Building Automation Knowledge Base

Issue Connecting lines in WorkPlace Tech stay red even when snapped to an object. Product Line TAC IA Series Environment WorkPlace Tech Cause Verify that the Visio "Snap" option has been turned on. Resolution The following procedure can be used to verify this setting. Open the Workplace Tech Tool and open an application file. From the "Tools" menu, select "Snap & Glue" In the displayed window, verify that the following items are checked: Snap (under Currently Active) Glue (under Currently Active) Connecting Points (under Snap to) Connecting Points (under (Glue to) Click the [OK] button on the "Snap & Glue" window to save the changes and close the window. Additional "Snap to" options are normally selected by default. These options should remain selected for consistency of operation. It is suggested, to prevent inadvertent changes to these settings, that the "Snap & Glue" toolbar NOT be turned on.

Issue Can third party BACnet/MSTP devices be placed under a MNB-1000? Environment MNB-1000 Third party BACnet/MSTP Cause MNB-1000 documentation doesn't show integration with third party BACnet/MSTP. Resolution Due to the diversity, volume, and continuous revisions to third party BACnet/MSTP devices, none are tested with the MNB controller line.  If the devices are BACnet Testing Labs (BTL) compliant, they should function.  However, they will not be supported.  The use of third party devices will be at your own risk. Refer to BACnet Wiring, Networking, and Best Practices Guide (F-27360) for additional configuration recommendations

Issue For the MicroNet sensors MN-Sx and MN-SxHT, what is the drift factor per year? Environment MN-Sx MN-SxHT MicroNet Controllers Cause There is slight temperature drift with MicroNet Sensors. Resolution The non-humidity units (MN-Sx) use a glass encapsulated thermistor sensor that has a maximum drift of .022ºC in the first 30,000 hours (about 3.5 years) and is basically stable after that. The electronics uses precision resistors as references that are powered at less than 1/100 rated power. Using the shelf life specification for drift of 100PPM / year for the reference resistors would add another .022ºC / year. A conservative number of 0.03ºC / year would cover it. The humidity units (MN-SxHT) have a solid-state sensor with a humidity drift of 0.5%RH / year and a temperature drift of 0.04ºC / year maximum. The sensing chip communicates digitally with a microcontroller so there is no electronics related error.

Issue How can a remote BACnet/IP network be accessed using the WorkPlace Commissioning Tool (WPCT)? Environment BACnet/IP network WorkPlace Commissioning Tool (WPCT) Cause Remote connectivity is needed to access a BACnet device that exists on an outside network where WPCT resides. Resolution When WPCT starts, it sends out a "whoIs" (broadcast) message. The responding devices send the reply ("iAm") using its IP address. If the responding device is on a private IP network that is using NAT or Port Forwarding to access the Internet, it is this private IP address that is populated in the "iAm" response. After the response, WPCT starts using directed messages using the address it received from the responding device. Private IP addresses cannot be routed through the public Internet. Therefore, NAT or Port Forwarding cannot be used to access remote BACnet/IP networks using WPCT. There are two ways around this issue: Use a public IP address in the internal BACnet network Use a VPN to access the network For more details, consult the I/A Series Micronet BACnet Wiring, Networking, and Best Practices Guide (F-27360).

Issue The Network 8000 GCM-84000 series has two RS-232 communication ports. Which one is PORT1 and which is PORT2? Environment Network 8000 GCM-84000 series Cause Use the RS-232 ports to connect personal computer-based graphical operator interfaces, VT-100 class terminals, and/or auto-dial/auto-answer modems for remote telecommunications. Dual RS-232 ports can be used to connect personal computer-based graphical  operator interfaces, VT-100 class terminals, and/or auto-dial/auto-answer modems for  remote telecommunications. Dual RS-232 ports can be used to connect personal computer-based graphical  operator interfaces, VT-100 class terminals, and/or auto-dial/auto-answer modems for  remote telecommunications. Dual RS-232 ports can be used to connect personal computer-based graphical  operator interfaces, VT-100 class terminals, and/or auto-dial/auto-answer modems for  remote telecommunications. Resolution PORT1 is the top port and PORT2 is the bottom port. PORT2 is designed with better data buffering and should be the first choice when connecting a computer to the GCM for any type of data exchange. See the Network 8000 Service & Troubleshooting Manual (F-23024, page 88).

Issue Is the new PSI / XPSI rev 4.1 compatible with Windows XP and Vista? Environment PSI / XPSI rev 4.1 Windows XP and Vista Cause Install PSI / XPSI rev 4.1 in a Windows XP or Vista Operating System (OS) Resolution The new PSI / XPSI rev 4.1 is compatible with Windows XP and Vista. Download PSI rev 4.1 from The Exchange. The zip file includes an installer and a READ.ME file that includes Release Notes and Installation Instructions. Note that the Patton Electronics RS-232 / RS-485 converter that has been widely used with the earlier versions of PSI (3.13) will not work with the new PSI / XPSI rev 4.1.  The B&B Electronics model USOPTL4 USB converter has been successfully tested with PSI / XPSI rev 4.1. Other recommended converters are listed in the Release Notes.

