Building Automation Knowledge Base

Issue What version of I/A Series G3 is compatible with the new JACE-600E (TRD-J-600E)? Environment I/A Series G3, TRD-J-600, TRD-J-600E Cause The original JACE-600 is no longer available for purchase and is replaced by the JACE-600E. Resolution The TRD-J-600E is compatible with I/A Series G3 version 3.6.47.1 or later.  Please review Product Announcement PA-00223 for more details.

Issue Since the MZ18 is only 180N torque spec, is there a higher torque version available? Environment MZ18 in various versions. Cause Some applications require a higher torque actuator. Resolution Unfortunately, the MZ18 is only available in a 180N version through Schneider Electric.

Issue In some heat / cool / flow meter installations, the customer is also requesting a billing software to be used together with the meter Environment heat / cool / flow meters Multical 601 602 Billing software Cause Being able to provide a complete package of meter hardware and billing software. Resolution Unfortunately, Schneider Electric does not have any billing software for heat / cool / flow meters in the product portfolio. Our recommendation is to look at what the Kamstrup brand has to offer.

Issue Using a terminal mode connection, where is the network number for a GCM located? Environment GCM-84000 series GCM-86000 series Cause Attempting a serial connection with Treetech for the purpose of uploading the GCM database (for backup) Resolution After logging into the GCM, follow the menu path below: SYSTEM > DATABASE > INSTALL DATA > NETWORK NUMBER

Issue When is the Niagara R2 product line being phased out? Environment Niagara R2 Cause Pre-planning for customer retrofits Resolution No "new project" purchases will be accepted as of July 1, 2013. No purchases of any kind will be accepted as of December 1, 2014. See PA-00221 TAC IA Series R2 Availability for full announcement.

Issue When an alarm comes into Active Alarm View the wav file keeps playing after the alarm has been silenced. Environment Alarm Enrollment Event Notification Wave File Cause The wave file location has been moved. Alarm Enrollment or Event Notification wave file association has been lost. Resolution Re-point the Alarm Enrollment or Event Notification to the wave file and retest.

Issue What protocol of the Ziton ZP3 Fire Detection System does our Xdriver utilize? Environment Continuum Xdriver - Ziton Fire Panel Cause Need to confirm that the XDriver is able to communicate to third party fire panel. Resolution The Ziton XDriver has been developed to the ZCP2 communications protocol V2.01. Contact the manufacturer to confirm whether the panel supplied supports this version of the protocol.   Further information on the XDriver can be found at the link below. Clymac - Ziton Fire Panel

Issue Unable to create a new i2/b3 Device object. Getting an error "Cannot set the handle. Duplicate Infinet Id and comm port" when trying to create a new Device object. Environment Continuum i2xxx and b3xxx controllers. Cause The error is seen when trying to create a Device object with an Id that already exists on the network or in the Database. Resolution 1. Create the Device object with a different / unused node Id. 2. Check the Database to see if there any ghost entries for this Device object that may not have been deleted properly. Running the Continuum Analyzer tests may show, and clean, these ghost entries. 

Issue What quality spec does the tubes included with the sensors have? Environment 004700320 SPD310-100/300/500/1000Pa Differential Air Pressure Transmitters SPD310-100/300/500/1000Pa   004700340 SPD310-1000/1200/2500/5000Pa Differential Air Pressure Transmitters SPD310-1000/1200/2500/5000Pa   004700360 SPD360-300/500/1000/2500Pa Differential Air Pressure Transmitters SPD360-300/500/1000/2500Pa Cause The quality of the sensors are, depending on environment where installed, vital information in order to determine if the sensor is suitable or not. Resolution   The included plastic tubing consists of the tubes and connection hose. Tubes are from ABS Resin and the hose is from PVC. Both materials themselves are suitable for a wide range of applications also outside and of high consistency against different influences. But they are not especially strengthened against UV radiation.

Issue Details on hysteresis of the SPD910 series sensors Environment 004701090 SPD910 2000Pa Switch Pres Air 004701080 SPD910 1000Pa Switch Pres Air 004701070 SPD910 500Pa Switch Pres Air 004701060 SPD910 300Pa Switch Pres Air Cause In some applications the hysteresis of the sensor is important Resolution There are 2 types which can switch the 300 Pa:  - SPD910-300Pa and SPD910-500Pa. The hysteresis or switching differs from type to type because of range and the clip feather. In general they are as follows: SPD910-300Pa             0,1mbar +/-15% SPD910-500Pa             0,2mbar +/-15% SPD910-1000Pa           0,4mbar +/-15% SPD910-2000Pa           1,0mbar +/-15%

Issue After creating an output point on an XPD02 attached to a BCX the output is not working.  The CPU light of the XPD02 stays solid ON. Environment XPD02 BCX Expansion Modules Cause The expansion module was connected to the BCX while powered. Resolution Reload the BCX.

Issue I/A Series R2 SMS Driver / Servlet (Asia Pacific) Product Line  TAC IA Series Environment I/A Series R2 Enterprise Server I/A Series R2 UNC Cause There have been occasional inquiries in Asia / Pacific for this 3rd party driver. This driver used to be available via the Schneider Electric / TAC office in Singapore but this is no longer the case. About the R2 SMS Driver: The I/A Series R2 SMS driver allows direct delivery of alarm messages to GSM mobile phones. The driver may be installed in an UNC with Web Services. Resolution The driver and the supported modem can be purchased from Maxline Solutions. Part number: DR-IS-SMS-R2 Description: SMS Driver for R2 JACE 3, 4 ,5 and 6 Part number: Robustel-M1000 Description: Robustel M1000 GSM/3G Module Contact http://maxlinesolutions.com/contacts/ for inquiries and pricing.  Schneider Electric does not provide support this driver. All product and technical issues should be directed to Maxline Solutions. 

