Issue During the uprev of Continuum, the database initialization utility takes a while to update the database. Environment CyberStation SQL Cause Many factors will determine how long it will take for the database update process to complete. These include but are not limited to: - Size of the database - Server performance - Network performance Resolution The main factor determining the time it will take to update the database if its size. as a guideline a 6 GIG database will take about 30 minutes to update.

Issue Can the MNB-Vx be mounted upside down? Environment MNB Cause Unusual site installation - VAV boxes mounted upside down for better access to the damper shaft Resolution There is no mounting orientation specified for the MNB-Vx controller.  Ensure that all other mounting instructions are followed for proper operation.

Issue How can thousands of unacknowledged alarms and exceptions be deleted quickly in SIGNAL? Environment SIGNAL (all versions) Cause Months of unacknowledged alarms and exceptions were allowed to accumulate. Resolution The files containing all the alarms and exceptions are located in the SIGNAL\ALARM and SIGNAL\EXCEPT folders respectively. Shutdown SIGNAL (all programs).  In the ALARM folder, delete the alarm_a.dat, alarm_u.dat, and alarm_l.num files. In the EXCEPT folder, delete the excep_a.dat, except_u.dat, and excep_l.num files. Reboot the computer.

Issue Each time an InVue graphic screen appears, not all of the dynamic values (tags or remote references) update.  No error messages appear. Environment InVue 1.1 WIBS 1.1 Wonderware Cause The InVue computer hardware was replaced.  It has a dual/multi-core CPU which was never validated with InVue. Resolution Disable the settings in the computer's BIOS such that the CPU behaves like it is a single-core.

Issue Will the Vykon Alarm Service run on a Niagara G3 Soft Jace or ENC? Environment Niagara G3 Cause Application specific for a jobsite Resolution No.  The Vykon Alarm Service is only supported on an Enterprise Network Server (ENS).

Issue EM42 is obsolete and is no longer available when replacement is needed Environment VTRA linkage kit 8600990000 EM9 180° 8601110000 VTRA valve EM42 Cause Replacement of obsolete actuator on old style valve Resolution The replacement actuator for EM42 on a VTRA valve is  EM9 180°, 8601110000, together with linkage kit 8600990000. The linkage kit originally included with the EM9 package should NOT be used.

Issue Need to know if the counter input on a xPDI8 meets the 140 hz specification that is called out in the Project Specification.   Environment xPDI8 xPBD4 Counter input Cause Need to know if the high resolution counter input on a xPDI8 or an xPBD4 Resolution While the xPDI8 counter input is rated for 140 Hz. this spec is based on a 50% duty cycle rate.  In any case, the minimum pulse width we can read on a high resolution counter input is 3.57 ms.  Anything less than 3.57 ms cannot be read reliably by the XPDI8.

Issue Copy/paste does not work for Extended Trend Logs in a Spreadsheet. When attempting to copy/paste an Extended Trend Log, the monitored Trend log is always included in the new Extended Trend Log and it is not possible to change it. Environment Enterprise Server version 1.2 Cause This is a bug which is fixed in version 1.4. Resolution Upgrade to version 1.4 when it is released.

Issue Temperature sensor input point is not updating. Sensor works fine on another input. Environment i2 controller Cause The threshold may be incorrectly set. For example, if it is set to 10 instead of 0.1. Resolution Check the threshold and make sure it is set to 0.1.

Issue Request for Schneider Electric version of Controlli VMBP2M Environment Controlli VMBP2M Cause Some products of Controlli are also available through Schneider Electric.  Resolution Unfortunately, no cross reference to Controlli VMBP2M is available in the Schneider Electric portfolio.

Issue Do IOU modules retain their current state when they lose communication with the host NetController? (NC1, NC2) Environment CX9900 CX9400 CX9680 IOU Modules Cause Documentation Resolution Upon losing communication with the NetController, output modules (DO-4. AO-4 etc) start a 260 *** second timer (4 minutes and 20 seconds), if communication is not restored before the time expires the module turns off the outputs as a safety measure. For Digital outputs the outputs will be turned OFF. (Invert attribute is taken into account). For Analog outputs the output value will be set to zero. *** For access control modules (AC1, AC1A, AC1Plus) the timer is 10 seconds to avoid leaving a door unlocked for an extended period of time.