Issue New MNET-CI and MNET- Air Balance software for MicroNet 2000 controllers is compatible with Windows XP and Vista. Environment MicroNet 2000 software;  MNET-CI and MNET- Air Balance, Version 4.0 Cause Release of software  MicroNet 2000 software;  MNET-CI and MNET- Air Balance, Version 4.0 Resolution New versions of MNET-CI and MNET- Air Balance software for MicroNet 2000 controllers are compatible with Windows XP and Vista. The software is bundled with the 6 PSI tools in a zip file, PSIv4.1.zip.  The zip file includes an installer and a READ.ME file that includes Release Notes and Installation Instructions. The same converter, MN-CIM, that works with existing version of MNET-CI and MNET-Air Balance, will also work with the new version. (NOTE: MN-CIM is obsolete as of December, 2011. See Product Announcement PA-000164. There is no functional replacement available)

Issue A new BACnet jar file is available for Niagara R2 UNCs - bacnet-2.305.527i.v1.jar is available on The Exchange Download Center Environment Niagara R2 UNC bacnet-2.305.527i.v1.jar Cause Information about the new BACnet jar file     Resolution A new BACnet jar file is available for Niagara R2 UNCs - bacnet-2.305.527i.v1.jar can be downloaded from The Exchange Download Center. The zip file contains a READ_ME_FIRST document that provides installation instructions, as well as a BACnet.Properties file to be installed in the UNC. The new jar file will improve the reliability of polling for BACnet data.

Issue When interfacing Veris pressure transmitters (PXP-xx-02S-T1) with a 0 to 5 vdc output signal to a universal input of a MNL controller instead of seeing 0 vdc with 0 pressure the UI is seeing .5 vdc. Environment Veris pressure transmitters (PXP-xx-02S-T1) MNL Controller Cause This is a compatibility issue with the Veris transmitters. Resolution Veris Technical Support suggests putting a 2.2k ohm resister across the OUT and COM of the transmitter. This has been confirmed to resolve the issue by field personnel.

Issue A Niagara R2 Enterprise Server with a large number of alarms and archived data is no longer needed.  How can all this data be removed quickly? Environment Niagara R2 Enterprise Server Cause Delete unused alarms and archived data on Enterprise Server station. Resolution This data is stored in the "app" folder on the Enterprise Server station. Using Windows Explorer go to Niagara > r2.301.522 > stations > "Station name". Rename or delete the "app" folder and restart the Enterprise Server. When Niagara discovers there is no "app" folder it will create a new, empty one.

Issue A Niagara R2 UNC-520 time clock cannot maintain proper system time.  It is losing approximately 1 hour daily. Environment Niagara R2 UNC-520 Cause Inadvertently calibrated with an incorrect time clock. Resolution This issue can be corrected in the field.  For details, read TPA-RKFD-08-0003.00 "Slow Time Clock on UNC-520-2 and UNC-520-2-N" on The Exchange Download Center.

Issue TAC has discovered an anomaly where R2 BACnet networks operating with the BACnet jar version 523b or earlier may stop updating object values after a period of time, typically over a 24 hour period. In certain large BACnet networks, the polling mechanism in the BACnet service can get into a "deadlock" condition, causing polling to cease. The only way presently to recover from this condition, with version 523b, is to restart the Universal Network Controller (UNC). Environment I/A Series R2 (Niagara) station with the BACnet service, version 523b or earlier Cause Operating with the BACnet jar version 523b or earlier may stop updating object values after a period of time. Resolution Refer to TPA-RKFD-08-0010.00, "Issues with I/A Series R2 BACnet Integrations" for Solution and Action. BACnet jar 527i (along with the revised bacnet.properties file) was recently released to help prevent the "deadlock" condition from occurring, thus ensuring consistent polling and updating. In addition, the new jar allows for composite math precision limitation in rewrite determination. Composite math results in values being sent to BACnet controllers from the UNC being slightly different than those being written to and read from the controller itself. For example, if the UNC writes "50.0," the controller will be "49.99999." Since these two values are not the same, the UNC will attempt to re-send the value. With the implementation of the "MinimumFloatDifference" property in the bacnet.properties file, this difference will now be ignored. In past releases, this has caused extra writes, and more importantly, unnecessarily increased the amount of traffic on the network, resulting on slower polling of other BACnet objects. Our recommendation is to upgrade any UNC with BACnet integrations to the 527i BACnet jar. The files are contained in a .ZIP file - bacnet-2.305.527i.zip. The .ZIP file contains the jar files, the bacnet.properties file, and a READ_ME_FIRST file that has detailed instructions for installing the files.

Issue Can Niagara R2 / G3 operate on Windows XP Service Pack 3? Environment Niagara R2 / G3 Cause Windows XP SP3 is not an approved platform for the IA Series. Resolution The recommendation at this time is to remain with Windows XP Service Pack 2. For more details, read TPA-RKFD-08-0008.01 "Windows XP SP3" on the ExchangeOnline web site.

