Building Automation Knowledge Base

Issue A repair of the power and communication boards for the LCM-84000 and GCM-84000 is being considered.  Before contacting the repair company, the part numbers are needed to reference the right boards.  What are the part numbers? Environment Network 8000 LCM-84000 GCM-84000 Cause Existing boards in disrepair. Resolution The part numbers are as follows: LCM power card - part# LCMA-103 (referred to as the UIO or Universal Input Output card) communication card - part# LCMA-116   GCM power card - part# GCMA-106 (referred to as the SIO or Serial Input Output card) communication card - part# GCMA-105  

Issue For Accuracy, only the 0-100 Pa range is listed in the documentation. Same thing with the Linearity. Environment SPD310: 004700320 004700340 SPD360: 004700360 Cause The sensors are available in several other ranges than just the listed 0-100Pa. Resolution Accuracy ( linear output 😞          Accuracy 0-100 Pa:                    This means that all other ranges ( 300, 500, 1000, 1200, 2500, 5000 Pa ) has an accuracy of 1,5% FS. Only range 0-100 Pa has a accuracy of 1,5% FS. 0,75 % of higher pressure ranges sensors means more Pa comparing to 1,5% of 100 Pa. 0,75% f.e. of 2500 Pa means a max. deviation of 18,75 Pa.     Same regarding Linearity:  Linearity incl. temp. and hysteresis:                   Linearity incl. temp. and hysteresis 0-100 Pa:       As above, for all ranges 300, 500, 1000 … the linearity is < / = 2% FS, but only for range of 100 Pa linearity is 4% FS.

Issue Replacement Printed Circuit Boards for Forta actuators. Environment TAC Forta: M400 Spare PCB: 100106730 M700 SRSD Spare PCB: 100106790 M700 SRSU Spare PCB: 100106780 M800 Spare PCB: 100106740 M1500 Spare PCB: 100106770 Cause Listing of spare replacement Printed Circuit Boards for TAC Forta series actuators. Resolution TAC Forta: M400 Spare PCB: 100106730 Can be used with the following version numbers (three last digits) as shown, or higher M400………………………..880-0230-030 M400-S2…..………………..880-0231-030 M700 SRSD Spare PCB: 100106790 Can be used with the following version numbers (three last digits) as shown, or higher M700-SRSD..………………880-0440-000 M700-SRSD-S2……………880-0441-000 M700 SRSU Spare PCB: 100106780 Can be used with the following version numbers (three last digits) as shown, or higher M700-SRSU..………………880-0430-000 M700-SRSU-S2……………880-0431-000 M800 Spare PCB: 100106740 Can be used with the following version numbers (three last digits) as shown, or higher M800………………………..880-0310-030 M800-S2…..………………..880-0311-030 M800-STS...………………..880-0312-040 M800-S2-STS…..………….880-0313-040 M1500 Spare PCB: 100106770 Can be used with the following version numbers (three last digits) as shown, or higher M1500………………………880-0450-000 M1500-S2…………………..880-0451-000

Issue Server does not exist or access denied error when using Continuum DB Initialization. All settings appear to have correct values but the DB initialization fails with the error mentioned above. Environment CyberStation SQL Server Cause Multiple instances of SQL server installed in the server machine. Resolution When multiple instances of SQL are installed in the server the instance MUST be specified along with the server name. Example: In the Server Name field of Database Initialization Server window type: SERVER_MACHINE_NAME\SQL2008 not just SERVER_MACHINE_NAME

Issue The time in a Xenta controller is 1 hour ahead of the Xenta server even though they are all in the same timezone and have the same daylight time settings. Environment Vista 5.xx Cause A PVR object name XENTASYSREG is in the Menta application with a value of 2. This inverts Europe daylight setting and causes the controller to adjust its time. With the adjustment of daylight times recently different countries now follow different daylight start and stop times. The updates are implemented by windows for the Vista server but the Xenta controllers still have the old times. Resolution Change the value of the XENTASYSREG to 0 and power cycle the Xenta controllers. Use the Central daylight setting object in Vista to set the Xenta summer time settings to the correct dates.

Issue Can the ASD driver of the I/A Series UNC or ENC be connected to the ASD bus actively operating under a GCM? Environment I/A Series R2 and G3 ASD driver Cause Attempting to directly communicate to the ASD devices with two different systems simultaneously. Resolution The I/A Series UNC / ENC acts as the master of the ASD bus replacing the communications function of a GCM.  Do not connect the GCM's ASD bus with the UNC / ENC's ASD bus.  Connection of both devices to the same ASD bus will cause severe communications conflicts and improper bus operation.

