolved by adding the target InfinityController to the path statement.

Issue Selecting the "WorkPlace Tech Tool Help" function from the WPT help menu brings up a Schneider Electric TAC I/A Series product splash screen but there is no way to access the documentation from that menu.  The external web based links are functional but none of them work without Internet access. Environment WorkPlace Tech Tool software version 5.8.x Cause The document browser requires the capability of running local active-x controls on the computer. Resolution Due to tightened application and internet security policies, some computers have the default browser configured to block the use of local active-x controls. To allow these menu functions to run, perform the following steps: Open the Internet Explorer and select "Internet Options" from the Tools menu.  Note: Different versions of the browser use different methods for displaying the tools menu. In the Internet Options window, select the Advanced tab. In the list of settings shown in the settings box, scroll down to the "Security" section. Check the checkbox for the option "Allow active content to run in files on My Computer" Clock the [Apply] button then the [OK] button at the bottom of the Internet Options window. Close the Help (browser) window. When you reopen the WorkPlace Tech Tool help window, the documents menu bar will be displayed in the window just above the TAC I/A Series title bar.

Issue Outside sensor not working on a DC1100 or DC1400 Environment DC1100 DC1400 Cause Outside sensor not working on a DC1100 or DC1400 All wiring and terminations have been checked but the outside air sensor is not working. Resolution On the DC1100 and DC1400, the outside air sensor can be shared between a maximum of 3 controllers. The switch on the rear must be in the up position on one of the controllers. If there is only one controller fitted, the switch on the rear must be in the up position.

Issue After replacing the BCX controller cannot bring b3 controllers online. Environment Node Count BCX4040 b3 Cause BCX was enabled for only 8 MSTP nodes. Resolution Replaced BCX with a 127 node BCX.

Issue Setpoints and Commands from Niagara objects are not being written to the BACnet points Environment I/A Series R2 WorkPlace Pro and UNC I/A Series MNB controllers Cause The BACnet objects are located in a PollOnDemand container. BACnet objects in the PollOnDemand container will only be polled when linked Gx objects (graphics) are viewed. In this particular case, these BACnet objects are not required to be displayed on graphic pages and thus they are not linked to any Gx objects.  being viewed Resolution Create GxText objects in the PollOnDemand container and link the BACnet objects' outputs to the GxText objects. With this, the BACnet objects will be polled when the PollOnDemand container is viewed. 

Issue A badge prints the orientation incorrectly depending on the user who is logged in or the printer selected Environment Continuum EpiBuilder Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Some printer manufacturers bundle multiple badge printer drivers in one drivers installation package and then the driver for the specific model of printer must be selected. Depending on the user logged in and the printer selected and if multiple printers of the same manufacturer are selected, Epibuilder can misinterpret which printer needs to be used and the printer driver Resolution If the printer was working and the driver was updated, reverting back to the older printer drive may correct the problem Try to only install one specific printer driver per Cyberstation instead of printing to 2 different printers If a multiple selection was offered during the install or 2 printers must be installed then the following procedure may need to be followed to get badge printing working properly. Uninstall both printers and uninstall the badge layouts.  Shutdown Cyber and Reboot the PC After restarting verify that there are no printers and no layouts in Cybers  Shut continuum down again and install the first printer.  Reboot the computer Reloaded the badge layouts Test the layouts with the one printer and verify they work.  Install the second printer and verify it works Verify the first printer

Issue Logs are not archiving in the ENC-520 and the error “Cannot append out-of-order or duplicate record” is being displayed Environment Niagara G3, ENC-520 Cause The timestamp of the archived logs were found to have a date code of the year 2106.  The error is because the ENC’s histories Last Timestamp is later that the ENC’s current station time.  Because of the incorrect timestamp, the ENC thinks its duplicating records so it will not append the records.  The ENC will not append any additional records to the histories until the ENC’s station time is later than the histories Last Timestamp time.   Resolution Delete the history folder from the ENC station Make sure ENC current time is correct

Issue When a download is performed on a BACnet controller does SmartStruxure overwrite the entire contents of the controller? Environment SmartStruxure 1.4 Download Cause Wish to replace the entire contents of a BACnet controller Resolution When downloading a BACnet controller from an Enterprise Server or an Automation Server the following takes place... StruxureWare downloads the configuration properties of the device proxy to the BACnet device. StruxureWare updates the object list of the BACnet device with the object list of the device proxy. StruxureWare writes the properties of the object proxies to the objects in the BACnet device. Following the download the contents of the BACnet device match the contents of the device proxy.  If there are objects in an external BACnet device that do not have corresponding object proxies in StruxureWare, the Download operation deletes those objects in the device.  The Download command does not delete vendor proprietary BACnet objects or properties as described by the ASHREA standard.

Issue Infinity Numeric Templates do not allow the BACnet Object type to be specified. Environment BACnet controllers bCX1 b3 Cause The BACnet Object Type is greyed out. Resolution A Workaround for this is to create multiple templates for the different BACnet object types, one template for BACnet Analog Values, one for BACnet Binary Values and one for BACnet Multistate values. You define all of your other attributes as required then create the objects. By default it will create Analog Values, then if you change the BACnet Object Type to Binary Value in one of the objects created from the "Binary value" template, this will prompt you to change all other objects created from this template, so all objects will be changed. You can do the same for Multistate values.   Note: Analog Value, or Binary Value templates can only be applied to Workstations you cannot create objects in the Blue BACnet folders of a bCX controller.