Issue Where can Microsoft Vista-compliant legacy tools be obtained for use with DMS and NETWORK 8000 products? Environment DMS NETWORK 8000 Cause Microsoft Vista legacy tools for NETWORK 8000 Resolution Microsoft Vista-compliant versions of PSI, XPSI, MN-CI, and OPRIF have been provided for download on The Exchange Download Center site.  The following files have been posted. OPRIF 11.6 for Vista and XP (use with DMS products) PSI 4.1 for Vista and XP (use with NETWORK 8000 products) The PSIv4.1.zip contains XPSI, PSI, MF2 AirBalance, MicroNet-CI and MicroNet AirBalance. Review the readme_psi.doc provided in the zip file for changes and supported RS-485 converters. Direct ASD connection is now supported when utilizing the suggested RS232 to RS485 converter.  

Issue A Niagara R2 Enterprise Server station will only display 5 to 10 web pages before appearing to lock up. This problem may also occur when displaying web pages directly from a UNC too. Environment Niagara R2 Enterprise Server station Cause The Microsoft Internet Explorer Active-X Activation issue was included in Build 522.v1. It has been determined that this solution has caused graphic page display problems on some job sites, especially on web pages containing a frameset. Resolution Upgrade the Enterprise Server and/or UNC system software to Build 522.v2. Download r2.301.522_PatchFiles.zip. Open the zip file and follow the procedure in the file "r2.301.522_PatchReadme.pdf"

Issue What is indicated by the Status LEDs on the MicroNet 2000 ASD Integrator (MN-ASDI)? Environment MicroNet 2000 Integrator Cause Information on the Status LEDs Resolution The MicroNet 2000 Integrator for the ASD bus (MN-ASDI) has three Status LEDs: Yellow RX, Green TX, and Red ON. The LEDs indicate the following activities: Yellow RX LED blinks when it detects receive activity on the ASD bus. Green TX LED blinks when it transmits to devices on the ASD bus. The Red LED indicates processor activity AND communication activity on the U-bus interface. The frequency of blinking is dependent on the amount of activity.

Issue When upgrading a Niagara G3 ENC-410 / ENC-520 from 3.0.xxx to 3.3.xx, does the license file need to be upgraded too? Environment I/A Series G3 hardware I/A Series G3 software Cause License compatibility question. Resolution View the ENC license file. The first line indicates the version. If the license version="3.3", then the ENC upgrade can proceed without the need for upgrading the license. If the license version is lower than 3.3, the license file must be upgraded. A license file change can only be done by the factory. Use part number IA-LIC-CHG to order it. After upgrading the license, the licensed version and any previous version of the I/A Series G3 software can be installed and run in the ENC.

Issue Are all four RS-485 ports licensed for use with BACnet/MSTP on a Niagara G3 ENC-520? Environment Niagara G3 ENC-520 Cause Licensing information about the Niagara G3 will help during installation. Resolution Yes.  At any time, any of the four RS-485 ports can be used without the need for re-licensing.

Issue Sending a Service Pin message (Neuron id) thru a Micronet S-Link sensor. Environment MN-S2xx, S3xx, S4xx and S5xx MN-S4-FCS sensors MN-S4HT-FCS sensors Cause The Service PIN message is used to identify the device. There is not a visible service pin button located on the device. Resolution A service pin message (Neuron id) can be sent by pressing the override key (button) for more than 8 seconds (on models MN-S2xx, S3xx, S4xx and S5xx). For the MN-S4-FCS and MN-S4HT-FCS sensors, press the fan on/off key for more than 8 seconds(to send a service pin message). The system override/on-off LED will flash one time indicating the message was sent. Additional information is in the WorkPlace Tech Tool 4.0 User's Guide (F-27255) under the compiling and downloading application (and the uploading) section.

Issue What are the Linking Rules within the Niagara R2 platform? Environment Niagara R2 platform Cause Additional information on linking rules to correctly linked objects. Resolution In most cases, in order for two properties to be linked, they must use the same data species. In a link, one object's output supplies the value (or trigger) used by the other object with the receiving input. The Link Editor in the JDE enforces this rule when selecting a property on one side of the window to link.  An exception to the need for matching data species occurs when linking Gx objects, which have only inputs. For example, the "binding" input of a GxText object can be linked to any internal (configuration property) of another object, in addition to most output properties.  When linked to an internal property, a GxText object displays text showing the value of that property.  Unlike "normal" links, Gx object links are considered user-interface ("ui") links, not part of "control logic." Instead, they provide the building blocks of a user interface. The Link Editor also enforces additional link rules. Many inputs can be linked to a single output as needed ("one-to-many").  For any input property that is already linked, no further link to it is permitted unless the property is a priorityArray type or trigger type (or certain types of Lon properties). Only then is a "many-to-one" link allowed. External links (between stations) have further restrictions. The following types of external links are not permitted (nor are they shown in the Link Editor): Links between prioritizedOutputs and priorityArray input properties. Links between properties using triggerType data species. Links from a GxText object to an internal property of another object (only inputs or outputs are available).