Issue Can the ACX57xx be configured to use its RS-485 Infinet comm port to connect to a Netcontroller as an Infinet device? Environment ACX5720 ACX5740 Cause Limited access to Ethernet LAN, want to use the new ACX57xx in the same capacity as the old ACX781 controllers where they were connected as Infinet nodes to a Netcontroller. Resolution Although the RS-485 port can be configured for Infinet communications, this is solely for adding subnet controllers off of this ACX57xx. This does not allow configuring the controller to communicate directly on the Infinet network as a slave device. The ACX57xx was designed to replace, and improve on, the Infinet ACX781. To do this it was given more memory, a faster processor, more Personnel storage space, and secure communications options among other improvements. To accommodate all this it needed to have a larger network pipe for the increased bandwidth. The Ethernet LAN accommodates this bandwidth whereas the Infinet network would have been a major bottleneck.

Issue Pinpoint crashes when jumping between Graphic panels. This then causes the other modules to eventually crash and Continuum needs to be exited un-graciously then restarted. Product Line Andover Continuum Environment Continuum Cyberstation Pinpoint Cause Too many active data links on the Graphics panels for the Pinpoint engine to deal with. Resolution Reduce the number of active data links to 100 or less per Graphic panel. For stability, this is the recommended maximum number of active data links that one Graphic panel can support.

Issue Can Windows User be logged off when running ModBMS? Environment Satchwell ModBMS Cause There is a requirement for Windows User accounts to be logged off when not in use due to IT security concerns.  Resolution A Windows User is required to be logged on when ModBMS is running. This is because the ModBMS application is not supported to run as a Windows Service. As such, ModBMS will stop running if the user logs out of Windows. 

Issue Motorizing a Keystone butterfly Valve (Keystone F1-CLJ2, 1000kpa, SQ 209719) Environment Keystone butterfly valve Keystone F1-CLJ2, 1000kpa, SQ 209719 Cause Fitting a Schneider Electric brand actuator onto a Keystone butterfly valve is requested Resolution Unfortunately we do not have any actuators or linkage kits that fits this application.

Issue WorkStation Portal Login Environment SBO Site Cause Will StruxureWare Building Operation include a feature in similar to TAC Vista's Portal Login. In other words, a way to make automated log in from another system (3rd party) and use this to create more and more cloud-like service currently used on TAC Vista Webstations Resolution Currently this is not a feature of the current release of StruxureWare Building Operation. 

Issue Obix stops polling data randomly Environment G3 Niagara Cause The niagara Obix driver jar has recently been updated to address this issue. Resolution Go to The Exchange Download Center and download the latest niagara Obix driver jar file 3.6.47.9

Issue Is the TAC228R controller still available? Environment TAC228R 2281084000 Cause Availability of old controller Resolution The TAC228R was withdrawn in 2011 and is no longer available for ordering for new projects. It will still be available as a spare part until 2021-12-31 when it will be terminated. A suitable alternative is the SE8300 series of room controllers. The TAC228R had the ability of a remote setpoint using a 0-10V signal, by using lua script and utilizing the input UI23, the same operation can be achieved.

Issue While email notifications for alarm conditions are being delivered promptly, Return to Normal notifications are not delivered until the notification is acknowledged at that the workstation. Environment AS ES Email Notification Cause Email Notification is not configured correctly. Resolution Select the Reset checkbox to have an email delivered when the alarm condition clears. The Normal box should read "Acknowledged Normal" since this delivers a notification that the Off Alarm notification has been acknowledged.

Issue Restoring an SQL Backup and an error is received, "User does not have permission to access the requested files" when restoring a database that was backed up in a previous version. DBCreate error:  "Cannot open backup device 'C:\Users\xxxxxx'. Operating system error 5(failed to retrieve text for this error. Reason: 15100). [Microsoft][ODBC SQL Server Driver][SQL Server]RESTORE DATABASE is terminating abnormally."   Environment All versions of I/Net Seven using SQL and DBCreate Windows 64-bit Operating Systems Cause The backup is stored on the Desktop rather than a folder under C. Resolution Create a folder under C for the backup Move the requested backup to this location Open up DBCreate, log in and select the option to restore database Click start and then point to the folder under C to begin restoring the database.

Issue Purchasing Sigma Light. Environment Sigma Light S-400 SAP code Cause There are two options available. Resolution On SAP there are two options available. ZS_Ver_S-400, which should be used when ordering software for a new site. ZSO_Ver_S-400, which should be used when a customer wishes to upgrade from Sigma Light to Sigma full.