Issue What are the port settings on a DMS panel for UltiVist to communicate serially to it? Environment UltiVist DMS Cause DMS panel's serial COM ports settings were reset to factory defaults. Resolution The serial COM port on the DMS requires the following settings in order for a serially-connected UltiVist computer to communicate: PORTx = 9600 1 7 E M N x = 1* or 2  (* typically PORT1 is used) 1 = stop bits 7 = data bits E = even parity M = Multi-drop N = no modem

Issue When UltiVist completes a backup, where is the backup file stored? Environment UltiVist Cause For copying to portable media and safekeeping offsite. Resolution The backup file is located in the \FI\UVDBSAVE folder.  The backup file is named:  UVBACK01.ZIP or UVBACK02.ZIP or UVBACK03.ZIP UltiVist will create one file each time a backup is done.  It will overwrite one of the three files above so that there will only ever be three backup files in this directory.

Issue How many BACnet MSTP trunks are supported on a Jace-600 and Jace-700? Environment Jace-600 Jace-700 Niagara G3 Cause Job estimate requires a high number of BACnet controllers Resolution The Jace-600 and Jace-700 are capable of up to 5 BACnet MSTP trunks each:  one on the main board, and four more if the two option cards are both installed (part# TRD-NPB-2X-485). Only one MSTP driver is required to enable all five (part# ENC-DRV-MSTP).

Issue Can more than four T-IO-16 I/O modules be added to the JACE-6 or JACE-6E hardware platform? Environment I/A Series G3, JACE-6, JACE-6E, T-IO-16, T-IO-34 Cause The JACE-6 controller will only recognize four I/O 16 modules. Resolution The JACE-6 and JACE-6E can only support ... Maximum of four IO-16 modules or Maximum of one IO-34 and two IO-16 modules

Issue Does Niagara G3 provide a way to resend an alarm to an email until it get acknowledged? Environment Niagara G3, ENS, ENC_520, ENC-410 Cause Want to keep sending an alarm notification email until it is acknowledged. Resolution Niagara G3 has a property called Escalation Level# which is located in the Alarm Class object. Alarm escalation is a feature that allows you to configure an alarm class so that unacknowledged alarms that are assigned to that class can be re-routed if they are not acknowledged within a specified amount of time. When enabled, this property allows for resending of an alarm notification if the alarm has not been acknowledged. The unacknowledged alarm notification can be resent up to 3 times. The EmailRecipient would be linked to a designated Alarm Class which is setup for email notifications you want to re-send until they are acknowledged. 1. Open the designated Alarm Class 2. Set the three “Escalation Level# Enabled” to “true”. 3. Set the three “Escalation Level# Delay” times to the time you want to what before the notification and therefore email is resent. 4. Save changes and then open the Wire Sheet that the Alarm Class is located on 4 Connect each of the output of the Escalated Alarms to the EmailRecipient        (You can connect all the Escalated Level output to the same EmailRecipient or multiple email recipients.) Again, the Alarm Class can be configured to send a notification up to a total of 4 times until acknowledged - the initial first notification email and 3 re-send of the notification if the alarm has not been acknowledged. No further notification will be sent once the alarm is acknowledged.  

Issue Cannot get the BACnet IP port to enable in a JACE-6 or JACE-6E controller. Environment I/A Series G3, JACE-6, JACE-6E, BACnet/IP Cause The JACE-6 and JACE-6E controllers include two Ethernet ports LAN1 and LAN2 and the user must select the appropriate interface adapter. Resolution The JACE-6 and JACE-6E controllers include two Ethernet ports LAN1 and LAN2 which represent Interface 1 (en0) and Interface 2 (en1).  The user must select the appropriate interface adapter.  To configure a BACnet/IP port: Expand the Ip Port in the property sheet view. Set the Network Number from “-1” to the BACnet network number for the network segment to which you are connecting.  If this is an existing BACnet installation, make sure to use the same network number already in use.  If this is a new BACnet installation, you can choose this number (for example: 100). Expand the Link component in the property sheet. Under Link, use the drop-down list for Adapter to select the network adapter to use. These adapters are automatically discovered and validated by G3. Review the Udp Port setting being used for BACnet communications.  By default, UDP port 47808 decimal (0xBAC0 in hexadecimal) is used. If your BACnet/IP installation is using another UDP port, enter this port number in the Udp Port property. Be sure to enable the IP port: right-click on the IP Port, go to Actions, then click Enable 

Issue StruxureWare Network 8000 conversion program is changing some "Logic" blocks to a block type called "Invert".   Could this be causing missing pointer issues? Environment SBO 1.2 and later Network 8000 conversion program with any Network 8000 GCM file. Cause This is as designed; see Resolution for explanation.   Resolution A Logic object is 'Migrated" as an Invert object if only used as a single invert gate. The other objects that reference that object as a pointer are changed also to reflect the block name 'Invert'. This is documented in the Technical Reference Guide in section 89.7.

Warning Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices. Issue In some situations, there is a network connection problem or PC power management issue that causes the b3 firmware update to be interrupted. When retrying the controller update, an error pops up: "The Infinity2 controller is currently being flashed or reloaded." Resetting the controller and even doing a power cycle with the controller will not fix this problem. Environment BCX1 B3 Cyberstation Cause The update interruption may be because the b3 is busy. Resolution Take the workstation offline Delete the b3 controller Reset BCX1 from the editor and reload BCX1 Bring the b3 controller online Try to update firmware b3 again. It should be ok.