Issue Contact information for product support for EasyLobby Visitor Management. Environment CyberStation EasyLobby Visitor Management. Cause Documentation Resolution EasyLobby directly supports their software plus the Continuum - EasyLobby integration software. Please forward all EasyLobby support requests directly to them. support@easylobby.com 781-455-8558

Issue Infinet controller could not see points on its parent controller (CX9680). When the parent controller was reloaded all references to point in the parent controller were broken.  Now none of the child infinet controllers can see points on the parent controller. Environment Infinet NetController BCX Handles LSX280 External references Cause The LSX280, which is the old SX8000 system service tool can be destructive to a Continuum based system. The LSX280 uses a very different process to calculate object handles.  Doing learns with the LSX280 can damage the object handle structure of a Continuum system in ways that may be hard to repair.    Resolution Ran the Import Export Fixup Utility.

Issue The documentation states in different ways that the sensors are both 0-95% and 0-100% RH range. Environment SHD100 006902321 SHD100-T 006902331 SHD101-T5 006902381 SHD101-T6 6902411 SHO100 006902361 SHO100-T 006902371 SHO101-T5 006902401 SHR100 006902340 SHR100-T 006902350 SHR100-T5 006902390 Cause Different RH (Relative Humidity) values are listed in the documentation, and needs to be explained.  Resolution Ranges are divided into "measuring range" and "working range".   Measuring range: 0…100% r.H. Working range:   10…100% r.H. ( non condensing )   Normally 100% r.H. is already water but it is possible to have 100% r.H. in air- or gas form. Sensor works at 100% r.H. in air but not if pure water is present. This is why “non condensing” is added. In this case working range is 10…100%. If we don’t add “non condensing”,  specification should read: 10…95% r.H.  Sensor will not become damaged because of condensing.

Issue Installed I/A Series G3 Workbench on a new computer with Windows 7 Professional 32-bit and the host ID changes each time Workbench is started.  This has been seen on new Dell laptops and computers that have been provided a replacement hard drive with Dell operating system (Microsoft OS) installation disks. Environment I/A Series G3 build 3.4.xx, Enterprise Server, Workbench Cause Host IDs continuously change as the software does not have rights to write the encrypted host ID key into the registry. Resolution Locate the Niagara service and Workbench executables (niagarad.exe and wb.exe).  These files are located under the niagara's directory (bin folder).          Example: \niagara\niagara-3.x.xx\bin Right click and select properties for each executable. Select the compatibility tab and check the "Run this program as an administrator" privilege level checkbox.  The host ID is now allowed to be written to the registry by the software.

Issue Controller error log reports the following modbus error codes.  0x0000f806 0x0000f808 0x0000f80c   Environment Modbus RTU Stop Bits Cause Incorrect comm port configuration. Resolution Changed the comm port configuration from 1 stop bit to 2 stop bits.

Issue How to dump object from a PE program Environment CyberStation Cause Documentation Resolution Use the DUMP keyword to dump objects from a PE program running in CyberStation. Example: Dump MyNetwork\MyController\MyObject to "C:\Temp\MyObject.txt" The object will be exported in DUMP format, there is no way to do the same in CSV format.

Issue What is the maximum allowable distance between two Lon devices on a lon network? Environment TAC Vista 5.1.X  Lon devices such as Xenta 2/3/400 FTT10-A either free or bus topology Cause The physical layout of a building may require nodes to be installed far apart. Resolution The maximum distance between two devices (nodes) is 320m. No node may be more than 320m worth of cable from the bus termination (if bus topology is used). More information can be found in the Lonworks Installation Handbook, chapter 5 "Physical Network Structuring".

Issue What is the best way to integrate StruxureWare Building Operation with a hotel booking system?   Environment StruxureWare Building Operation version 1.2 Cause The way to integrate with a third party hotel booking system is in the most cases to use Web services. Web Services are programmable applications accessible from standard Internet protocols. You can use Web Services to consume information, such as temperature from a weather service over the internet. Resolution In most cases the best way to integrate StruxureWare Building Operation with a hotel booking system is to use Web Services. 

Issue Performance of the Netcontroller could be slow because of the scan rate Environment All Netcontrollers Cause Programs and functions that are polling data frequently can drive up the scan time Resolution The scan cycle has the following components to evaluate and process: System variables, download schedules, update inputs, run programs, update outputs, process alarms. Any of these can drive up the scan, but typically there is a program that is requesting polling updates on child controllers (infinet, mstp, modbus) that is driving up the scan. To troubleshoot this, disable all of the programs and enable them one by one to determine which programs are driving up the scan. Once that is determined, focus on adjusting the program accordingly. Performance of the system can be affected by a slow scan time and normally as the scan rate goes up, the performance goes down. An extremely high scan rate would be 50 where the performance is unusable, but could still be working. A scan rate of less than 1 second is ideal, but the real measure of the acceptable rate would be determined by the end user. A scan time of 5 seconds may be acceptable. The scan rate is similar to CPU utilization on a PC, so that high utilization over long periods of time will be more taxing on the controller.