Issue What is included when the PIR option is ordered? Environment SE7300 series controllers Cause The SE7300 series controllers can be ordered both with and without the PIR option Resolution If the PIR sensor functionality is ordered as included from factory, code 55 (example: SE7600A5545E) should be used. If PIR functionality is not required, code 50 (example: SE7600A5045E) should be used. PIR functionality can be retrofit at any time. For details and part numbers, please see related documentation.

Issue Accuracy on TAC type sensors Environment Vista family sensors TAC 1.8kOhm temperature sensor Cause In some applications, a high accuracy is requested. Resolution All temperature sensors designed for work with the TAC Vista platform is using a 1.8kOhm sensor thermistor (1.8kOhm@25°C), specifically designed to TAC specifications. Since we are using the sensors for HVAC applications, and not industrial purposes, the accuracy is +/- 0.35°C between 15 and 30°C. It's then less accurate in temperatures below and higher than this span. I have used STR100 as an example in this case.  

Issue Can an i2920 and an i2857 be used together without a CX controller? Environment Infinet Stand Alone i2 Cause Want to install a control system without a Netcontroller. Resolution Infinet controllers that reside on the same infinet bus are able to share data when the parent Infinity controller is offline or removed from the bus. 

Issue Concurrent user IIS limit Webstation user limit Simultaneous request execution limit Concurrent connection limit of 10 Environment TAC Vista Windows Webstation IIS Cause Many questions about webstation are how many concurrent user that can connect to the webserver, while the webserver itself do not have any limits except the license used ----------------------------------------------------------------------------------- 0-008-8270-1      "Vista 5.1 Web station 1 CAL - One concurrent user license for Web station 5" 0-008-8271-1      "Vista 5.1 Web station 3 CAL - Three concurrent user licenses for Web station 5" 0-008-8272-1      "Vista 5.1 Web station 6 CAL- Six concurrent user licenses for Web station 5" 0-008-8273-1      "Vista 5.1 Web station 12 CAL- Twelve concurrent user licenses for Web station 5" 0-008-8274-1      "Vista 5.1 Web station Unlimited- License for unlimited users for Web station 5" ----------------------------------------------------------------------------------- The operating system and/or the IIS do have a limit, not on user connected but connection made to the application. While using Windows XP this error occurs when 10 connections are met "403.9's  (Access Forbidden: Too many users are connected Internet Information Services).  " This is not really handled by IIS but the TCPIP.SYS that is set to a limit of 10 connection. Windows 7 (SP2) introduced a new way to handle the connection, so when the 10 connections are met, the following connections are queued so you will not see any error messages but it can take a while for the page to load. There is a timeout parameter in IIS. Windows server edition's do not have any limits so always use a windows server for webserver. NOTE: Webstation takes 1 connection and each TGML open takes 1 connection so if you use 1 webstation and have 5 TGML open you are already using 6 connection. Resolution Below is a list for the limits on respective Operating system   Windows Server 2008 R2 (IIS v7.5)     Server:   Server OS = No Limits        Windows 7 (IIS v7.5) 2     Starter:   No IIS Home Basic:   No IIS Home Premium:   simultaneous request execution limit of 3, allows multiple sites Business:   simultaneous request execution limit of 10, allows multiple sites Enterprise:   simultaneous request execution limit of 10, allows multiple sites Ultimate:   simultaneous request execution limit of 10, allows multiple sites        Windows Server 2008 (IIS v7.0)     Server:   Server OS = No Limits        Windows Vista (IIS v7.0) 2     Starter:   No IIS Home Basic:   No IIS Home Premium:   simultaneous request execution limit of 3, allows multiple sites Business:   simultaneous request execution limit of 10, allows multiple sites Enterprise:   simultaneous request execution limit of 10, allows multiple sites Ultimate:   simultaneous request execution limit of 10, allows multiple sites        Windows 2003 (IIS v6.0)     Server:   Server OS = No Limits WHS:   Server OS = No Limits 1        Windows XP (IIS v5.1)     Home:   No IIS Professional:   concurrent connection limit of 10, allows only one site        Windows 2000 (IIS v5.0)     Professional:   concurrent connection limit of 10, allows only one site Server:   Server OS = No Limits        Windows NT 4 w/ SP3 (IIS v4.0)     Workstation:   No IIS, PWS installs as part of the NT Option Pack Server:   Server OS = No Limits, IIS installs as part of the NT Option Pack